Evaluate toEvaluate toEvaluate toEvaluate to

A i d Assertiveness and the Art of Evaluationthe Art of Evaluation

Matthew D. Ownby April 18th 2009

What is Assertiveness, anyway?

Why should I care?y

What does this got to do with What does this got to do with Evaluations?

If it so great how do I get ?If it so great, how do I get ?

Thi i t l t This is not a one way lecture. You will be asked to speak up.You will be asked to speak up.

Thi i t iThis is not a seminarYou will be asked to do some work and You will be asked to do some work and apply what you are learning.

Q ??Q:??Q

A A tiA:Assertiveness

“What if they What if they take it the take it the

?”wrong way?”

“They won`t They won t li t t ”listen to me.”

“I h thi “I have nothing important to important to

”say.”y

“Wh I t “Who am I to advise such ( ) advise such (…)

”person.”p

H Have you ever had such had such h h ?thoughts?g

How did you How did you o ercome overcome

them?them?

Q:What is the bestQ:What is the best f istance for statingg

your opinion?your opinion?

A A iA:Assertiveness

What is What is Assertiveness Assertiveness,

Anyway?Anyway?

NOT EVEN THIS!

vs

Win / WinWin / Win or

N D lNo Deal

PASSIVES and AGGRESSIVES are stuck in a WIN / LOSS Paradigm

I` G T B Ri h !I`ve Got To Be Right!

I don`t want to cause discomfort.

Respect p

PASSIVES don`t respect themselves.pAGGRESSIVES don`t respect others.

I Ri h d E K I !I am Right and Everyone Knows It!

There are lots smarter, more experienced ..

Proactive

PASSIVES and AGGRESSIVES are Reactive

Wh A h Fi M Y M d !What Another Fine Mess You Made!

That is just the way it is. I can`t change it.

Trust

PASSIVES don`t trust themselves AGGRESSIVES trust themselves only

O l I A C bl ! Only I Am Capable!

The other person is right.

Proactive

Trust Win / WinTrust Win / Win

Respect

So What Does So What Does Thi H t D This Have to Do With Evaluations?Evaluations?

An Other Dissatisfied Customer

EverythingEverything

1 T i iti t f th 1. To give a positive assessment of the things done right.

2. To provide constructive advise for the thing that can be done betterthing that can be done better.

3. To get the listener to accept it.

You have 2-3 minutes

b f before ….

RespectRespect

Yourself 1.Yourself 2.The Listener3 The Idea3.The Idea

Trust Trust

Your Abilit1.Your Ability2.The Listener3 The Audience3.The Audience

Thi k Wi / Wi Think Win/ Win

1 You’re Here to Help not to 1. You re Here to Help not to Lecture

2. The Speaker Wants to Improve3. You Can Both Grow Together

P ti Proactive

1 Think About What Is Best 1. Think About What Is Best 2 Say What You Want to Say2. Say What You Want to Say3 Do What You What Want to 3. Do What You What Want to

Do

St t d E d ith R t Start and End with Respect.

No Excuses, No Apologies

Be Constructive, not CriticalBe Constructive, not Critical

Confidently Give Advice and Praise

S N it i So Now it is Time toTime to

A ti b Assertiveness by the Casethe Case

Y VPPR h b k i Cl b Your VPPR has been keeping your Club Website reasonably up to date until recently. S/he does what you want, but no more. You wish him/her to be more creative and active. How would you evaluate?evaluate?

H A ti th E l ti ?How Assertive was the Evaluation?Was is too Aggressive/Passive?ggWhat could be done to make it better?

Y ` b b f l b f l You`ve been a member of a club for long time. Recently while, over all the meeting and speech quality is good, you have some concerns over the overall management of the club and the treat member of guest and new members member of guest and new members. What would you say to the officers?

H A ti th E l ti ?How Assertive was the Evaluation?Was is too Aggressive/Passive?ggWhat could be done to make it better?

Y A A i d t E l t k You Are Assigned to Evaluate a speaker who you think has more experience and talent in his little finger than you have in your entire body. How would you y y yevaluate?

H A ti th E l ti ?How Assertive was the Evaluation?Was is too Aggressive/Passive?ggWhat could be done to make it better?

Th i h f PR d The person in charge of PR does very excellent work creating flyers, setting up a promotional website, etc. but tends take a long time, and is very slow at g , yactually promoting the contest to other clubs There are only two weeks left clubs. There are only two weeks left. How would you Evaluate?

H A ti th E l ti ?How Assertive was the Evaluation?Was is too Aggressive/Passive?ggWhat could be done to make it better?

L d h t A ti iLearned what Assertiveness isWhy it is important.y pWhat it has to do with EvaluationsH l i E l i How to apply in Evaluations