Example NetTrax Report
15
1 Customer Subscriber Report Sep 2011 – Jan 2012
-
Upload
devlingriggs -
Category
Documents
-
view
156 -
download
0
description
Example of automated report showing network performance from NetTrax CEM Tool, RanWorx Solutions
Transcript of Example NetTrax Report
1
Customer
Subscriber Report
Sep 2011 – Jan 2012
2
1 Table of Contents ................................................................................................................... 4 2 NetTrax Data Overview
2.1 High Level Events Summary .................................................................................................... 4
2.2 Number Subscribers Active ..................................................................................................... 4
.................................................................................................... 5 3 Network Performance Overview
3.1 Network Traffic and % Drop Rate (Active Subscribers) .......................................................... 5
3.2 Network Traffic and % CSSR (Active Subscribers) ................................................................... 5
3.3 Worst Performing Areas/Routes ............................................................................................. 6
3.4 Time Distribution of Faults by Hour of the Day ...................................................................... 6
3.5 Average SMS Delivery Latency ................................................................................................ 7
3.6 Fault Distribution by Network Release Code .......................................................................... 7
3.7 Fault Distribution by Handset Type ........................................................................................ 8
............................................................................................................ 9 4 Cell Performance Overview
4.1 Top 20 Dropped Call Cells ....................................................................................................... 9
4.2 Top 20 Call Setup Failure Cells ................................................................................................ 9
4.3 Top 20 No Network Cells ...................................................................................................... 10
4.4 Average Failure Distance per Cell ......................................................................................... 10
............................................................................................... 11 5 Subscriber Performance Overview
5.1 Subscriber Key Performance Indicator Summary ................................................................. 11
............................................................................................................................. 11 6 NetTrax Alarms
6.1 Cell Alarms ............................................................................................................................ 11
6.1.1 Swapped sector warning ............................................................................................... 11
6.1.2 Cell serving incorrect area ............................................................................................ 11
6.1.3 Multiple failures on same site/different subs No Current Alarms ................................ 11
6.2 Subscriber alarms .................................................................................................................. 11
6.2.1 Multiple setup failures in short timeframe for single subscriber ................................. 11
6.2.2 Multiple drops in short timeframe for single subscriber .............................................. 11
6.2.3 High average drop call rate (Daily) ................................................................................ 12
6.2.4 Low CSSR average daily (Daily) ..................................................................................... 12
6.2.5 Higher no service events than other users in same area .............................................. 12
6.3 Handset OS Alarms ............................................................................................................... 13
6.3.1 Higher no service events than other users in same area .............................................. 13
6.3.2 High drop rate compared to other handset OS (Daily) ................................................. 13
3
6.3.3 Low CSSR compared to other handset OS (Daily) ......................................................... 13
6.3.4 Higher no service events than other handset OS in same area .................................... 13
6.4 Handset Model Alarms ......................................................................................................... 13
6.4.1 Higher no service events than other handsets in same area ........................................ 13
6.4.2 High drop rate compared to other handset (Daily) ...................................................... 13
6.4.3 Low CSSR compared to other handset (Daily) .............................................................. 13
6.5 Network Alarms .................................................................................................................... 13
6.5.1 Multiple setup failures in short timeframe for network (Compared to average) ........ 13
6.5.2 Multiple drops in short timeframe for network (Compared to average) ..................... 13
6.5.3 High average drop call rate (Daily) ................................................................................ 13
6.5.4 Low CSSR average daily (Daily) ..................................................................................... 13
6.5.5 Higher no service events for network (Compared to average) .................................... 13
............................................................................................... 14 7 NetTrax Recommendations (BETA)
7.1 Repeated Drops on Routes ................................................................................................... 14
7.1.1 MR3 (Drops 2) ............................................................................................................... 14
7.2 Competitor Service Areas ..................................................................................................... 15
7.3 In Building Service Failures ................................................................................................... 15
4
2 NetTrax Data Overview
2.1 High Level Events Summary
Figure 1 - Summary all fault events reported to NetTrax by all active subscribers
2.2 Number Subscribers Active
Figure 2 - Summary of active subscribers on NetTrax (Subscribers could be inactive if their phone is off, they uninstall the application, data backhaul failure etc)
5
3 Network Performance Overview
3.1 Network Traffic and % Drop Rate (Active Subscribers)
Figure 3 - Sum of traffic carried and % drop rate for all users (Average 1.73% drop rate for collection period)
3.2 Network Traffic and % CSSR (Active Subscribers)
Figure 4 - Sum of traffic carried and % CSSR for all users (Average 98.91% CSSR for collection period)
6
3.3 Worst Performing Areas/Routes
Figure 5 - Worst areas based on the sum of all failure types for measurement period
3.4 Time Distribution of Faults by Hour of the Day
Figure 6 – Percentage of events distributed across hours of the day for measurement period
7
3.5 Average SMS Delivery Latency
Figure 7 - Average delay between event been raised and SMS delivery to NetTrax server
3.6 Fault Distribution by Network Release Code
Figure 8 - Distribution of release codes resulting in network failure for measurement period
8
3.7 Fault Distribution by Handset Type
Figure 9 - Distribution of faults across different handset types for measurement period
9
4 Cell Performance Overview
4.1 Top 20 Dropped Call Cells
Figure 10 - Sum of drops per cell for measurement period
4.2 Top 20 Call Setup Failure Cells
Figure 11 - Sum of call setup failures per cell for measurement period
10
4.3 Top 20 No Network Cells
Figure 12 - Sum of no network events per cell for measurement period
4.4 Average Failure Distance per Cell
Figure 13 - Average distance from the cell when a network failure occurred (Top 20 furthest serving cells)
11
5 Subscriber Performance Overview
5.1 Subscriber Key Performance Indicator Summary
Figure 14 - The Status column indicates the level of confidence in the statistics based on the amount of samples available
6 NetTrax Alarms
6.1 Cell Alarms
6.1.1 Swapped sector warning
No Current Alarms
6.1.2 Cell serving incorrect area
Insufficient Data for Alarm Analysis
6.1.3 Multiple failures on same site/different subs
No Current Alarms
6.2 Subscriber alarms
6.2.1 Multiple setup failures in short timeframe for single subscriber
6.2.2 Multiple drops in short timeframe for single subscriber
12
6.2.3 High average drop call rate (Daily)
6.2.4 Low CSSR average daily (Daily)
6.2.5 Higher no service events than other users in same area
Insufficient Data for Alarm Analysis
13
6.3 Handset OS Alarms
6.3.1 Higher no service events than other users in same area
Insufficient Data for Alarm Analysis
6.3.2 High drop rate compared to other handset OS (Daily)
Insufficient Data for Alarm Analysis
6.3.3 Low CSSR compared to other handset OS (Daily)
Insufficient Data for Alarm Analysis
6.3.4 Higher no service events than other handset OS in same area
Insufficient Data for Alarm Analysis
6.4 Handset Model Alarms
6.4.1 Higher no service events than other handsets in same area
Insufficient Data for Alarm Analysis
6.4.2 High drop rate compared to other handset (Daily)
Insufficient Data for Alarm Analysis
6.4.3 Low CSSR compared to other handset (Daily)
Insufficient Data for Alarm Analysis
6.5 Network Alarms
6.5.1 Multiple setup failures in short timeframe for network (Compared to average)
No Current Alarms
6.5.2 Multiple drops in short timeframe for network (Compared to average)
No Current Alarms
6.5.3 High average drop call rate (Daily)
No Current Alarms
6.5.4 Low CSSR average daily (Daily)
No Current Alarms
6.5.5 Higher no service events for network (Compared to average)
No Current Alarms
14
7 NetTrax Recommendations (BETA)
7.1 Repeated Drops on Routes
7.1.1 MR3 (Drops 2)
Id 29035
Date 2011-11-08 18:55
Subscriber Sub 18
Number --------------- (Cell id: 1112)
Handset BB - Model: 9800
Vector 44.47kph (107.68°)
Signal -96dBm (Delay: Fair)
Location MR3
Id 31244
Date 2011-11-26 17:16
Subscriber Sub 22
Number ----------------- (Cell id: 1121)
Handset BB - Model: 9900
Vector 58.95kph (284.85°)
Signal -95dBm (Delay: Good)
Location MR3
15
7.2 Competitor Service Areas Insufficient Data for Report Analysis
7.3 In Building Service Failures Insufficient Data for Report Analysis
