European Investment Bank 2020 Sustainability Disclosures ...
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Transcript of European Investment Bank
Fostering improved communication
and transparency
summary
Fostering improved
communication
and transparency
The eib charTer for good communicaTionFor all staff
pages
besT pracTices in communicaTing wiTh sTaffFor managers
guidelines for sending effecTive e-mails
managemenT of e-mails
5
7
9
11
The EIB Charter for Good Communication
FOrall staff
Fostering improved
communication and
transparency
privilege face to face
communication
follow e-mail
best practice
adopT an “open door”
policy wheneverpossible
lisTengood communication
is two-way
share information unless there is a
valid reason not to do so
promoTe the mission, vision
and strategy of the Bank
use voicemail and “out-of-office”
ensure phone calls/e-mails are
returned within 24 hours
communicaTe with respect, honesty and professionalism
5
Best practices in communicating with staff
FOrmanagers
Fostering improved
communication and
transparency
esTablish a mission statement
and/or strategy Directorates, department & division heads
have “town hall” meetings at least twice a year
DGs
communicaTe clearly to staff on key messagesafter each CD and CA meeting
DGs/Directors
hold periodic “skip one level” meetings
DGs /Directors
provide regular feedback on intra
Directorate Directors’ meetingsDirectors
organise an “away-day” or similar once a
year to foster team buildingDirectors/Division heads
keep staff updated on progress towards
goals at least twice a year All Managers
implemenT the EIB Charter on
Good Communication All Managers
have regular team
meetings/briefingsAll Managers
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7
GuIdElInEs FOr sEndInG EFFECTIvE E-maIls
Fostering improved
communication and
transparency
arrange a conference call or a meeting if you want to bounce ideas around Don’t use e-mail as a conversation
define your subject header clearly It should summarise your message ina clear and meaningful way
limiT your recipients No “Bcc” No “Reply to all” unless absolutely necessary Use “To” for action and “Cc” for information
keep your message brief “KISS”: Keep it short & simple
use the flag for items which require an answer within a limited timeframe
avoidresponding hastily
9
manaGEmEnT OF E-maIls
Fostering improved
communication and
transparency
checkyour Inbox regularly Don’t spend all day reading your e-mails
handlee-mail only onceDecide if it requires ACTION or REPLY
file or deleTee-mails once you have dealt with themInbox should only contain e-mails you have not dealt with
creaTe subject folders in Outlook or in GEDUse folders to file e-mails
review the folder contents regularlyDelete items which are no longer relevant
limiT the size of your attachmentsBetter use GED Links whenever possible
11