Evolving Social Media Best Practices

7/24/2019 Evolving Social Media Best Practices

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National Geographics

Social Media Strategy

How National GeographicDominates Across Social Media


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Smarter Social Marketing www.socialbakers.com

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Methodology

Introduction

Body

Interactions by Platform

The Big Picture - Instagram

On Facebook

Social Customer Care

On Twitter

On YouTube


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MethodologyThis report analyzes the social media performance of National Geographic across leading social networks

- Instagram, Facebook, Twitter,andYouTube. The study also suggests how media brands can improve

their strategies through the analysis of NatGeos social media efforts.

If you want to achieve the best results on social, you need a comprehensive understanding of your competitors

social media performance, as well as yours. The media industry is one of the most competitive industries on the

social media landscape - making competitive analysis and benchmarking crucial for developing a winning strategy

to, above all (for most publishers), drive website conversions.

Socialbakers Analytics enables media brands to track social performance against the competition and stay on top

of how their content and overall social strategy are doing in the ever-changing social space. Our industry-leading

social media dataset can help you make more well-informed decisions where it matters most across networks

and paid media. Gain a competitive edge and start building a smarter social marketing strategy with Socialbakers

Analytics today.

Want to know more about how brands like Cond Nast, Yandex, and Readers Digest use deep competitive

analytics to improve their social strategies?

Contact us at [email protected]


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IntroductionWe recently published a study about How Media Companies Can Get More From Social Media.

We found that media companies have an inherent advantage from the amount of original content they produce

and are reaping the benets. On average, media companies post roughly 5x more often on Facebook and Twitter

than brands across 50 other industries. As a result, they also receive much higher levels of engagement

- up to 7x more interactions on Facebook.

NatGeo is among them. They produce a ton of content for all mediums - stunning magazine spreads, interactive

apps, TV shows, and across the entire digital space. Social has given NatGeo a whole new world of possibilities

and they are taking advantage.

The foundation for success lies in good planning and the ability to utilize each social network for a different

purpose. Its critical to build your approach and content around platforms that help to achieve core business

goals and highlight your brands identity. NatGeo does this exceptionally well on these leading social networks

- Instagram, Facebook, Twitter, and YouTube.
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Body

Though Facebook and Twitter remain leading platforms for marketers, Instagram is moving up fast. According

to our latest data, Instagram truly is the denitive place for brands who want to engage with their audience.

We looked at how the top 10 most engaging brands and media performed across the board. Notice that brands

and media are averaging the most interactions per post on Instagram.

Compare that to posting frequency, and anyone can see just how valuable Instagram is becoming.

Its a great space for a very enthusiastic audience.

Interactions by Platform

TOP 10 Engaging Profles - Average Number of Interactions per Post


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TOP 10 Engaging Profles - Average Number of Post

We can see that media publishes a huge amount of content on Facebook and Twitter compared to brands.

However, media and brands publish approximately the same amount of posts on Instagram. If we take a look

at the levels of engagement relative to the volume of content, Instagram clearly dominates .

The gap between the amount of interactions brands and media experience are quite close - and perform better

than on Facebook and Twitter - in terms of garnering the most interactions and interactions per post. NatGeo has

clearly taken notice, and has cleverly built their social marketing strategy that yields the best results for achieving

different goals on each platform.


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NatGeo has become the largest, fastest-growing, and most-interacted prole on Instagram. The photo/video

sharing app offers elements of a high-end magazine- a perfect t to house NatGeos amazing footage and images

from their global community of visual storytellers. To put their success into perspective: they have more than

16 million followers and gain roughly 18,000 new followers per day. Compare that to say, Redbull that similarly

uploads stellar images and videos, and gains an average of 3,000 new followers per day.

In 2014, they increased their following by 180% - thats 6.5 million new followers. This monumental growth has

been met with a highly engaged audience - NatGeo had they have over 750 million interactions on Instagram

between January 2014 and March 2015.

The Big Picture - Instagram

National Geographic - Follower Growth on Instagram
http://www.socialbakers.com/blog/2379-instagram-matures-for-brand-engagementhttp://www.socialbakers.com/blog/2379-instagram-matures-for-brand-engagement


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National Geographic - Interactions on Instagram

NatGeos social media success on Instagramis largely attributed to featuring content every day from their

extensive network of photographers. These contributors are massive personal brands in their own right, and they

tend to publish to other proles as well - both branded and personal. The posts tend promote each other, which

helps to generate quality content daily, increase user engagement, and mutually expand their audience. NatGeo

continued to ramp up their volume of content over 2014 to keep their followers coming back for more.


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National Geographic - Posts on Instagram

Lesson

Your Instagram content should show-off your brands identity, give an insiders look, and really be geared towards

your core audience. If you are not enthusiastic about the photo or video you uploaded, your fans probably

wont be either. Featuring fans through contests, partnering up with a key inuencer, or handing over your

account for guest posting are great ways to increase interactions and expand your audience.


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We took a look at more than 2,000 brand, media, and celebrity proles and analyzed over 600,000 brand and

media posts to get a clear picture of 2014 on Instagram. In our article about how Instagram Matures for Brand

Engagement, we showed that the length of the description text does not inuence engagement.

This demonstrates two important discoveries

1) Instagram serves as an excellent prole extension for media and brands alike

2) Instagram users are enthusiastic about the proles they follow and enjoy learning about the content

they are viewing.

We analyzed over 3,700 of NatGeos Instagram posts made between January 2014 and March 2015. Photos make

up 96% of their posts and are likely touched-up or altered in another third party program beforehand since 97%

are uploaded under a normal lter (#nolter). The majority of videos are also uploaded under #nolter.

But, NatGeos posts are more than just striking photography. They make the most of the description text to provide

a compelling story behind the content - certainly a core advantage of Instagram as a platform.
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Description Lenght by Numberof National Geographics Posts

Just 38% of NatGeos posts have fewer than 300 characters, and while only 5% of all brand posts on Instagram

had more than 500 characters, almost 1/3 of NatGeo posts went over 500 characters. They are using Instagram

as a microblogging service, and it is working.

Heres a great example of description text usage: NatGeos most popular photo of the year was this gem - a harp

seal pup sheltering under a piece of ice in the Gulf of St. Lawrence. The photo sparked more than 650,000

interactions - by far the most from the time period we looked at (January 1, 2014 - March 31, 2015). The post

promoted National Geographic Live- a popular speaker series in Calgary showcasing rsthand presentations

from great explorers, lmmakers, and photographers featured on the National Geographic Channel and

inNational Geographic Magazine.

Lesson

This post demonstrates how they are using a picture to promote their values - in this case about reductions in sea

ice due to climate change, spark conversation, and create a clear call-to-action.


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NatGeo leverages Facebook and Twitter for building communities and driving fans to their website; whereas

Instagram is used mainly for sharing pictures and the stories behind them. Social engagement drives site visits -

and, for the most part, thats how they are using Facebook and Twitter.

Social engagement drives site visits- and, for the most part, thats how they are using Facebook and Twitter.

On Facebook, 90% of their posts are links, and they receive 80% of all interactions. Photos on the other hand are

posted only 6% of the time, but experience higher engagement per post, accounting for 18% of total interactions.

In fact, 9 out of 10 of their top posts on Facebook were photos; however it seems that gaining high levels of

engagement for photos is not their core focus (they do that on Instagram where the interactions are much higher),

attracting users to their site is. NatGeo posts frequently and often - an average of 6 posts per day which garnered

over 58 million total interactions in 2014! Compare that to a mega brand like Coca-Cola which posts only 1 timeper day on Facebook and received more than 1.3 million total interactions in 2014.

On Facebook

Post Type Distribution Post Type Interactions Distribution
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Brands should interact with their audience, and the more active they become, along with engaging quality content,

will also help to stimulate more interactions. Of course it pays off to have a quality audience - something Facebook

is helping with.



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Realtime Interactions


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National Geographic - Growth of Total Fans

In March 2015, Facebook announced the removal of inactive accounts that were either memorialized for deceased

users or had been voluntarily deactivated. The argument was this change would give businesses up-to-date

audience data to understand who is actively engaging with their Page. During the Likes cleanup, NatGeo lost

1 million fans. Even better for them - this means they can only continue to experience higher levels of engagement

with their more than 34 million active fans. Last year they added nearly 15 million fans - thats 1.2 million new fans

per month!

Their most popular post asked fans to caption this photo - it got over 350,000 interactions - and was submitted

to their photo contest.
https://www.facebook.com/business/news/page-likes-updatehttps://www.facebook.com/business/news/page-likes-update


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Lesson

User and community-generated content is always a great way to get people engaged, and photo captions are a fun

and simple way to get audiences involved. The digital form of word-of-mouth is sharing posts, and brands should

monitor these types of interactions over time. In the new Socialbakers Analytics, we give you a comprehensive

view of how your posts perform against your own targets and the competition.

National Geographic - Number of Interactions


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Speaking of fan engagement, there is one aspect that NatGeo could denitely improve - social customer care.

In an era where social is instrumental to brand success, 18% of brands globally still maintain closed walls

- meaning over 3 billion user connections lack adequate customer service - NatGeo is among them. We believe

brands should be Socially Devoted- our benchmark for responding to at least 65% of user questions on Facebook

and Twitter.

They also lack on customer care on Twitter by leaving the responsibility of answering questions to the content

creators. NatGeo was asked over 15,000 questions on Twitter in 2014, but only replied to 52 of them. Clearly

the demand is there, and NatGeo could benet immensely if they developed a sound social customer care strategy

on Facebook and Twitter.

They also lack on customer care on Twitter by leaving the responsibility of answering questions to the content

creators. NatGeo was asked over 15,000 questions on Twitter in 2014, but only replied to 52 of them. Clearly

the demand is there, and NatGeo could benet immensely if they developed a sound social customer care strategy

on Facebook and Twitter.

Social Customer Care
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NatGeo has nearly 8 million followers on Twitter, and over the course of 2014, they were able to gain 2.6 million

new followers. Their strategy on Twitter is similar to Facebook - get news out fast and drive trafc to their site

with article links.

On Twitter

National Geographic - Profle Tweets on Twitter


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NatGeo tweets twice as often as they post to Facebook; however, they dont interact with their audience

or Retweet. Regardless, their stellar photos, trending topics, and attention to global and environmental issues

garnered 1.4 million mentions, and nearly 2 million interactions in 2014.

National Geographic - Mentions by Users on Twitter


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NatGeo has no shortage of great video content. Theyve been ahead of the curve for implementing visual content

as the core of their social media presence. Where static images and short videos dominate on Instagram and

generally on mobile, YouTube gives the space for lengthy storytelling with videos on full-screen desktop.

Extremely active on YouTube - they published 1,000 videos in 2014 - an average of 90 per month - and gained

nearly 500,000 new subscribers. NatGeos channel is approaching the 4 million subscriber mark.

Lesson

Of course its NOTjust about capturing new subscribers, what matters is how much they engage with your content.

On YouTube, video views and growth of interactions are a good measurement to help dene success. In NatGeos

case, their increase in subscribers was signicant because they were highly engaged as can be seen by the

increasing number video views.

Insights

Publishers should look to National Geographic for inspiration when devising their social media marketing strategy.

NatGeo has successfully used each social network for a different purpose. Take advantage of space to create

a clear call-to-action; whether its watching a video or increasing website conversions.

Read more about out how top U.S. media publishers are increasing referral trafc through social.

On YouTube

National Geographic - Total Uploaded Video Views
http://www.socialbakers.com/blog/2320-how-social-engagement-drives-site-visitshttp://www.socialbakers.com/mediahttp://www.socialbakers.com/mediahttp://www.socialbakers.com/blog/2320-how-social-engagement-drives-site-visits


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Social media can be - needs to be - more than a gloried RSS feed. Audiences expect it now. On average,

media brands post more than 300 pieces of content on social a month.

Media companies - especially those managing multiple social proles with tens of millions of Fans and Followers

- need to focus on key performance metrics like interactions, post clicks, and shareability. But, they also need

to know how they stack up against the competition.

Media marketing teams need to be equipped with the right social media tools to publish at the right times,

reach key audiences, and report the results effectively. Data is at the heart of executing an effective strategy

- its imperative to have a comprehensive overview of whats resonating with your audience across networks

and paid media to take decisions in real-time.

Socialbakers Analytics is helping thousands of clients - including some of the worlds top Media brands - get

more from social media with data-driven insights in competitive context. Only by analyzing, comparing, and

benchmarking can marketing teams make more well-informed decisions where it matters most.

Space on social is nite, as is audience attention, and very few people read about the same issues multiple timeson different platforms. Publishers need to pay attention to the competitions social trafc and try to beat them

the next time a big story breaks. They also need to benchmark over the long term and develop comprehensive

social strategies that compete for social trafc, fans, and reach.

Go Deeper With Socialbakers Analytics


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Get in touch with us to start getting more

from your social media audience.

[email protected].

Contact us

Evolving Social Media Best Practices

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