Excellence in Efficiency

MCsquare is a network team made of very experienced professionals, who have achieved important business results and led remarkable business management activities. We come from

hi-tech, banking, outsourcing, insurance, system integrators and top management consulting.

WHO WE AREOUR FOUNDER

A remarkable and strong know-how on Banking, Insurance, Utilities and Telco/

Media. He’s been General Director of Canon and Almaviva and has a long and valuable

experience as a Consulting Manager in Accenture and AT Kearney.

Mario Calcagnini Founder & CEO

WHAT DO WE DOOUR FEATURES

NEW PRODUCTLAUNCH

OPERATIONSMANAGEMENT

RISK MANAGEMENT

CORPORATEDIGITAL TRANSFORMATION

MULTICHANNELDIGITAL SALES

Our services are for those who need creative process/technology solutions to reach concrete business goals. We design, develop, and integrate business process re-engineering and improvement covering large range of topics.

HOW WE DO ITWE ARE FAST, EFF IC IENT AND TO THE POINT

We help top/middle management teams to reach their goals not only via business solutions design and end-to-end technology delivery, but also by overcoming the limitations in their organizations, accelerating internal decision

making and guiding other vendors.

A LARGE AND FLEXIBLE NETWORKFLEX IB IL ITY IS OUR WORD

We are ready to deliver on whatever process/technology stack is compatible or would bring more value to our clients. This is why we do not bind ourselves in an exclusive manner to any 3rd-party solution or components, nor we focus our

work on selling and/or integrating other’s packages or components.

OUR PARTNERS

WHO

WHAT

Founded in 1995 as a part of MPH group, Smartest starts as a company focused on physic archiving and files substitute conservation. Today they are one of the leader players in

Document Management and Business process Reeingineering.

Smartest is a Business Process Outsourcer. They manage entire End-to-End processes, in order to make

business efficiently focused on core activities, reach high level of service and monitor the costs dynamics for an

extremely smooth optimization.

HOW

Smartest is highly motivated to generate efficiency. Just like us. Their work applies to maximize the value of the customer relationship management activity, providing all-round solutions to optimize, monitor and integrate the company processes.

Data Center - Server ConsolidationAcquisition & physic archiving systems

BUSINESS PROCESS OUTSOURCING

DOCUMENT & CONTENTMANAGEMENT

LEARNING MANAGEMENTSYSTEM “ILS”IT SERVICE & MANAGEMENT

ILS

Hosting, Cloud Services & SoftwareSubstitute ConservationBusiness Process Reeingineering

Business Process Management

ECM Suite

Help desk Intelligent Document Capture

Security SystemsSemantic Analysis

Assistance and solutions for the integrations of the company data center ambience, IT strategy & project and optimization of performances.

It manages the entire life span of a document, from it’s acquisition, to its dematerialization, content management and, eventually, its removal.

Turns the company processes to an End-to-End logic in order to efficiently monitor the business activities from beginning to end.

Integrated learning system based on web and 3D interactions. It’s been created as an innovative reply to remote training needs.

Creation of Cloud computing platforms and planning of custom software solutions using the best technology available on the market.

It’s a law enruled process that grants the legal value of a digital document throughout the years thanks to digital signature and a temporal marker.

It’s the strategy that a company uses to analyse and potentially rewrite the processes in order to optimize them.

It provides excellent solutions for the digital management of ECM training events.

Assistance service on data security,company policy management and disaster recovery plans.

It’s an automatic capture of a specific set of forms content (Data Matrix, Barcode, full text, etc.)

They’re the warranty that all the company functions are always up and running at best. they have a focus on protecting datas and guarantee efficient performances.

It’s a process used to analyse several texts in order to divide the documents into thematic categories (default or custom).

SOME NUMBERS

EMPLOYEES REVENUES MANAGEDPROCESSES

DOCUMENTTYPOLOGIES

INVESTMENTSIN TECH

600 500MLN 300+ 700 800MLN

OUR FLOWA D IFFERENT WAY

We fit at best when our clients want to experiment a different way of working and new tools.Our approach tends to work against short and not-movable deadlines and to link the achievement of the

project aims to specific business KPIs (e.g., worth of real savings effectively achieved).

OUR SOLUTIONSA BEST OF BREED APPROACH

We have been trying to make all our solutions special - different than whatever else exists on the market or based on benchmarking and best of breed approach.

Our mission is, nevertheless, to keep them simple and focused on what matters to have business impact.

OUR MARKETSWHAT WE’VE BEEN DOING

AdvisoryProject Management OfficeCoachingCustom tollsIntegrationDevelopment KPIs systemScope ManagementAgileAnalytical supportUX/UI designDigital onboardingDelivery leadership Contracting

BANKING

UTILITIES

INSURANCE

SERVICES

APPROACHING THE PROJECTTHE PROCESS

HIGHLIGHTTHE ORGANISATIONAL UNIT ARCHITECTURE

1

2

34

5

6

78

SEEAND UNDERSTAND

THE PROBLEM

BUSINESSPROCESS

ANALYSIS (BPA) PROOF-OF-CONCEPTSOLUTION

RUN THE MODELFOR PROCESS

EXECUTION

TRAINING

PERFORMANCE MONITORING

BUSINESSPROCESS

MANAGEMENT

In order to isolate the processes and the key systems

and to identify the main inconsistencies

with the company strategy and its

business objectives.

Consider the problematic situation.

Understand each other’s viewpoints.

State the problem in an objective way

Observe the ways in which these

processes happen along a life cycle from beginning to

end. Monitoring and analysing processes on a historic or real-

time basis. Make best use Process Intelligence (PI) to identify where the bottlenecks are.

Analysing and simulating the processes to

remove obstacles, identify and remove inefficiency, make

best use of resource and technological disruption, digital

transformation and business process

automation (BPA) and machine learning (ML)

Define role-based workflows that

address who should do what and when and Implement new business processes. Best gain productivity

and economic effectiveness by

MTM Office System (MOS).

Formatting training packages.

Document, manage and share process-relevant documents

and integrate to other document

management systems.

Align the key performance

indicators to the key performance

questions developed by the company mapping out its

strategy

Support the organisation to

establish an effective Business Process

Management (BPM) and collaborative

improvement.

OUR APP

MOBILE AGENTTHE PA INS OF THE MARKET

NEED TO VERIFY DATA

NEED TO IDENTIFY THE CLIENT

DELOCALIZEDSALES NETWORK

NEED TO CREATEFITTING PROPOSALS

SUPPORT IN CONTRACTUALIZATION

MOBILE AGENTHOW IT WORKS

IDENTIFIES THE CLIENT

VERIFIES AND STORES THE DATA

CREATES FITTINGCOMMERCIAL PROPOSALS

Through ID, bills or previous contracts, the app catches the

clients data and its consumer profile thanks to OCR. It pre-fills

the contract forms automatically, while the back-end system

produces a digital version of the contract that the cilient can sign

through a biographometrical signature.

The system can access CRM utilities in order to verify the client’s identity and its consumer profile. Mobile Agent is also programmed to generate a substitutive conservation of the gathered data, in house or outsourced, to manage the logistics and delivery of paper documents and to execute scanning, matching and validation.

The system proposes fitting solutions for the consumer profile, identified

through OCR.

BEST CASE: UTILITIES

COMMERCIAL NETWORK SUPPORT

(RUNNER/SHOPS)

ONEROUS CONTROLS

HIGH RISKFRAUD

PAINS

WHERE WESTARTED

HOW WE TURNED THE FLOW

1 6

2 5

3 4

DIGITALIZATION

MONITORING OPTIMIZATION

DELIVERABLES

The process is redefined in E2E key.

Deliverables digitalization.At the end of all these steps, the commercial

network is provided with the agreed fee.

Implementation of the propedeutic online controls aimed

at contractualization.

Integration and optimization of collateral processes.

New definition of the entry points.

ENTRY POINTS

Introduction of the mobile platform that supports the entire

digital process.

PLATFORM

BEST CASE: INSURANCE

GOVERNMENTAGENCIES

ADRESSING

CONTRACTUALATTACHMENTS

FEEDBACK

HIGH LOGISTICS COSTS (HANDLING AND

PROCESSING)

PAINS

WHERE WESTARTED

HOW WE TURNED THE FLOW

2 3

4

CHECK

SOLUTION

BPR

At the end of all these steps, the commercial

network is provided with the agreed fee.

Intervention on all the recognition and client enrollment procedures

(underwriting)

Online check on backend systems

Introductions of FEAsolutions.

1

ANALYSIS AND BREAKDOWN

Implementation of analysis and breakdown tools to apply on

the processes of the major risk branches.

BEST CASE: BANKING

LONG LEAD TIME

(OUT OF MARKET)

NEED CONTROLS/ONLINE RETURNS

(CUSTOMER AT THE DEALER)

OPERATIONALRISKS

MANAGEMENT

PAINS

WHERE WESTARTED

HOW WE TURNED THE FLOW

At the end of all these steps, the commercial

network is provided with the agreed fee.

2

3WEB TOOL

Introduction of the web tool for contractual cross-checking and

logistic management.

1

Dematerialization of the process through bio-graphometric

signature.

BIO-GRAPHOMETRIC SIGNATURE

Review of the process by identifying roles and key activities (de-multiplying

redundancies and iterations).

IDENTIFICATION

Thank you for your attention.