Everest Group’s PEAK Matrix for SaaS Implementation Services › sites › default › files ›...

Copyright © 2016 Everest Global, Inc.

This document has been licensed for exclusive use and distribution by HCL Technologies

EGR-2016-4-E-1858

Focus on HCL Technologies

August 2016

Everest Group’s PEAK Matrix for SaaS Implementation

Services

Copyright © 2016, Everest Global, Inc.

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Introduction and scope

Everest Group recently released its report titled “SaaS Implementation Services – Market Trends and PEAK Matrix™

Assessment & Profiles Compendium”.

As a part of this report, Everest Group analyzed 10 leading service providers on the Everest Group Performance | Experience |

Ability | Knowledge (PEAK) Matrix specific for SaaS implementation services into Leaders, Major Contenders, and Aspirants. The

PEAK Matrix is a composite framework that provides an objective, data-driven, and comparative assessment of SaaS

implementation service providers based on their absolute market success and delivery capability.

Based on the analysis, HCL Technologies emerged as a Major Contender. This document focuses on HCL Technologies’

SaaS implementation services experience and capabilities and includes:

HCL Technologies’ position on the SaaS implementation services PEAK Matrix

Detailed SaaS implementation services profile of HCL Technologies

Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service

providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point,

the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique

situation and requirements, and match them against service provider capability for an ideal fit.

https://research.everestgrp.com/Product/EGR-2016-4-R-1730/SaaS-Implementation-Services-Market-Trends-and-PEAK-Matrix-Ass


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Background of the research

Background of the research

As Internet-enabled technologies have pervaded the enterprise and consumer landscape, enterprises have realized the need

to adapt to these technologies. The emergence of digitization and the proliferation of consumer-led digital touch-points have

rendered traditional enterprise legacy systems sluggish and ineffective. This is causing enterprises to look for newer

mechanisms to consume and provide software to their end-users

Consequently, consumption-linked models such as Software-as-a-Service (SaaS) have mushroomed in recent years. As these

models are not restricted to a pure technology play, enterprises feel the need for service providers to help them integrate and

deploy these SaaS products. As a result, service providers are playing an integral role in this ecosystem, helping enterprises

venture into the familiar, yet uncharted territory of the cloud. They have beefed up their investments to provide an ecosystem-

led change within themselves and for their enterprise clients

In this research, we present fact-based trends impacting the SaaS market, along with the assessment and detailed profiles of

10 IT service providers featured on the SaaS implementation services PEAK Matrix. Each service provider profile gives a

comprehensive picture of its SaaS implementation services vision, major services portfolio, key solutions, and recent

investments in the domain

The assessment is based on Everest Group’s annual RFI process conducted over Q4 2015, interactions with leading SaaS

implementation service providers, and analysis of the SaaS implementation services marketplace

Scope of this report

Services: SaaS implementation services

Geography: Global

Service providers: 10 leading IT service providers

This report includes the profiles of the following 10 service providers on the SaaS implementation services PEAK

Matrix:

Leaders: Accenture and Deloitte

Major Contenders: Capgemini, Cognizant, HCL Technologies, Infosys, TCS, and Wipro

Aspirants: Dell Services and L&T Infotech


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HCL Technologies is positioned as a Major Contender

on the Everest Group PEAK Matrix for SaaS

implementation services

1 Assessment for Capgemini, Deloitte, and TCS excludes service provider inputs on this particular study and is based on Everest Group’s estimates that leverage

Everest Group’s proprietary Transaction Intelligence (TI) database, ongoing coverage of these service providers, service provider public disclosures, and

interaction with buyers

Source: Everest Group (2016)

Leaders

Major Contenders

Aspirants

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for SaaS implementation services1

High75th percentile

Low High

25

thp

erc

en

tile

Ma

rke

t s

uc

ce

ss

(Re

ve

nu

e,

gro

wth

, a

nd

ente

rprise

ado

ptio

n)

25th percentile

SaaS implementation services delivery capability

(Scale, scope, domain expertise and innovation, delivery footprint, and buyer satisfaction)

LeadersAccenture

75

thp

erc

en

tile

Major ContendersDeloitte

Capgemini

Wipro

TCS

Infosys

HCL Technologies

Cognizant

Low

Aspirants

Dell Services

L&T Infotech


EGR-2016-4-E-18585

HCL Technologies | SaaS implementation services

profile (page 1 of 2)

SaaS implementation services overview

SaaS implementation services

revenue: Top 4 SaaS vendors

Microsoft

SAP

Salesforce

Oracle


revenue by buyer size

Small (annual revenue < US$1 billion)

Large (annual revenue > US$5 billion)

Medium (annual revenue = US$1-5 billion)


revenue by function (%)

Vision: HCL wants to take a “process first, technology second” approach to its cloud agenda in order to provide its clients with an effective and

measurable strategy for private and public clouds.

Consulting / professional services

Customization / industry-specific functionality

System implementation and delivery

Strengths

HCL has undertaken several initiatives to vitalize its SaaS portfolio. Its

breadth of offerings, strength of resources, and significantly higher onshore

presence than peers help to position it as a Major Contender.

Areas of improvement

HCL should reposition itself as a digital-led player with strong capabilities

in the SaaS space in order to grab a larger wallet share from Leaders. It

needs to increase brand recall in this space and capture more consulting-

driven engagements, particularly from new logos.

SaaS implementation services revenue (US$ million)

50 - 100 100 - 300< 50 > 300


revenue by industry

Healthcare &

life sciences

BFSI

Manufacturing

Retail,

distribution,

and CPG

Telecom,

media, and

entertainment

Electronics,

hi-tech, and

technology

Energy &

utilities

Public

sector

Others


>50% 20-50% <20%

>25% 10-25% <10%

> 20% 10-20% < 10%

> 30% 10-30% < 10%


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HCL Technologies | SaaS implementation services

profile (page 2 of 2)

SaaS implementation services solutions and investments

SaaS implementation services – proprietary solutions developed internally (representative list)

Solution Details

AGORA ● Service delivery platform that provides complete metering, billing, and monitoring solutions for SaaS applications

Oracle Fusion Apps

Accelerator● Enables organizations to quickly migrate key sales functions to the cloud and take advantage of the cloud functionality;

leverages pre-configured templates, tools, and accelerators to deliver higher agility to sales teams

Microsoft Dynamics

CRM PowerPack

add-ons

● PowerPack tools are designed to enhance the capabilities of Microsoft Dynamics CRM, while providing improved functionality

and efficiency; have been developed based on the needs and feedback from customers; PowerPack tools are not simple

customizations for sales force and marketing automation, but offer enhanced features to help clients get the most out of

Microsoft Dynamics CRM

SaaS implementation services – investments (representative list)

Theme Details

Acquisition ● Acquired PowerObjects (2015) to boost its Microsoft CRM practice and to expand its application services portfolio

Digital investments ● Invested to create a separate business unit for digital technologies – Beyond Digital – with new leadership to augment SaaS

competencies


SaaS implementation services – proprietary solutions developed in collaboration with SaaS vendor (representative list)

Solution Details

CDRS ● Citizen Disaster Recovery Solution is based on Salesforce platform that provides citizen disaster assistance through a

technical platform that helps governments to leverage technology to address citizens’ concerns

FinEdge ● CRM solution based on Microsoft Dynamics for banking, insurance, payer, and wealth advisory clients

EmpoweRetail ● Customer and loyalty management solution based on Microsoft Dynamics CRM, with predictive analytics for retail clients

GamEdge ● Customer and loyalty management solution based on Microsoft Dynamics CRM, with segmentation and predictive analytics

for the gaming and hospitality sector

ENGAGE ● Customer engagement solution for utilities clients built on SAP platform leveraging Azure IaaS


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Appendix


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Everest Group Performance | Experience | Ability |

Knowledge (PEAK) Matrix is a proprietary framework

for assessment of a service provider’s capability

Everest Group’s PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s scale, scope,

technology/domain investments, delivery footprint, and resultant market success in the context of a given services function.

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for SaaS implementation services

Top quartile performance

across market success and

capability2nd or 3rd quartile performance


capability

4th quartile performance


capability

High

Low

25

thp

erc

en

tile

75

thp

erc

en

tile

75th percentile

Low High25th percentile

Aspirants

Leaders

Major Contenders

Ma

rke

t s

uc

ce

ss

(Re

ve

nu

e, g

row

th, a

nd

ente

rprise

ado

ptio

n)

SaaS implementation services delivery capability

(Scale, scope, domain expertise and innovation, delivery footprint, and buyer satisfaction)


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Dimensions of service providers’ capability and

market success underlying the PEAK Matrix

Scale

Overall company

revenue

Percentage

contribution of SaaS

implementation

services to overall

company revenue

Ma

rke

t s

uc

ce

ss

Delivery capability

Everest Group PEAK Matrix

Revenue

Adoption across

enterprise segments

Growth

Domain expertise

and innovation

IP / proprietary

solutions / assets /

innovation

M&A and alliances

Aspirants

Leaders

Major Contenders

Delivery footprint

FTE presence across

delivery centersBuyer satisfaction

Buyer satisfactionScope

Focus across service

segments (consulting,

customization, and

implementation)

Coverage across

verticals

Geographical coverage

Coverage across major

SaaS providers


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FAQs (page 1 of 2)

Does the PEAK Matrix assessment incorporate any subjective criteria?

Everest Group’s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service

provider RFIs and Everest Group’s proprietary databases containing providers’ deals and operational capability

information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction,

and provider briefings

Is being a “Major Contender” or “Aspirant” on the PEAK Matrix, an unfavorable outcome?

No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical

services area. There are a number of providers from the broader universe that are assessed and do not make it to

the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition

What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK

Matrix position”?

PEAK Matrix position is only one aspect of Everest Group’s overall assessment. In addition to assigning a “Leader”,

“Major Contender” or “Aspirant” title, Everest Group highlights the distinctive capabilities and unique attributes of all

the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary

is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase

their strengths in specific areas

What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research?

Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment

Participation incentives for providers include adequate representation and recognition of their capabilities/success in

the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of

PEAK Matrix providers” profiles 13


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FAQs (page 2 of 2)

What is the process for a service provider to leverage their PEAK Matrix positioning status?

Providers can use their PEAK positioning rating in multiple ways including:

– Issue a press release declaring their positioning/rating

– Customized PEAK profile for circulation (with clients, prospects, etc.)

– Quotes from Everest Group analysts could be disseminated to the media

– Leverage PEAK branding across communications (e-mail signatures, marketing brochures, credential packs,

client presentations, etc.)

The provider must obtain the requisite licensing and distribution rights for the above activities through an

agreement with the designated POC at Everest Group

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About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business

services, and sourcing. We are trusted advisors to senior executives of leading

enterprises, providers, and investors. Our firm helps clients improve operational

and financial performance through a hands-on process that supports them in

making well-informed decisions that deliver high-impact results and achieve

sustained value. Our insight and guidance empowers clients to improve

organizational efficiency, effectiveness, agility, and responsiveness. What sets

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