EVENT GUIDE - HRO Today Forum · 11/12/2015 · 13:45 - 13:55 Lightning Round: Diversity and...

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EVENT GUIDE

SINGAPORE | 16-17 JUNE 2015APAC

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On behalf of the HRO Today Services and Technology Association and the entire SharedXpertise team, we warmly welcome you to the 6th annual HRO Today APAC Forum, in Singapore.

This year’s theme is HR Leadership and Great Culture is the Ultimate Competitive Advantage. Strong leadership and an engaging culture are paramount to the well-being and satisfaction of employees, which is paramount to the company’s brand and competitive advantage in the marketplace.

Throughout the conference, we will be exploring the highest standards of human resources in the management and support of services, technologies and overall HR functions. The HRO Today Services & Technology Association recently launched new Thought Leadership Councils (TLCs) in APAC: Talent Acquisition, Talent Management and Outsourcing. These TLCs meet monthly to discuss best and next practices, learn and network. These topics will be showcased throughout the event, in plenary tracks, best practice sharing sessions, panels and table topics. This is an excellent opportunity for our members and each of Forum delegate to participate in great conversations and learning every month.

Our keynote speakers this year embody the art of leadership and great culture. Avi Liran will engage us in conversation about positive leadership and creating a meaningful work/fun balance. Matt Kaiser is a mastermind in acquiring talent and setting up successful practices to entice and engage candidates. I am delighted that Ron Kaufman, best-selling author and CEO of Up! Your Service, is speaking on superior service cultures to enable us to attract and retain the best talent, achieve market leadership and enjoy sustainable success. Thank you to all of our speakers, members and sponsors.

I am also very excited about the HRO Today Awards Gala and cocktail reception, being held on Tuesday evening, recognizing excellence in human resources. I am inspired by the accomplishments of all nominees and congratulations to our winners!

Last, but by no means least, our host city will match the exciting promise of the Conference itself. Speakers, participants, guests and friends should make time to discover the wonderful city that is Singapore. Singapore is always an interesting place to visit, with its abundance of parks, nature reserves, and lush, tropical greenery, it is literally a breath of fresh air!

I am delighted to be welcoming you to what promises to be a highly educational, collaborative and successful conference!

Zachary Misko Global Vice President & Executive Director HRO Today Services & Technology Association

APACWELCOME

HR Leadership and Great Culture is the Ultimate Competitive Advantage


Tuesday 16th June 2015

TIME SESSION

12:30 - 14:00 HRO Today Services & Technology Association - APAC Board Of Advisors Meeting – Room 309

13:30 - 14:00 Delegate Arrival and Registration – Outside Rooms 300-302

14:00 - 14:45 Masterclass: Building Futures from Connection to Engagement – The Graduate Process – Room 301 • Katherine Breuss, Director of Breuss Consulting Pte Ltd, Affiliate of GradGreenhouse

14:45 - 15:30 Masterclass: How To Get The Best ROI From Training – Room 301 • Tom Abbott, Author & International Speaker15:30 - 16:00 Networking Break – Hosted by: – Room 309

16:00 - 17:30

18:00 - 20:00

State of the Industry Briefing (Buyers-Only) – Room 301• Zachary Misko, Global Vice President & Executive Director,

HRO Today Services & Technology Association

Invitation Only - Market Development Briefing (Providers Only) – Room 300• Elliot Clark, CEO, SharedXpertise, Publisher HRO Today Global

HRO Today Services & Technology Association Awards Gala/Cocktail Reception – Room 309• Avi Liran, Chief Joy-Care Officer, Ha-P.com

Wednesday 17th June 2015 Time Session

08:00 - 09:00 Arrival and Registration 09:00 - 09:15 HRO Today Forum APAC 2015 - Welcome & State of the Industry Review – Rooms 300-302 • Zachary Misko, Global Vice President & Executive Director, SharedXpertise

09:15 - 10:15 Keynote Speaker: Talent Acquisition Transformed: Driving Innovation from Methods to Measurement – Rooms 300-302 • Matt Kaiser, Employer Branding and Digital Recruitment, Ericsson

10:15 - 10:45 Deep Dive: HR Rising - Talent Acquisition Trends & Impacts for 2015 – Rooms 300-302 • Paul Daley, Senior Vice President, Cielo

10:45 - 11:15 Networking Break – Hosted by: – Room 309

11:15 - 11:45 Career Development: Not a Nicety, but a Necessity – Rooms 300-302 • Wendy Tan, Founding Partner, Flame Centre

11:45 - 12:45 Keynote: Cultivating Positive Workplaces With Joy-Care System – Rooms 300-302 • Avi Liran, Chief Joy-Care Officer, Ha-P.com

12:45 - 13:45 Networking Lunch – Hosted by: – Outside Rooms 310-311

13:45 - 13:55 Lightning Round: Diversity and Talent Acquisition in Asia Pacific – Rooms 300-302 • Paul Chiswick, Senior Vice President, Asia Pacific, Pontoon Solutions

13:55 - 14:05 Lightning Round: Innovative Sourcing Strategies for Mastering the Talent Landscape – Rooms 300-302 • Danny Zhang, Operations Director, PeopleScout

14:05 - 14:35 Deep Dive: Talent Trends: Quality of Candidate to Quality of Hire: The Holy Grail of Talent Acquisition – Rooms 300-302 • Sue Campbell, Managing Director, Futurestep • Pushp Deep Gupta, Principal, Korn/Ferry International’s Leadership and Talent Consulting Business for Asia Pacific

14:35 - 15:00 Networking Break – Hosted by: – Rooms 310-311

15:00 - 16:15 Deep Dive: Topic Tables – Rooms 300-302 • Amy Tan, Talent Development Manager, 3M • Suzie Custerson, Regional Head of Talent Acquisition, Manulife • Alison Baird, APAC Head - Client Service & China • Lee Kang Yam, Chief Learning Curator, Flame Centre • Ravi Bhogaraju, Head of HR Asia - Archroma

16:15 - 17:15 Keynote Speaker: The Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage – Rooms 300-302 • Ron Kaufman, Chairman - Up Your Service

17:15 - 17:30 Summit Wrap-Up & Close – Rooms 300-302 • Elliot Clark, CEO, SharedXpertise, Publisher HRO Today Global

AGENDA AT-A-GLANCE



2015 APAC Awards GalaSERVICES AND TECHNOLOGYA S S O C I A T I O N

www.hrotoday.com/association

@HROTAssoc

2015 APAC AWARD CATEGORIES


Thought Leadership Award


Excellence in Business Partnership


Best Use of Social Media


Rising Star


HR Superstar (Leadership)

AWARDS GALA AGENDATime 18:00

18:40

19:00

19:30

20:00

Session

Welcome, cocktails and appetizers served

Presentation by Avi Liran, Chief Joy-Care Officer, Ha-P.com

Winners announced

Cocktails, networking, and photos

Gala reception ends

Nominations for Europe are now open. Please visit www.hrotoday.com/association for more info.

Congratulations to all of our 2015 APAC Award winners!

The networking and content community for advancing professionalism in human resources

NETWORK • LEARN • ADVANCE


PROFESSIONAL DEVELOPMENTAs a member you’ll learn, best practice share, and have access to all content and research posted online as well as a digital subscription to HRO Today magazine. Regional provider and corporate practitioner members have unlimited employee access to complement your employee development plans.

PEER-TO-PEER GLOBAL NETWORKINGMonthly Thought Leadership Councils (TLCs) in talent acquisition, talent management, outsourcing, and employee relations & services as well as access to our online member directory and company profile pages. Association members also receive a discount to the HRO Today Forum and Awards Gala.

MISSIONThe networking and content community for advancing professionalism in human resources and improving the quality, effectiveness, and efficiency of HR operations, service delivery and technology strategy.

For more information, please contact: Zachary Misko, Global Executive Director at [email protected] or +1.215.606.9552.



Thank you to our APAC Board of Advisors for your ongoing support and leadership!


Sue Campbell Managing Director, Asia Futurestep

Doug Edmonds Regional Director, APAC Randstad Sourceright

Rocky Esguerra Regional Asia GBS HR & Regional HR Services & Solutions Director Procter & Gamble

Ashok Govindaraju Principal Consultant and Head of Business Advisory Services, APACISG

Mark Hedley Global Head of RPO Strategy, Planning & Governance Deutsche Bank

Rachael Pogson Global VP Talent Acquisition & HR Central Seagate

Kelly Quirk CEO Harrier Human Capital

Girish Tutakne Managing Director, BPO Accenture


AGENDA - TUESDAY, 16 JUNE 2015

TIME SESSION

12:30 - 14:00 HRO Today Services & Technology Association - APAC Board Of Advisors Meeting – Room 309

13:30 - 14:00 Delegate Arrival and Registration – Outside Rooms 300-302

14:00 - 14:45 Masterclass: Building Futures from Connection to Engagement – The Graduate Process – Room 301 • Katherine Breuss, Director of Breuss Consulting Pte Ltd, Affiliate of GradGreenhouse

Graduate recruitment can be a time-consuming and frustrating process not only for the companies but also for the candidates. What would it be like if this process was streamlined and connected:

• The right candidates to the right jobs

• Interviewing as a ‘drilling down’ exercise

• Feedback that was objective and automated

Not only would time be better spent on both sides but also a better chance that the right candidate was hired. But this is only one part of the equation as then it becomes about engagement and developing future leaders.

Time and time again, new hires and employees are left to navigate their way through the company, through the workforce, and are not set up to succeed. Those key success skills are left to each person’s own responsibility and what you find in the end is a lack of engagement and lack of productivity.

Discover how this process from hiring the right candidate to uncovering well-being to developing leadership skills and doing so in the most effective and streamlined way can lead to greater overall success.

14:45 - 15:30 Masterclass: How To Get The Best ROI From Training – Room 301 • Tom Abbott, Author & International Speaker

How can training programs be successful if teams return to environments that do not support what they have learned? Employees‘ day-to-day environments must support their learning so that their new behaviours become habits in order for performance to improve. However, what do many leaders do when performance does not improve after training? Send them for more training of course!

What can you then do to ensure your teams consistently adopt desired behaviours? Join Tom Abbott as he helps you explore various case studies where coaching has played a role in organizational growth, tools for building high performance teams, and how organizations are getting the best ROI from training by evolving their cultures into coaching cultures.

15:30 - 16:00 Networking Break – Hosted by: – Room 309

16:00 - 17:30 State of the Industry Briefing (Buyers Only) – Room 301

• Zachary Misko, Global Vice President & Executive Director, HRO Today Services & Technology Association

The Buyers’ Special Interest Group provides a bespoke opportunity to meet with peers and discuss specific topics to help in your day-to-day running of your outsourcing contract. This meeting will focus on how to bring the best out of your provider irrespective of what stage in your contract you at.

16:00 - 17:30 Market Development Briefing (Providers Only) – Room 300

• Elliot Clark, CEO, SharedXpertise, Publisher HRO Today Global

An open discussion on challenges and trends currently being experienced within the provider community with the aim of improving the HR outsourcing industry in Asia Pacific.

With APAC being a relatively new market (compared to the U.S. and Europe), this provides a great opportunity for providers to come together and brainstorm ways in which we can grow and enhance HR outsourcing in this part of the world.

18:00 - 20:00 HRO Today Services & Technology Association Awards Gala/Cocktail Reception – Room 309 • Avi Liran, Chief Joy-Care Officer, Ha-P.com



AGENDA - WEDNESDAY, 17 JUNE 2015

TIME SESSION

08:00 - 08:45 Arrival and Registration

09:00 - 09:15 HRO Today Forum APAC 2015 - Welcome & State of the Industry Review – Rooms 300-302 • Zachary Misko, Global Vice President & Executive Director, HRO Today Services & Technology Association

09:15 - 10:15 Keynote Speaker: Talent Acquisition Transformed: Driving Innovation from Methods to Measurement – Rooms 300-302 • Matt Kaiser, Employer Branding and Digital Recruitment, Ericsson

One thing is constant in life and in business: change. As HR leaders, we can’t just embrace change, we must create it. Social media and mobile technology have fundamentally transformed the way we connect and communicate. In this revolutionary world of recruiting, companies that understand this concept and drive innovation are thriving.

In this session, you will see how a global employer like Ericsson shifted their mindset by leveraging new technology and their workforce to attract and engage talent locally, regionally, and globally. We’ll take an in-depth look at how you can be the catalyst for change and innovation in your organization and share a unique process for measuring your success.

You’ll be inspired to see how technology combined with the human touch can not only impact the world of talent acquisition but all areas of our lives. Embrace the future and leave with ideas that will immediately impact your organization.

PRIMARY LEARNING OBJECTIVES: • Learn how a leading employer like Ericsson is leveraging technology and their workforce to attract and engage the right candidates locally, regionally, and globally. • Understand how to overcome the barriers of change while inspiring new ideas and innovation in your organization. • Discover a unique process for developing, measuring, and managing your recruitment strategy.

WORKPLACE APPLICATION: • Drive effective and measurable innovation in talent acquisition.

10:15 - 10:45 Deep Dive: HR Rising - Talent Acquisition Trends & Impacts for 2015 – Rooms 300-302 • Paul Daley, Senior Vice President, Cielo

Attracting and engaging global talent is HR’s most important function but without adoption of next practices, organizations risk losing their competitive edge. During this presentation, Paul Daley will cover the 2015 buzzwords, alignment, and how talent acquisition leaders can use it as a mantra to achieve their talent acquisition goals and drive the necessary changes for organizational success.

10:45 - 11:15 Networking Break – Hosted by:

– Room 309

It’s what’s inside that countsA presentation on quality of hire 14:00 pm – 14:30 pm | 17 June

Perfectly aligned experience doesn’t always make for the perfect candidate. That’s why we take a more holistic approach. By putting Korn Ferry’s expertise at our clients’ fingertips – including years of research and the results of over 2.5 million assessments – we can offer unparalleled candidate insight.

futurestep.com

11:15 - 11:45 Career Development: Not a Nicety, but a Necessity – Rooms 300-302 • Wendy Tan, Founding Partner, Flame Centre

Career conversations can be difficult to navigate, many managers are afraid they would raise expectations cannot be fulfilled. Amidst all the KPIs that need to be delivered, to add career coaching seems a bit overwhelming.

Yet career development is one of the top drivers of retention, productivity and results. People leave their jobs in seek of better career development. Organizations need to develop competitive advantage for the future. Career development is no longer a nicety, but a necessity.

So how can organizations leverage on career development as an engagement and retention strategy? What is the role of managers? How can we shift career as once-in-a-year big conversation to a anytime conversation?



we will Take a more original approach to rpo

cielotalent.com/resources

TIME SESSION

13:45 - 13:55 Lightning Round: Diversity and Talent Acquisition in Asia Pacific – Rooms 300-302 • Paul Chiswick, Senior Vice President, Asia Pacific, Pontoon Solutions

With an incredibly diverse set of markets in the Asia Pacific region, leaders often struggle to develop talent acquisition programs that work across the region. Nowhere are these challenges more apparent than in attempts to foster diversity.

13:55 - 14:05 Lightning Round: Innovative Sourcing Strategies for Mastering the Talent Landscape – Rooms 300-302 • Danny Zhang, Operations Director, PeopleScout

In an increasingly global world with diverse recruitment challenges being experienced across all industry sectors, the importance of winning the right talent for business success has never been more important. In particular, strong economic growth regions such as Asia Pacific—where there is a shrinking pool of experienced and readily available talent—a strong and diversified sourcing strategy is critical. Vital to business success is finding and hiring the right talent, which is driven by an effective sourcing capability. With global reach and a broad profound understanding of sourcing strategies, PeopleScout will share a brief best practice overview, bearing in mind: “sourcing is a marathon not a sprint.”

12:45 - 13:45 Networking Lunch – Hosted by: – Rooms 310-311

11:45 - 12:45 Keynote: Cultivating Positive Workplaces With Joy-Care System – Rooms 300-302 • Avi Liran, Chief Joy-Care Officer, Ha-P.com

Learn how to attract, retain, and keep your best talent engaged in a fun, energizing way. Avi Liran uses proven solutions, backed by science and evidence from companies that consistently deliver results while cultivating meaningful relationships in a positive work environment.

In this highly interactive and experiential talk, you will learn Joy‐Care Leadership methods and tools you can implement immediately in both your professional and personal life:

• Positive leadership: Why and how leaders who combine delivery with caring achieve much higher engagement and peak performance.

• Meaningful work/fun balance: Why and how many of the best employers are investing in creating joyful and uplifting environments where individuals and teams flourish.

• Community Tribe@Work: How to unleash the innate desire to connect authentically while enabling camaraderie and trusting relationships at work.

• Resilience: Learn and practice powerful sticky rituals to snap out of negative emotions and bounce back, cope with change and mounting stress so that you can respond effectively to challenges and achieve results.



TIME SESSION

16:15-17:15 Keynote Speaker: The Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage – Rooms 300-302 • Ron Kaufman, Chairman, Up! Your Service

In a world where customers and staff have increasing options, companies with a powerful service reputation and an uplifting service culture are attracting and retaining the best talent, achieving market leadership, and enjoying sustainable success. In fact, building a service-focused culture today is no longer an option; it’s a competitive necessity.

This session provides senior executives with the opportunity to step back and answer the questions: Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now?

Packed with case studies and best practice examples from companies around the world, this session shows you why some organizations succeed beautifully—and others fail miserably. Participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.

Key Learning Points:

• Why an uplifting service culture earns you a sustainable advantage. • How to engineer your service culture with a proven three-part architecture and implementation roadmap. • How to align The 12 Building Blocks of Service Culture™ to get more impact from the activities you are already doing. • How to track, improve, and measure the value of your service culture. • Why a weak service culture leads to more complaints, lower margins, and higher staff turnover—and how you can avoid these problems.

17:15 - 17:30 Summit Wrap-Up & Close – Rooms 300-302 • Elliot Clark, CEO, SharedXpertise, Publisher HRO Today Global

15:00-16:15 Deep Dive: Topic Tables – Rooms 300-302 The HRO Today Forum “Topic Table” session provides an environment for delegates to share their knowledge and insights on the most relevant

topics in HR today.

As an attendee, you can discuss, debate, and share knowledge on pre-selected hot topics in the HR industry. Each table will be chaired by industry experts who will help guide and facilitate these focused gatherings of like-minded professionals and hopefully answer some of the challenges you are facing.

Featured Topic Tables include:

Talent Acquisition: How are companies tackling workforce planning strategies to ensure quality versus quantity prevails? • Suzie Custerson, Regional Head of Talent Acquisition, Manulife

Workforce of the future - What are our organization doing today to ensure future success and sustainability? • Amy Tan, Talent Development Manager, 3M

Technologies and Innovations: • Alison Baird, Alexander Mann Solutions

Love ‘Em or Lose ‘Em: Getting Good People to Stay • Lee Kang Yam, Chief Learning Curator, Flame Centre

Outsourcing: • Ravi Bhogaraju, Head of HR Asia - Archroma

14:35 - 15:00 Networking Break – Hosted by: – Rooms 310-311

14:05 - 14:35 Deep Dive: Talent Trends: Quality of Candidate to Quality of Hire: The Holy Grail of Talent Acquisition – Rooms 300-302 • Sue Campbell, Managing Director, Futurestep

• Pushp Deep Gupta, Principal, Korn/Ferry International’s Leadership and Talent Consulting business for Asia Pacific

All organizations want to improve the quality of their hires. But how do you identify the candidates with the best abilities for your specific needs objectively and accurately? How do you identify potential when finding the “perfect” candidate in the talent-short market across Asia is very challenging? Achieving this at the earliest possible stage of the recruitment phase can transform your talent acquisition from a tactical to a strategic business function—one that can help improve performance, boost retention, and drive businesses results.

In this session, Futurestep and the Korn Ferry Institute will share some recent findings and explore how a focus on quality of candidate can impact quality of hire. We will discuss the latest thinking around measuring and achieving quality of hire including:

• What are the ways in which quality of hire can be measured? How effective are they?; • How to predict candidate ability within a specific role; • How to assess the whole person; and • How to integrate accurate candidate assessment into a cost-effective, speedy recruitment process, even at high volume.



SPEAKER BIOGRAPHIES

Tom Abbott, Author & International Speaker Tom Abbott is an international sales expert and author who has worked with market leaders such as Credit Suisse, Fuji Xerox, HP, HSBC, National Geographic Explorer, SingTel and Telekom Malaysia. His optimism is contagious and he believes the future is something you can control, despite these challenging economic times. Abbott appears regularly on radio 938LIVE, BFM89.9 and contributes sales articles published in Singapore Business Review, Singapore Marketer, Business Times, Straits Times, The Star and Marketeer. His publications include The SOHO Solution and Social Selling.

Sue Campbell, Managing Director, Asia Futurestep Sue Campbell is Managing Director for Asia, encompassing Greater China, ASEAN, India, Japan and Korea. In this role, she is responsible for RPO, projects, and talent acquisition consulting, including solution design, implementation, service delivery, operations and continuous improvement, working closely with the regional management team. Commencing her career with one of the big four accounting firms in Sydney, Campbell moved into executive recruitment with a leading consultancy over 15 years ago. She then relocated to New Zealand, and the UK, where she was director of the largest operating division. Prior to joining Futurestep, she was Client Services Director at AMS, based in London, responsible for a portfolio of RPO client solutions, covering clients across a range of industry sectors including financial and professional services, technology and consumer. Since moving to Hong Kong with Futurestep in 2010, she has acted in a regional governance capacity for RPO across Asia driving growth and innovation. She has worked closely with a leading consumer retail client in the planning and development of a significant RPO to support their Greater China growth strategy, project managed a consultancy assignment for a leading financial services institution undertaking a comprehensive review and rationalization of agency partners and lead a comprehensive regional talent acquisition review for a FMCG organisation. She has extensive international experience in resourcing and talent management, including commercial and solution design, negotiation, implementation and operational delivery management. Campbell is an active Board Member of the Asia Pacific Chapter of the HRO Today Services & Technology Association. She holds a Bachelor of Business from the University of Technology, Sydney and a Graduate Certificate in Management from the Australian Graduate School of Management.

Katherine Breuss, Director of Breuss Consulting Pte Ltd, Affiliate of GradGreenhouse Katherine Breuss is the founder and director of Breuss Consulting Pte Ltd bringing over 20 years business experience within Asia, Australia, Europe and the United States working within corporates, banking institutions, as an executive coach, facilitator, consultant and entrepreneur delivering high quality products and services to CEOs, directors, vice presidents, high potential managers, associates and graduates. Emanating from her experience at Goldman Sachs in London, Breuss Consulting was founded in Singapore in 2004 with the focus to uncover in clients their commercial talent and their leader within using a blended-learning, coaching approach.

Breuss partners with GradGreenhouse, an online graduate recruitment portal, helping to connect the right candidates to the right jobs through cognitive assessments, psychometric tests, video CVs, video interviews, virtual career fairs and e-development that is solely delivered by Breuss Consulting through their online, coaching moments platform, Breuss iLEARN – focusing on well-being and leadership qualities and skills.

Breuss is originally from the United States, has lived and worked in London, and has been residing in Singapore working across Asia Pacific for the past 11 years. She is a wife, mum of four kids, fitness buff, and lover of new and exciting adventures. She continuously develops her own qualities and skills and walks the talk wherever she can.

Alison Baird, APAC Head - Client Service & China Alison has been with Alexander Mann Solutions for eight years and is based in Singapore. Her key focus is in ensuring partnership solutions are optimal and constantly evolving to meet the needs of our clients - with a specific focus on the changing landscape within the Asia Pacific region. Alison is a passionate believer that people are the foundation of success and she plays a pivotal role in ensuring Alexander Mann Solutions attracts, engages and retains the very best talent in the region. With over 20 years’ experience in the talent acquisition and management industry, Alison has been responsible for developing and driving recruitment strategy, change projects and process re-engineering across multiple disciplines and industry sectors, including banking, engineering, healthcare and life sciences, professional services and telecommunications in both EMEA and APAC.

Ravi Bhogaraju, Head of HR Asia - Archroma Ravi is the Global HR Integration at Archroma for a recent acquisition of a 200 million USD global business across Asia, Europe and Americas. In this capacity, he is leading extensive organizational redesign of the business globally to shape strategic and operational capability. Concurrently he leads the HR function across Asia across all businesses, providing functional leadership to the HR teams in country so that they can deliver outcomes across sales, corporate functions and manufacturing operations including labor unions. His role is to Partner with the Global Business President and Regional leaders across Asia, Europe and LATAM to actively shape the people agenda to grow and transform a 900 million dollar business. His expertise includes Global Process and Shared Services Ownership for Global HR operations, actively shaping a standardized global policy and process model. Ravi has strategic leadership experience in a Global HR context gathered in partnering and operational roles across human resources, operations and technology, together with a strong understanding of interplay between people, process, technology and business drivers. His cross-functional experience has delivered organization wide transformations to meet different objectives - innovation, growth or cost conservation.


SPEAKER BIOGRAPHIES

Suzie Custerson, Regional Head of Talent Acquisition, Manulife Suzie Custerson is an experienced Asia Pacific HR leader with specialist knowledge across the areas of talent management, recruitment and resourcing, and regional HR shared services operations (employee relations, learning, HR operations and payroll). Her key experience includes 11 years in the banking and financial services industry heading up various HR and talent acquisition functions largely at ANZ Banking Group & Credit Suisse.

Custerson joined Manulife 18 months ago as Regional Head of Talent Acquisition and is responsible for driving Asia’s Talent Acquisition function (teams in place across 10 countries) to deliver on Manulife’s future hiring growth. She holds a Master’s degree in Business Strategy and Innovation from Australia and a Business Degree from the UK.

Paul Daley, Senior Vice President, Cielo As Senior Vice President – Asia Pacific for Cielo, Paul Daley is responsible for the region’s operational performance and customer success. He has more than a decade of experience in RPO and talent management, partnering with global organizations to drive complex strategic resourcing, talent and people engagements across 13 countries in diverse industries including engineering, financial services, insurance, telecoms, manufacturing, healthcare, and IT. Daley holds a MBA from Henley Business School and a BSC in Managerial and Administrative Studies from Aston University in the UK.

Paul Chiswick, Senior Vice President, Asia Pacific, Pontoon Solutions Paul Chiswick brings more than 18 years business leadership experience gained within the Asian, Australian and European workforce solutions industry, having partnered clients in the design, implementation and management of complex human capital solutions. He has led recruitment process outsourcing, contingent workforce optimisation, executive search and talent consulting initiatives on behalf of leading multi-national corporations.

Elliot Clark, CEO, SharedXpertise, Publishers, HRO Today Elliot Clark is the Chairman and CEO of SharedXpertise Media, LLC which he founded in 2006. He oversees company management and the publication of HRO Today, HRO Today Global Edition and Corporate Responsibility Magazine the related global HRO Today conference series and the COMMIT!Forum, the largest corporate responsibility conference in the world. Clark writes a column for each magazine issue with commentary on newsworthy events and speaks at events internationally on related topics. He also works closely with development of research standards for the customer satisfaction research ratings for the leading human resource services providers and the Corporate Responsibility Magazine’s 100 Best Corporate Citizens Ranking.

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Ron Kaufman, Chairman, Up! Your Service Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Kaufman presents powerful insights and global best practices from working with clients on every continent for more than 20 years. His energetic keynote speeches and workshops have inspired millions. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage. His experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today. Kaufman was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization. He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers. He resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Matt Kaiser, Employer Branding and Digital Recruitment, Ericsson Matt Kaiser is a member of the global talent acquisition team at Ericsson, the world’s leading provider of communications technology and services, operating in 180 countries and employing more than 100,000 people. He began his career with Ericsson in Australia in 2012, where he helped reshape the talent acquisition process for Ericsson Australia and New Zealand. In 2013, Kaiser moved into a global role with Ericsson and is now based in Singapore. He is currently driving innovation in the employer branding, sourcing, and recruitment strategy for Ericsson globally. Prior to working at Ericsson, Kaiser was a strategy consultant with a U.S. recruitment communications firm for 15 years, helping leading organizations implement innovative employer branding and digital strategies to attract top talent. He is a graduate of The Florida State University and an author and featured industry speaker on best practices in talent management at international HR events.

Pushp Deep Gupta, Senior Client Partner, Futurestep Pushp Deep Gupta is a Senior Client Partner and Practice Leader for Executive Education in Asia and Leadership Development in ASEAN. He has over a decade’s experience in talent and leadership consulting, where he leads major leadership development interventions in client organizations right around the region. He helps his clients articulate robust high potential talent and leadership strategies, and co-designs with them longitudinal interventions to help them achieve the desired outcomes. His works with clients include leadership acceleration, high potential talent strategy, integrated talent management, top team assessment, and total rewards strategy. Gupta brings to his clients a focus on long-term thinking, creative program design, and stakeholder alignment. He strives to have a significant ‘multiplier effect’ on leaders that he coaches and develops. Gupta has assessed, coached, and delivered classroom-based leadership sessions for nearly 1,000 leaders across Asia over the past 4 years. In 2012, he partnered with his client Estée Lauder Companies to win the Gold Trailblazer award presented by the CLO Magazine in Colorado. He led the design and delivery of the immersive nine-month ”Transformation Leadership Program,” which was a cornerstone of this award-winning effort. Gupta has been teaching at the National University of Singapore and has authored a number of articles and white papers. He has an MBA from the Indian Institute of Management Kolkata and has worked in India, Malaysia and Singapore. Gupta is also Head of the Executive Leadership Center in Singapore, which is being set-up to offer signature executive education programs and the highly acclaimed Executive to Leadership (ELI) coaching solutions.


SPEAKER BIOGRAPHIES

Scott Sullivan, Managing Director, Asia, Graebel Relocation Scott Sullivan is a global relocation industry veteran. Today, he is the managing director at the Graebel Relocation business center in Singapore. As managing director, Sullivan leads the APAC operations and administration of all relocation and mobility services for the company’s globally active clientele throughout the APAC region.

Wendy Tan, Founding Partner, Flame Centre A consultant, writer and speaker, Wendy Tan integrates wholeness at work so we act with wisdom to create greater good. Tan has partnered clients in Asia to leverage their human capital as a competitive advantage by engaging and retaining staff sustainably. She has also helped clients develop their internal consulting capability, in particular, to transform from transactional to strategic business partner role. Being Chinese with a Western education, Tan integrates both Western thought and Eastern philosophy so we act in alignment to our context. A professional speaker, she has conducted keynotes and has presented in regional conferences in Asia. She connects with her audience through her authentic, heartful and thought-provoking disposition.

Tan is the Founding Partner of Flame Centre, an organization development consulting and training practice based in Asia. She is also an accredited trainer in Dr. Beverly Kaye’s career development and talent engagement solutions and Peter Block’s Flawless Consulting workshops. She graduated Masters of Science in Organization Development in Pepperdine University and is currently a professional member of Asia Professional Speakers Singapore. Her articles have also been frequently published in industry magazines, such as OD Practitioner, ATD’s T+D and AI Practitioner.

Amy Tan, Talent Development Manager, 3M As the current Talent Development Manager of 3M Singapore, Amy Tan is responsible for strategizing and executing talent development plans in support of business objectives, providing thought leadership and proactive solutions. She has strong focus in the areas of organizational development, believing that HR strategy needs to be integrated with business strategy through organization design, employee and leadership development, change management and helping business leaders build organizational capabilities, behaviors, structures and processes.

She joined 3M in May 2006 and was in the Technical Services Manager role before moving into the HR Business Partner and later Talent Development function. Prior to joining 3M, Amy worked with several other MNCs which include Western Digital, Agilent Technologies and Philips Electronics.

Amy holds an Honors Degree in Materials Engineering from University Science of Malaysia and earned her Master of Science in Industrial Organizational Psychology & Management from Baruch College, The City University of New York.

Zachary Misko, Global Vice President & Executive Director, HRO Today Services & Technology Association Zachary Misko is global vice president & executive director at SharedXpertise Media, LLC. He works with companies throughout the world to educate, best practice share, and improve processes that drive human resources and workforce solutions.

Avi Liran, Chief Joy-Care Officer, Ha-P.com Avi Liran is an engaging, inspirational, and entertaining global speaker. He is a thought leader and expert in positive leadership, resilience, and motivational change. He helps his clients to rejuvenate the workplace, refresh values and upgrade cultures with positive energy, playfulness for creativity, and caring relationships that translate into higher engagement, talent retention, and peak performance. With a mission to make more humane work places where individuals flourish and teams thrive, Liran co-founded the “Joy‐Care leadership system” in 2006. The system combines accelerated learning with scientific, evidence-based research and successful global business case studies to achieve consistently extraordinary results. Liran leverages his vast international experience as a former diplomat (Economic, Trade and Tourism Attaché for South East Asia), venture capitalist, VP Marketing, entrepreneur and change leader to provide simple, actionable and practical tools and rituals that are easily applied in the corporate world and at home. He has been a consultant, coach and trainer for top organizations like Marriott, Turkish Airlines, Marina Bay Sands, Lenovo, Keppel, Far East Organization, Coca Cola, Lilly, Shaya’s Starbucks, Victoria’s Secrets and Body Shop, SingTel, Hong Kong Jockey Club, Dairy Farm Guardian Singapore and Rustan Philippines, Spring Singapore, Delta Force of Singapore Police and many others.


SPEAKER BIOGRAPHIES

Danny Zhang, Operations Director, PeopleScout Danny Zhang, Operations Director of the Asia Pacific region at PeopleScout, has eight years of experience in recruitment process outsourcing (RPO). Since joining PeopleScout in early 2013, Zhang has established a partnership with a leading global CRO in the Asia Pacific region as a full spectrum RPO solution partner with responsibilities in overall team management and account management as well as the promotion of operational excellence. He leads the development of innovative, sustainable and business-aligned recruitment strategies as well as oversees the implementation of initiatives and programs to meet talent needs of clients across the Asia Pacific Region. At PeopleScout, Zhang drives the creation and implementation of recruitment marketing programs and cutting-edge recruitment technology in alignment with global recruitment and talent services team. He excels in regional client and account management and has designed for all of the global business units within the Asia Pacific market through strategic hiring and initiatives. Zhang has led markets in the United Kingdom, the United States and in a variety of countries in the Asia Pacific region. This broad scope of his work has allowed him to accumulate broad industry experience in staffing and recruitment.

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Lee Kang Yam, Chief Learning Curator, Flame Centre Kang Yam (or KY for short) is the Chief Learning Curator for The Flame Centre. His professional career revolves around building capabilities and capacities of individuals to fulfill personal and organisational goals. As the Chief Learning Curator, he has a voracious appetite for new knowledge and learning and his talent is in making connections with what he has learnt and devising ways in which other learners can apply the knowledge and skills in their daily work and life.

Trained in economics, KY learned how to expertly analyse, isolate issues and make critical decisions – a very scientific way of looking at the world. While he has realised that an extreme focus on rational and scientific management thinking brings success in the short run, it also leads to overly rigid thinking, safety in groups and diminishing individual commitment and ownership in the long run. The over reliance on systems, processes and controls to manage people ironically seems to sow the seeds of mediocrity in many organisations. It is for this reason that Kang Yam believes humanity is the last hope for business. He sees potential in others, each individual is a work in progress, alive with possibilities. For this very reason, he is drawn towards people; interacting with others and helping them experience success.

KY is a master trainer for Career Systems International’s Career Power® and Love ‘Em or Lose ‘Em® solutions. He is a certified trainer in Peter Block’s Flawless Consulting™ workshops. He has also designed many challenging and impactful training and development experiences for organizations. His performance management workshops have been accepted by Civil Service College as a mainstay for both individual contributors and managers. He has also designed leadership and cross-cultural collaboration workshops for clients such as Prudential (Singapore), Emerson Process Management, Michelin, Aviva and Singapore Police Force Training Command and Ministry of Home Affairs.

As a consultant and trainer, he has travelled around Asia Pacific and conducted numerous workshops for companies such as, UTAG (China), Henkel (China), Syngenta (China and India), Microsoft (China), First Data Corporation (Singapore, China, South Korea), Schneider Electric (China), Merck (Singapore), 3M (Singapore), Rio Tinto (Australia), BP Castrol (China), Whirlpool (China), Exxon Mobil (Australia and China), Aviva (Singapore), Ariba Inc (India), Honeywell (India), Corning International and Corning Computer Display Technologies (Taiwan), Hewlett Packard (China, Singapore, Japan, Taiwan, Hong Kong and Australia) and Merrill Lynch (Hong Kong).

KY holds a Master of Business Administration (Strategy) from Nanyang Technological University and a 2nd Upper Honours in Economics from National University of Singapore. He also has an Advanced Designing Learning Certificate by Association of Training and Development (ASTD) and is qualified to administer/interpret DISC Profiles. He is currently a Doctor in Education student with National Institute of Education in Singapore. He speaks English and conversational Mandarin.


COMPANY PROFILE

COUNTRIES/ GEOGRAPHICAL COVERAGE

COMPANY OVERVIEW

CORE HR SERVICES

CALL TO ACTION

Global

Alexander Mann Solutions is the world’s leading provider of talent acquisition and management services. We integrate our outsourcing capability and consulting expertise to enable organisations to attract, engage and retain top talent.

Singapore: Ocean Financial Centre, Level 37 #21/22, 10 Collyer Quay, Singapore. 049315+65 6808 6129

Contact Name: Caleb Baker Managing Director, APAC & Emerging Markets

Email address: [email protected]

Hong Kong: 16th Floor, The Nexxus Building, 41 Connaught Road, Central, Hong Kong +852 8101 0898

China: 1388 North Shaanxi Road, Regus Silver Center unit 301 +86 21 6149 8505

Australia: Suite 748, Level 7, South Tower, 1 Queens Road, Melbourne, Victoria 3004, Australia +61 3 9863 9143

• Integrated Recruitment Process Outsourcing (RPO)

• Recruitment Process Outsourcing (RPO)

• Contingent Workforce Solutions (CWS)

• Resourcing Augmentation

• SourceCloud™

• Employer Brand Management Services

• Emerging Talent

• Executive Talent

• Outplacement and Redeployment

• Operations and Technology Consulting

• Assessment Consulting

• Diversity Consulting

• Strategic Workforce Planning

• Workforce Analytics

• Supply Chain Consulting

• Brand and Creative Consulting

Every day, Alexander Mann Solutions and clients from a wide range of industries work together to create and execute people strategies that add value to the bottom line in over 80 countries around the world. For more information, visit www.alexandermannsolutions.com or email Caleb Baker: [email protected]

30/F Singapore Land Tower, 50 Raffles Place, Singapore 048623 +65 6494 8901 www.avature.net

Contact Name: Riges YounanVP Sales, APAC



COMPANY OVERVIEW

CORE HR SERVICES

CALL TO ACTION

North America, Latin America, EMEA, Asia Pacific

Avature is a highly flexible enterprise SaaS platform for Global Talent Acquisition and Talent Management and the leading global provider of CRM for recruiting. Founded by Dimitri Boylan, co-founder and former CEO of HotJobs.com, Avature brings commercial internet technology and innovation to recruiting, internal mobility, and performance challenges. Used in 64 countries and 14 languages, Avature has over 380 customers and delivers its private cloud services from data centers in the US, Europe, and Asia. Avature has offices in Buenos Aires, Dubling, London, Madrid, Melbourne, New York, Shenzhen, and Singapore. Learn more at www.avature.net.

Avature CRM

Avature ATS

Avature DNA™

Shared Services Sourcing

Recruitment Marketing

Campus Recruiting & Events

Employee Referral Programs

Staffing Agency Management

Social Onboarding

Employee Mobility

Performance Management

Branded Employee Communication

Career Site Optimization

For more information please contact Riges Younan at [email protected]


COMPANY PROFILE

3 Temasek AvenueCentennial Tower, #09-01Singapore 039190Telephone: +65 6227 3022 www.futurestep.com

Contact Name Kumar Bhaya

Email [email protected]


PROFILE

CORE HR SERVICES

CALL TO ACTION

North America, Latin America, EMEA, Asia, Australia/New Zealand

Futurestep is the global industry leader in high-impact talent acquisition solutions. Our clients turn to us for proven expertise, a global process and infrastructure, proprietary competency models, innovative sourcing strategies, and a unique approach to measure and optimize business impact. Futurestep operates in nine countries across the Asia Pacific region.

As a Korn Ferry company, our solutions apply a truly world-class capability to deliver talent with impact.

Recruitment Process Outsourcing: Our scalable and flexible RPO services help attract better people, while reducing cost and time to hire.

Project Recruitment: Using our proven, outsourced approach, we deliver the right talent in the right numbers within a specific timeframe.

Professional Search: Leveraging industry expertise, we complete individual key appointments and team hires at the experienced professional level.

Talent Acquisition Consulting: Our global team provides insight and experience in the areas of Talent Acquisition Advisory and Employer Branding.

If you are looking to drive great business outcomes through talent and need to transform or increase the effectiveness of your talent acquisition function, contact us for a discussion on how we can help you.

Silvercord Tower 2, Suite 911-91230 Canton RoadTsim Sha TsuiKowloon, Hong Kong SAR +852 37537589 www.cielotalent.com/geographies/asia-pacific

Contact Name: Paul Daley, Senior Vice President M: +44 (0) 7825 037 994



PROFILE

COMPANY OVERVIEW

CORE HR SERVICES

CALL TO ACTION

Cielo serves more than 100 clients across 68 countries in 26 languages, with capabilities spanning the following regions: Asia Pacific, Europe, Latin American, Middle East & Africa and North America.

Cielo is the world’s leading pure-play provider of global Recruitment Process Outsourcing (RPO) solutions. Cielo leverages its global reach, local talent acquisition expertise and customized solutions to help clients achieve a sustained advantage and outstanding business outcomes through their talent practices. Under its WE BECOME YOU™ philosophy, Cielo’s dedicated recruitment teams primarily serve clients in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes 1,200 employees, serving 100 clients across 68 countries in 26 languages. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its #1 ranking on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo is the world’s leading pure-play provider of global Recruitment Process Outsourcing (RPO) solutions. Cielo leverages its global reach, local talent acquisition expertise and customized solutions to help clients achieve a sustained advantage and outstanding business outcomes through their talent practices.

Cielo knows talent is rising – and with it, an organization’s opportunity to rise above. For more information, visit www.cielotalent.com/geographies/asia-pacific

At Cielo, Recruitment Process Outsourcing (RPO) means: partnering with an expert to design and execute a customized process in order to deliver exceptional business results. Our dedicated recruitment teams are made up of proactive and passionate talent experts –committed to finding the talent you need. Embedded within your internal team and backed by the industry’s most advanced, integrated technology platforms, WE BECOME YOU™. We work as one coordinated unit to instill necessary change and strengthen your strategic advantage. To address the talent acquisition challenges of our diverse clients, we create custom solutions to meet specific business objectives through three approaches to RPO, including enterprise, co-sourcing and project. We also provide Employer Brand and Search Solutions services.


COMPANY PROFILE

APAC Headquarters: Singapore4 Shenton WaySGX Centre2, #29-01Singapore 068807 +65.6302.5111 www.graebel.com

Contact Name Michael Johnson

Email [email protected]


PROFILE

COMPANY OVERVIEW

CORE HR SERVICES

CALL TO ACTION

6 Continents, 165 Countries

Graebel Relocation, a privately-held global organization, administers full-service relocation and mobility services for the Global 100, Fortune 1000 and emerging organizations worldwide.

Keeping your company and people mobile and productive calls for an agile world-class global partner with a proven supply chain network ready to serve on six continents. This partner is Graebel Relocation. From collaborative policy consultations to flawless implementation and ongoing management of services, our Graebel APAC headquarters’ team is poised to exceed expectations every day and everywhere.

Worldwide Employee Relocation, Removals AdministrationDestination services: Immigration, visa and passport assistance, school search, cultural and language training, tenancy management, ongoing assignment help, repatriation assistance. Real estate: property management, interim housing, rental assistance, home marketing, purchase, direct reimbursementFinancial management: Expense management, payroll and tax counselling, reporting, multiple currency expense payments and more.Value-added services: Policy and program consultation and development, executive onsite removals management, individual and group removals services and more.

To learn more, or to schedule an appointment at your convenience kindly contact Graebel Relocation

PeopleScout Headquarters860 W. Evergreen AvenueChicago, Illinois 60642USATelephone: (312) 915-0505 www.peoplescout.com

Contact Name Zijun (Danny) Zhang


PROFILE

CORE HR SERVICES

CALL TO ACTION

PeopleScout is headquartered in Chicago with employees in North America, EMEA and APAC on-site, remote and in-region.

PeopleScout, a TrueBlue company, is one of the world’s largest global recruitment process outsourcing (RPO) provider, offering services aimed at helping companies improve quality of hire for their exempt and non-exempt hiring needs. PeopleScout’s suite of services includes RPO, employment branding, on-boarding, career counseling, and employee retention. Facilitating over 250,000 annual hires worldwide, PeopleScout serves businesses of all industries.

PeopleScout is the world’s leading RPO provider, delivering more placements (250,000+) per year than any other provider in the industry. Headquartered in Chicago, Illinois, with employees in The Americas, Europe and Asia Pacific, PeopleScout serves leading clients in a variety of industries including airline, financial services, telecommunications and retail.

Recruiter On-Demand, Project RPO, Partial Cycle RPO

PeopleScout knows the members of your team can make or break your business performance, contact PeopleScout today to start building a better future for your team.


COMPANY PROFILE


COMPANY OVERVIEW

CORE HR SERVICES

CALL TO ACTION

Asia Pacific

PeopleStrong is a leading platform-based Multi-process HR Outsourcing, Recruitment Process Outsourcing and Technology company in India. Managing 40000+ hires across 200 different locations, managing HR for over 300000 employees across regions & time zones, PeopleStrong is one of the first mpHRO companies to be successfully assessed on SSAE 16 in India.

A cloud based HR Technology company PeopleStrong,facilitates the customers to have efficient business, increased productivity, and ‘happier employees’ through its robust Technology product PeopleStrong Alt

PeopleStrong HR Services Ltd +91-124-4782406www.peoplestrong.com

Contact Name: Kamakshi Pant


Through a unique combination of domain expertise, operational excellence, and innovative technology we deliver exceptional Platform based HR solutions to our customers across Industry sectors. We provide:

• End to end HR Technology Solutions

• Recruitment Process Outsourcing

• HR Shared Services

• Payroll & Compliance Management

• Process Consulting

To know more visit www.peoplestrong.com ,email at [email protected] or call at +91 -9560998686


COMPANY OVERVIEW

CALL TO ACTION

Global

Pontoon is a global HR outsourcing company specializing in improving an organization’s workforce; including contingent, permanent and statement of work. We manage the contingent supply chain on behalf of our Clients and recruit and onboard permanent hires. The tactics employed by Pontoon result in significant cost savings and revenue improvement, increased worker quality, unparalleled visibility and greater compliance. A division of Adecco with operations in nearly 100 countries and more than 1,000 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 100 industry-leading companies.

80 Robinson Road #15-01Singapore, 068898 www.pontoonsolutions.com

Contact Name: Paul Chiswick


Follow us on Twitter @pontoonsolution


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Amsterdam • 10 - 12 NOVEMBER 2015EUROPE

HR LEADERSHIP AND GREAT CULTURE IS THE ULTIMATE COMPETITIVE ADVANTAGE!

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EVENT GUIDE - HRO Today Forum · 11/12/2015 · 13:45 - 13:55 Lightning Round: Diversity and...

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