EUROSHOP 2020 CUSTOMER EXPERIENCE - T-Systems · Central and flexible platform for digital customer...
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EUROSHOP 2020 CUSTOMER EXPERIENCE
Transcript of EUROSHOP 2020 CUSTOMER EXPERIENCE - T-Systems · Central and flexible platform for digital customer...
EUROSHOP 2020CUSTOMER EXPERIENCE
Accompany your customers at every step, from first contact topurchase and beyond. With solutions for marketing, commerce, sales and service, it's all about your customers who you inspire withevery interaction. The next level of customer experience is therefore about creating pleasant experiences for customers, that not only meet but exceed their expectations.
CUSTOMER EXPERIENCE SOLUTIONSEXPLAINED IN 60 SECONDS
Description
• Individual knowledge of target groups allows targeted approach• Seamless customer engagement across all relevant
channels/devices• Ideal service for your customers• Complete shopping experience through emotionally appealing
product presentation and virtual product testing• Increased customer loyalty
Advantages
Fields of application
Marketing Sales Service
Commerce Virtual / Augmented Reality
February 2020 2Customer Experience – EuroShop 2020
EUROPSHOP 2020
Targeted, digital strategies that transfer your business goals to the digital world – we advise our customers in Germany and internationally
Creative, target-group-oriented networked implementation of the strategy in platforms, communities, social media and mobile, campaigns and maintenance
Make marketing success measurable, predictable and repeatable! Maximize digital value creation, achieve higher conversions, reduce media spending, actively use customer engagement and make it more transparent
With technology tailored to your business, you have a unified view of all relevant customer information, including front and back office data, integrated consensus-based marketing, and intelligent optimization tools - the basis of any positive customer experience
Are you able to leverage customer information across your digital channels to deliver personalized experiences?
How can you identify the best customer segments that are eligible for purchases, offers, and customer loyalty?
How do you document and manage customer content and customer/prospect preferences in one place across all digital channels?
Are you able to view the performance of all yourmarketing campaigns in one place?
CUSTOMER EXPERIENCEMARKETINGYour challenge Our solution Your advantages
Seamless interlocking and mapping of marketing processes: from planning and execution to measuring and optimizing marketing
Personalized approach across all channels
AI-supported analysis functions that give insights of all marketing activities
Real-time and multi-touch mapping of offline and online interactions
Methodological knowledge about creation of Customer Touchpoints and Customer Journey
Contact us
Bernd [email protected],
Top technologiesTop references
February 2020 4Customer Experience – EuroShop 2020
Advice and implementation of CRM solutions that provide various tools for managing sales processes.
The focus is on supporting the entire customer journey, and in particular lead-to-cash management for a real-time view of pipeline, forecast and performance.
Features of the solution are:
Sales forecasts
Territory management
Partner management
Collaboration
Sales management
Reporting in the form of custom reports and dashboards.
Is your sales characterized by complex products, long sales cycles and overlay teams?
Is the quality of your sales data sufficient?
Do you keep customer-relevant data in multiple systems?
Do you distribute your products & services internationally through national companies?
Do you still use manual tools (e.g. Excel) for lead and forecast overview?
Do you have a consistently mapped lead-to-cash process?
CUSTOMER EXPERIENCESALESYour challenge Our solution Your advantages
Track your leads and opportunities to completion and increase your completion rates
Get access toimportant information and recommended activities required to complete deals from the acquisition
Run the customer dialog in real time and across multiple channels (omnichannel)
Create fast and personalized offers with pricing options
Control your sales activities through intuitive forecasts and reports
Contact us
Caroline Krauß[email protected]
Top technologiesTop references
February 2020 5Customer Experience – EuroShop 2020
E-business solutions help you to centrally manage all product data and process it in a media-neutral manner. It is aimed at retailers and manufacturers who want to build a profit-increasing distribution channel with the Internet and are looking for a complete e-commerce software.
The perfect shopping experience is important not only in the B2C sector, but increasingly also in the B2B sector. With a solution specifically for the business customer sector, companies have all the essential functions necessary for the B2B business.
From e-business consulting to the selection of the right technology and the implementation of it up to support and further development, we are there for you.
Expectations for speed, simplicity, reliability, personalization and availability of an online store are very high.
Do you have consistent prices and product descriptions across all channels (online, branch)?
Are you satisfied with the development of your online sales?
How satisfied are you with your shop system and the quality of order processing?
Is the purchasing process convenient for your private and business customers?
Ronny Röß[email protected]
CUSTOMER EXPERIENCEE-COMMERCEYour challenge Our solution Your advantages
Personalized and target-group-oriented content significantly increases sales opportunities
Central and flexible platform for digital customer processes from shop to service portal to online configuration
Automation of sales and ordering processes
Increase in sales
Content in consistent style for all channels (online, branch, etc.)
Contact usTop references Top technologies
February 2020 6Customer Experience – EuroShop 2020
Service Cloud brings together all customer service data from call centers, online help desks, communities, and social media into a single cloud-based application. Any type of support content can be personalized and channel-independent. Thanks to the cloud solution, services are available in real time. Employees get an overview of the entire customer history, including contacts with customer service, and become more empowered to cross- and upselling thanks to access to marketing and sales responses.
Our solution includes account and contact management, case management, workflow and approval management, field service management, and asset and order management.
• How can you strengthen loyalty and customer satisfaction?
• How quickly can you respond to and resolve customer requests?
• Are you able to provide 24/7 support to your customers?
• Do you currently have a continuous service process?
• What channels do you use to communicate with your customers?
• How do you increase the productivity of your service staff?
CUSTOMER EXPERIENCESERVICEYour challenge Our solution Your advantages
End-to-End Service-Ticket-Management
Omni-channel routing for precise assignment to service employees and increased customer satisfaction
SLA management
Self-service options with engaging platforms and communities
Personalized service & support in real time across all digital channels, including messaging, chat or social networks
Improve the quality of your customer service and increase the First Resolution Rate
Contact usTop references Top technologies
Caroline Krauß[email protected]
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EUROPSHOP 2020
CUSTOMER EXPERIENCE SOLUTIONWHAT CAN WE DO FOR YOU?
Our offer for you: Contact us:
Name Elisa SchlechtePhone +49 15157628622E-Mail [email protected]
More information:bit.ly/30QC0oh
Design digital customerjourney E-Commerce Omnichannel-Solutions Portals PIM
Digitize & automatemarketing CMS Webdesign Marketing automation Online-marketing tool
Optimise IT infastructure Single Sign-on Solutions Integration solutions Cloud solutions
Empower sales & inspire customers through service CRM-Solutions Configuration solutions Customer service
portals Self-Services
counselling/support implementation support/further development
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THANK YOU!
