„Everything is always impossible before it works. That's what entrepreneurs are all about: doing...

„Everything is always impossible before it works.

That's what entrepreneurs are all about: doing what

people have told them is impossible”.

R. Hunt Greene

Planning - Realization - Monitoring

• of the wide-ranging Tasks and Orders

• in real time

• with the use of Web and Mobile applications

TWO-WAY SUPPORT

Service Providers

accepting orders in real time and communicating online with Property Owners and field

Employees

Property Owners

delegating any Tasks in real time and having their completion available for inspection at all

times thanks to the access to the dedicated web and/or mobile

application

Four innovative applications in one ERP tool

Application of Service Coordinator

Application of Mobile Service Leader

Application of Service Client

Application of Facility Manager

Formerly

Higher costs of placing Orders and handling Tasks Working in a distributed environment Unproductive calls Endless paperwork Orders via email ending up in SPAM folders

Now

Optimisation of costs of Orders and Tasks management Working in a web browser and on mobile devices Delegating and monitoring Tasks in real time Constant supervision over positions of Mobile Leaders and development

of works Electronic circulation of documents

Application of Service Coordinator

What you gain:

Efficient planning and executing works ordered by the Client Effective managing of Teams of Mobile Employees Monitoring costs and establishing planned revenue

Web application available for every web browser

What you gain: Remote communication between the Coordinator and Mobile Leader Supervision over performed works thanks to GPS module Electronic checklists and technical documentation Code scanner and multimedia creator

Application of Mobile Service Leader

Application to be used on a mobile device equipped with GPS module

Application of Service Client and Facility Manager

What you gain:

Delegating and monitoring Tasks in real time Eliminating circulation of paper documents Authorising Employees to report orders directly to Service Providers Having access to current statuses and multimedia documentation confirming the performance

of ordered works

The web application available for a web browser and the mobile application – installed on a smartphone

SECTORS OF APPLICATIONS

LOGISTICS BRANCH

FINANCIAL BRANCH

MOBILE NETWORK OPERATOR

MAINTENANCE SERVICE

INFORMATION FLOW DIAGRAM – MAINTENANCE SERVICE

Grocery store

Application for the Site Manager

Notification of the air conditioner

failure multimedia

Central Office

Application for the Client of Services


Repair Order

Service company

Application for the Service Coordinator


failure multimedia



Grocery store Central Office


Repair execution order

Serviceman

Application for the Mobile Leader

of Services


failure multimedia




Repair Order


Service company


The data collected and the as-built protocol




failure multimedia


Repair Order


Service company



of Services

Serviceman


Post-order documents and multimedia




failure multimedia


Repair Order


Service company



of Services

Serviceman



Confirmation and Status of the Submission

Post-order documents and multimedia




failure multimedia


Repair Order


Service company



of Services

Serviceman


INFORMATION FLOW DIAGRAM - FINANCIAL BRANCH

Credit Representative


Filing a loan application

Financial Institution






Ordering a valuation survey of the

financed property



Real estate appraiser

Application for the Mobile Leader of Services






financed property





Valuation survey together with multimedia






financed property





The result of a client’s credit

reference search

Valuation survey together with multimedia

INFORMATION FLOW DIAGRAM - MOBILE NETWORK OPERATOR

Telecommunication Operator


The notification of repairing an optical

fiber network

Installation Company






fiber networkRepair order



Technician









Technician










Technician


As-built protocol along with multimedia


INFORMATION FLOW DIAGRAM – LOGISTICS BRANCH

Factory


Notification of forwarding services and international

transport

Logistics Operator



Factory



transportService order

Logistics Operator


Professional International Driver



Factory




Logistics Operator




CMR Report


Factory




Logistics Operator




As-built protocol CMR Report

How much a company employing:

3 Mobile Service Leaders1 Service Coordinator

And daily completing

3 Orders (2 tasks in each Order)

Can gain?

Thanks to e-Service, the company can save even as much as PLN 3872,61 *

monthly

*Calculation parameters used here were derived from estimates available on the market. The estimates are purely of indicative and informative value.

e-Service costsSavin

gs

e-S

erv

ice

About the Manufacturer – QSG Group

• Designers of creative IT solutions

• Experienced quality managers and skilled

programmers

• Extensive department of software quality maintenance

• Project Management Office

Competencies to create own products,

dedicated solutions and software on demand,

cross-platform web and mobile applications

Send an inquiry

Call centre: +48 61 814 81 97 e-mail: [email protected]

www.qsg-company.com

Thank you for your attention!

„Everything is always impossible before it works. That's what entrepreneurs are all about: doing...

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