Executive Summary Biography

M.J. Husbands Hospitality Specialist Founder, Hospitality Services in Asia

http://www.hospitalityservicesinasia.com/

Detailed Experience Summary:Educational Degrees

• Education and Environmental B.A. with Honors,- 1979, University of Lancaster,

• Hospitality Management City and Guilds Clarendon College, Nottingham- 1977• Restaurant Operations and Staff Training -

1983 London institute for City and Guilds• Bar Staff Operations Food and Beverage

Management and Staff Training -1983 London institute for City and Guilds• Chef Studies 701 & 702 -1983 London institute for City and Guilds• Health & Safety -1983 London institute for City and Guilds• Crowd Control and Quick Response -1985 London institute Collage for NVQ• Security & Specialist Protection -1985 London institute Collage for NVQ• Core Skills Program Certificate in Hospitality and

Food and Beverage Management.-1995

• Scottish and Newcastle NVQ

• British Institute of Innkeepers’ Certificate of Hospitality Management.-19997

• British Institute of Inn-keeping Awarding Body London NVQ

• Masters certificate Analytical Management- 2009

Master Class Management

• Masters certificate Business Management- 2009

Master Class Management

• Masters certificate Financial Management- 2009, Master Class Management

• Masters certificate Marketing Management- 2009 Master Class Management

• Masters certificate Operations Management- 2009, Master Class Management

• T.E.S.O.L Teaching of English to speakers of other languages.-2004

• H .A C.C. P. Hazard analysis and critical control point.- 2005 

Areas of Expertise

• General Management• Maximizing profit margin• Business development • Staff training / development• Customer care / relations• Team leadership• Marketing and promotions• Health and safety/ Hygiene• H.A.C.C.P• Stock / inventory / control• Computer literary• Operations management• Refurbishment / design• Event Security• Procurement

• Logistics• Financial control• Facilities management• Team Builder• Trainer / Teacher• Property Management• Multi F and B venues• Area Management• Brand Management• HR Management• Concept design• Pre Opening• ISO 22000• Hands on approach• Sales and Marketing

Achievements

• Wrote a full five years projected forecast business plan for the restaurant with full financial charts

• Designed a new restaurant Kim lam find dining the first concept of its kind in Vietnam

• Project management from build implemented all administration for pre opening

• Prepared utility usage analyses and implemented Training program for cost saving measures of up to 15%

• set up a fully trained Vietnamese management including all key staff to take over and build a franchise business

• Designed website and a marketing plan for the whole year 2014

• Designed and engendered menus and pricing

• Consulted ,Assessed and operated a five star hotel with 411 rooms 198 apartments plus a 15 storey office block with over 3000 employees

• Designed 11 projects to bring back to a five star hotel as it was run down for 17 years and made it cost effective saving millions of dollars

• Designed the swimming pool aria, a new VIP lounge, a roof top lounge bar, all the rooms and apartments, a western restaurant, a cigar lounge, out side balcony bar and gardens all increasing revenue by 35%

• Set up 7 new divisions for a company to increase a larger client base streamlining the business, maximizing profits and increasing sales by 20% year by year

• On design and projects estimated bill was 0ver 3 million dollar my bill was 1.5 million saving 50%

Achievements cont…..

• Created unique visional PowerPoint presentations for easy learning

• Started the first Train the Trainer program in Vietnam, at the new training Hotel Yasaka Saigon Nha Trang Hotel.

• Was awarded one of the top 3 teacher/ trainers in Vietnam by University of Cambridge international examiners scored 94 / 100 Excellent active energetic Teacher / Trainer

• Helped design New Revenue out lets with new concepts which ext $2 million annually revenue

• Organized charity and functions In the local communities raising money to save lives and help the less fortunate raised over 20 thousand dollars

• Active supporter and promoter of the Heart to Heart Children’s charity

• Prepared utility usage analyses and implemented Training program for cost saving measures of up to 15% in Housekeeping and Front Office Departments

• Training program for manpower monitoring and comparison providing savings of 2% per annum.

• Implemented strategies Training program for in the Rooms Division to improve customer service scores over all by 4% in one year

• Reduced salaries and wages, maintenance, and insurance expenses by 10% over previous year through rationalizing of each expense while maintaining quality of service

• Lead division through service and managerial improvements including proprietary customer service and implementing the right training programs

Achievements, cont…..• Set up and run 19 sites over 5000

multinationals workers for oil and gas set up and implemented ISO 2000 and Mobilized and demobilized sites with 700 workers and organized the full faculties’ management system the first of its kind in the company.

• New Contract management increase by 70 % in one year

• Designed and implemented Training program for inventory controls resulting in up to 20% reduction in shrink per annum

• Designed a 1500 thousand people night club which generated ext $1 million annually revenue

• Responsible for overall property concept, floor plans, room design, menus and pricing

• Exemplary client relations and management of services lead to successful resigning of 5 renewable and 2 new contracts worth $2 million annually

• Improved market penetration by 15% through rate management which contributed to a three year $900,000 increase in gross sales

• Reduced past due receivables from 3% to 1% of gross revenue

• Managed $6 million refurbishment of 70% of the property after major hurricane damage; completed project in 6 months and within budget

• Personally built relationships with corporate partners generating $800,000 in revenue

ExperienceFounder of

HOSPITALITY SERVICES IN ASIA2009 – PRESENT

Businesses umbrella under different brand names, Hospitality in Asia covers a wide range of services for the hospitality

Industry. MANY PROJECTS UNDERTAKEN UNDER THE UMBRELLA OF HOSPITALITY SERVICES IN ASIA

Latest project consultant and designer currently at the Hanoi Daewoo Hotel offers a resort atmosphere in the heart of Hanoi, with its lush gardens, 80 meter swimming pool, golf range,

Fitness Centre, spa a variety of bars, restaurants and lounges. With 411 guest rooms 193 Apartments, and 15 stories of office space but old and run down, Hospitality Services in Asia were contracted to sort out the operations, put in the right management team, plus redesign

for refurbishment and increase revenue.Link to clients http://www.hospitalityservicesinasia.com completed contracts

Experience• 3 Star Victory Hotel, lake view coffee

and E.P.I.C .Restaurant, Bao loc Vietnam Training Hotel Victory Director of operations and Project Manager Jan 2011- Present

• The 4 Star Melon Resort Cyclo Bar and Restaurant Mui Ne Vietnam Director of Operations and Training November 2011- March 2012

• 5 Star Sankara Beach Lounge and Restaurant Mui Ne Vietnam General Manager, May2011.... November 2011

• 5 Star Sao Viet Resort and Spa,Tuy Hoa city Vietnam General Manager, Sept- 2010 … May=2011

• Asian-biz.biz and International Sales Tourism Marketing School ( ISTM) Tourism and Hospitality Director of Studies 2008 – 2009

• Publican of ‘Bar UK’ a disco Club ( Vietnam )

• Publican of ‘The Mask Bar and Guest House’ (Vietnam )

• Lord Nelson Public House and Restaurant Publican (UK )

• The Duke of York Bar Restaurant Publican ( UK )

• Consultant and Staff trainer Little Mui Ne Hotel and Resort ( Vietnam )

• Consultant and Staff trainer The Full-moon , Hotel and Resort, ( Vietnam )

• Pieces entertainment center Hospitality Food and Beverage Consultant ( UK )

• Relief Manager Consultant and Re-designer, The Office and Boardroom Sports bar,Restaurant, ( Saigon )

Experience (cont )• National Catering Company, NCC,

Abella, Lavander, slim and lite, International Bakeries, for 5 Star units for the western region of the UAE, Area Facilities Manager April -2009 Jan 2010

• 4 Star Golden Rooster ResortSt Otomium Sangkat Bei Mittakpheap, Victory Beaches Sihanoukville, Cambodia. General Manager December 2004 – May 2008

• 5 star Putahracsa Resort and Spa, 22/65 Naeb Kaehat Rd. Hua Hin, Hua Hin Beachfront, Hua Hin / Cha-am, Thailand Food and Beverage Director Aug 2000– October 2004

• Publican and Consultant, Scottish and Newcastle/ pub master (uk )

• Consultancy Projects (assignments) for SCV ( star corporate Vietnam) I

also undertook Security assignments• Relief Manager Consultant and Re-

designer, The Arena Events bar and Restaurant ( Saigon )

• Ouyoun El Smane Kfardebiane Lebanon Director of Food and Beverage Jan 1991 – Aug 1993 (LEBANON )

• Berni Inn English Restaurant Chain, Berni Inns Group ( UK ) and Beefeater chain (UK)

• Aug 1987– Jan 1991 General Manager F/B Manager

• Law Land Security, Law Lands Security ( UK ),Security Manager Aug 1983– Aug 1987.

Many faces and events organized by Michael Husbands