Every CAB is a registered charity
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The Citizens Advice service Understanding the contribution of the CAB to the Supporting Families Programme Every CAB is a registered charity
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The Citizens Advice service Understanding the contribution of the CAB to the Supporting Families Programme. Every CAB is a registered charity. About us. Our aims: to provide the advice people need for the problems they face to improve the policies and practices that affect people’s lives. - PowerPoint PPT Presentation
Transcript of Every CAB is a registered charity
The Citizens Advice service
Understanding the contribution of the CAB to the Supporting Families ProgrammeEvery CAB is a registered charity
About us
Our aims: • to provide the advice people need for the problems they face• to improve the policies and practices that affect people’s lives.
Our principles: The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
“We’re here with advice when someone needs us, whatever the problem.
.
In person, online and over the telephone.”
That could be you or the family you are supporting.
About us• Winchester District CAB offices in
Winchester city and Bishops Waltham, outreaches at Alresford GP Surgery, Denmead Community Centre, Merry Go Round Children’s Centre, Wickham Primary School, H M Prison, Winchester and Winchester County Court.
• 97% of the public have heard of us and 41% have used us (BRMB 2009).
Reaching more people: WDCAB
nearly 17,000
Nearly 4,000
13.4 million
advice issues dealt with
individual clients advised
visits to our self-help website www.adviceguide.org.uk
Two offices Winchester city
Bishops Waltham
Changing lives
97% of people have heard of the Citizens Advice service (BMRB, 2009)
41% of people say they have used a Citizens Advice Bureau at some point in their lives (BMRB, 2009)
97% client satisfaction (Citizens Advice, Bureau characteristics survey 2011/12)
Rated 1st of 22 national charities on being helpful approachable, professional, informative, effective, reputable and accountable(nfpSynergy Brand Attributes survey, 2010)
A great place to get help
In Winchester District CAB nearly 100 volunteers give one day per week
• Gateway assessors• Generalist advisers• Receptionists• Administrators
Online advice 24 hours a day
www.adviceguide.org.uk“An amazing amount of information on one website. A great self-help service.”
• Covers the law in all four UK countries.
• Easy-to-use information in English and Welsh and other community languages.
• Handy fact sheets and sample letters to print.
• Signposting to trusted sources of further advice.
Where do you go to for help?Word of mouth is our greatest publicity,
“Go the citizens they can help you”
Troubled families are likely to have debt and welfare benefit issues. The CAB is the only generalist and money advice agency in the district.
We are a trusted partner for Winchester Basics Bank
We are a trusted partner for Hampshire Crisis Information and Advice: Tel: 0845 372 5859
Particular issues for troubled families and help we can provide
• welfare reform including bedroom tax, universal credit, one payment into bank account – how to budget
• Money advice, debt management plans, Debt Relief Orders if owings<£15k, jam jar bank accounts
• Abolition of crisis loans• Hampshire’s local welfare assistance
Help:
www.adviceguide.org.uk
Local offices:
Tel: 01962 848000
Tel: 01489 896374
Watch our films on YouTube
youtube.com/CitizensAdvice
