Evolving ISO Standards: Catering for a Broader

Spectrum of Social Risks

HKQAA 25th Anniversary Forum

Dr Nigel H CroftChair, ISO/TC176/SC2 (Quality Systems)

(C) Nigel H Croft 2013 - All rights reserved 1

ISO Mission

ISO develops high quality voluntary International Standards

which facilitate international exchange of goods and services,

support sustainable and equitable economic growth,

promote innovation and protect health, safety and the

environment

3

Standards for a better world

Slide courtesy of K. McKinley (ISO)

SustainableDevelopment

Environmental integrity

Social responsibility

Economic growthISO 9001

TL 9000

ISO 13485

ISO 28001

ISO 27001

ISO 22000ISO/TS 16949

ISO 14064

ISO 14004

ISO 26000

ISO 9004ISO 14001

ISO 14040

ISO 50001

(OHSAS 18001)Future ISO 45001

(SA 8000)

ISO 20121

ISO 22301ISO 39001

Supply chain security

Medical Devices

Quality(Reqts)

Food Safety

Quality(Guidelines)

Health & Safety

Social resp. Requirements

Social resp. Guidance

Businesscontinuity

Sustainable eventsLife cycle

Greenhouse Gas

Environmental(Guidelines)

Environmental(Reqts)

Automotive

Telecomm

Energy

InformationSecurity

ISO 20000

I.T. Service

ISO 55000

Asset Mgt.

ISO 18617

SustainablePurchasing

ISO 37001

Road safety

Anti-bribery

Positioning of some ISO (and other) standards

(c) Nigel H Croft 2014 4Oct 2014

SustainableDevelopment

Environmental integrity

Social responsibility

Economic growth ISO 9001

TL 9000

AS 9100

ISO 28001

ISO 27001

ISO 22000

ISO/TS 16949

ISO 14064

ISO 14004

ISO 26000

ISO 9004ISO 14001

ISO 14040

ISO 50001

(OHSAS 18001)Future ISO 45001

(SA 8000)

ISO 20121

ISO 22301ISO 39001

Supply chain security

Aerospace

Quality(Reqts)

Quality(Guidelines)

Health & Safety

Social resp. Requirements

Social resp. Guidance

Businesscontinuity

Sustainable eventsLife cycle

Greenhouse Gas

Environmental(Guidelines)

Environmental(Reqts)

Automotive

Telecomm

Energy

InformationSecurity

ISO 20000

I.T. Service

ISO 55000

Asset Mgt.

ISO 18617

SustainablePurchasing

ISO 37001

Road safety

Anti-bribery

Positioning of some ISO (and other) standards

(c) TCA Global 2014 5Nov 2014

ISO 14046

Water footprint

ISO 14067

Carbon Footprint

Food Safety

Why has Social Responsibility become a priority?

Globalization: increased trade across borders Advances in communications

Internet has facilitated ability of people everywhere to learn of incidents of alleged non-acceptable behaviour of organizations

Perception that it is not acceptable for organizations to meet high standards of social and environmental behaviour in some regions and not in others

Oct 2014 6(c) Nigel H Croft 2014

Oct 2014 (c) Nigel H Croft 2014 7

What are mymy core values??

My personal values revolve around “trying “trying to do the right thing”to do the right thing”

Maintaining the right balance between Self Family Work Friends and neighbours Society

Oct 2014 (c) Nigel H Croft 2014 8

What are YOURYOUR values??

In business, organizational values should be clearly defined and communicated to all interested parties

A typical starting point is the Mission, Vision and/or Policy statement

Basis for the Organization’s Culture “The way we carry out our business” “Culture eats strategy for lunch!” (Peter Drucker)

In my experience successful organizations combine five key components into their culture.......

Oct 2014 (c) Nigel H Croft 2014 9

Five key components…….

Care WantingWanting to do things right

Method Clearly establishing howhow to do things right

Discipline To continuecontinue to do things right, and take appropriate

actions when things go wrong Pride

In doingdoing things right Innovation

To find ways to do things betterbetter next time

Oct 2014 (c) Nigel H Croft 2014 10

“Doing the right thing”(Hersey Model*)

Time Involved

Diff

icul

ty

Group Behaviour

Individual Behaviour

Attitude

Knowledge

OBJECTIVE

* Paul Hersey; “Organizational Psychology”

THANK YOU! – ANY QUESTIONS?

nhc@tcaglobal.org

(C) Nigel H Croft 2013 - All rights reserved 11