EVALUATION OF UNIVERSITI MALAYSIA PAHANG ONLINE …
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EVALUATION OF UNIVERSITI MALAYSIA PAHANG ONLINE
RESOURCES ACCESS WITH MOBILE TECHNOLOGY TOWARDS
STRATEGIC KNOWLEDGE MANAGEMENT
Aziman bin Abdullah
Faculty of Computer Systems & Software Engineering
Universiti Malaysia Pahang,
Lebuh Raya Tun Razak, 26300 Kuantan, Pahang, Malaysia
Rahmah binti Mokhtar, Dr.
Faculty of Computer Systems & Software Engineering
Universiti Malaysia Pahang,
Lebuh Raya Tun Razak, 26300 Kuantan, Pahang, Malaysia
Amelia binti Hasan
Library Department
Universiti Malaysia Pahang,
Lebuh Raya Tun Razak, 26300 Kuantan, Pahang, Malaysia
Abstract
In knowledge-based economy, the role of institute of the higher education is very important in
shaping the future landscape of a country not only to supply the human capital but also to
prepare the people to venture into a changing world economy. Therefore, the function of the
related department such as the library in which responsible to manage the knowledge of the
institution also becomes more challenging than before. Mobile technology, smart phone in
particular, is very useful device not only to access information but it also able to create a new
information. This information can be regard as a new knowledge as well. The purpose of our
study is to evaluate the Universiti Malaysia Pahang library readiness for implementation of
mobile technology such as smart phone and tablet towards strategic knowledge management.
We analyzed the data based on the online tracking services provided by Google Analytics
services that has been embedded in the two websites that offering the users to access the
online materials. The scope of observed data is for four years only, 2011 until 2014. We
found that there are more than 248 different devices been used to access the online resources
representing 2.13% of overall sessions or typical access through desktop web browsers. The
time series analysis using central moving average on segmented quarterly for four years data
shows there is a linear incremental pattern of user access by mobile technology. We predict
based on the four years data using linear regression analysis. The result shows 35% of
incremental is expected for the next year 2015. To conclude, it is very crucial for the library
management to consider of taking advantage of the mobile technology particularly smart
phone users towards strategic knowledge management.
Keywords : Smart phone, strategic knowledge management, user analytics
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INTRODUCTION
In 21st centuries, the economy landscape has change towards knowledge-based economy.
Responding to the global and local context of society needs, the Malaysia government has
implemented two major transformation programmes namely as Government Transformation
Programme (GTP) and Economy Transformation Programme (ETP). Both programmes
highlighted the important and critical necessity of Information and Communication
Technology (ICT) to be effectively been used towards the success of the government policies.
A blueprint of ICT Public Sector Strategic Planning 2011-2015 (MAMPU, 2011), which
developed and published by Malaysian Administrative Modernizations and Management
Planning Unit (MAMPU) shown that Malaysia's government is committed in using ICT
especially in developing the country. This scenario seems directly demands a new strategic
changes of the Institute of Higher Education as the main provider of human capital or talent
for both public and private sectors in a country. Respond to the job market, where innovation
become a strategic valuable tool or asset for sustainable development, the way on how we
manage our knowledge become more critical. It also require more effective assisted
technology. In fact, quality of university campus facilities are directly affected the academic
programme accreditation based on the Malaysia Qualification Framework (Keating, 2011).
Therefore, public university in particular the library, which is positively correlated with
student success (Miller, 2013), should respond to this new demand. This paper will assess the
utilization of library online services and evaluate the potential of using mobile technology
particularly smart phone and tablet towards strategic knowledge management.
MOBILE TECHNOLOGY
Mobile technology is a fast growing technology that significantly changes most people
manage their work and life (Boretos, 2007). With the Internet convergence, these powerful
technologies become irrefutable for the Malaysia government towards developed country in
the year 2020. Mobile technology could provide opportunity for offering new library services
which would be critical for reshaping scholarship, study, research as well as librarianship
(Hahn, 2008). For example, using smart phone camera to scan the books barcode (Chen, Tsai,
Girod, Hsu, & Kim, 2010) and to access reader's comment about the book during physical
browsing in the library. This approach could possibly increase the interest of the users to
enter the library. As for the librarian, the use of visualization on mobile technology could
offer a more convenience task for managing book collection and retrieval to the shelves
(Jervis & Masoodian, 2013).
STRATEGIC KNOWLEDGE MANAGEMENT
There are many challenges in making knowledge management a success. Implementation of
technology can be a success factor or a potential failure factor (Frost, 2014). Mobile
technology, specifically smart phone as claimed by Carayannis, Clark, & Valvi, 2013 can be
used for strategic knowledge management. If the smart phone can somehow change how
its’user behaves (Kim, Briley, & Ocepek, 2015), that means it can be used as a potential
catalyst for institutional or organizational change. Figure 1 illustrates our concept on how
mobile technology, particularly smart phone can be used towards strategic knowledge
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management.
up with student or staff personal information from
details, various model
users or real respond to the
smart phone
renewing or even viewing personal historical borrowed books, time and location can be
traced with
the respective officer
including managing the user
contribute to add ne
phone. Responding to a
reflect the effectiveness of the services.
role of the library users now can be more active in producing knowledge instead of accessing
the knowledge solely
customer to rate on demand or on site the quality of service provided the library.
Although the term knowledge management itself is broad, our emphasize in this paper is on
the access to the knowledge
analyzed to be use as a basis for designing a strategic plan for knowledge management
METHODOLOGY
Our primary data
access the
for the website is
service
track user or visitor behaviour
that installed with the GA tracking code.
party service provider to collect data
This web analytics
access.
management. User profile could capture details
up with student or staff personal information from
ails, various model
or real respond to the
smart phone either to enter the library
renewing or even viewing personal historical borrowed books, time and location can be
traced with smart phone
the respective officer
including managing the user
contribute to add ne
. Responding to a
reflect the effectiveness of the services.
role of the library users now can be more active in producing knowledge instead of accessing
knowledge solely
customer to rate on demand or on site the quality of service provided the library.
Figure 1 : Concept of
Although the term knowledge management itself is broad, our emphasize in this paper is on
access to the knowledge
analyzed to be use as a basis for designing a strategic plan for knowledge management
METHODOLOGY
primary data are
access the various
for the website is
(Yang & Perrin, 2014)
track user or visitor behaviour
that installed with the GA tracking code.
party service provider to collect data
web analytics
access. Figure 2 shows the screen capture of the Google Analytics dashboard.
User profile could capture details
up with student or staff personal information from
ails, various models or pattern
or real respond to the
either to enter the library
renewing or even viewing personal historical borrowed books, time and location can be
smart phone access.
the respective officer. It also can be a
including managing the user.
contribute to add new knowledge in the institution
. Responding to a user
reflect the effectiveness of the services.
role of the library users now can be more active in producing knowledge instead of accessing
knowledge solely (Pan et al., 2015)
customer to rate on demand or on site the quality of service provided the library.
Figure 1 : Concept of
Although the term knowledge management itself is broad, our emphasize in this paper is on
access to the knowledge
analyzed to be use as a basis for designing a strategic plan for knowledge management
METHODOLOGY
are from quantitative analysis of
various publication
for the website is http://ezproxy.ump.edu.my
(Yang & Perrin, 2014)
track user or visitor behaviour
that installed with the GA tracking code.
party service provider to collect data
web analytics service could
Figure 2 shows the screen capture of the Google Analytics dashboard.
User profile could capture details
up with student or staff personal information from
or pattern can be develop
or real respond to the library services.
either to enter the library, circulation services such as
renewing or even viewing personal historical borrowed books, time and location can be
access. This detail
. It also can be a better strategi
. User feedback can be seen as a new
w knowledge in the institution
user survey, for example
reflect the effectiveness of the services. With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
(Pan et al., 2015)
customer to rate on demand or on site the quality of service provided the library.
Figure 1 : Concept of Smart phone
Although the term knowledge management itself is broad, our emphasize in this paper is on
access to the knowledge resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management
from quantitative analysis of
publications such as online
http://ezproxy.ump.edu.my
(Yang & Perrin, 2014). Google Analytics
track user or visitor behaviour (Barba, Cassidy, De Leon, & Williams, 2013)
that installed with the GA tracking code.
party service provider to collect data from client
service could provide a real time monitoring capability to monitor user
Figure 2 shows the screen capture of the Google Analytics dashboard.
User profile could capture details information about the user who
up with student or staff personal information from the
can be developed
library services. Any
, circulation services such as
renewing or even viewing personal historical borrowed books, time and location can be
This detail can be
better strategi
ser feedback can be seen as a new
w knowledge in the institution, by providing
for example,
With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
(Pan et al., 2015). User feedback also can be used for
customer to rate on demand or on site the quality of service provided the library.
Smart phone
Although the term knowledge management itself is broad, our emphasize in this paper is on
resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management
from quantitative analysis of
online database
http://ezproxy.ump.edu.my and has been installed with
Google Analytics (GA)
(Barba, Cassidy, De Leon, & Williams, 2013)
that installed with the GA tracking code. This code enable
from clients or
provide a real time monitoring capability to monitor user
Figure 2 shows the screen capture of the Google Analytics dashboard.
information about the user who
the central enterprise database. With these
ed to understand the relationship
Any library services that accessible through
, circulation services such as
renewing or even viewing personal historical borrowed books, time and location can be
can be further analyzed to provide
better strategize for the library
ser feedback can be seen as a new
by providing
on quality of service could contribute to
With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
User feedback also can be used for
customer to rate on demand or on site the quality of service provided the library.
modules for library user
Although the term knowledge management itself is broad, our emphasize in this paper is on
resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management
from quantitative analysis of online access
databases and online
has been installed with
(GA) is an analytic technology that used to
(Barba, Cassidy, De Leon, & Williams, 2013)
This code enables the Google
or devices to its central server for analysis
provide a real time monitoring capability to monitor user
Figure 2 shows the screen capture of the Google Analytics dashboard.
information about the user who
l enterprise database. With these
to understand the relationship
services that accessible through
, circulation services such as books borrowing and
renewing or even viewing personal historical borrowed books, time and location can be
analyzed to provide
for the library knowledge
ser feedback can be seen as a new approach
by providing instant access through
on quality of service could contribute to
With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
User feedback also can be used for
customer to rate on demand or on site the quality of service provided the library.
modules for library user
Although the term knowledge management itself is broad, our emphasize in this paper is on
resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management
online access on UMP library
online journals
has been installed with
analytic technology that used to
(Barba, Cassidy, De Leon, & Williams, 2013)
the Google company
to its central server for analysis
provide a real time monitoring capability to monitor user
Figure 2 shows the screen capture of the Google Analytics dashboard.
information about the user who can be linked
l enterprise database. With these
to understand the relationships with
services that accessible through
books borrowing and
renewing or even viewing personal historical borrowed books, time and location can be
analyzed to provide an insight to
knowledge manage
approach on how users can
access through
on quality of service could contribute to
With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
User feedback also can be used for the user or
customer to rate on demand or on site the quality of service provided the library.
modules for library user
Although the term knowledge management itself is broad, our emphasize in this paper is on
resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management
UMP library website
journals. The web address
has been installed with Google Analytics
analytic technology that used to
(Barba, Cassidy, De Leon, & Williams, 2013) on the website
company as a third
to its central server for analysis
provide a real time monitoring capability to monitor user
Figure 2 shows the screen capture of the Google Analytics dashboard. In this study
can be linked
l enterprise database. With these
s with the
services that accessible through
books borrowing and
renewing or even viewing personal historical borrowed books, time and location can be
insight to
management
how users can
access through smart
on quality of service could contribute to
With the spreading adoption of social networking, the
role of the library users now can be more active in producing knowledge instead of accessing
the user or
Although the term knowledge management itself is broad, our emphasize in this paper is on
resource and how those access information can be further
analyzed to be use as a basis for designing a strategic plan for knowledge management.
website to
The web address
Google Analytics
analytic technology that used to
on the website
as a third
to its central server for analysis.
provide a real time monitoring capability to monitor user
In this study,
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we have limited our analysis for
device access
RESULT & DISCUSSION
We access the
compromise 1811 daily records.
each year.
mobile devices.
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
tracked by the GA service in Table 2.
we have limited our analysis for
device access exclu
RESULT & DISCUSSION
We access the GA
compromise 1811 daily records.
each year. Table 1 shows the seasonality data represent the number of sessions accessed with
mobile devices.
Table 1
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
tracked by the GA service in Table 2.
we have limited our analysis for
excluding the access from
Figure 2 :
RESULT & DISCUSSION
GA service by using administrator account and export the dataset
compromise 1811 daily records.
Table 1 shows the seasonality data represent the number of sessions accessed with
Table 1 : Total Sessions
Year Sessions by Year Quarter
Q1
2011
2012 119
2013 383
2014 586
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
tracked by the GA service in Table 2.
we have limited our analysis for FFur
ding the access from typical
Figure 2 : Google Analytics Service Dashboard
service by using administrator account and export the dataset
compromise 1811 daily records. We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
Total Sessions With Mobile Devices
Sessions by Year Quarter
Q1 Q2
9 13
119 203
383 635
586 937
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
tracked by the GA service in Table 2.
(4) years data from 2011 to 2014
typical computer
Google Analytics Service Dashboard
service by using administrator account and export the dataset
We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
With Mobile Devices
Sessions by Year Quarter
Q3 Q4
13 126
261 476
521 908
570 1336
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
years data from 2011 to 2014
computer (desktop or laptop)
Google Analytics Service Dashboard
service by using administrator account and export the dataset
We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
With Mobile Devices Quarter
Total Increament (%)
161
1059
2447
3429
There are more than 200 different devices used to access the
only present the distribution of the mobile devices based on the manufacturer as what been
years data from 2011 to 2014
(desktop or laptop)
Google Analytics Service Dashboard
service by using administrator account and export the dataset
We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
Quarterly 2011
Annual
Increament (%)
-
558%
131%
40%
There are more than 200 different devices used to access the website. As a
only present the distribution of the mobile devices based on the manufacturer as what been
years data from 2011 to 2014 only for mobile
(desktop or laptop).
service by using administrator account and export the dataset
We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
ly 2011 - 2014
Increament (%)
website. As a summarize, we
only present the distribution of the mobile devices based on the manufacturer as what been
only for mobile
service by using administrator account and export the dataset which
We then cluster into seasonality data based on the quarter of
Table 1 shows the seasonality data represent the number of sessions accessed with
summarize, we
only present the distribution of the mobile devices based on the manufacturer as what been
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Table 2 : Mobile Device Access Distribution based on Manufacturer
Mobile Device Manufacturer Sessions
Apple 2942
Samsung 2638
Sony 284
Lenovo 185
SonyEricsson 141
Asus 90
Microsoft 62
Feiteng 58
HTC 51
Nokia 39
BlackBerry 37
Xiaomi 36
Google 33
Oppo 29
Alcatel 12
Motorola 12
Mozilla 12
Acer 11
Huawei 11
LG 8
Hisense 7
RIM 6
Amazon 4
Sony Ericsson 4
ZTE 3
DoCoMo 1
Ninetology 1
OnePlus 1
Wiko 1
Based on GA service, a session is defined as the period time a user is actively engaged with
the tracked website. We further analyze the seasonal data by using centered moving average
and linear regression method to forecast the mobile device accessing the website on the
following year 2015. In this paper however, we will not discuss in details those method.
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Figure
Based on
year trend.
about 35%
We also found that the originated country of the access also not limited to the local country,
Malaysia. Figure
to access the website.
Figure
To justify the strategic value of mobile technology, we extract the data from the GA service
and the finding shows
campus area
0
400
800
1200
1600
Figure 2 : Forecasted sessions on online library services accessed
Based on Figure 2, the number of
year trend. The annual
about 35% for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
Malaysia. Figure 3
to access the website.
Figure 3 : Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
the finding shows
campus areas only which are Gambang and Pekan
1 2 3
Year 2011
Forecasted sessions on online library services accessed
, the number of
The annual increment
for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
3 shows the o
to access the website.
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
the finding shows that location to
s only which are Gambang and Pekan
4 1
Year 2011 Year 2012
Season
Forecasted sessions on online library services accessed
, the number of forecasted sessions
increment of the session accessed with mobile devices is expected
for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
shows the originated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
location to
s only which are Gambang and Pekan
2 3 4
Year 2012
Season Centered Moving Average(4)
Forecasted sessions on online library services accessed
2015
forecasted sessions
of the session accessed with mobile devices is expected
for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
riginated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
location to access the website
s only which are Gambang and Pekan.
1 2 3
Year 2013
Centered Moving Average(4)
Forecasted sessions on online library services accessed
forecasted sessions that shows increment based on the four
of the session accessed with mobile devices is expected
for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
riginated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
access the website is not limited only at the UMP
. Figure 4 shows the
3 4 1
Year 2013
Centered Moving Average(4)
Forecasted sessions on online library services accessed with mobile devices
shows increment based on the four
of the session accessed with mobile devices is expected
for 2015, represent 4623 total number of forecasted sessions.
We also found that the originated country of the access also not limited to the local country,
riginated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
is not limited only at the UMP
shows the intensit
2 3 4
Year 2014
Forecast
with mobile devices
shows increment based on the four
of the session accessed with mobile devices is expected
We also found that the originated country of the access also not limited to the local country,
riginated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
is not limited only at the UMP
intensitity of mobile
703
1517
1 2
Year 2015
Forecast
with mobile devices for
shows increment based on the four-
of the session accessed with mobile devices is expected
We also found that the originated country of the access also not limited to the local country,
riginated countries on an overlay map that used mobile device
: Overlay Map of the Originated Countries (Mobile Device Access only)
To justify the strategic value of mobile technology, we extract the data from the GA service
is not limited only at the UMP
ity of mobile
1517
995
1408
3 4
Year 2015
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access based on
another online Google service called Google Fusion Table
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
CONCLUSION
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with
demands
executives
2013). Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
leading in the higher educ
developing country.
mobile technology
a result of strategic knowledge management initiatives
REFERENCES
Barba, I., Cassidy, R., De Leon, E., &
Behavior: TTU Libraries’ Experience with Google Analytics.
Librarianship
Boretos, G. P. (2007). The future of the mobile phone business.
and Social Change
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013).
Better Business Through Innovation.
doi:10.1007/s13132
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
Smart phone
access based on location in
another online Google service called Google Fusion Table
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
CONCLUSION
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with
demands from the user
executives, effective collaborative
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
leading in the higher educ
developing country.
mobile technology
a result of strategic knowledge management initiatives
REFERENCES
Barba, I., Cassidy, R., De Leon, E., &
Behavior: TTU Libraries’ Experience with Google Analytics.
Librarianship
Boretos, G. P. (2007). The future of the mobile phone business.
and Social Change
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013).
Better Business Through Innovation.
doi:10.1007/s13132
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
Smart phones.
location in Malaysia
another online Google service called Google Fusion Table
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with
from the user or customer
, effective collaborative
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
leading in the higher education industry as wel
developing country. Inter-department involvement is critical
mobile technology usage to increase
a result of strategic knowledge management initiatives
Barba, I., Cassidy, R., De Leon, E., &
Behavior: TTU Libraries’ Experience with Google Analytics.
Librarianship, 7(4), 389–
Boretos, G. P. (2007). The future of the mobile phone business.
and Social Change, 74(October 2005), 331
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013).
Better Business Through Innovation.
doi:10.1007/s13132-012-
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
s. Image Rochester NY
Malaysia as we further analyze the exported data from GA to
another online Google service called Google Fusion Table
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with
or customer. Its demands a good tactical by the
, effective collaborative method
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
ation industry as wel
department involvement is critical
increase the quality
a result of strategic knowledge management initiatives
Barba, I., Cassidy, R., De Leon, E., & Williams, B. J. (2013). Web Analytics Reveal User
Behavior: TTU Libraries’ Experience with Google Analytics.
–400. doi:10.1080/19322909.2013.828991
Boretos, G. P. (2007). The future of the mobile phone business.
(October 2005), 331
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013).
Better Business Through Innovation.
-0091-x
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
Image Rochester NY, 13
as we further analyze the exported data from GA to
another online Google service called Google Fusion Table
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with
. Its demands a good tactical by the
methods and a good user support system
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
ation industry as well as preparing the nation to become a
department involvement is critical
quality of services
a result of strategic knowledge management initiatives
Williams, B. J. (2013). Web Analytics Reveal User
Behavior: TTU Libraries’ Experience with Google Analytics.
400. doi:10.1080/19322909.2013.828991
Boretos, G. P. (2007). The future of the mobile phone business.
(October 2005), 331–340. doi:10.1016/j.techfore.2005.11.005
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013).
Better Business Through Innovation. Journal of the Knowledge Ec
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
, 13–16. doi:10.1145/1873951.1874043
as we further analyze the exported data from GA to
another online Google service called Google Fusion Table.
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
technology itself will not be useful to win or deal with ever-changing
. Its demands a good tactical by the
good user support system
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
l as preparing the nation to become a
department involvement is critical on
of services and organizational productivity
a result of strategic knowledge management initiatives.
Williams, B. J. (2013). Web Analytics Reveal User
Behavior: TTU Libraries’ Experience with Google Analytics.
400. doi:10.1080/19322909.2013.828991
Boretos, G. P. (2007). The future of the mobile phone business.
340. doi:10.1016/j.techfore.2005.11.005
Carayannis, E. G., Clark, S. C., & Valvi, D. E. (2013). Smart phone
Journal of the Knowledge Ec
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
16. doi:10.1145/1873951.1874043
as we further analyze the exported data from GA to
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
changing challenges
. Its demands a good tactical by the
good user support system
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to
l as preparing the nation to become a
on how to take advantage of
nd organizational productivity
Williams, B. J. (2013). Web Analytics Reveal User
Behavior: TTU Libraries’ Experience with Google Analytics. Journal of Web
400. doi:10.1080/19322909.2013.828991
Boretos, G. P. (2007). The future of the mobile phone business. Technological Forecasting
340. doi:10.1016/j.techfore.2005.11.005
Smart phone Affordance: Achieving
Journal of the Knowledge Economy
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
16. doi:10.1145/1873951.1874043
as we further analyze the exported data from GA to
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
challenges on the new
. Its demands a good tactical by the leader, committed
good user support system (Carayannis et al.,
Based on our analysis, we expected that with the use of mobile technology in strategic
knowledge management will becoming a strong indicator for the university to consistently
l as preparing the nation to become a
take advantage of
nd organizational productivity
Williams, B. J. (2013). Web Analytics Reveal User
Journal of Web
nological Forecasting
340. doi:10.1016/j.techfore.2005.11.005
Affordance: Achieving
onomy, 4, 444
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
16. doi:10.1145/1873951.1874043
as we further analyze the exported data from GA to
Figure 4: Heat Map Visualization intensitity of Mobile Device Access on the Website
In strategic knowledge management, the use of technology is a must. However, the
on the new
leader, committed
(Carayannis et al.,
Based on our analysis, we expected that with the use of mobile technology in strategic
consistently
l as preparing the nation to become a
take advantage of the
nd organizational productivity as
Williams, B. J. (2013). Web Analytics Reveal User
nological Forecasting
340. doi:10.1016/j.techfore.2005.11.005
Affordance: Achieving
, 444–472.
Chen, D., Tsai, S., Girod, B., Hsu, C., & Kim, K. (2010). Building Book Inventories using
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AUTHORS PROFILE
and Internet technology.
(MEIPTA), an e
has involved in architecting the national IT project
involvement on IT
projects
reporting related with environmental issue in an international conference
IT projects in
in International conference
AUTHORS PROFILE
and Internet technology.
(MEIPTA), an e-learning council represented by all public universit
has involved in architecting the national IT project
involvement on IT
projects and recently presented a research paper on
reporting related with environmental issue in an international conference
IT projects in ICoE, UMP
in International conference
AUTHORS PROFILE
Aziman
Systems and Software Engineering, Universiti Malaysia Pahang
(UMP)
program at the Department of Energy and Environmental System
Engineering,
government scholarship
Internet Computing, 2004 from University of Surrey, UK
Malaysia government
Science, 2000 from Univer
interest are in e
and Internet technology. He was an active member for Majlis E
learning council represented by all public universit
has involved in architecting the national IT project
involvement on IT projects in
ecently presented a research paper on
reporting related with environmental issue in an international conference
Dr. Rahmah Mokhtar
Computer Systems and Software Engineering, Universiti Malaysia
Pahang
Technology, 2011
research interest are in e
and mobile
national IT project called MyGRANTS and various involvement on
ICoE, UMP. Recently she has presented a research paper on mobile application
in International conference.
Aziman bin Abdullah
Systems and Software Engineering, Universiti Malaysia Pahang
(UMP), Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
Engineering, University of Seoul, South Korea with Malaysia
government scholarship
Internet Computing, 2004 from University of Surrey, UK
Malaysia government
Science, 2000 from Univer
interest are in e-learning, data visualization,
He was an active member for Majlis E
learning council represented by all public universit
has involved in architecting the national IT project
in UMP. Previously, he has participated in 16 UMP research
ecently presented a research paper on
reporting related with environmental issue in an international conference
Dr. Rahmah Mokhtar
Computer Systems and Software Engineering, Universiti Malaysia
Pahang (UMP), Malaysia.
Technology, 2011
research interest are in e
and mobile technology.
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application
bin Abdullah is a lecturer at the Faculty of Computer
Systems and Software Engineering, Universiti Malaysia Pahang
, Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
University of Seoul, South Korea with Malaysia
government scholarship (SLAI)
Internet Computing, 2004 from University of Surrey, UK
Malaysia government support
Science, 2000 from Univer
-learning, data visualization,
He was an active member for Majlis E
learning council represented by all public universit
has involved in architecting the national IT project
Previously, he has participated in 16 UMP research
ecently presented a research paper on
reporting related with environmental issue in an international conference
Dr. Rahmah Mokhtar is a
Computer Systems and Software Engineering, Universiti Malaysia
, Malaysia.
Technology, 2011 from National University of Malaysia. Her
research interest are in e-learning,
technology. She also has involved in architecting the
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application
is a lecturer at the Faculty of Computer
Systems and Software Engineering, Universiti Malaysia Pahang
, Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
University of Seoul, South Korea with Malaysia
(SLAI). He received his Master degree in
Internet Computing, 2004 from University of Surrey, UK
support and Bachelor degree in Computer
Science, 2000 from Universiti Teknologi Malaysia. His research
learning, data visualization,
He was an active member for Majlis E
learning council represented by all public universit
has involved in architecting the national IT project called MyGRANTS
Previously, he has participated in 16 UMP research
ecently presented a research paper on smart phone
reporting related with environmental issue in an international conference
is a senior
Computer Systems and Software Engineering, Universiti Malaysia
, Malaysia. She received h
National University of Malaysia. Her
learning, Information Retrieval
She also has involved in architecting the
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application
is a lecturer at the Faculty of Computer
Systems and Software Engineering, Universiti Malaysia Pahang
, Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
University of Seoul, South Korea with Malaysia
. He received his Master degree in
Internet Computing, 2004 from University of Surrey, UK
and Bachelor degree in Computer
siti Teknologi Malaysia. His research
learning, data visualization, smart phone
He was an active member for Majlis E-pembelajaran IPTA
learning council represented by all public universities in Malaysia. He also
called MyGRANTS
Previously, he has participated in 16 UMP research
smart phone technology used for public
reporting related with environmental issue in an international conference organized by UMP
senior lecturer at the Faculty of
Computer Systems and Software Engineering, Universiti Malaysia
e received her Phd.
National University of Malaysia. Her
Information Retrieval
She also has involved in architecting the
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application
is a lecturer at the Faculty of Computer
Systems and Software Engineering, Universiti Malaysia Pahang
, Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
University of Seoul, South Korea with Malaysia
. He received his Master degree in
Internet Computing, 2004 from University of Surrey, UK
and Bachelor degree in Computer
siti Teknologi Malaysia. His research
smart phone technology
pembelajaran IPTA
ies in Malaysia. He also
called MyGRANTS and various
Previously, he has participated in 16 UMP research
technology used for public
organized by UMP
lecturer at the Faculty of
Computer Systems and Software Engineering, Universiti Malaysia
er Phd. In Information
National University of Malaysia. Her
Information Retrieval and Internet
She also has involved in architecting the
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application
is a lecturer at the Faculty of Computer
Systems and Software Engineering, Universiti Malaysia Pahang
, Malaysia and currently on study leave in a Doctoral degree
program at the Department of Energy and Environmental System
University of Seoul, South Korea with Malaysia
. He received his Master degree in
Internet Computing, 2004 from University of Surrey, UK with
and Bachelor degree in Computer
siti Teknologi Malaysia. His research
technology
pembelajaran IPTA
ies in Malaysia. He also
and various
Previously, he has participated in 16 UMP research
technology used for public
organized by UMP.
lecturer at the Faculty of
Computer Systems and Software Engineering, Universiti Malaysia
In Information
National University of Malaysia. Her
and Internet
She also has involved in architecting the
nal IT project called MyGRANTS and various involvement on
. Recently she has presented a research paper on mobile application