DigitalEventExperience

Operationalize AI throughout your business with intelligent workflows

—Madhu KocharVice President, Offering Management, IBM Data and AI

Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation

The innovation agenda for next generation c-suite

2

C-suite executives are increasingly expected to have advanced-tech knowledge and design thinking skills to innovate at speed . . .

Predict and shape future outcomes

Infuse intelligence into workflows

Empower peopleto higher value work

Humanize customer experiences

Reimaginenew business

models

“

Source: Gartner “Top Emerging Skills for C-Suite” Study (2019)

3

Data Governance

Business Adaptability

Strategic Management

Data Science

Artificial Intelligence

Design Thinking 174%

160%

140%

138%

104%

Demand for C-suite Skills

Source: Based on Gartner “Top Emerging Skills for C-Suite” Study (2019), IDC WW AI Report (2019), MIT Slone (2019), Forrester (2019)

129%

view AI as a strategic priority

plan major redesigns of processes with AI

AI has emerged as the catalyst for innovation

AI is now a top skill

for next generation

c-suite

Pioneers are infusing AI throughout the business

4

More Likely

More Likely

More Likely

to be planning large investments in AI

to extensively use data to create new business models

to use AI to re-build new innovative workflows

Infuse AIEnabling intelligent

workflows

Source: IBM Institute of Business Value Study of 13,000 global c-suite (9% are “Pioneers”) - Nov 2019

Leaders are turning AI aspirations into outcomesGroup Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation

37%

41%

Moderate

Significant

1%No value

Value from Deployed AI

§ shorter customer call durations

§ greater employee productivity

§ less false financial crimes alerts

§ reduction in administrative workload

§ faster response time to IT incidents

BusinessOperations

Risk &Compliance

CustomerService

Financial Operations

ITOperations

The AI Ladder Intelligent Workflows• Predictive• Automated• Agile• Trusted

AI is transforming how businesses operate

6

BusinessOperations

COO

Risk &Compliance

CRO

CustomerService

CCO

Financial Operations

CFO

ITOperations

CIO

Trust in AI systems and recommendations

Data complexity and fluidity

Data privacy and regulatory compliance

7

Intelligent workflows are complex to self-build compounded by AI talent scarcity and cost

However, AI is not magic

Capturing knowledge in ML and DL models

Answer extraction with Natural language understanding

Complex document and expertise learning

IBM speeds time to value with Watson pre-built AI apps

8

40% of inquiries are now AI automated, improving net promoter score 20%

95% faster reactions to supply chain disruptions reducing risk and costs

15,000 users of AI automated risk and compliance processes for over 50,000 interlinked risk controls

Using AI financial forecasting and planning to optimize a re-occurring revenue model for 10M DNA customers

Reduced time to respond to network incidents from 30 minutes to under 5 minutes.

BusinessOperations

Risk &Compliance

CustomerService

Financial Operations

ITOperations

Watson appsUsed globally by hundreds of millions of people

9

Pre-built, pre-trained andbusiness domain optimized

Enterprise-grade humanized interaction (NLP)

Captures and enhances human expertise and decision making

Intelligently automates workflows, interactions and documentation Cloud Pak for Data

IBM Cloud

Cloud Pak for Automation

WatsonAssistant

FinancialCrime Insights

PlanningAnalytics

Maximo& Sterling Watson

AIOps

Watson Discoveryfor document Search

Cognos Analyticsfor business intelligence

Open Pagesfor ReqTech

HyperconvergedPrivate Cloud System

10

WatsonAssistant

FinancialCrime Insights

PlanningAnalytics

Maximo& Sterling Watson

AIOps

Deploy on an open and extensible data and AI platform

Ingest and govern all your data, regardless where it lives

Deliver AI explainability and model optimization

Integrate with existing assets and easily deploy custom models

Scale and port across the cloud(s) of your choice

Watson Anywhere

Cloud-native container platform and operational services, on any cloud

Cloud Pak for DataA one of a kind, pre-integrated set of data and AI services

delivered within an open and extensive cloud native platform

Hyperconverged

Organize Data Analyze DataCollect Data Infuse AI

Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation

11

IBM leadership in AI apps

in U.S. patents for 26th consecutive year with over 1,600 new AI patents

InnovationAI Research

Proven

AI Leader

AI Users

Trusted

In IDC market share, leadership in the key 6 Forrester AI Waves and winner of Gartner Customer Choice Award.

in international usage with hundreds of millions of users across 80 countries

Data-driven cultures fuel digital transformationAI unleashes predictive, intelligent workflows

Pre-built applications speed time-to-value

Hybrid cloud is the platform for intelligent workflows

Key takeaways

Thank you

Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation

Madhu KocharVice President, Offering Management, IBM Data and AI—

Watson Assistant and expert services are available to agencies & companies affected by COVID-19 at no charge for 90 days.

Get started ⇾

13

Notices and disclaimers

14Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation

© 2020 International Business Machines Corporation. No part of this document may be reproduced or transmitted in any form without written permission from IBM.

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Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. This document is distributed “as is” without any warranty, either express or implied. In no event, shall IBM be liable for any damage arising from the use of this information, including but not limited to, loss of data, business interruption, loss of profit or loss of opportunity. IBM products and services are warranted per the terms and conditions of the agreements under which they are provided. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions.

IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.”

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.

Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.

Notices and disclaimerscontinued

15Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation

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Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products about this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM expressly disclaims all warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a purpose.

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