Eureka software as a service october 2012
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Transcript of Eureka software as a service october 2012
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Software as a ServiceDigital Glasgow
Alistair Livingstone
Managing Director
October 2012
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Eureka Solutions – Background
On-premise and Cloud ERP Solutions
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Why me?
• Eureka Solutions - MD– Cheap – free!!– ERP – on-premise – too many years DOS,
Windows, .Net, SQL– 50% of staff – straight from University
• New technology
– Changing environment– On Premise and Cloud Solutions
• Sage, NetSuite, QlikView
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On-premise v CloudSaaS – in a minute!
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Do you know what you’re buying?
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Cars?
Hire
Purchase
PPCLease
Rental
Balloon Payment
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SaaS - What’s new?
• Do you know what you own– Sage 50
• You own it for life• No upgrades unless support
– Sage 200• You have an annual licence to use it• ‘Free’ upgrades – as long as you pay
annual fee• Shuts down
– No access to data
– Sage CRM• Annual licence• Keeps working if you don’t pay
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SaaS - examples
• Microsoft Office 365• Exchange hosted server• SageCRM.com• NetSuite.com• Sageone.com
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SaaS
• Software As A Service
Software as a service (SaaS) is software that is owned, delivered and managed remotely by one or more providers. If the vendor requires user organizations to install software on-premises using their infrastructures, then the application isn’t SaaS. SaaS delivery requires a vendor to provide remote, outsourced access to the application, as well as maintenance and upgrade services for it. The infrastructure and IT operations supporting the applications must also be outsourced to the vendor or another provider. The provider delivers an application based on a single set of common code and data definitions, which are consumed in a one-to-many model by all contracted customers at any time. Customers may be able to extend the data model by using configuration tools supplied by the provider, but without altering the source code.
Gartner
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NOT - SaaS
• Hosted server– Your software– Even if its ‘licenced’– If you need to install it
• Apply updates etc
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What is SaaS?
• You don’t own the software– Do you own the data?
• The software is not on premise• You make regular payments
– Annual/Monthly/Useage
• You don’t need to worry about updates– Customisation?– Access – 24/7– Location independent?
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Why SaaS?
• Faster and easier deployment• Guaranteed Uptime• Faster return on investment• Lower Total cost of Ownership• Reduced IT resource needs• Less disruptive• More Flexible - Possibly
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Don’t listen to
• No upfront CAPEX– Throw them out!!!!!!!!!!!!!
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SaaS - ERP Options
• Traditional on-premise– Hardware updates/latest version– Configure and customise
• SaaS– Subscription based– Latest version– Less flexibility to customise
• Depends
• Hybrid– Your software hosted externally– Move inhouse– No data ownership issues
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Small Business - SageOne
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ERP/Business System SaaS
• Challenges– Customisation
• Single tenancy• Multi tenancy
– Integration• Biggest challenge – getting systems to speak
– Data Security• Trust the vendor
DATA
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Cloud Mentality
• Generational– Data location– Focus on running the business
not running a network
• You need to adopt the correct mentality– Implications – connectivity– Location– Technology
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Cloud Mentality
• Cloud Business– Arboricultural Association – cloud business– Customer interaction – dispersed organisation
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Cloud Mentality
• Cloud Business– Kobe beef– RFID Tags
• Information• Diet• Health
– Direct to CRM/back office
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Cloud Business - Integration/Duplication
• On-Premise ERP• E-Commerce web site• CRM
– Web site– On-premise – ACT, CRM, Salesforce
• Stock replenishment– Web – stock out– ERP – stock in and out
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Integrated Business - ecommerce
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The Cloud World
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The NetSuite World – Evolved SaaS
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Cloud World - Buzzwords
• Any Touchpoint Commerce– PC/tablet/in-store– Apple experience
• Frictionless Commerce– One page checkout– Anytime Anywhere
• Social Integration– Sharing experiences
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Cloud v Web
• Is cloud same as Web?
– Web• Browser based• Device Independent
– App• Device dependant
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Summary - SaaS
• Core Business Process – same• Charging mechanism, Delivery
Mechanism is different• Functionality – should be your focus
– Device and location– Customer interaction/expectations
• Costs – do the sums – buy what you need– Mercedes S Class or Transit Van
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Thank you
Alistair Livingstone
Managing Director
October 2012
Software as a ServiceDigital Glasgow