Event Management - Green Cargo in English
52
Event Management Self study material for customers
Transcript of Event Management - Green Cargo in English
Event Management
Self study material for customers
Self study material for external users of Event Management
Chapters
Log on
Searching for data*
System limitations
Search results and own settings*
Show details for shippment*
Description of hierarchy view *
Report unloaded wagon*
For more information
*It is recommended that you access Event Management to
test the function in the system after each section
Log on
How to log on
1. Open your web browser
2. Enter our home page:
www.greencargo.com
3. Enter the userid and
password you have
recieved from Green Cargo.
Select language in the
”Språk” menu.
If you lost your password please contact your ordinary Green Cargo Customer Service
contact. At your first log in you will be asked to change password.
Searching for data
How to search in Event Management
1. Select the view you want to see.
Order, Wagon or Unit load
If you select Sales Order you will search for all orders that matches your search chriteria
If you select Wagon you will search for all wagons that matches your search chriteria,
and so on.
You will find the most detailed information in the Wagon search, where you can also see
detailed information on events for the transport.
The following search parameters exists 1. Sales order no: Green Cargos Sales order number: (according to order confirmation)
You can search for an intervall of orders, full order numbers, or parts of it.
2. Agreement no: The customer’s agreement number. You can search for full agreement numbers, or
parts of it.
3. Customer order no: The customer’s order number. If you have given your own reference at call
(booking) that has been registered at the time of order. You can search for full or parts of the
number/text, and intervall. The field is selectable in the order view
4. Wagon no: Wagon number. You can search for full number, or parts of number.
5. Consignment note no: Green Cargo consignment note number: You can search for intervall, full
number, or part of number
6. Departure station: Departure station (for railroad)
You can search for whole or part of of station name/-signature/-number
7. Arrival station: Arrival station (for railroad). You can search for whole or part of of station name/-
signature/-number
8. Departure date: Departure date (for trains). You can search for a specific date, or for an interval.
Find calendar function through button or ”F4”.
9. Arrival date: Arrival date (for trains). You can search for a specific date, or for an interval. Find
calendar function through button or ”F4”.
The following search parameters exists
10. Status: You can search for the order/wagon/unit load current status, the following selections are
available:
- Order created = Order registered by Green Cargo (selectable for order, wagon, unit load)
- Order confirmed = Order confirmed (selectable for order, wagon, unit load)
- Empty wagon = Shown order with a recived green Cargo-wagon (select for order) *
- Consignment Note = Consignment Note registered (selectable for order, wagon, unit load)
- Ready to pull = Transport ready to depart (selectable for order, wagon, unit load)
- On-Time = Transport has departed and is on time (selectable for order, wagon, unit load)
- Change = Transport rebooked for another arrival time (selectable for order, wagon, unit load) *
- Cancelled = Transport cancelled, not ready to depart on time (selectable for order, wagon, unit load)
- Change/cancelled = Transport fully or partly rebooked or cancelled (selectable for order) *
- Order canselled by customer = Selectable for order
- Cancelled by customer = Selectable for wagon, unit load
- Order cancelled by Green Cargo = Selectable for order
- Cancelled by Green Cargo = Selectable for waggon, unit load
- Order cancelled – No wagons = Selectable for order
- Cancelled – No wagons = Selectable for wagon, unit load
- Delivered = Transport delivered on time
- Delivered with errors = Transport delivered but not on time (selectable for order, wagon, unit load)
- Wagon with change = Selectable for wagon *
* Launched at 2012
The following search parameters exists
11. Customer ref no: The customers reference number registered on the consignment note.
You can search for all or parts of the number/text, including interval. The field is selectable on
wagon and unit load view.
12: B/L: According to consignment note
13. Unit load no: Unit load number
you can search for all or parts of the unit load number.
14. Order for empty wagons and unit loads: Transport of empty wagon or unit.
By clicking ”yes” you will search only for empty wagons/unit loads. Blank = empty and loaded.
15. Order created at: Date the order was registered by Green Cargo
You can search for specific dates or an interval. Find calendar function through button or ”F4”.
16. Not reported unloaded: Wagons not reported as unloaded.
By specifying ”Not reported (Free for disposition)” you will search for wagons that has not been
reported as unloaded. Selectable in wagon view.
Limitations
Limitations
1. Your order must be registered in the Green Cargo order system SAP. This means you can not
access orders when there is a system error, or international orders. You can start following your
order as soon as it is registered in our system. Some detailed information will however not be
shown until the consignment note information is registered. The reason is that some information
can not be tied to the specific wagon that will be loaded.
2. As a customer you will only be able to access your own contracts. If you wish to have access to
other customers’ information, that customer must first give permission. This means that no
unauthorized person will be able to access your transport information. When you apply for
access to Event Management you also have to specify which contracts each users can access.
3. In case of special cargo (oversized transports) no planned time for order confirmation will be
shown. The reason is that Green Cargo first must await permission from the Trafikverket
(Transport Administration) before it can be booked on a train. The actual time will be shown as
soon as the transport is confirmed.
Limitations
4. If you have dangerous goods, it will only show as dangerous goods (RID), not what
type (UN-number). To see if dangerous goods is on your transport your order must
have reached ”Order confirmed” status, usually within 2-3 minutes after registered
order.
5. Only orders transported by Green Cargo rail is currently included in Event
management. That means if you transport unit loads with Green Cargo railyou can
only see transport information for the rail part. If you start the transport with another
train operator you will not see the status ”Left origin”, although all other events will
show.
6. Searching in the order view will show the net weight reported at time of booking.
When the consignment note is registered the view will show net weight according
to the consignment note for each wagon/unit load. Although the total order weight
is always the booked weigh.
Search results and own settings
Search results • When you have selected your search parameters and clicked the button, your matching
objects (orders, wagons, unit loads) will be presented below.
• Every line represents an order, wagon or unit load depending on what view (tracking scenario)
you selected for the search.
Search results
Click on a line to select it
Scroll up/down to see more hits
Scroll right/left to see more information
Own settings – Find Settings
1. Scroll as far to the right as you can in the search result window
2. Click the ”Settings” button
Own settings
1. Select column
Change column
display sequence
Hide/show column
Click this tab to, for
example, show more
lines
Own settings
Number of lines to be displayed
Number of columns to
be displayed
When you are done
with your settings click
”Save as”, name your
settings and check the
box if you want to use
them as default.
Show details for a transport
Detailed information – How to find it!
Select the desired line and click display details
Observe! Details differ depending on what view (”tracking scenario”) you are in
In the ”details” view you will
Find the following information
Actual time an
event happened
Sceduled time for
an event(might be
changed)
Original time for
an event (will not
be changed)
Any comments, for
example deviation
reports Planned and unplanned events (varies
depending on selected view, in this example
wagon.)
Following an order in EM From start to finish
1. Your order has been registered by Green Cargo
The following information will then be displayed in EM
Order created
Planned dispatch
time for order
confirmation
2. You will recieve a transport plan
Following an order in EM From start to finish
Planned arrival time
of empty wagon
Last time for registration
of consignment note
Planned departure
time
Arrival notification
sent from
Green Cargo latest
Estimated time of
arrival
3. Your order is confirmed by Green Cargo
Following an order in EM From start to finish
Order confirmation sent
4. You send the consignment note that for registation
belonging to the order
Following an order in EM From start to finish
Consignment
note registered
Transport ready to
pull
5. Arrival Notification sent by Green Cargo
Following an order in EM From start to finish
Arrival notification
for wagon
Last time to report
wagon unloaded
6. Start of transport reported by Green Cargo
Following an order in EM From start to finish
Wagon left origin
at time
7. If anything unpredicted happens to your order
Following an order in EM From start to finish
Status delayed
Time for
dispatch of
changed
transport plan
Reason for changed
transport plan
Original delivery
time according
to order
confirmation
New planned
arrival time
Unpredicted
event reported
8. Wagon arrives at customer
Following an order in EM From start to finish
Wagon delivered to
customer Observe! If you have a deviation
notification the planned
unloading time may change
9. Recipient reports the wagon unloaded, through EM or to
Following an order in EM From start to finish
Wagon reported
unloaded
10. In the order view you can also find information on
when the invoicing process is initiated
Following an order in EM From start to finish
Invoice initiated!
Does not mean sent
Description of hierarchical viewing
Hierarchy – How to find it
1. Select the object you are interested in
2. Click Display Current Hierarchy
Hierarchy – Order created
When the order is created the related objects are shown, the units are not yet connected to a wagon
”Selected objects” are the objects you have selected (in this case order)
”Lower level object” are the objects belonging to your selected object (here four wagons
and four objects)
Hierarchy – Consignment note created
When the consignment note is created the objects are tied together
Selected objects in the object you have selected (in this case order)
Lower level object are the objects belonging to your selected object (here wagons)
Report wagon free for disposition
Search for wagons not free for disposition
1. Select wagon view
2. Select ”Not reported ”Free for disposition”
3. Press ”Apply”
Select desired wagons
1. Select the wagon you want to report as free for disposition (Press SHIFT to
select more than one)
2. Click ”Send Event Messages” and
Wagon Unloaded
Do you want to report several wagons free for disposition at the same time? Select several wagons by
holding the SHIFT-key when you click. Unselect a wagon by holding SHIFT and clicking it.
….Alternativley through detailed view(wagon)
Check the box Wagon unloaded, click Apply.
Report
2. Click Send
1. Select the correct date and
time
The wagon must be reported free for disposition after actual unloading. Green Cargo might
pick up the wagon as soon as it has been reported free for disposition. It is therefore
important to give correct time and date
The wagon must be reported ”delivered”
Wagons can not be reported free for disposition back in time.
For more information
Here you will find more information
• Users guide – Will be sent to you in connection to our
discussion. It is also availible after logging in through the
”Help” button.
•The Users guide, this self study material, and the FAQ are
available at our web page www.greencargo.com under the
tab Kundservice/ Tåg & Intermodal/ Spåra & Följ
