ETP-Corporate Brochure

Retail SoftwareSolutions

Getting It Right In Retail

Founded in 1988, ETP today has built a solid foundation with industry-leading innovative Retail Software Solutions and operations across 20 countries. ETP is headquartered in Singapore with offices around Asia Pacific, India and the Middle East and a cutting-edge Research and Development Centre in India. ETP’s Retail Software Solutions, considered a gold standard in the industry, help customers drive operational excellence and achieve profitable growth. Its solutions are adopted by market leaders like Bose Corporation, IKEA, ITC Wills Lifestyle, Mitra Adiperkasa Group, Orra Jewelry, PT Trikomsel Multimedia, Rustan’s Group, Titan Company, United Colors of Benetton and Valiram Group, to name a few.

ETP’s unique value proposition is its ability to create innovative software products and deliver retail domain expertise through its consultants and partners. ETP’s Retail Software Solution - ETP V5 is an enterprise class, scalable and secure platform for large to mid-sized retailers. ETP V5 includes forward looking innovations in omni channel store solutions, marketing campaigns and CRM, supply chain management and warehousing, merchandise planning, assortment planning and OTB with powerful analytics solutions. With a simple and user-friendly interface and a range of mobile, social media and web apps, it is tuned to the new generation of retail employees.

ETP’s 25 years in the retail space has resulted in ETP building a robust domain knowledge base, demonstrable through its renowned best practices templates, which are used during the implementation of the ETP V5 solution. Companies looking for advanced technology to improve their business efficiencies and a long term, stable partner find value in ETP.

Innovative Solutions with Solid Foundations

More than 300 brands in 20 countries, across 10 time-zones, in 200+ cities,

at 25,000+ stores, in 5 languages, run on ETP

Every year, 50,000 retail associates use ETPto serve 180,000,000 consumers,

selling USD 15,000,000,000 of merchandise

ETP has built over 1800 person years of retail knowledge, working with retailers from various fashion and lifestyle segments: apparel, fashion footwear, sports goods, luggage and hand bags, timepieces, luxury goods, mobile phones and accessories, electronics and multimedia communications, furniture and home furnishings, jewelry and more. ETP drives its projects embodying the 4 Rights of Retail.

Customer Relationship Management


Create the right customerexperience across multiple channels that compels yourcustomers to buy again and more

Get the right product at theright price to the rightlocations in the rightquantities at the right time

Implement the right businesses practices that help you scale your business

Proactively make the right decisions to enhance your profitability


Merchandise Planning & Management

Supply Chain Management & Warehousing

Get it Right in Retail with ETP – Your Business Partner

At ETP, we create innovations that support retail business ecosystems not just for current business needs, but also for the future. The ETP global best practices knowledge base includes the acquired domain expertise within process areas like retail store operations, omni channel strategies, CRM, merchandise and OTB planning, replenishment, allocation and distribution, manufacturing and sourcing. The ETP global best practices templates also form an important part of ETP’s Implementation Guide (EIG).

A best practice template:

Business Practices Delivered with Domain Expertise

Define company & SBUlevel sales target &margin% for next

financial year based on last year data analysisSales Budget

YES

YES

YES

NO

Not Approved

ETP Analytics

Not Approved Approved Not Approved Approved

Not Approved Approved

Man

agem

ent

Chi

ef O

pera

ting

Offi

cer

Evaluate brand/concept levelsales target against overall

company targets & also againstfigures defined by business

based on last year actual sales& expected growth%

Distribution of SBU levelsales target for next

financial year across brand & concepts

Sales plan approval willtrigger data availabilty

for MOH report in Analytics

Allocate sales target% in ratio plan to various

hierachy level across brands/concepts for next FY

based upon sales mix%

Define next financial yearsales targets based on last

year actual sales, margin%& targeted growth%

Approval

Revision of sales targets value inETP Planner a brand/concept

level based on approved figurefor next planning period

Prepare purchases budget at category, month & store

level for next planning period

First level purchasebudget approval in ETP planning

Second level purchasebudget approval

Generate Assortment plan but norange planning at this stage

Generate Option plan for calculating OTB &/or for style level planning

Option plan approval to trigger data availability for

OTB at cost report in Analytics

Pre-seasonPO approval

PO Approval

Create Pre-seasonbooking POs in ERP

Upload vendorpurchase order

in SAP

Confirmation to vendor/Updation of Purchases

budget on principal website

Finalize & confirm styles for the planning period for

catalogues for from principal website (if applicable)

Create article with retail pricedetails in SAP manually or by

uploading master received from principal

Assign/upload styles to therespective categories in theAssortment plan to ensure

right product mix (if applicable)

Define & upload quantity forcolor & size mix for seasons'sselected sytles (if applicable)

Approve SKU level OTB planfor conversion to PO/STO

in SAP

Upload planned allocation(STO) in SAP

Order confirmationto vendor

Create PO in SAP

In-season OTBcalculation in ETP

Planner

In-seasonreplenishment in

SAPUpdate in-season allocation

as per requirement in SAP

Goods Receiving atwarehouse againstvendor PO in SAP

Goods receiving at store in SAP

Sales in POS

Reports send to principal

Fina

nce

Con

trolle

r / G

M F

inan

ceG

M B

rand

Mer

chan

dise

Pla

nnin

gM

erch

andi

ser

/ Bra

nd M

anag

erW

areh

ouse

Sta

ff

Sto

re S

taff

MOH report be referred for approval

OTB at cost report to beused to verify pendingpurchase budget

MOH & OTB report to beused to verify availableOTB budget

ETP can help enhance customer experience and increase same store sales with ETP Store Omni Channel Solutions

• Deliver a smooth omni channel customer experience

• Delight your customers with ETP’s in-POS CRM and customer linked promotions

• Eliminate queues with ETP MobileStore

• Cross-sell and up-sell with the ability to look up cross-channel inventory

• Listen to customers and receive actionable feedback with ETP vListen

• Improve store productivity with in-store ETP Analytics

ETP can help you improve margins with ETP’s Merchandising Solutions

• Increase revenue with quickly deployed promotions using ETP Accelerator

• Stock right using ETP’s powerful demand planning tools

• Improve cash flow by ordering right using ETP’s Open-to-Buy (OTB) tools

• Improve net margins by having the right product at the right place at the right time using ETP Merchandise Planner

• Improve profitability by planning your range and assortments right using ETP’s assortment planner tools

ETP can help you optimize costs with solid, forward-looking, innovative Technology Solutions

• Lower cost of ownership with low maintenance of in-store system with ETP Updates that automatically updates and applies fixes and modifications to store systems

• Integrate smoothly with other systems using ETP Integrator

Business Benefits of the ETP V5 Solution

Improve Profit Margins

ETP Store withPOS & Inventory

ETP CRM in POS & KPIs

ETP MerchandisePlanning

ETP vListen, Feedback Systems

ETP Assortment/Range Planning

ETP Web Analytics

ETP LocationPlanning

ETP OTB Planning

ETP DemandPlanning

ETP PromotionsPlanning

ETP Mobile POS

I M P R O V E M A R G I N S

I N C R E A S E D E M A N D

O P T I M I Z E C O S T S

ETP Updates

The ETP V5 Retail Software Solution has the unique flexibility to be implemented comprehensively or modularly, in premise or on the cloud, on virtually all platforms. It is seamlessly integrated through POS, CRM, social media and e-commerce, merchandise planning, promotions planning, procurement, distribution, warehousing and analytics (BI). With the scalability to support a global chain of stores, the solution is stable and sustainable, supporting business operations and processes when the enterprise scales up. Its open platform model allows retailers to select the technology platform best-suited for their business. It can be integrated to legacy or existing applications which maximizes past investments and minimizes the need for write-offs.

As the retail industry continues to evolve dynamically, ETP V5 is equipped to support retail enterprises with operations spanning geographical distances, cultural diversity, demographic disparities and varied government regulations.

ETP V5 has the flexibility to align with various Asian business models:

Shop In Shop

Wholesale sales

Multi Company

Multi Country

Multi Brand

Company owned

Shop-in-Shop

Franchiser models

Franchisee models

Consignment models

Web sales channel

Wholesale sales

Multi-company

Multi-country

Multi-brand

ETP V5

ETP Store

ETP vListen

ETP Reporter

ETP Accelerator

ETP Supply Chain

ETPUpdates

ETP Analytics

ETPMerchandise

Planner

In-store Systems

In-store & HO Systems

HO Systems

ETP MobileStore

ETP Integrator

ERP Systems

Legacy Systems

ETP DWSData Warehouse Server

ETP EAS Enterprise Application Server

ETP V5 includes:

• ETP Store: An intuitive POS with integrated CRM and inventory management along with store KPIs• ETP Mobile Store: For better customer connect and service, queue busting and mPOS technology in-store• ETP Merchandise Planner: Demand planning, merchandise and assortment planning, options and OTB planning• ETP Accelerator: Promotions and campaign planning with performance management• ETP vListen: Customer, employee, partners, products and processes feedback and analysis• ETP Analytics: Data warehousing and analysis, over 20 pre-configured retail KPIs• ETP Updates: Helps ETP Store solutions to be updated online, saving administrative and operational costs• ETP Reporter: Centralized ad-hoc report design and generation for all retail business functions• ETP Integrator: Facilitates the smooth integration of ETP solutions with other systems

ETP V5

The ETP Implementation Guideline (EIG) enables customers to capture business requirements, identify improvement opportunities, implement their solutions, optimize and manage the change. ETP’s services team has the in-depth product, technology and domain knowledge necessary to help attain these objectives. It offers an established methodology through EIG and dedicated professionals to address the unique needs of the retail industry.

Project Organization Structure,

Project Execution Guideline,

Project Plan,Communication Plan

Training,Cut Over & Roll out Plan,

User Acceptance Test

Cut Over,Go Live,

Support Handover

Solution Configuration,Solution Development

(EDM),Solution Validation

Best Practices Workshop,

Business Process Study (As Is),

Solution Blueprint (To Be),Infrastructure Plan

START UP ALIGN

DELIVER

PILOT

DEPL

OY

ETP

Im

plementation Guide

Roll Out planning alongwith

pre-requisites for Go Live,Application & Cut over

procedures handover from Implementation

team, Training Plan

Training of end-user group,

Training material

Installation, Cut Over run, Go Live run,

Validation & sign off

START UP

TRAI

NING

CUT OVER & GO LIVE

Integration Testing,Delivery documentation,

Delivery to test environment,User acceptance test

Functional Specification,UI - Prototype,

Final Estimation for development

Technical Specification,Development,

Unit Test,Build

TESTING

ELABORATE

CONSTRUCT

ETP

Deve

lopment Methodology

ROLLOUT EDMEIG

Quality AssuranceAudits Process Improvements Compliance StandardsCustomer Satisfaction

Project ManagementPlan Review Risk Management ResourcingMeasures & Metric

Ensuring Project Success

Today, most organizations are concerned about the returns that their IT investments can give them. Therefore, quick, efficient and secure implementation of the business solution which leads to visible ROI is critical. EIG is devised to ensure the right resource allocations with a tight control over timelines and quality.

The ETP Customer Support team’s mission is to provide high quality and responsive support to retail customers in their complex multi-channel business environment. A professional team of analysts and engineers are dedicated to providing application support and service to customers across all continents, cultures and business formats. ETP maintains global standards in support services to customers, helping them protect their software investment and ensuring smooth function of their business operations through an online support portal and knowledge repository.

End users first log their issueswith Customer Internal Help Desk

Customer Internal Support Center

ETP Customer Support(Level2)

ETP Customer Support(Level3)

Customer SPOC/Core Team qualifies and attempts resolution

If unable to resolve,logs the case with

ETP Support

Resolves incident orforwards/escalates it to Level 3 if ready fix is not available.

To Professional Services if the incident is related to a modification or request for modification/CR

On case basis, Level 3 Supportmay escalate case to ProductDevelopment for a correction

If unable to resolve,logs the case with

ETP Support

1

2

3

Responsible andResponsive Partnership

“We selected ETP because of its market presence, product and domain knowledge. The selection was also easy since some of our competitors in the other parts of the world had already chosen ETP. They helped us overcome our internal challenges and accommodated very well to our requirements. As an enterprise, we are in the long haul with ETP as our partner in success and growth.”

Arun Samak, Head IT, PT Mitra Adiperkasa TBK

“ETP has delivered on our very demanding requirements and the proof of the same is the complete satisfaction of the internal business customers. True to its name, ETP has been our strategic partner for retail technology with a good mix of products.”

Reuben Ravago, CIO, Rustan’s Group

“It has continued to be an excellent journey with ETP. They not just took care of our retail pain points but also gave us a lot of value additions. We are truly impressed! They have helped us deliver excellent customer service and are definitely the preferred partners in our growth story.”

Rohit Vats, Finance Manager, BOSE Corporation India and ME

“ETP has always been very committed to solve any problems and any challenges that we, as an enterprise, face. They have helped us to grow our retail business tremendously. So ETP is a strategic partner for us and we are looking forward to have an even better relationship and co-operation with ETP in the future.”

Rusran Huang, CIO, PT Trikomsel Oke Tbk

“ETP has been the partner in progress for us since the last seven years. They have solved our problems and also given us the opportunity to co-create the solutions that are unique to us. They are extremely sensitive to our requirements and we feel that ETP is part of Titan and Titan is part of ETP. I think that sums it all up.”

Sanjay Bhattacharjee, Operation Head (Watches), Titan Company

“ETP has been our partner since the last seven years and we have seen their incredible market and domain knowledge with a dedicated and committed team. Their solutions worked very well within our enterprise and our franchise operations. I think our choice of ETP as our retail technology partner has been on the mark and we shall be strengthening our partnership and rolling out more modules that they have on board.”

Sanjeev Mohanty, MD, Benetton Group India

“With ETP, we have a partner who not just understands technology but also our overall business. That really adds value for us! As a CIO, they made my life simple by bringing all the top process functions and best practices. They understood our requirements so well that their solution needs no customization till date, just some add-ons. They are highly responsible and responsive in delivery and I immensely enjoy working with them.”

Sujjath Ahmed, CIO, Valiram Group

“For us, it was not just the products of ETP but also the people behind them, the kind of commitment and ability which they possess is rarely seen in any other company. A lot of times we have seen their team go beyond existing requirements and make modifications and changes that are very demanding. Their ability to provide promised results in such difficult circumstances has been great. They ensured scalability in all their modules, securing future business demands.”

Vijay Jain, CEO, Orra

What Our Customers Say…

We are also present in the following countries :

Australia, Bahrain, China, Hong Kong, Indonesia, Iraq, Jordan, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Sri Lanka, Thailand, The Philippines, Uzbekistan and Yemen.

ETP International Network

H.O. Singapore Middle EastIndia

Singapore DubaiMumbai, Bengaluru, Delhi

ETP-Corporate Brochure

Documents

Transcript of ETP-Corporate Brochure