Evolving Visa Services Andrew... · Manila June ‘19 Key RISK & VERIFICATION ONLY VISA PROCESSING...

EvolvingVisaServicesHotelIndustryConference,TheCordisAuckland

4July2018at10.55am

WheredoesINZfitin?MinistryofBusinessInn

ova>

on

andEm

ploymen

t(MBIE)

Labour,ScienceandEnterprise

LabourandimmigraGonpolicy

ImmigraGonNewZealand

VisaServices

Temporaryvisas

ResidencevisasSeNlement,ProtecGon

andANracGon

ServiceDesignandPerformance

Compliance,RiskandIntelligenceservices

5xothers

WhyandhowisImmigra>onNewZealandchanging?

3

ImmigraGonNewZealandiscommiNedtodeliveringcustomerexcellenceinadigitalworldwhichwillrequireasignificantevolu>oninthewaytheorganisaGondeliversonitsvisaprocessingresponsibiliGes.

AlongsidethesebusinessimperaGves,changesinouropera>ngenvironmentreinforcetheneedforchangeandarenewedfocusonperformanceandefficiency.

Integratedchangeacrossthreeworkstreams

TheVisaServices2020ProgrammeincludesarangeofsignificantbusinesschangeiniGaGvesdividedacrossthreeintegratedworkstreams.

4

Key

INTEGRATEDCHANGEACROSSTHREEWORKSTREAMS

Alignment&Consolida>onAlignmentofvisaprocessing

bycustomersegment

Simplifica>onProcessefficiencygainsthroughbusinessprocessredesignandsimplificaGon

iniGaGves

TechnologyConGnueddeliveryofnewandenhancedtechnologytosupportourprogressive

moveintothedigitalworld.

Beijing

Pacificx3

NewZealandx6

BangkokSept‘18

Mumbai

PretoriaApril‘18

DubaiMarch‘18

WashingtonDCNov‘18

ManilaJune‘19

Key

RISK&VERIFICATIONONLY

VISAPROCESSING+RISK&VERIFICATION

Moscow18June

OFFICECLOSING

ShanghaiOct‘18

HongKongMarch‘18

JakartaJuly‘18

NewDelhiMarch‘19

LondonFeb‘19

AucklandCentralJuly‘18

HendersonJune‘19

HoChiMinhMay‘18

OFFICECLOSED

Reducedoffshoreprocessingpresence

Alignmentofvisaprocessingbycustomersegment

6

Business CommunityEduca>on Tourism Specialist

WorkerEmployerInvestment

StudyPost-study

work

VisitorsIndependent

travel

PartnershipFamily

HumanitarianReturningresident

AdministraGveLegislaGve

Manukau,Porirua

Christchurch

MumbaiPalmerstonNth

Beijing

BeijingPorirua

HamiltonPorirua

ManukauPorirua

ThePacificofficesinNukualofa,SuvaandApiawillcon>nuetoprocessallvisatypes

OnlineasthepreferredchannelGroups

•  SinceFebruary,groupsofpeopletravellingtogetherhavebeenabletoapplyforstudent,visitorandworkvisasonline

•  SinceMaypartnersand/ordependentchildrenoftemporaryandresidencevisaholderscanapplyonlineforvisasasafamily

•  ThishastakenthetotalnumberofeligiblevisaapplicaGonsavailabletoapplyonlinetoaround83%

Maturingoftheonlinechannel

•  Over500,000applicaGonshavebeenmadeonlinesinceitsestablishmentin2014.

•  Wearerapidlymovingtowardstheremovalofpaper

•  TodaywearemovingtoeVisasforallvisasandwillstopissuinglabelsforpassports

7

Keepingyouinformed

Contact:JuliaLindsay

[email protected]

8

VisaServices2020ProgrammeMonthlyMessagesprovideanupdateoftheprogressmadeinthemonthpastandalookaheadtothecomingmonth.TalktousifyouwouldliketogoonthedistribuGonlist.

Whatisan“Essen>alSkills”visa?

• IsIt… A.  Atypeofresidencevisaforskilledmigrants?

B.  Atypeofworkvisaforanyoccupa>onsolongasanemployercandemonstratethattherearenoNZersavailabletodothework?

C.  Atypeofworkvisaforcertainoccupa>onsincludedinskillsshortagelists?

Essen>alSkills-summary

Descrip>on

1.  Ifyouhaveofferedanon-NZerafull-Gmejob,andtheyhavethenecessaryqualificaGonsandexperiencetoworkinthatjob,theycanapplyforatemporaryvisatoworkinNewZealand.

2.  YoumusthavefirstcheckedifanyNewZealandersareavailabletodothework,beforeofferingthejobtoanon-NZer.

3.  Thejob’sANZSCOskillandincomelevelswilldeterminethevisacondiGonsthatwillapplytothem.

4.  Theycansupportvisasfortheirpartner(work)andchildren(student),solongascertainANZSCOskillandincomelevelsaremet.

ANZSCO1to3occupa>ons(e.g.Chefs,Cooks,Café/RestaurantManagers,HotelServiceManagers,Hotel/MotelManagers)

<$42,953($20.65ph)

<85%ofmedianincome

Upto1yeardura>onEssen>alSkillsworkvisas

Maximumof3yearsinNZonESvisas,followedbya1yearstanddownperiod

Can’tsupportfamilyvisaapplica>on(dependent

child,partner)

Noteligibletoapplyforresidence(SMC)

$42,953to$50,52385–100%ofmedian

income

Upto3yeardura>onEssen>alSkillsworkvisas

Nomaximum>meinNZ

Cansupportfamilyvisaapplica>on(dependent

child,partner)

Noteligibletoapplyforresidence(SMC)

>$50,523($24.29ph)

>100%ofmedianincome

Upto3yeardura>on

Essen>alSkillsworkvisas

Nomaximum>meinNZ

Cansupportfamilyvisaapplica>on(dependentchild,

partner)

Eligibletoapplyforresidence(SMC)

ANZSCO4and5occupa>ons(e.g.Waiters,Baristas,CommercialHousekeepers,RecepJonists)

<$75,795($36.44ph)<1.5xmedianincome

1yeardura>onworkvisas

Maximum3yearsinNZ,followedbya1yearstanddownperiod

Can’tsupportfamilyvisa

applica>on(dependentchild,partner)

Noteligibletoapplyfor

residence(SMC)

>$75,795>1.5xmedianincome

5yeardura>onworkvisas*

Nomaximum>meinNZ

Cansupportfamilyvisaapplica>on(dependentchild,

partner)

Eligibletoapplyforresidence(SMC)

*Thisvisadura>onalsoappliesto

peopleinANZSCO1-3rolesearning

>$75,795

Processsimplifica>on–Essen>alSkills

•  TheSimplificaGonteamisworkingwithChristchurchandManukauofficestoopGmiseEssenGalSkillsvisaprocessing

•  ApplicantsandemployerswillbenefitfrommoreconsistentdecisionmakingandabeNercustomerexperience

•  Therewillbegreaterconsistency,lesscorrespondenceandspeedofdecisions

•  ThenewprocessesarescheduledtobeinplacebyendofNovember2018

Simplifica>onchallenge….ANZSCO

•  CaféorRestaurantManager•  Chef•  Cook•  HotelorMotelManager•  HotelServiceManager•  (Retail)Supervisor

Keyconcepts–importantANZSCOclassifica>ons

SkillLevel2

planningandorganisingtheprepara>onandcookingoffood•  Chef

organisingandcontrollingtheopera>onofabusiness•  CaféorRestaurantManager•  HotelorMotelManager

SkillLevel3

preparing,seasoningandcookingfood•  Cook

Supervisingandcoordina>nghotelworkers,includingoversightoftheworkofaunit•  HotelServiceManager

SkillLevel4

supervisingandcoordina>ng(retailsales)workers•  (Retail)Supervisor

Why“Retail”Supervisor?

•  ANZSCOdoesnotincludea“HospitalitySupervisor”classificaGon,oritsequivalent

•  MBIEsupportsafullreviewofANZSCO(lastreviewedin2013)•  Sta>s>csNewZealandisengagingwithitsAustraliancounterpart(AustralianBureauofStaGsGcs)intheendeavourtogetareviewofANZSCOunderway

•  StaGsGcsNZisnotconsideringaNZ-onlyclassificaGonsystem–itisimportantthatoccupaGonalclassificaGonsareapplicableinbothNZandAustraliancontexts,giventhelargenumbersofNZersworkinginAustraliaandviceversa

•  InthemeanGme,“RetailSupervisor”remainstheclassificaGonwhichistheclosestmatchforhospitality-relatedsupervisoryroles.

RetailSupervisor–Tasks  ensuringthatcustomersreceivepromptserviceandqualitygoodsandservices  respondingtocustomers'inquiriesandcomplaintsaboutgoodsandservices  planningandpreparingworkschedulesandassigningstafftospecificduGes  interviewing,hiring,training,evaluaGng,dismissingandpromoGngstaff,andresolvingstaffgrievances

  instrucGngstaffonhowtohandledifficultandcomplicatedsalesprocedures  examiningreturnedgoodsanddecidingonappropriateacGon  takinginventoryofgoodsforsaleandorderingnewstock  ensuringthatgoodsandservicesarecorrectlypricedanddisplayed  ensuringsafetyandsecurityproceduresareenforced

LikelyANZSCO“bestmatch”-RoomsDivisionJob>tle Averagewage2017(p.h.) Averagesalary2017 Likelybestmatch(skilllevel)

RoomATendantLaundryATendantPorterNightPorterRecep>onist

16.2716.8216.5317.1316.97

34K35K34K35.5K35K

CommercialHousekeeper(5)Doorperson/luggageporter(5)Hotel/MotelRecepGonist(4)

NightAssistantManagerFrontOfficeSupervisorDutyManagerNightManager/SupervisorReserva>onsSupervisorHousekeepingTeamLeaderAssistantHeadHousekeeper

18.5719.0420.0620.3420.5117.9421.25

39K40K42K42K43K39K44K

RetailSupervisor(4)

Reserva>onsManagerFrontOfficeManagerExecu>veHousekeeper

23.7426.0725.74

49K54K53.5K

HotelServiceManager(3)

GeneralManager 59.10 123K HotelorMotelManager(2)

Visaprocessing>meframes

•  NowavailableonINZwebsite,•  Updatedmonthly,•  CurrentGmeframesforapplicaGonscompletedinthe3monthsto1June2018:

hNps://www.immigraGon.govt.nz/about-us/policy-and-law/how-the-immigraGon-system-operates/visa-applicaGon-process/how-long-it-takes-to-process-your-visa-applicaGon

‘Essen>alSkills’statsJuly2017toMay2018

Occupa>onNumberofapplica>ons Approve%

%changeinvolume(16/17vs17/18)

Chef 2,370 81% -3%

RetailSupervisor 1,305 90% +37%

CafeorRestaurantManager 1,111 86% +10%

Cook 718 79% +60%

HotelServiceManager 234 90% +19%

HotelorMotelManager 113 85% NC

TOTAL 5,851 +13%

‘Varia>onofCondi>ons’statsJuly2017toMay2018



Chef 1,342 88% +61%

RetailSupervisor 486 91% +63%

CafeorRestaurantManager 578 89% +15%

Cook 84 94% +56%


HotelorMotelManager 53 96% +43%

TOTAL 2,613 +47%

‘Post-studyemployerassisted’statsJuly2017toMay2018



Chef 864 98% +47%

RetailSupervisor 658 83% +15%

CafeorRestaurantManager 720 89% +34%

Cook 42 95% +200%


HotelorMotelManager 84 96% +31%

TOTAL 2,473 +41%

Residence:‘SkilledMigrantCategory’statsJuly2017toMay2018



Chef 248* 85% -70%

CafeorRestaurantManager 394 78% -19%

Cook 40 98% -66%


HotelorMotelManager 56 84% -21%

TOTAL 858 -47%

GRANDTOTAL** 9,352 84% -28%

**SMCapplicaGonsprocessedforalloccupaGons*Note:418LTSSLworkvisaappnsreceived17/18–up41%YoY

‘LongTermSkillShortageList’visas

LongTermSkillShortageListWorkVisaWorkforupto30monthsinanoccupaGonforwhichthereisashortageofNewZealanders

available.

LongTermSkillShortageListResidenceVisaForpeoplewhoholdaLongTermSkillShortageListWorkVisaandhavebeenemployedinNew

Zealandformorethan2years.IftheyhaveongoingemploymentandtheirsalaryisNZ$45,000orgreater,theymaybe

eligibletoapplyforresidence

Thankyou

26

Sevlementandwhyitmavers

Sevlement–insideandoutsidework

Thesevlementjourney

NewZealandhospitalitybusinessesareowenmadeupofworkersfromawiderangeofdifferentcountriesandcultures.

* Malaysia * Philippines

* China

* India * S. America * S. Korea

* S. Africa *USA

* UK * NZ

*Germany

NZworkplacesaredifferent

MalaysiaPhilippines

ChinaIndia

S.KoreaS.Africa

USAGermanyUK

NZ

0 10 20 30 40 50 60 70 80 90 100

Differentmanagementpreferences

0=liketobelextogetonwiththejob100=liketobetoldexactlywhattodo AdaptedfromGeertHofstede

“…myguestsowencommentthattheKiwifriendlinessisjustasimportantasthesceneryintheirdecisiontotraveltoNZ”

•  Keepitsimple•  Don’tuseslang(ortranslatecommonkiwiidioms…)•  Slowitdown

Communica>onatwork

Kiwisarenotusuallydirect.Theyuseso]enerstosoundpoliteandhavegoodworkingrelaGonships.

We’reaxeraglassofwater

Iwantaglassofwater

Thechickenlooksgood

Iwanttoorderthechickenmeal

Couldwegetthebill?

Iwanttopaymybill

Wearepartofthechallengeandweneedtobepartofthesolu>on

Challenge:ourKiwistyle

•  Ouruniquewayofspeaking•  Oursenseofindividuality•  Ourworkplaceculture

©LorynEngelsman

GuideforworkinginNZ

Employertoolkit:AGuideforHospitalityEmployers

NZReadyWorkTalk NewZealandNow

Resources

www.immigraGon.govt.nz

www.newkiwis.co.nz

EmployerWebPageswww.immigraGon.govt.nz/employers

Immigra>onContactCentre(04)9109915or0508558855

www.immigraGon.govt.nz/contact

ResourcesandAssistance

Thankyou

Extraslides

Somehelpfullinks•  VisaViewwww.immigraGon.govt.nz/about-us/our-online-systems/visaview•  Essen>alSkillsemployerguidewww.immigraGon.govt.nz/documents/employer-resources/essenGal-skills-employer-guide.pdf

•  ANZSCOlevelswww.immigraGon.govt.nz/ANZSCO

•  SkillsshortagelistcheckerhNp://skillshortages.immigraGon.govt.nz/•  EmployerSupplementaryForm(INZ1113)www.immigraGon.govt.nz/documents/forms-and-guides/inz1113.pdf

•  Immigra>onAdvisorswww.iaa.govt.nz

•  NewZealandNowwebsitewww.newzealandnow.govt.nz

Evolving Visa Services Andrew... · Manila June ‘19 Key RISK & VERIFICATION ONLY VISA PROCESSING...

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Transcript of Evolving Visa Services Andrew... · Manila June ‘19 Key RISK & VERIFICATION ONLY VISA PROCESSING...