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Transcript of EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to...
![Page 1: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/1.jpg)
EVALUATING AND REWARDING TEAMS
Chapter 16
![Page 2: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/2.jpg)
EVALUATING AND REWARDING TEAMS
An important way to motivate teams is through performance evaluation and reward programs
Performance evaluations communicate to the team how well it is performing
The information may be used to provide direction, motivate performance, and inform the organization’s reward system
Team members should participate in the evaluation process
Organizations can use combinations of individual, team, and organizational rewards to motivate teams
![Page 3: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/3.jpg)
TEAM PERFORMANCE EVALUATIONS
Organizations may evaluate individual team members, the operation of the entire team, or combinations of individual and team
Performance evaluation measures need to be specific and clear, identified in advance, and related to behaviors under members’ control
Performance evaluations are valuable for providing feedback to employees, motivating them, and supporting training and development
![Page 4: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/4.jpg)
TYPES OF EVALUATIONS
Traditional individual evaluations- supervisor appraises an individual employee. This evaluation is tied to the organization’s compensation system
Team member evaluations-team members instead of a supervisor conduct the performance evaluations
Evaluation of the team-work of a team is highly interdependent. It may be impossible to evaluate employees individually, the supervisor instead of team members evaluates the operation of the entire team
![Page 5: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/5.jpg)
TYPES OF EVALUATIONS
There are several factors that affect which type of performance evaluation is appropriate for a circumstance
From a teamwork perspective, the most important factor is work design
Individual evaluations are more important for individual work assignments
When work is highly interdependent or conducted primarily as a team, individual evaluation approaches are not appropriate and may discourage cooperation in the team
![Page 6: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/6.jpg)
TYPES OF MEASURES
The key to developing a good measurement system is making certain that it captures both team and organizational goals
It is necessary to ensure the measurements relate to factors that the team has the ability to influence
Measures should focus on the results of the team’s performance, not on the internal activities of the team
Performance evaluations are improved when specific, quantifiable goals are set for the team, and these are identified in advance
![Page 7: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/7.jpg)
TYPES OF MEASURES
It is useful to include team members in the development of the performance evaluation system
Many performance evaluations systems fail because the measures are vague or poorly defined
One alternative is using behavioral measures versus the results of performance
Behavioral performance measures can be used for any type of job, the rater can deal with factors outside the employee’s control, they can encourage positive employee behaviors that are not directly related to the job
![Page 8: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/8.jpg)
TYPES OF MEASURES
A team performance measurement system contains 5 to 10 different measures
It is preferable to have a simpler system team members can relate to, rather than a sophisticated system that is hard to interpret
Using behavioral scales encourages the rater to focus on the target’s behavior rather than on personality
Including team members in the development of behavioral scales is a good way to improve the relevance and credibility of the evaluation system
![Page 9: EVALUATING AND REWARDING TEAMS Chapter 16. EVALUATING AND REWARDING TEAMS An important way to motivate teams is through performance evaluation and reward.](https://reader036.fdocuments.us/reader036/viewer/2022081809/5697bfd21a28abf838cabcac/html5/thumbnails/9.jpg)
PARTICIPATION IN THE EVALUATION PROCESS
It is a difficult for a supervisor to conduct a performance evaluation on someone who works on a team
Teamwork often requires a shift to the use of multirater evaluation approaches, such as 360-degree feedback, that include input from team members, customers, and supervisors
The most qualified to evaluate a team member’s performance are the fellow team members
Multirater performance evaluations are more reliable and valid than supervisor-only evaluations