Exercise 05 02 Basic Fulfillment Processes MCC V2 0 SW

Introduction

General Notes and Information It is strongly recommended that you read through the entire exercise prior to starting. Not all instructions

can be provided in a linear manner.

The following symbols are used to indicate important information, as described below.

An arrow highlights an important instruction that must not be overlooked.

A text box prompts you to write down an important piece of information.

Each student or group will be assigned a unique two-digit identifier. This identifier is used in all exercises to

uniquely identify your data. Whenever you see ## in these exercises, replace it with your identifier.

Always work with your data.

Business Process Overview The fulfillment process in GBI is initiated when the company receives a customers inquiry and creates and

internal sales quotation. In this exercise we assume that the customer has agreed to place to place the order

with GBI. You will receive the purchase order for the materials and then create an internal sales order. Next,

you will prepare the goods for shipping and ship them to the customer, along with an invoice. Finally, you

will receive the payment and post it to the customers account.

Chapter 05: Fulfillment

Exercise 05-02: Basic Fulfillment Processes

Multi Company Code

Rev: 01/17/2011

Name(s):

Course & Selection:

Identifier:

Client:

For use with Magal / Word: Integrated Business Process with ERP; Copyright 2011 John Wiley and Sons Publishers, Inc


Exercise 05-02

Page 2 of 30

Receive Customer

Inquiry

Create & Send Quotation

Receive Customer Purchase

Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)

Create & Send Invoice

Recieve Payment Post Payment

Exercise Prerequisites Exercise 4-2 GBI Basic Procurement Process-MCC (to procure inventory to sell in this exercise)

Exercise 5-1 GBI Review Fulfillment Master Data-MCC

Exercise Workflow

Exercise Deliverables Deliverables are consolidated into one worksheet at the end of this exercise. For this exercise you will need

the following deliverables:

In the System:

Creation of a quotation

Creation of an internal sales order

Shipment of goods

Create and send the invoice

Post customer payment

On Paper:

Answers to the Questions

Your may be assigned additional deliverables. Make certain to check with your instructor.

--------------------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 3 of 30

Receive Customer

Inquiry

Create & Send

Quotation


Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)


Recieve Payment

Post Payment

Step 1: Receive Customer Inquiry

In this step, you will look over the inquiry that you received from a customer.

This step has no SAP activity associated with it. You have received an inquiry from a customer, DC Bikes,

requesting a price quotation for a list of products. It reads:

To Whom It May Concern:

My name is Jeremy Jones and I am a purchasing agent for DC Bikes in our nations great capital,

Washington D.C.. I was looking through your catalog and would like to receive a quote for the following

items:

Quantity Item Your Material Number.

20 Elbow Pad EPAD10##

15 Road Helmet RHMT10##

12 Repair Kit RKIT10##

10 Off Road Helmet OHMT10##

5 Knee Pad KPAD10##

A quote by email or fax would be ideal.

Thanks,

Jeremy Jones

Purchasing Agent

DC Bikes

1300 Pennsylvania Ave, 20004 Washington DC

Fax: (517) 555-1234



Exercise 05-02

Page 4 of 30

Exercise Deliverables

In the System

None

----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 5 of 30

Receive Customer

Inquiry

Create & Send

Quotation


Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)


RecievePayment

Post Payment

Step 2: Create and Send Customer Quotation

In this step, you will create and send a quotation in response to the inquiry you received in the previous

step.

This step is a response to the inquiry. It involves creating a quotation and forwarding it to the customer. For

this exercise, the quote will be printed out. Alternatively, it could be transmitted electronically.

Step 2.1: Navigate to the transaction to create & send a quotation:

Q1. What is the transaction code to create a new Quotation: -------------

Q2. What is the transaction code to change an existing Quotation: ------

Q3. What is the transaction code to display an existing Quotation: ------

Step 2.2: In the Create Quotation: Initial Screen: enter the following information:

Field Name Data Entry

Quotation type Quotation

Sales Organization Code for your US East

Distribution channel Wholesale

Division Accessories

Navigation

Logistics Sales and Distribution Sales Quotation Create



Exercise 05-02

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(ENTER)

At the top of the screen enter the following information:

If you have trouble finding your version of DC Bikes when searching for customer number, increase

the Maximum No. of Hits

In the Item Overview tab enter the following information:


Valid to Date one month from today

Material Include here the material numbers for the goods

requested in Mr. Jones e-mail one per line

Order Quantity Enter the quantities requested

(ENTER)

(SAVE)

Q4. What was your quotation number: ------------------------------------------

Review Order Status

Look at the Document Flow in transaction code VA23. Go to the top of the screen and choose:

Environment Display Document Flow. This screen displays the current status of the order.

Throughout the exercise, you will view the document flow to see how the status changes as we

complete more of the process steps.


Quotation Leave blank (system auto-assigns number)

Sold-to party Code for your Customer DC Bikes

Ship-to party Leave blank (system assigns the ship-to party

automatically)



Exercise 05-02

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Q5. What is the quotations current status: --------------------------------

Refer to the previous exercise for instructions on how to review your material inventory balance. Review

the inventory, and answer the following questions.

Q6. How many Elbow Pads are in unrestricted stock: ----------------------

Q7. How many Road Helmets are in unrestricted stock: -------------------

Q8. How many Repair Kits are in unrestricted stock: -----------------------

Q9. How many Off Road Helmets are in unrestricted stock: ---------------

Q10. How many Knee Pads are in unrestricted stock: ------------------------

Refer to the previous exercise for instructions to review your vendors accounts receivable balance. Review

the vendor balances and answer the following questions.

Q11. What is your customer number for DC Bikes: ---------------------------

Q12. What is DC Bikes debit balance: -------------------------------------


In the System:

Creation of a quotation

On Paper:


------------------------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 8 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 3: Receive Customer Purchase Order

In this step, you will look over the purchase order received from the customer you had previously sent a

quotation to.

You now receive the following purchase order from your customer. This step has no SAP activity associated

with it.



Exercise 05-02

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Review Order Status

Look at the Document Flow in VA23. Go to the top of the screen and choose: Environment

Display Document Flow. This screen displays the current status of the order. Throughout the

exercise, you will view the document flow to see how the status changes as we complete more of the

process steps.

Q13. What is the quotations current status: ----------------------------------



Exercise 05-02

Page 10 of 30

Refer to the previous exercise for instructions on how to review your material inventory balance. After you

review the inventory, answer the following questions.

Q14. How many Elbow Pads are in unrestricted stock: -----------------------

Q15. How many Road Helmets are in unrestricted stock: --------------------

Q16. How many Repair Kits are in unrestricted stock: ------------------------

Q17. How many Off Road Helmets are in unrestricted stock: ----------------


Refer to the previous exercise for instructions on how to review your customers accounts receivable balance.

After you review the customers balances, answer the following questions.

Q19. What is the DC Bikes debit balance: -----------------------------------


In the System:

None

On Paper:


----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 11 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 4: Create Sales Order With Reference to a Quotation

In this step, you will create a sales order from the purchase order you received in the previous step.

You can now create a sales order by referencing the quotation we created in Step 2. If necessary, you can

add or delete line items and change quantities.

Step 4.1: Navigate to the transaction to create sales order:

Step 1.1:

Step 1.2:

Step 1.3:

Q20. What is the transaction code to create a Sales Order: -----------------

Q21. What is the transaction code to change a Sales Order: ----------------

Q22. What is the transaction code to view a Sales Order: -------------------

Step 4.2: In the Create Sales Order: Initial Screen enter the following information:


Order Type Standard Order (OR)

Sales Organization UE##

Distribution channel Wholesale

Division Accessories

Navigation

Logistics Sales and Distribution Sales Order Create



Exercise 05-02

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Click on the button.

Enter the number of the quotation created in Step 2 in the text box by Quot.

Select . The system copies the details of the quotation into the Sales Order.

If you are brought to the Availability Control screen, you will have to go within Complete Delivery section and

confirm the delivery date by clicking button (NOT the typical Enter key) for each item.

In the Create Standard Order: Overview screen, enter the following data:

Q23. How much is the Net Value: ----------------------------------------

Q24. What is the value in the Payment Terms field: ------------------------

(ENTER)

If a warning about Default date not copied into existing schedule lines, confirm twice the pop-up too

by clicking (ENTER).

Verify details by looking over the Sales Order.

(SAVE). If the system complains about the default date, hit (ENTER) twice.

The system generates a document number for the Sales Order, which is displayed on the screen as: Standard

Order ________ has been saved.


Req. Deliv. Date One week from now

PO number Enter external PO # preceded by your indentifier

from Step #3



Exercise 05-02

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Q25. What is your Sales order number: ----------------------------------------

Review Order Status

Look at the Document Flow in VA23. Go to the top of the screen and choose: Environment

Display Document Flow. This screen displays the current status of the order. Throughout the

exercise, you will view the document flow to see how the status changes as we complete more of the

process steps.

Q26. What is the quotations current status: ---------------------------------

Refer to the previous exercise for instructions on how to review your material inventory balance. After you

review this inventory, answer the following questions.








Q32. What is DC Bikes debit balance: ----------------------------------------


In the System:

Creation of a sales order with reference to a quotation

On Paper:


----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 14 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 5: Pick and pack material for the order

In this step, you will prepare shipment for the sales order you received by picking and packing the

appropriate goods from storage.

In this step you will pick and pack the order and prepare it for shipment.

Step 5.1: Navigate to the transaction to prepare the shipment:

Q33. What is the transaction code to Pick and Pack Materials: --------------

Step 5.2: In the Outbound Delivery Create: Overview screen enter the following information:

(ENTER) The system automatically enters the items and quantities from the sales order that are

scheduled to be delivered.


Shipping point Code for your Miami Plant

Selection date Seven days from today (the same shipping date

entered in Sales Order)

Order Order number of the sales (standard) order created

above

Navigation

Logistics Sales and Distribution Shipping and Transportation Outbound

Delivery Create Single Document With Reference to Sales Order



Exercise 05-02

Page 15 of 30

Enter the following information in the Picking Tab for each material:

(SAVE)

Q34. What was your Outbound Delivery note number: ---------------------

Review Order Status

Look at the Document Flow in transaction code VA23. Go to the top of the screen and choose:

Environment Display Document Flow. This screen displays the current status of the order.

Throughout the exercise, you will view the document flow to see how the status changes as we

complete more of the process steps.

Q35. What is the standard orders current status: ---------------------------

Refer to the previous exercise for instructions on how to review your material inventory balance. Review the

inventory, and answer the following questions.

Q36. How many Elbow Pads are in unrestricted stock: ----------------------

Q37. How many Road Helmets are in unrestricted stock: -------------------

Q38. How many Repair Kits are in unrestricted stock: -----------------------

Q39. How many Off Road Helmets are in unrestricted stock: ---------------

Q40. How many Knee Pads are in unrestricted stock: -----------------------


Plnt Code for your Miami Plant

Sloc Code for your Trading Goods

Picked Qty Full order amount (although partial orders are

allowed)



Exercise 05-02

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Q41. What is DC Bikes debit balance: --------------------------------------


In the System:

Outbound delivery

On Paper:


----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 17 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 6: Post Goods Issue (Ship goods)

In this step, you will send the shipment of goods to fulfill your order to your customer.

Creating the post goods issue (shipping) reduces unrestricted stock to reflect the quantity shipped. It also

indicates a change in the ownership of the goods.

Step 6.1. Navigate to the transaction to send the shipment:

Q42. What is the transaction code to Post the Goods Issue: -----------------

Step 6.2. In the Change Outbound Delivery ####### Change: Overview screen enter the

following information

(ENTER)

Select the button at the top. The system returns a message indicating a (saved) change

to the delivery note.

(ENTER)


Outbound Delivery Enter the delivery note number from Step 5

Navigation

Logistics Sales and Distribution Shipping and Transportation Outbound

Delivery Change Single Document



Exercise 05-02

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Review Order Status

Look at the Document Flow in VA23. Go to the top of the screen and choose: Environment Display

Document Flow. This screen displays the current status of the order. Throughout the exercise, you

will view the document flow to see how the status changes as we complete more of the process

steps.

Q43. What is the outbound deliverys current status: ------------------------




Q45. How many Road Helmets are in unrestricted stock: ----------------------------


Q47. How many Off Road Helmets are in unrestricted stock: --------------------------

Q48. How many Knee Pads are in unrestricted stock: -------------------------





In the System

Goods issue was posted

On Paper:


----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 19 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 7: Create & Send Invoice

In this step, you will create and send an invoice to your customer.

Once the post goods issue has been generated, you can bill your customer for the shipped goods.

Step 7.1. Navigate to the transaction to create & send the invoice:

Q50. What is the transaction code to create a billing document: ------------

The system should select by default the last delivery document you created.

Step 7.2. Highlight the line that displays your delivery document by clicking on the square

button to the left of the line.

(ENTER) The system displays the customer and the materials listed in the delivery document along

with total values to be billed. Note the Net Value of the billing items for Step 8.

(SAVE). The billing document number is displayed at the bottom of the screen.

Q51. What was the document number for the Customer Invoice: ------------

(BACK)

Navigation

Logistics Sales and Distribution Billing Billing Document Create



Exercise 05-02

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In the real world you would be mailing this invoice to your customer.

Review Order Status




steps.

Q52. What is the Invoices current status: --------------------------------------

Q53. What is the Accounting Documents current status: ---------------------










Q59. What is DC Bikes debit balance: ------------------------------------------

Q60. What is DC Bikes credit balance: ------------------------------------------



Exercise 05-02

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In the System

Billing document was created

On Paper:


----------------------------------------------------------------------------------------------------------



Exercise 05-02

Page 22 of 30

Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 8: Receive Payment from the Customer

In this step, you will receive payment from your customer and look over the check.

This step has no SAP activity associated with it. You have now received a check from the customer:

The check has been signed by the Accounts Payable manager for DC Bikes. When you receive this check, you

must post the payment in GBIs accounting records. This is done in the next step.

Before going on to the next step, fill in the appropriate amount for this check in the diagram above.


In the System

None

----------------------------------------------------------------------------------------------------------

YOUR FRIENDLY LOCAL BANK

123 Main Street Date ____/____/________

Anywhere, MI 48710 No. 1357

Pay to the order of Global Bikes Inc. ________|_____

Note _________________ Signature ______________________________



Exercise 05-02

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Receive Customer

Inquiry



Order

Create Sales Order

Prepare Shipment

(Pick & Pack)

Send Shipment

(Ship)



Step 9: Post the Customer Payment

In this step, you will post the payment you received from your sales order.

Your customer has received the invoice and sent you its payment. The payment will be posted to the

companys G/L account.

Common Problems/Issues

Step 9.1 Navigate to the transaction to display material master:

Q61. What is the transaction code to receive customer payment: -----------

Step 9.2 In the Post Incoming Payments: Header Data screen enter the following:

Not entering the correct amount Make sure the correct amount has been entered in

the Amount field

Not Assigned fields value should be zero dollars

0.00.

If Not Assigned is not 0.00, then click on $$

amount under the USD Gross column.


Document date Todays date

Company code Code for your Company Code

Navigation

Accounting Financial Accounting Accounts Receivable Document Entry

Incoming Payments



Exercise 05-02

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Enter the following information under Bank data:

Open Item Selection:

Select

In this step you must double click on the "USD Gross amount" entries that apply ONLY to your own

invoice/document number, until the "Not Assigned" dollar value at the bottom of the screen = 0.00.

Posting periods must be current to post in this transaction. If the Not Assigned dollar value is already zero,

then you can click on (SAVE)

Review Order Status




steps.

Q62. What is the Accounting Documents current status: --------------------



Q63. How many Elbow Pads are in unrestricted stock: ------------------------


Account Code for your Bank Account

Amount Enter the amount of the payment


Account Code for your DC Bikes Customer Number



Exercise 05-02

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Q64. How many Road Helmets are in unrestricted stock: ---------------------

Q65. How many Repair Kits are in unrestricted stock: -------------------------

Q66. How many Off Road Helmets are in unrestricted stock: -----------------




Q68. What is DC Bikes debit balance: --------------------------------------------

Q69. What is DC Bikes credit balance: --------------------------------------------

Q70. What is the Balance of DC Bikes account: -------------------------------


In the System:

Customer payment was posted

On Paper:




Exercise 05-02

Page 26 of 30

Attachment 1: Exercise Worksheet

Name(s): --------------------

Course & Selection: --------

Identifier: ----------------------

Client: ------------------------

Material In Unrestricted Stock:

After

Sending

Quote

After

Receiving

Purchase

Order

After

Creating

Sales

Order

After

Preparing

Shipment

After

Sending

Shipment

After

Creating

Invoice

After

Receiving

Payment

Your Elbow

Pads

Your Road

Helmets

Your Repair Kits

Your Off Road

Helmets

Your Knee Pads



Exercise 05-02

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Q1. What is the transaction code to create a new Quotation: -------------------

Q2. What is the transaction code to change an existing Quotation: --------

Q3. What is the transaction code to display an existing Quotation: --------

Q4. What was your quotation number: ----------------------------------------

Q5. What is the quotations current status: ---------------------------------------

Q6. How many Elbow Pads are in unrestricted stock: ----------------------------

Q7. How many Road Helmets are in unrestricted stock: ------------------------

Q8. How many Repair Kits are in unrestricted stock: ----------------------------

Q9. How many Off Road Helmets are in unrestricted stock: ---------------------

Q10. How many Knee Pads are in unrestricted stock: -----------------------------

Q11. What is your customer number for DC Bikes: -------------------------------


Q13. What is the quotations current status: --------------------------------------



Q16. How many Repair Kits are in unrestricted stock: -----------------------------


Q18. How many Knee Pads are in unrestricted stock: -----------------------------

Q19. What is the DC Bikes debit balance: ----------------------------------------

Q20. What is the transaction code to create a Sales Order: -----------------------

Q21. What is the transaction code to change a Sales Order: ---------------------

Q22. What is the transaction code to view a Sales Order: ------------------------



Exercise 05-02

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Q23. How much is the Net Value: ----------------------------------------------

Q24. What is the value for in the Payment Terms field: -------------------------

Q25. What is your Sales order number: ----------------------------------------

Q26. What is the quotations current status: --------------------------------------



Q29. How many Repair Kits are in unrestricted stock: ----------------------------




Q33. What is the transaction code to Pick and Pack Materials: ---------------

Q34. What was your Outbound Delivery note number: -----------------------

Q35. What is the standard orders current status: -----------------------------







Q42. What is the transaction code to Post the Goods Issue: ------------------

Q43. What is the outbound deliverys current status: -------------------------




Exercise 05-02

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Q50. What is the transaction code to create a billing document: -------------

Q51. What was the document number for Customer Invoice: ----------------

Q52. What is the Invoices current status: -------------------------------------








Q60. What is DC Bikes credit balance: ----------------------------------------

Q61. What is the transaction code to receive customer payment: -----------








Exercise 05-02

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Q69. What is DC Bikes credit balance: ----------------------------------------

Q70. What is the Balance of DC Bikes account: ------------------------------

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Exercise 05 02 Basic Fulfillment Processes MCC V2 0 SW

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Transcript of Exercise 05 02 Basic Fulfillment Processes MCC V2 0 SW