Evaluation and Selection of New Products · 2019. 9. 19. · Evaluation and Selection of New...
Transcript of Evaluation and Selection of New Products · 2019. 9. 19. · Evaluation and Selection of New...
Evaluation and Selection of New Products
DSPO April 2019 Dianne Jones Director
Process Name: Evaluation and Selection of New Products
Review Date: April 2019
Responsible Unit: Lead Trainer and Product Evaluation Team
Description: Evaluate new chemicals, equipment and other supplies
Input Triggers: Customer Feedback, Changes in Product Specifications, Safety Data Sheets, Manufacturer Literature, Product Samples, Product Performance Reports
Finish Line: New product is selected
Cycle Time: Based on product
Customers: Procurement, Test Site Managers
CTO Standards: Clear and timely communication of expectations
Performance Measures: NA
Performance Capability: NA
Performance Period: NA
Results: Goal Actual (FY 19)
NA NA
Triggering
Event
GUIDES What helps us know why, when, and how we do what we do?
DSPO Strategic Plan
State Requirements
Safety Regulations
Budget
LEED
END
INPUT What do we need to do this?
OUTPUT What do we produce or deliver?
Customer Feedback
Changes in Product Specifications
Safety Data Sheets
Manufacturer Literature
Product Samples
Product Performance Report
Evaluation
and Selection
of New Products
Customer Satisfaction
Effective/Efficient Work
Processes
Increased Value
Bid Specifications
“Greener” Products DSPO KEY PROCESSES
ENABLERS
Environmental Services System-wide Safety Programs
Quality Assurance
Financial
Monitoring
Workforce Excellence
Customer
Satisfaction
Supply & Property Management
Procurement
Budget
Vendors
Division of School Plant Operations
Evaluation and Selection of New Products
Review Date Process Owner Customers Critical to Quality Measures
April, 2019 Lead Trainer and Product Evaluation Team
Procurement Test site managers
Clear and timely communication of expectations
Customer satisfaction survey results
Background: The DSPO evaluates new chemicals, equipment and other supplies in response to customer
feedback, changes in industry and product standards, regulatory requirements, etc.
1. Product Evaluation Team (PET consists of trainers, ERS rep, BSS, school staff rep) does product research
(gathering and reviewing manufacturer literature including SDS, checking references, etc.)
2. Merit Review?
3. Is it a chemical?
4. Send Safety Data Sheet to Environmental Services for review and approval for use in schools
5. Is it approved?
6. PET identifies testing sites
7. PET develops evaluation criteria for product testing
8. PET sends following information to Procurement.
a. Criteria should include how product will be judged, i.e. quality, cost, green features, packaging,
ease of use, etc.
b. Length of test
i. Equipment - 20 work days
ii. Supplies - minimum of 3 months
iii. Floor finish or sealer – 1 year
c. Amount of product vendor is required to provide for the test
d. Where and when product is to be delivered
9. Procurement invites vendors to participate in the test.
10. PET communicates evaluation process and expectations to BSMs of the test sites “regarding”:
• Building Service Manager Reports (from each testing site)
• Equipment/Supply Evaluation Forms
o Anyone who operated equipment or used supplies completes evaluation form.
• Feedback from others (observations)
o Building Service Supervisors
o PET members
o Location staff members
Administration
School Staff
11. Test site BSMs receive equipment or supplies for testing.
12. Test site BSMs receive training for proper usage of equipment and supplies to testing sites.
13. Test site conduct the test.
14. Test site BSMs submit evaluation reports at the end of the testing period.
15. PET evaluates test results
16. Is product recommendable?
17. PET prepares report of recommendation and send to director.
18. PET presents recommendations to DSPO leadership team and receives any additional feedback.
19. Director of School Plant Operations sends the final approved equipment or supply specification to
procurement for bid.
20. Procurement issues solicitation for new product
Envi
ron
men
tal
Serv
ice
s/IA
Q
Test
ing
Site
P
rocu
rem
ent
Div
isio
n o
f Sc
ho
ol P
lan
t O
pe
rati
on
s (D
SPO
)
Division of School Plant Operations: Evaluation and Selection of New Products
Need for new product received
(1) Product Evaluation
Team (PET) does research
END
No
(2)
Does product merit testing?
Yes No
(3)
(6)
PET identifies testing locations
(15)
(7)
PET develops evaluation criteria
and test specifications
(16)
(17)
PET prepares
(8) PET sends test
criteria to Procurement
(10) PET Communicates
test process to BSMs of test sites
Is product a chemical?
PET evaluates test results
Is product recommend
ed?
Yes recommendation report for director
Yes
Yes
(19)
No
END
(18) Director sends final recommendation to
Procurement
PET presents recommendation to
DSPO leadership team
(4) Evaluate SDS for
safe use
(5)
Is product approved
No END
(20) Issue solicitation for
new product
END
(9) Issue invitation to
vendors to participate in test
(13) Test site BSMs
submit evaluation reports to PET
(13)
Test site conducts the test
(12) Test site BSMs receive training from vendor for
proper usage
(11)
Test site BSMs receive product for
testing
SPO\Process Documents and Performance Measurements\Organizational Effectivement\Pro Docs Eval and Select New Products 2019