Exceptional Performance
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Exceptional Performance
Taking your company to the next level
Phillip C Rosebrook, JR., CRBusiness Mentors
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Premise
The average and poor companies will not survive Do you have a job or a business?“Economic rewards go to market leaders”– Peter Drucker
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Exceptional Performers
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Average
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“Life is too short to waste. Dreams are fulfilled only
through action, not through endless planning to take
action”David J Schwartz
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“If you want to achieve excellence you can get there today. As of this second quit
doing less than excellent work.”
Thomas Watson, SR
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Habits
DisciplineFocusAccountabilityUrgency Selflessness
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Why Don’t Companies Change?
ComplacencyToo busyLack of a planHadn’t thought about itWhat got you here won’t get you thereConfusionManagement by crisis
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What is your Standard of Excellence?
Your local competition?The best in the state?The best all around restoration companies?
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Characteristics of Exceptional Restoration Companies
1. Great leadership - owner and top managers2. Clear and exciting vision3. Write and measure your goals 4. Proactive management 5. Financially successful
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Exceptional Companies
6. Synergistic performance - right people7. Clear communications8. Value, quality and service9. Timely information - know your
numbers10.Systemize operations
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Leadership
“Leadership creates the climate in which people turn challenging opportunities into remarkable successes.”- Leadership Challenge - Kouzes & Posner
Become a student of leadershipDevelop a leadership teamEffective internal communications
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Clear and Exciting Vision
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.”
– David Schwartz - Trainer and Author
Create and communicate a compelling vision
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Goals
“If you don’t know where you are going, how can you expect to get there.”- Basil S Walsh
Quantifiable measurementsBig Picture with short term victoriesMeasured frequently and rewarded
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Proactive Management
Without a solid plan you will find yourself working on others prioritiesStay out of the “weeds”
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Financial Success“In theory there is no difference between theory and
practice. But in practice, there is. “- Yogi Berra
Understand benchmarks and have a plan to excelNot just revenue or profit– Cash – Consistency and balance
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Synergistic Performance
Right people in the right place doing the right things
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Clear Communication
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Value, Quality and Service
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Timely Information
Objective measurements allow you to be predictable Use technology
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Systemized Operations
Operational proceduresJob descriptions and organization chart
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Steps to Excellence
“We are what we repeatedly do. Excellence , then, is not an act but a habit.”- Aristotle
Understand that you are running a businessGet away and make a planGet your team on boardPut in writing Measure progress and share resultsAdjust your plan routinely
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Lessons from Drucker
Results come from exploiting opportunities not solving problemsFor results, resources must go to opportunities not solving problemsEconomic results go to market leadersMarket leadership does not lastWhat exists is likely getting oldWhat exists is likley misallocated - 10/90
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Final Thoughts
“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.”- Daveid J Schwartz
Define excellenceBecome very proactive Work daily to create a world class organization