Etkt Subscriber manual3globallearningcenter.wspan.com/emealearningcenter/PDFs... · 2003-10-06 ·...

Subscriber Version

Copyright© July 2003 Worldspan Training and Development London

Worldspan® is owned by

Travel Transaction Processing Corp.

E-TICKET REFERENCE MANUAL CONTENTS

Jul 03 i

1. INTRODUCTION 2. TICKETING 3. POST TICKETING OPTIONS 4. DAILY DOCUMENTATION LOG 5. MISCELLANEOUS

E-TICKET REFERENCE MANUAL CONTENTS

Jul 03 ii

E-TICKET REFERENCE MANUAL INTRODUCTION TO E-TICKETING

Jul 03 1.1

INTRODUCTION


Jul 03 1.2


Jul 03 1.3

1. INTRODUCTION

What is an Electronic Ticket? 1.5 Benefits of Electronic Tickets 1.6

Electronic Ticketing General Overview 1.8


Jul 03 1.4


Jul 03 1.5

WHAT IS AN ELECTRONIC TICKET? An Electronic Ticket is a method to document the sale of passenger transportation and related services, without requiring the issuance of paper value documents. The passenger flight coupons are transmitted electronically to the operating/validating carrier and stored in their Electronic Ticket database, which is separate from the PNR database. The process of Electronic Ticketing is NOT PAPERLESS as the passenger must receive an Itinerary Receipt from the travel agent or airline.


Jul 03 1.6

BENEFITS OF ELECTRONIC TICKETS 1. WORLDSPAN Customers are offered the most cost effective and competitive method of document distribution. The Worldspan agent becomes more competitive. Sales opportunities are increased based on multiple methods of document distribution. Enhances our multi-host product with a cost effective method of host “ticketing”

and airport processing. Potential to reduce capital cost associated with reduction in printer deployment and support.

2. AIRLINE Real time information regarding ticket issue.

Enhanced passenger check-in processing.

Enhanced revenue accounting audits.

Reduced ticket distribution and storage costs.


Jul 03 1.7

3. TRAVEL AGENT Potential to significantly reduce, or in some cases, eliminate ticket distribution costs.

Elimination of Prepaid Tickets (PTA) and Tickets on Departure (TOD). Reduction in office hours to support customer document pick-up. Refund, exchange, reissue, and void transactions can be handled over the telephone.

4. PASSENGER Removes responsibility to carry paper value coupons.

Less hassle, a passenger no longer has to make arrangements for ticket delivery

No worries about lost, stolen, damaged or forgotten tickets

Costs savings associated with last minute trips, such as a PTA or overnight

courier Refund, void, exchange transactions can be handled with a telephone call to their

travel agent. The passenger no longer has to mail or deliver the paper documents back to the agent before the transaction can be processed.

WIN! WIN! WIN!


Jul 03 1.8

ELECTRONIC TICKETING GENERAL OVERVIEW INFO ETKTG INFO ETKT 1. PNR eligible for an Electronic Ticket

1P- MYYWEW 1.1MONDESIR/PMS*ADT 1 UA 905Q 04NOV TH LHRJFK HK1 1350 1700 /O $ E 2 UA 956Q 15NOV MO JFKLHR HK1 1900 0655 #1/O $ E P- 1.IKM 020 8745 1900 T/WORLDSPAN TRAVEL REF SAM T- 1.T/ TKG FAX-AUTO PRICED FARE TYPE EX *** DI ITEMS EXIST ***

2. Issue an Electronic Ticket and all documents pre-set in agent AIR table ENTRY: EZ RESPONSE:

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 692.50A E0161504119448 692.50 MONDESIR/P 996683 PNR >*4I5RJD(

Worldspan uses an internal program to determine if the flight segments, route and/or carrier are eligible for an Electronic Ticket. The letter E preceding the ticket number indicates an Electronic Ticket was issued. 3. Once the PNR is retrieved after issuing an Electronic Ticket, the

following new items appear in the PNR. a) E preceding the ticket number b) Electronic Ticket Acknowledgement/Authorisation (ETA) in

suppressed item ENTRY: *4I5RJD RESPONSE:

1P- 4I5RJD 1.1MONDESIR/PMS*ADT 1 UA 957Q 01NOV MO LHRJFK HK1 0900 1210 /O $ E 2 UA 956Q 11NOV TH JFKLHR HK1 1855 0655 #1/O $ E P- 1. IKM 020 8745 1900 T/WORLDSPAN TRAVEL REF SAM T- 1.T/28JUL1000 1P/T4S/PM*E0161504119448 I996683 TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DH/ETA/DR


Jul 03 1.9

4. Display the Electronic Ticket Acknowledgement/Authorisation ENTRY: ∗ETA RESPONSE:

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.UA I 28JUL01 100020 ETR 0161504119448 - MONDESIR/PMS

The ETA is added to confirm that an Electronic Ticket Record containing all the relevant ticket information has been created and is now stored in the carrier’s Electronic Ticket database.

5. Document Distribution

Electronic Ticket Settlement Coupon’s (ETSC) are processed and printed according to the local settlement plan requirements and agency’s current document distribution set up.

6. Itinerary Receipt

It is an IATA requirement that a passenger must be given an Itinerary Receipt. This replaces the passenger flight coupon. This document is accepted by airport security as proof of valid transportation documents.

7. Update to reports include: a) DDP - Daily Activity Report b) DDL - Daily Documentation Log c) DDS - Stock Control Report d) DDN - Daily Void Report 8. The passenger checks-in for the flight with: a) Passport b) Frequent Traveller Card c) Photo ID (such as driver’s licence)


Jul 03 1.10

E-TICKET REFERENCE MANUAL ISSUE ELECTRONIC TICKET

Jul 03 2.1

ISSUE ELECTRONIC TICKET


Jul 03 2.2


Jul 03 2.3

2. ELECTRONIC TICKETING

Electronic Ticket - Enforce Ticketing Rules 2.5 EZ Ticketing Command Options 2.11

PNR Updates After Electronic Ticket Request 2.12

Electronic Ticket Acknowledgement/Authorisation 2.13

Form of identification (FOID) 2.15

Electronic Ticket Record 2.17 Electronic Ticket Record Template Options 2.18

Coupon Status Display 2.21 Ticket Data Display 2.22


Jul 03 2.4


Jul 03 2.5

ELECTRONIC TICKET – ENFORCE TICKETING RULES INFO 4PFTP Worldspan allows carriers to enforce Electronic Ticket restrictions at time of documentation issuance and in some cases, provide the option to issue a paper ticket with a surcharge. ELECTRONIC TICKET RESTRICTION IN THE FARES DISPLAY Worldspan provides two new display symbols E and R in a fares display. These are placed prior to the fare basis code, indicating that Electronic Ticket restrictions apply. The E indicates an Electronic Ticket is required. ENTRY: 4FMCIDEN-UA RESPONSE: <partial display>

4FMCIDEN-UA NLX FARES MKCDEN-UA 25OCT99 $$ DL NJ NW TW US TAXES VARY * SEG/PFC CHARGES MAY APPLY LINE FARE RT FARE TRAVEL DATES TKT DTE RTG AP MIN/ BKG NBR CODE OW USD EFF DISC FST/LST NBR DT MAX CDE 1E VE14NQ R 278.00 17SEP9 - - 2 > SU@ 30 VVN 2 #QOE21NQ R 385.00 10SEP9 - 2 > SU@ 30 QQN

E Indicator in fares display The R indicates that more than two restrictions apply, including Electronic Ticket restrictions, Blackout Dates apply, Fare does not auto price. ENTRY: 4FMCIDEN-UA RESPONSE: <partial display>

4FMCIDEN-UA NLX FARES MKCDEN-UA 25OCT99 $$ DL NJ NW TW US TAXES VARY * SEG/PFC CHARGES MAY APPLY LINE FARE RT FARE TRAVEL DATES TKT DTE RTG AP MIN/ BKG NBR CODE OW USD EFF DISC FST/LST NBR DT MAX CDE 1R VE14NQ R 278.00 17SEP9 - - 2 > SU@ 30 VVN 2 #QOE21NQ R 385.00 10SEP9 - 2 > SU@ 30 QQN

R Indicator in fares display


Jul 03 2.6

ELECTRONIC TICKET RESTRICTION – PRICING VALIDATION Worldspan’s ticketing default is Electronic Ticket. As carriers begin to file fares that require Electronic Ticketing, pricing also assumes Electronic Ticketing is being used. Pricing validates the carrier as an Electronic Ticket participant in Worldspan and prices accordingly. For example if a carrier files a fare that has an Electronic Ticket restriction and the carrier is not an Electronic Ticket participant in Worldspan a paper ticket surcharge is applied if applicable, or the fare is not considered. Pricing does not validate that you or the itinerary is Electronic Ticket eligible. At the time of ticketing, if the fare selected has an Electronic Ticket restriction, you must issue an Electronic Ticket. The entry to issue a paper ticket will receive an error message. ENTRY: 4P* RESPONSE: <partial display>

4P*( PNR PRICED ON 10AUG FOR TKTG ON 10AUG - END TRANSACT TO STORE * PRICING RULES VALIDATING CARRIER DEFAULT UA * ELECTRONIC TICKET RESTRICTIONS APPLY - CK SLS RULE * SURCHARGE APPLIED * ** 10AUG DEPARTURE DATE/ 10AUG IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001- 462.32 34.68 2.50 3.00 502.50 YSPECIAL 462.32 34.68 2.50 3.00 502.50 TTL USD


Jul 03 2.7

ELECTRONIC TICKET – PRICING OPTION FOR PAPER TICKET When the pricing option FTP (fare type ticket) is used, pricing searches for the lowest possible fares, including fares with Electronic Ticket restrictions, which allow a paper ticket with a surcharge applied. This option is allowed with all pricing products. ENTRY: 4P*FTP RESPONSE: <partial display>

4P*FTP( PNR PRICED ON 15MAR FOR TKTG ON 15MAR PRICING RULES VALIDATING CARRIER DEFAULT UA ** PAPER TICKET REQUESTED ** 10MAY DEPARTURE DATE/ 10MAY IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001- 736.74 55.26 5.00 6.00 803.00 QSPCL 736.74 55.26 5.00 6.00 803.00 TTL USD ADT MKC UA X/DEN UA SEA 727.44USD736.74END UA

SPECIAL NOTE 1. Care should be taken when using this option in a ticketing entry, as

this option will cause re-pricing.


Jul 03 2.8

ELECTRONIC TICKET – PRICING OPTION FOR PAPER TICKET If a paper ticket is requested and the fare selected has a surcharge, the pricing advisory message ‘Surcharge Applied’ is placed prior to the paper ticket advisory. ENTRY: 4P*FTP RESPONSE: <partial display>

4P*FTP( PNR PRICED ON 15MAR FOR TKTG ON 15MAR PRICING RULES VALIDATING CARRIER DEFAULT UA * SURCHARGE APPLIED ** PAPER TICKET REQUESTED ** 10MAY DEPARTURE DATE/ 10MAY IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001- 736.74 55.26 5.00 6.00 803.00 Q 736.74 55.26 5.00 6.00 803.00 TTL USD ADT MKC UA X/DEN Q9.30UA SEA 727.44USD736.74END UA ZPMCIDEN XF MCI3DEN3


Jul 03 2.9

ELECTRONIC TICKET RESTRICTION

SPECIAL NOTES 1. At the time of ticketing, if you have created a ticket record with a paper

ticket pricing option FTP, you must issue a paper ticket. 2. At the time of ticketing, if you enter the paper ticket option FTP in the

ticket entry or choose a Pricing Instruction (PI) which contains an FTP Worldspan will re-price the itinerary prior to ticket issue.

3. In order to issue a paper ticket you must use the paper ticket override,

i.e. EZT#FTP (this will cause a re-price) ELECTRONIC TICKET ENFORCE PRICING ENTRIES INFO 4PFTP DESCRIPTION ENTRY Agent Assist pricing 4P-S1#FTP Demand pricing 4PFTP Demand pricing with ticket record 4P*FTP Fare comparison 4P.Y#FTP Low fare finder via AccessPlus 4PLF@FTP Low fare finder Rebook via AccessPlus 4PLFB@FTP Paper Ticket (will cause re-pricing) EZT#FTP Power Pricing via AccessPlus 4PLI@FTP Power Shopper via AccessPlus $P@….#FTP Pricing Instruction (will cause re-pricing) 4-PI#4PFTP Stored Fare Quote 4PQFTP


Jul 03 2.10


Jul 03 2.11

ELECTRONIC TICKETING INFO ETKTLIST INFO ETXX0

INFO ETPOS G/AIR/XX0

EZ TICKET COMMAND OPTIONS INFO EZEOPT INFO ETKT ERR Use the entry EZEL to issue an Electronic Ticket and an Itinerary Receipt. RESPONSE:

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 692.50A E0161504119448 692.50 MONDESIR/P 996683 PNR >*4I5RJD(

The letter E proceeding the ticket number indicates that an Electronic Ticket was issued. DESCRIPTION ENTRY Basic entry (defaults to E-Ticket and issues all documents stored EZ in A.I.R table) Issue E-Ticket with Interface EZEI Issue E-Ticket and Itinerary Receipt EZEL Issue E-Ticket and Itinerary Receipt with options EZEL#$CA#CUA#K9 Issue E-Ticket, Itinerary Receipt and suppress EZEL#*IX the Invoice Number Issue E-Ticket, Separate Itinerary Receipt (per pax) EZEL#SI- Issue E-Ticket and Pocket Itinerary Receipt EZEP Issue Paper Ticket and all document in AIR Table EZT* Issue E-Ticket with Split Forms of Payment

EZEL#$CA-334.00/CCAX37421234567001-80.00#CBA#N1.1 or EZEL#$CCVI4929123456780001-250.49/CCAX37421234567001-100.00#CBA#N2


Jul 03 2.12

PNR UPDATES AFTER ELECTRONIC TICKET REQUEST When a PNR is redisplayed after an Electronic Ticket has been issued, the fields indicated below are automatically updated to reflect/include information about the Electronic Ticket that was issued. EXAMPLE: REDISPLAYED PNR

1P- 4I5RJD 1.1MONDESIR/PMS*ADT 1 UA 957Q 01NOV MO LHRJFK HK1 0900 1210 /O $ E 2 UA 956Q 11NOV TH JFKLHR HK1 1855 0655 #1/O $ E P- 1.IKM 0181 745-1900 T/WORLDSPAN TRAVEL / REF PAULINE T- 1.T/28JUL1000 1P/IKM/PM*E0161504119448 I996683 TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DH/ETA/DR

E proceeding the Electronic Acknowledgement /

ticket number Authorisation received from the operating/validating carrier

confirming the E-Ticket has been stored in their data base

SPECIAL NOTES 1. Burst ticketing is not permitted. Refer to INFO ETKTG for further

information. 2. Use the name select option if the number of names exceeds carriers

requirements. Refer to INFO ETKTG for further information.

3. Segment select must be used if non-eligible itinerary segments or segments for different carriers exist in the itinerary.

4. An EZT (for a paper ticket) entry will be required if a PNR contains

non-Electronic and Electronic Eligible segments on the same carrier.

5. Not all carriers permit Infant Electronic Tickets. Refer to individual carrier INFO pages for details. i.e. INFO ETXX0 (where XX = airline code)

6. Boarding Passes cannot be issued in conjunction with, or after, an Electronic

Ticket has been issued. 7. Seat assignment is permitted before, or after, an Electronic Ticket is issued.


Jul 03 2.13

ELECTRONIC TICKET HELP ETA ACKNOWLEDGEMENT/AUTHORIZATION INFO ETA At the time of ticketing, an Edifact message (electronic message) with all flight coupon information is sent to the carrier. The carrier will return an Electronic Ticketing Acknowledgement (ETA) to the Worldspan PNR. This is a positive acknowledgement/authorisation that the validating carrier received and stored the Electronic Ticket in their database. ENTRY: *ETA RESPONSE:

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.UA I 28JUL01 100020 ETR 0161504119448 - MONDESIR/PMS

Passenger Name or Settlement Authorisation Ticket Number Code (SAC) ETR indicator Time (10:00 am and 20 seconds) Date of Issue Type of Acknowledgement / Authorisation I = Original Issue / V = Void /

E = Exchanged/Reissued / RF = Refunded Validating Carrier ETA Item Number One ETA is added per name, per ticket. The ETAs in the PNR are suppressed and cannot be manually removed. EXAMPLE: PNR with MULTIPLE ETA ITEMS

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.UA I 28JUL01 090821 ETR 0161504119447 - MONDESIR/PMS 2.UA V 28JUL01 091505 ETR 0161504119447 - 00162FE4439928 3.UA I 28JUL01 100020 ETR 0161504119448 - MONDESIR/PMS

V indicates the SAC confirming receipt transaction has of void request been voided


Jul 03 2.14

SPECIAL NOTES 1. Worldspan will perform a System Cancel on the ticket number, if the

transmission link fails between the EZ entry being made and the receipt of the ETA. (see section 3, page 8)

2. Name changes are only permitted on VOIDED or REFUNDED Electronic Tickets. The following error response is returned if the coupon’s status is not void.

NAME CHANGE NOT ALLOWED-VOID OR PRINT ELECTRONIC TICKET

(Printing Electronic Tickets is not available to all Worldspan locations)

3. The ETA of the voided ticket that is subsequently name changed is deleted. A new ETA will be created upon issuance of the new ticket.

4. The ETA associated to any divided party is moved to the new PNR. 5. When a PNR is reduced, the ETA for the name(s) being cancelled is removed

from the suppressed item and placed in history with an XE History Code.

XE-UA I 23JAN 40112P ETR 0161234567890-DOE/JOHN R-P/ -CR-F8X/1P GS RR 27APR95 2046Z

6. The carrier may elect to return a Settlement Authorisation Code (SAC) for

void, print, exchange or refund request transactions. This acts as a confirmation number acknowledging that the specified request was received by the airline.


Jul 03 2.15

FORM OF IDENTIFICATION – FOID HELP FOID Some airlines require a Form Of Identification (FOID) to be entered as a Special Service Request (SSR) item before an Electronic Ticket will issue. The primary use of the FOID is for identification at check-in. If the PNR does not contain a FOID, the response to the Electronic Ticketing entry will be:

FOID REQUIRED WITH ELECTORNIC TICKET ON – XX

The FOID SSR entry must include a two-letter code designating the type of identification used. Listed below are examples of two-letter codes: DESCRIPTION ALPHA CODE Credit card CC Drivers license DL Frequent flyer FF Passport PP National Identity NI Confirmation number or record locator CN Ticket number TN Locally defined ID number ID Listed below are examples of SSR FOID formats: DESCRIPTION ENTRY FOID using a frequent flyer number 3SSRFOIDXXHK/FFXX1234567890-1.1 FOID using credit card information 3SSRFOIDXXHK/CCVI47331234567890-1.1 FOID using drivers license 3SSRFOIDXXHK/DLTX9P123ABC456-1.1 FOID using switch card information 3SSRFOIDXXHK/CCSW4427100000000123-1.1 (XX = Airline code) SPECIAL NOTE 1. Not all airlines will accept the different types of two-letter codes.

Refer to INFO ETXX0 (XX = Airline code) for information on individual airline guidelines and policies on FOID’s.


Jul 03 2.16


Jul 03 2.17

ELECTRONIC TICKET RECORD HELP ETR INFO ETR The Electronic Ticket Record (ETR) is a request template used to retrieve the Coupon Status Display after an Electronic Ticket has been issued. The ETR is stored in the validating carrier's Electronic Ticket database. All Electronic Ticket Records are stored in a separate database from the PNR. This means the ETR can be used to display the Coupon Status with or without the live PNR being present. ENTRY: ETR EXAMPLE: ETR request from a live PNR

>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER (0161504119448) 2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR ( ) DATE OF FLT( ) -OR- AIRLINE CONFO ( ) 3.VALIDATING AIRLINE(016) DATE OF FLIGHT ( ) LAST NAME (MONDESIR ) FIRST NAME (PMS ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( ) -OR- B. CREDIT CARD CODE ( ) NUMBER( ) -OR- C. TELEPHONE NUMBER ( )

The indicated fields are automatically populated with information taken from the live PNR. The document number contains the most recent Electronic Ticket issued. A Coupon Status Display may be retrieved directly by the PNR’s ETA item number (see section 2, page 20). ENTRY: ETR EXAMPLE: ETR request without a PNR

>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER ( ) 2.VALIDATING AIRLINE( ) FREQUENT TRVL NBR ( ) DATE OF FLT( ) -OR- AIRLINE CONFO ( ) 3.VALIDATING AIRLINE( ) DATE OF FLIGHT ( ) LAST NAME ( ) FIRST NAME ( ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( ) -OR- B. CREDIT CARD CODE ( ) NUMBER( ) -OR- C. TELEPHONE NUMBER ( )

Worldspan responds with a blank template because an Electronic Ticketed PNR has not been previously displayed.


Jul 03 2.18

ETR TEMPLATE OPTIONS HELP ETR

INFO ETR Once the ETR template is displayed, Worldspan provides 3 options to request the Coupon Status Display. OPTION 1. ELECTRONIC TICKET NUMBER, this is the easiest way to retrieve the Coupon Status display. <partial display>

>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER (1259010188307) <Enter> here when

the data is complete NOTE. 1. If the PNR is live, when the ETR entry is made, Worldspan will always select the first ETA that has not been voided (V).

2. If all Electronic Tickets have been printed or voided, the ETR template is displayed with the last Electronic Ticket number in the ETA field.

OPTION 2. VALIDATING CARRIER, frequent traveller number and flight

departure date, or validating carrier and airline PNR record locator.

<partial display> 2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR (1234567892 ) DATE OF FLT(09JUN01) -OR- AIRLINE CONFO ( )

<Enter> here when

the data is complete OR

VALIDATING CARRIER and airline PNR record locator. <partial display>

2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR ( ) DATE OF FLT( ) -OR- AIRLINE CONFO (4AB2NL )

<Enter> here when

the data is complete NOTE. 1. Retrieval by airline confirmation (record locator) is not supported

by all airlines.


Jul 03 2.19

OPTION 3. VALIDATING CARRIER , flight departure date, last name and first

name (as in PNR name field) and option A. a) origin, destination and flight number

<partial display> 3.VALIDATING AIRLINE(016) DATE OF FLIGHT (09JUN01) LAST NAME (JONES ) FIRST NAME (AMR ) A. ORIGIN CITY(LHR)DESTINATION CITY(IAD) FLIGHT NBR(923 )-OR- B. CREDIT CARD CODE ( ) NUMBER( )-OR- C. TELEPHONE NUMBER ( )

<Enter> here when

the data is complete OR VALIDATING CARRIER , flight departure date, last name and first name (as in PNR name field) and option B. b) credit card type and number

<partial display> 3.VALIDATING AIRLINE(DL ) DATE OF FLIGHT (14APR01) LAST NAME (JONES ) FIRST NAME (AMR ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( )-OR- B. CREDIT CARD CODE (AX) NUMBER(374249635312996 )-OR- C. TELEPHONE NUMBER ( )

<Enter> here when

the data is complete OR VALIDATING CARRIER , flight departure date, last name and first name (as in PNR name field) and option C.

c) passenger telephone number, as held in the phone field which must include the SID or PCC and H, B or W)

<partial display> 3.VALIDATING AIRLINE(DL ) DATE OF FLIGHT (14APR01) LAST NAME (JONES ) FIRST NAME (AMR ) A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( )-OR- B. CREDIT CARD CODE ( ) NUMBER( )-OR- C. TELEPHONE NUMBER (91DQ 770 451 1905-H)

<Enter> here when

the data is complete


Jul 03 2.20

EXAMPLE: OPTION 3 COMPLETED RESPONSE: SIMILAR NAME LIST

ETR MONDESIR/PAULINE 956 JFKLHR 08FEB01 MONDESIR/PMS 9966186 >ETR 0161504119449(

<Enter> here

RESPONSE: COUPON STATUS DISPLAY

TICKET 0161504119449 MONDESIR/PMS OJCBRJ/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 JFKLHR UA956 08FEB01 MX8 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( )

DESCRIPTION ENTRY Display ETR Request Template(with or without live PNR) ETR Display ETR by Ticket Number (with or without live PNR) ETR0061234567890 Display ETR by ETA item number from PNR(with live PNR only) ETR1 Display ETR by Name Select from PNR(with live PNR only) ETR#N1.2 (N.B. N1 is not permitted, the entry must include passenger number) ADDITIONAL INFORMATION 1. As a general rule the ETR is secured to any agency by the IATA number. See INFO ETKTSECURITY for exceptions to this rule. 2. Only the issuing agency or an authorised bridge or branch location may

display the ETR after an Electronic Ticket has been issued. 3. Dividing, reducing or name changes to an Electronic Ticketed PNR do not

result in updates to the ETR. 4. The length of time to view an ETR in the carrier's database after the ticket has

been issued or travel commences, varies. Refer to the individual carrier's INFO pages for details. i.e. INFO ETXX0 (where XX = airline code)


Jul 03 2.21

COUPON STATUS DISPLAY INFO ETXX0 The Coupon Status Display (CSD) is retrieved from the carriers Electronic Ticket database when the ETR template is completed. The CSD contains the passenger's name and the current status of each flight coupon in the Electronic Ticket. A combination of the following options may be present at the bottom of each CSD:

• View the Electronic Ticket DATA • Display the Electronic Ticket History (participating carriers only) • VOID an Electronic Ticket • Request an Electronic REFUND (participating carriers only) • Revalidation (participating carriers only)

EXAMPLE: COUPON STATUS DISPLAY (CSD)

TICKET 1259010188307 PHILLIPS/SMRS MRSL5R/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRLAX BA283 09NOV02 MLWSXGB2 OPEN FOR USE 2 LAXLHR BA282 16NOV02 MLWSXGB2 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( ) >

N.B The tab option(s) will appear in the ETR display only if the carrier supports that function.

The length of time the CSD can be displayed depends upon the coupon status. This does vary per carrier. Refer to INFO ETXX0. (where XX = airline code) The Industry Standard is: • 13 MONTHS from last date of travel, where at least one segment is ‘OPEN FOR

USE’.

• 7 DAYS from last date of travel where NO segments are ‘OPEN FOR USE’.


Jul 03 2.22

TICKET DATA DISPLAY INFO ETR VIEWEXPL The Electronic Ticket Data Display contains all the information that normally prints on a paper ticket. The Ticket Data Display is divided into five sections: 1. Trip Information and Flight Coupon Data 2. Endorsements / Fare Calculation 3. Fare Breakdown / FOP / Tour Code 4. Passenger Information 5. Miscellaneous (Exchange and Agency Data) EXAMPLE: COUPON STATUS DISPLAY (CSD)

TICKET 1259010188307 PHILLIPS/SMRS MRSL5R/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRLAX BA283 09NOV02 MLWSXGB2 OPEN FOR USE 2 LAXLHR BA282 16NOV02 MLWSXGB2 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( ) >

Position your cursor here and <enter>


Jul 03 2.23

RESPONSE: TICKET DATA DISPLAY (TDD)

TKT NBR: 1259010188307 NAME:PHILLIPS/SMRS ORIG/DEST: LHR/LHR NBR OF TKTS ISSUED: 1 TTL NBR OF SEGS: 02 CP N FRM/TO A/L FLT COS DATE TIME ST FBC S 01-O LHR LAX BA 283 M 09NOV02 1200N OK MLWSXGB2 NV 09NOV/09NOV I 02-O LAX LHR BA 282 M 16NOV02 545P OK MLWSXGB2 NV 16NOV/16NOV I **ENDORSEMENT/FARE CALCULATION** ER:NON-REFUNDABLE/NO CHGS FARE CALC INDICATOR: 9 LON BA LAX 220.48BA LON 220.48NUC440.96END ROE.702998BA XT 1.70 AY17.90US2.10XA4.70XY 3.40YC4.90YQ2.00XFLAX3 **FARE BREAKDOWN/FOP/TOUR CODE** *TKT FARE DATA* *AUDITOR* BASE:GBP 310.00 BASE:GBP 310.00 TAX: GB 20.00 TAX: GB 20.00 TAX: UB 8.40 TAX: UB 8.40 TAX: XT 36.70 TAX: XT 36.70 TTL:GBP 375.10 TTL:GBP 375.10 FOP:CA COMM AMT: 22.00 **PSGR INFORMATION** NAME:PHILLIPS/SMRS FA: 1P/MRSL5R FA: 1A/ZX7F4K **MISCELLANEOUS** TICKETING AGT ID:PI SID:IKM DATE:19JUN02 IATA NBR:9966816 SALE INDICATOR:SITI NAME/PLACE OF ISSUE:LONDON GB WORLDSPAN TRAINING CENTRE 2 FREE BAG: PC STATISTICAL CODE:I TKT MODE INDICATION:/ >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( )


Jul 03 2.24

The status of each flight coupon is available in the Coupon Status Display and the Ticket Data Display, as shown below.

COUPON STATUS from COUPON STATUS DISPLAY (CSD) TICKET 1259010188307 PHILLIPS/SMRS MRSL5R/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRLAX BA283 09NOV02 MLWSXGB2 OPEN FOR USE 2 LAXLHR BA282 16NOV02 MLWSXGB2 OPEN FOR USE

COUPON STATUS from TICKET DATA DISPLAY (TDD) CP N FRM/TO A/L FLT COS DATE TIME ST FBC S 01-O LHR LAX BA 283 M 09NOV02 1200N OK MLWSXGB2 NV 09NOV/09NOV I 02-O LAX LHR BA 282 M 16NOV02 545P OK MLWSXGB2 NV 16NOV/16NOV I

The table below contains a list of STATUS options that may appear in the Coupon Status Display and the Ticket Data Display

COUPON STATUS OPTIONS

CSD TDD EXPLANATION OPEN FOR USE I The coupon is available for passenger airport check-in,

refund, exchange, reissue, or void.

USED F The passenger has travelled on the coupon.

REFUNDED RF The coupon has been refunded by the carrier or travel agent.

REVALIDATED RV The coupon has been revalidated.

VOID V The entire Electronic Ticket has been voided

EXCHANGED E Coupon has been reissued or exchanged by the carrier or travel agent

UNAVAILABLE

AL BD CK IO S

The operating carrier has control of the coupon but has not yet provided a current coupon status. (AL=Airport Control, BD=Boarded, CK=Checked-in, IO=Irregular Ops S=Security/fraud)


Jul 03 2.25


Jul 03 2.26

E-TICKET REFERENCE MANUAL POST TICKETING OPTIONS

Jul 03 3.1

POST TICKETING OPTIONS


Jul 03 3.2


Jul 03 3.3

3. POST TICKETING OPTIONS

Electronic Ticket History 3.5 Void Electronic Ticket 3.6

System Cancel 3.8 Electronic Ticket Duplicate Itinerary 3.10

Electronic Ticket Refunds - Check fare rules 3.17

Electronic Ticket Refunds 3.19 Examples of Electronic Ticket refunds 3.21 Electronic Revalidation 3.43 Electronic Exchange 3.45


Jul 03 3.4


Jul 03 3.5

ELECTRONIC TICKET HISTORY INFO ETKT HISTORY The tab option in the Coupon Status Display indicates that the carrier participates in the ability to access the Electronic Ticket History. EXAMPLE: COUPON STATUS DISLAY (CSD)

TICKET 0159010043246 MACKLIN/LMS MW39HU/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 ORDSTL TW115 08SEP99 TKXTWT42 USED 2 STLLGW TW720 08SEP99 TKXTWT42 USED 3 LGWSTL TW721 16SEP99 TKXTWT42 OPEN FOR USE 4 STLORD TW225 16SEP99 TKXTWT42 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( )


The Electronic Ticket history is displayed in chronological order with the most recent changes at the top. RESPONSE: DISPLAYED HISTORY

TICKET 0159010043246 MACKLIN/LMS 1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS SAC 1 ORDSTL TW115 08SEP99 TKXTWT42 FLOWN 08SEP99 2341 TW/DAP/TW FLOWN 08SEP99 2313 TW/OR1/EL BOARDED 08SEP99 2143 TW/OR1/SD CHECKED 31JUL99 0058 1P/Q0R/QC OPEN 2 STLLGW TW720 08SEP99 TKXTWT42 FLOWN 09SEP99 0232 TW/DAP/CO FLOWN 09SEP99 0206 TW/ST1/U5 BOARDED 08SEP99 2143 TW/OR1/SD CHECKED 31JUL99 0058 1P/Q0R/QC OPEN 3 LGWSTL TW721 16SEP99 TKXTWT42 OPEN 31JUL99 0058 1P/Q0R/QC OPEN 4 STLORD TW225 16SEP99 TKXTWT42 OPEN 31JUL99 0058 1P/Q0R/QC OPEN

Current coupon status Old coupon status Agent ID (blank if not available) SID generating the change CRS / Airline performing change Time change was made (local time) Date change was made


Jul 03 3.6

VOID ELECTRONIC TICKET HELP ET VOID An Electronic Ticket may be voided using the existing method via the DDL or via the Electronic Ticket Coupon Status Display. VOID via DAILY DOCUMENTATION LOG HELP DDV INFO DDLPRI EXAMPLE: DAILY DOCUMENTATION LOG

DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0001 150.30A E0169010043251 150.30 FISHER/DMR 000129 0002 370.30A E0169010043252 370.30 CLARKWELL/ 000130 0003 504.00A E0169010043253 504.00 FINNAMORE/ 000131 0004 297.48A ERE0169010043254 297.48 BISHOP/MMR 0005 1357.30C 9329010043255 1237.96 COLEMAN/SM 0006 126.70A 2679010043256 117.16 PETTIT/AMS

ENTRY: DDV2 RESPONSE: CONFIRMED VOID PROCESSING

DDV2 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 370.30A V E0169010043252 370.30 CLARKWELL/ 000147 APPROVAL OBTAINED - VOID PROCESSED - SAC 0016301D426218

The void approval or SAC will only be transmitted when all flight segments in the Coupon Status Display reflect OPEN FOR USE. DESCRIPTION ENTRY Void Item from Displayed DDL DDV3


Jul 03 3.7

VOID via COUPON STATUS DISPLAY HELP ETVOID EXAMPLE: COUPON STATUS DISPLAY

TICKET 0169010043252 CLARKWELL/ LYN2JY/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRJFK UA979 05MAY01 QFW28GB1 OPEN FOR USE 2 JFKLHR UA976 22MAY01 QFX28GB1 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR VOID ELECTRONIC TICKET (V) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( )

Type X or V here and <enter>

RESPONSE: CONFIRMED VOID PROCESSING ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 370.30A V E0169010043252 370.30 CLARKWELL/ 000147 APPROVAL OBTAINED - VOID PROCESSED - SAC 0016301D014093

It is not necessary to perform a void in the DDL and the CSD. When a VOID request has been processed, the DDL and the airline’s Electronic Ticket database are updated to reflect that the coupon’s status is now VOID. SPECIAL NOTES 1. Cancelling the itinerary segments in the PNR does not constitute a void. 2. When an Electronic Ticket has been successfully voided, an attempt to void

the same document will result in the following error message:

ITEM/TKT NBR PREV VOIDED

3. When an attempt to void a ticket is made outside of the BSP reporting

period, Worldspan will return the following error message:

CK DTE-INVLD RPRT PERIOD

4. If the link to a carrier’s Electronic Ticket database is down when a void is

requested, the following error response is returned:

LINK TO CARRIER NOT RESPONDING - RETRY ENTRY

The travel agent will be required to repeat the VOID request until the void request is processed.

5. Void reversal is not allowed on Electronic Tickets.


Jul 03 3.8

SYSTEM CANCEL INFO ETKT SYSCXL Worldspan performs a system cancel on the ticket number when the transmission link fails, between the time an Electronic Ticket drive stream entry is made and an Electronic Ticket Acknowledgement (ETA) is received from the validating carrier. Worldspan waits for a response and when 30 seconds have elapsed, a time out occurs and the following advisory message is returned.

LINK TO CARRIER NOT RESPONDING - RETRY ENTRY TICKET PENDING

Worldspan automatically processes the void for these transactions and the DDL is updated to reflect a system void was performed.

DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0001 150.30A V*E0169010043251 150.30 FISHER/DMR 000129 0002 370.30A E0169010043252 370.30 CLARKWELL/ 000130 0003 504.00A V E0169010043253 504.00 FINNAMORE/ 000131 0004 1357.30C 9329010043255 1237.96 COLEMAN/SM 0005 126.70A 2679010043256 117.16 PETTIT/AMS

System void Daily Documentation Log

or Coupon Status Display void


Jul 03 3.9

SYSTEM CANCEL INFO ETKT SYSCXL with CREDIT CARD APPROVAL When Worldspan performs a system cancel and the form of payment was credit card with an approval code present, the advisory message returned will include the credit card approval code.

LINK TO CARRIER NOT RESPONDING - RETRY ENTRY TICKET PENDING-CREDIT APPROVAL OBTAINED*76245

As the credit approval is still active, an attempt should be made to issue another Electronic Ticket. Manually include the credit card approval code from the previous transaction in the ticketing drive stream entry. i.e

EZEL#$CCAX1234567890123P1201*Z76245#CUA#K7

The credit card approval from the failed Electronic Transaction can also be found in the secondary DDL display. SPECIAL NOTES 1. In locations where BSP allow ATB2 stock to be used for support documents, if

stock has been issued for a transaction that has been ‘system cancelled’, the subscriber must void the stock.

2. The PNR ticketing field and document history are not updated. 3. Worldspan will continue to send the System Cancel Message until the

carrier acknowledges the cancel and/or void.


Jul 03 3.10

ELECTRONIC TICKET - DUPLICATE ITINERARY INFO DUPG When original Invoices, Itinerary receipts or Credit memo documents are created, an unformatted copy is written out to a duplicate file. The duplicate file containing the invoice copies, are indexed from the Document History. Copies are retained in the file for the life of the PNR. Agents have the ability to issue a duplicate document if the document is shown in the Document History and the corresponding record associated to it can be found. To obtain an invoice listing, the current entries to display Document History are used. In order to issue a duplicate document by Document History item number, the Document History index must be displayed first. To issue a duplicate document, a template is displayed with printer and FastMail addresses auto-filled. Only one duplicate document may be requested per template display. The duplicate document template can be displayed using either the DH item number, or the actual invoice number requested. DUPLICATE ITINERARY TEMPLATE ENTRIES HELP DUPR

DESCRIPTION ENTRY Specific Invoice Number DUP*I123567 Specific DH Item Number DUP*DH587 (document history index must be displayed) DH item No. with override printer address DUP*DH4/OP-742803


Jul 03 3.11

DUPLICATE ITINERARY TEMPLATE INFO DUPTEMPEX

RESPONSE/EXAMPLE: DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR

1P-2BBUDW DUPLICATE INVOICE REQUEST ##VIEW 20NOV0905 1P/91P/CE I123457 JONES/K*ADT DUP ( ) TYPE #P# PRINTER #123456# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) DUP ( ) TYPE (F) BR- (123456AB ) CR- ( ) TERMS ( ) ADDR (8168915321 ) DUP ( ) TYPE (I) BR- ( ) CR- (123DE) TERMS ( ) ADDR ([email protected] ) ------------------------------------------------------------ ( ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB)>

Terms and conditions requested language indicator (applicable with fax deliveries)

FastMail customer reference

number

Formatter to be used in production of document (valid only with printer) Blank default, fixed line position, BV – blank variable length, BVD – blank variable with decoder line at bottom, HV – header variable length, HVD - header variable with decoder line at bottom

FastMail billing reference number Delivery method type code, (F)ax, (I)nternet, (P)rinter(Worldspan printer only)

Full length Worldspan printers that the CRT is associated to in the 4G#ML template

FAX number or e-mail delivery address (only applicable if agent is subscribed to FastMail)

Action code to initiate duplicate process. Only one DUP field can be selected Document History index line


Jul 03 3.12

SPECIAL NOTES 1. A maximum of four delivery options will be displayed on the first screen when retrieving the template. If more than four addresses are built for the template, it will be indicated by the presence of the word “MORE” on the

dash line. 2. When printers are moved in to the fields, they will be surrounded by

hashes ## instead of parentheses ( ). This means the agent is unable to modify the TYPE, PRINTER, and the FORMATTER fields.

3. Fax/Mail addresses will auto-fill if the relevant fields are present in the PNR.


Jul 03 3.13

DUPLICATE ITINERARY TEMPLATE INFO DUPTEMPEX ENTRY: *DH

DUP*DH1 RESPONSE: DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR. PNR DOES NOT CONTAIN FAX/MAIL ADDRESS FIELDS

1P-2FSD46 DUPLICATE INVOICE REQUEST >VIEW 07AUG1227 1P/IKM/PI I000408 PHILLIPS/SMRS*ADT DUP ( ) TYPE #P# PRINTER #828204# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------- ( ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >

Formatter to be used in production of

Document. HVD – header variable with decoder line at bottom

Delivery method type code, (F)ax, (I)nternet, (P)rinter (Worldspan only)

Full length Worldspan printers that CRT is associated to in the 4G#ML template

Action code to initiate duplicate process. Only one DUP field can be selected Document History index line


Jul 03 3.14

DUPLICATE ITINERARY TEMPLATE INFO DUPTEMPEX ENTRY: *DH

DUP*DH1 EXAMPLE : DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR. PNR DOES NOT CONTAIN FAX/MAIL ADDRESS FIELDS

1P-2FSD46 DUPLICATE INVOICE REQUEST >VIEW 07AUG1227 1P/IKM/PI I000408 PHILLIPS/SMRS*ADT DUP (X) TYPE #P# PRINTER #828204# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------- (P) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >

Formatter code will be auto-filled by the programs

based on the stored formatter used to produce the original document

Printer address will be auto-filled by the programs and no changes will be accepted from the agent

Type P, when present, will be auto-filled by the programs and cannot be changed by the agent

Type X here, determines delivery method-Only one DUP field can be selected Type P to process and <enter> RESPONSE:

DUPLICATE DOCUMENT REQUEST INITIATED


Jul 03 3.15

DUPLICATE ITINERARY - LINEAR ENTRY INFO DUPREX Duplicate Itinerary/Invoice/Credit Memo linear entry explanation ENTRY: DUPR /P-YE7BD4/IN-000409/DP-828204 Field Explanation Mandatory Yes or No DUPR/ The action code to initiate the

request. YES

/P- PNR/Record locator. YES, unless the PNR is active /IN- The Invoice Number YES /DF- Delivery method with the delivery

address /DF-Fax /DI-Internet /DP-Printer

YES, unless the /OP- field is used

/OP- Over-ride Printer NO /BR- FastMail Billing reference code NO /CR- FastMail Customer reference code NO /T- Terms and Conditions Document NO/Applicable with fax

deliveries only NOTES: 1. The linear entry can be made with or without a displayed PNR. 2. Only one /BR- /CR- /T- can exist per DUPR entry. 3. The /P- option is not required if the PNR is already displayed. 4. The CRT must be associated to the 4G#ML template and to the printer address that is used in the linear entry, unless the /OP- override printer field is used . The override printer may be used to send a duplicate document to a hardcopy printer or to a bridge/branch location. 5. The /OP- option cannot be used with /DF-/DI-/DP- options. 6. Fields Specified may be entered in any order following the DUPR/ action code.


Jul 03 3.16


Jul 03 3.17

ELECTRONIC TICKET REFUNDS - CHECK FARE RULES Worldspan does not validate fare rules when a refund is processed. It is the agent’s responsibility to check the fares rules prior to processing a refund. There are several useful methods to check fare rules prior to processing a refund. FARE RULES FOR CURRENT FARES HELP RULES DESCRIPTION ENTRY Mini rule from line 3 of a fares display 4F.R3

- Penalties only 4F.R1#PEN Mini rule assumes today’s date/ fare basis/ 4FLONPAR*NEUNBA-BA airline code

- Penalty only 4FLONPAR*NEUNBA-BA#PEN - Multiple rule categories (max 5) 4FLONPAR*NEUNBA-BA#PEN/ADV

FARE RULES FROM A PRICED ITINERARY HELP FARE RULES Fare rules can also be accessed from a priced itinerary. One of the following pricing entries must be made to obtain the applicable fare (the fare that printed on the ticket) before the pricing rule entries (4PR) will work. DESCRIPTION ENTRY Priced as booked 4P Lowest available fare 4PLF@ Lowest potential fare 4PLFQ@ Once the applicable fare is displayed on the screen any one of the following entries will access the fare rules. DESCRIPTION ENTRY Display full rules for fare component 1 in a PNR 4PR-1 - Specify PTC (PNR contains multiple PTC’s) 4PRPCNN-1 Display specific rule category for fare 4PR-1@PEN component 1 in a PNR - Specify PTC (PNR contains multiple PTC’s) 4PRPCNN-1@PEN


Jul 03 3.18

- Multiple rule categories (max 5) 4PRPADT-1@PEN/ADV

HISTORICAL FARES DISPLAY INFO 4FHIST If the fare is no longer in the Worldspan fares display, agents can access an historical fares display. ATPCO automated pastdate fares and rules can be accessed for up to thirteen months from the current day. This is only applicable to ATPCO carriers. DESCRIPTION ENTRY Display historical fares display 4F LON IAD 15JUN0201JUL02-UA (15JUN02 = ticket date / 01JUL02 = travel date) - With a fare basis code 4FLONIAD15JUN0201JUL02-UA*B14L77N SPECIAL NOTE 1. To display an historical fares display in Worldspan, the following items are mandatory: Routing, travel date, year, ticketing date and airline code.


Jul 03 3.19

ELECTRONIC REFUND HELP REFBSP INFO REFXX INFO REFXXETKT XX=country code The tab option in the Coupon Status Display indicates that the carrier participates in the ability to process Electronic Refunds.

EXAMPLE: COUPON STATUS DISPLAY TICKET 1259010217521 PHILLIPS/AMR 4IEGGL/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRCDG BA302 12JUN03 CFLBA OPEN FOR USE 2 CDGLHR BA305 18JUN03 CFLBA OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( )

Type X or R here and <enter>

RESPONSE: REFUND TEMPLATE

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 29NOV02 TICKET 1259010217521 PHILLIPS/AMR 4IEGGL/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 436.00 FARE:( ) AMT:( ) FARE USED ( ) TAX: GB 10.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 14.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 468.80 TTL:( ) AMT: 10.00 RN(2) ADDL DATA (X) ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

ADDL DATA Place an /X/ in the parentheses to update information in the additional template field

RN The number of refund notice documents to print. The default is 2

COMMISION RECALLED

Value of recalled commission (AMT for specific amount PCT for a percentage value)


Jul 03 3.20

FARE USED Fare amount for the used coupons excluding taxes PENALTY FOR REFUND Penalty amount

OR

EXAMPLE: ERROR MESSAGE NEED REA PRINTER

This response is generated when there is no CRT/Printer Association for Refund Exchange Authorisation in the document distribution template. Contact your local Help Desk for assistance. The CRT performing the Refund must be associated to the REA option in the Air Table. i.e. 4G#ME. SPECIAL NOTE 1. For some BSP location’s tickets cannot be refunded on the same day of issue,

they must be voided.


Jul 03 3.21

EXAMPLES OF ELECTRONIC TICKET REFUNDS Electronic Ticket refunds can be processed for Published, IT/BT and Net remit Fares and can be either Full Refund or Partial Refund transactions. Examples for the following types of refunds are shown in this manual: Published fare Type of refund 1. Full refund on unused ticket No penalty for refund 2. Full refund on unused ticket Penalty for refund 3. Partial refund on unused non-refundable ticket Taxes are refundable 4. Partial refund on used ticket No penalty for refund 5. Partial refund on used ticket Penalty for refund 6. Partial refund on used ticket No penalty for refund with XT/XF taxes 7. Partial refund on used ticket with split FOP No penalty for refund with XT/XF taxes Net remit fares Type of refund 1. Full refund on unused ticket No penalty for refund 2. Full refund on unused ticket Penalty for refund 3. Partial refund on unused non-refundable ticket Taxes are refundable 4. Partial refund on used ticket No penalty for refund 5. Partial refund on used ticket With penalty for refund


Jul 03 3.22

ELECTRONIC REFUND INFO REFXX

INFO REFXXETKT XX=country code No calculations are necessary when requesting a full refund, simply type F and enter on the action line, complete the additional data template and the process is complete. PUBLISHED FARE EXAMPLES 1 – 7

EXAMPLE 1: FULL REFUND / UNUSED TICKET / NO PENALTY FOR REFUND ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 29NOV02 TICKET 1259010217521 PHILLIPS/AMR 4IEGGL/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 436.00 FARE:( ) AMT:( ) FARE USED ( ) TAX: GB 10.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 14.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 468.80 TTL:( ) AMT: 10.00 RN(2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type F and <enter> Update information in the Additional Data Template

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW

ORIG FOP CA AMOUNT GBP 468.80 DOMESTIC (N * Y/N NET (N * Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>

Type C to confirm Complete applicable fields and <enter> within the Additional Data Template

Amount will auto fill from previous template


Jul 03 3.23

RESPONSE: COMPLETED FULL REFUND REFUND PROCESSED

The ETA is updated to reflect that the flight coupon has been refunded.

EXAMPLE: *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 29NOV02 102432 ETR 1259010217521 - PHILLIPS/AMR 2.BA RF 08JAN03 102757 ETR 1259010217521 – 125EGD611TB1T

ADDITIONAL DATA TEMPLATE INFO REFXXTEMP XX=country code

EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW

ORIG FOP CA (a) AMOUNT GBP 468.80 (b) DOMESTIC ( * Y/N (c) NET ( * Y/N (d) ORIG FOP2 (e) AMOUNT2 (f) TOUR CODE (g) ORIG ISSUE DOC (h) NET FARE AMT ( )(i) SELLING FARE AMT (j) A/L AUTHORITY (.........................) (k) REFUND PENALTY (l) COMM EARNED (m) CUSTOMER FILE REF (n) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP (o) THE NET FIELD IS A MANDATORY FIELD>

EXPLANATIONS OF FIELDS:

(a) ORIG FOP*** Form of payment from original ticket (b) AMOUNT*** Three letter currency code and currency value (c) DOMESTIC Y – for wholly domestic travel, otherwise, N . i.e. LONMAN (d) NET Y – for a Net transaction, otherwise, N (e) ORIG FOP2*** The second form of payment for a document issued with two forms of payment (f) AMOUNT2*** The amount for the ORIG FOP 2 field (g) TOUR CODE As shown on the ticket (mandatory if the Net Field contains Y) (h) ORIG ISS DOC***

The validating carrier code, the 10-digit ticket number and the check digit of the original issue ticket.

(i) NET FARE AMT The net fare amount for a Net Remit transaction (excluding taxes) (j) SELLING FARE AMT

Not in use

(k) A/L AUTHORITY

Airline authorisation code to refund certain types of tickets (min 1 max 25 characters). The code prints on the Refund Notice document The following characters only are permitted: - - * . / $

(l) REFUND PENALTY

Refund penalty value (manually input by user). Prints on the Refund Notice document in the CANX FEE box Note: - Not applicable for electronic tickets. This value should be input in the PENALTY FOR REFUND field in the e-ticket refund template. This will subsequently auto fill to this field in the additional data template

(m) COMM EARNED

Not in use

(n) CUSTOMER FILE REF

Reference number for credit card – maximum of 27 alpha/numeric characters (optional entry…used if data entered in original sales transaction)

(o) ACTION C = CONFIRM and process the data, and return to REFUND template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing.


Jul 03 3.24

H = HELP displays an explanation for each template field. *** These fields, when completed in the primary refund template, are

automatically copied to the additional data template. This will include the appropriate forms of payment and their values for split payment transactions. The fields will display without the parentheses so the data cannot be removed or changed.


INFO REFXXETKT XX=country code Before attempting to process a refund with penalties or fare used amounts, ensure that the refund amounts are correct. When a refund has been processed, the refunded amount cannot be changed. The following templates highlight the sequential events when a full or partial refund is processed where there are no combined unused (XT) and/or Passenger Facility Charges (XF) taxes.

EXAMPLE 2: FULL REFUND / UNUSED TICKET / PENALTY FOR REFUND ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 08JAN03 TICKET 0749010220912 PHILLIPS/SMRS 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:( ) AMT:(50.00 ) FARE USED ( ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:( ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Update information Type F and <enter> in the Additional Data Template

Penalty for refund

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CK AMOUNT GBP 177.00 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP


Jul 03 3.25

THE NET FIELD IS A MANDATORY FIELD>

Type C Complete applicable fields and <enter> within the Additional Data Template

Amounts will auto fill from previous template

RESPONSE: COMPLETED FULL REFUND / UNUSED TICKET / PENALTY FOR REFUND REFUND PROCESSED ELECTRONIC REFUND INFO REFXX

INFO REFXXETKT XX=country code

EXAMPLE 3: PARTIAL REFUND / UNUSED NON-REFUNDABLE TICKET/ TAXES ARE REFUNDABLE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 0749010220983 REFUNDS/FMS ODH3LS/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(0.00 ) AMT:( ) FARE USED (172.00 ) TAX: GB 5.00 TAX:(5.00 ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(5.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Update information

in the Additional Data Template

Fare used Deduct Fare Used from the

Full Fare, specify all taxes to refund Partial refund total must equal fare

Amount and taxes

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 5.00 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>


Complete applicable fields


Jul 03 3.26

Type C and <enter> within the Additional Data template

RESPONSE/EXAMPLE: COMPLETED PARTIAL REFUND / UNUSED NON-REFUNDABLE TICKET/ TAXES ARE REFUNDABLE REFUND PROCESSED

SPECIAL NOTE 1. The only time the “Fare Used” field in the refund template is completed, is

when the journey has started. The only exception to this is when the journey has not started and you are processing a non-refundable fare but taxes are refundable.



EXAMPLE 4: PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 08JAN03 TICKET 0749010220912 PHILLIPS/SMRS 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(102.00 ) AMT:( ) FARE USED (70.00 ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(102.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Update information Type P and <enter> in the Additional Data Template

Fare used

No penalty for refund

Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare amount and taxes

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CK AMOUNT GBP 102.00 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP


Jul 03 3.27

THE NET FIELD IS A MANDATORY FIELD>

Type C and <enter> Complete applicable fields within the Additional Data template


RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND REFUND PROCESSED ELECTRONIC REFUND INFO REFXX


EXAMPLE 5: PARTIAL REFUND / USED TICKET/ PENALTY FOR REFUND

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 08JAN03 TICKET 0749010220912 PHILLIPS/SMRS 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(102.00 ) AMT:(50.00 ) FARE USED (70.00 ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(102.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Update information Type P and <enter> in the Additional

Data Template

Fare used

Penalty for refund Deduct Fare Used from the

Full Fare and enter remaining fare into the Partial Fare Data Column

No taxes to refund

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE

***ADDITIONAL DATA *** >VIEW ORIG FOP CK AMOUNT GBP 102.00 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>


Jul 03 3.28

Type C Complete applicable fields and <enter> within the Additional Data template

Amount will auto fill

from previous template

Penalty amount will auto fill from previous template

RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET/ PENALTY FOR REFUND

REFUND PROCESSED ADDITIONAL TAX TEMPLATES INFO REFXX

INFO REFXXETKT XX=country code Additional templates have been created to show the breakdown of combined taxes (XT) and unused Passenger Facility Charges (PFC’S) for refund. These additional templates will display when: -

• An XT and/or XF tax code is present in the ‘Full Fare Data’ column • An amount for the XT and/or XF tax code is found in the ‘Partial Fare data’ column • P (for partial refund) is entered in the ACTION field.

The following templates highlight the sequential events when refunding unused combined (XT) and/or Passenger Facility Charges (XF) taxes.

EXAMPLE 6: PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND WITH XT/XF TAXES ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 0169010220985 REFUNDS/AMR 4DRMR3/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 328.00 FARE:(164.00 ) AMT:( ) FARE USED (164.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 30.50 TAX:(30.50 ) *COMMISSION RECALLED* TTL: GBP 386.90 TTL:(194.50 ) PCT: 7 RN (2) ADDL DATA (X) ACTION (P ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Fare used

Deduct Fare Used from the

Full Fare, specify taxes to refund Partial refund total must equal fare

Amount and taxes


Jul 03 3.29

ADDITIONAL TAX TEMPLATES INFO REFXX


RESPONSE/EXAMPLE: COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT & XF TAXES ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01(AY) (1.60....) TX02(US) (16.70...) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (IAD4.5 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 30.50

Type C and <enter> Tab around the additional taxes template and enter the individual ISO tax code and

tax amount for the XT tax Tab to unused PFC and enter

the unused PFC airport code and amount for the XF tax


***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 194.50 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>


Jul 03 3.30

Type C to confirm Complete applicable fields and <enter> within the Additional Data template


RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND WITH XT/XF TAXES REFUND PROCESSED

ADDITIONAL DATA TEMPLATE WITH SPLIT FORMS OF PAYMENT Where the refund involves a transaction with split forms of payment, the refund amount will be applied to the first form of payment, with any remaining balance applied towards the second form of payment.

EXAMPLE 7: PARTIAL REFUND / USED TICKET/ WITH SPLIT FOP / NO PENALTY FOR REFUND WITH XT/XF TAXES

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13JAN03 TICKET 0749010220917 PHILLIPS/SMRS 2U9Q4E/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 99.00 FARE:(49.50 ) AMT:( ) FARE USED (49.50 ) TAX: GB 5.00 TAX:(5.00 ) *COMMISSION EARNED* TAX: UB 8.40 TAX:(8.40 ) AMT: TAX: XT 14.10 TAX:(14.10 ) *COMMISSION RECALLED* TTL: GBP 126.50 TTL:(77.00 ) PCT: 7.00 ORIG FOP - CCAX 76.50 / CK 50.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Fare used


Type P and <enter> Full Fare, specify taxes to refund Partial refund total must equal fare

Amount and taxes Split form of payment

RESPONSE/EXAMPLE: COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT TAXES

***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 GB 5.00 TX02 UB 8.40 TX03(CJ) (2.90....) TX04(NL) (3.50....) TX05(RN) (7.10....) TX06(VV) (0.60....) TX07(..) (........) TX08(..) (........) TX09(..) (........)


Jul 03 3.31

TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 14.10

Type C and <enter> Tab around the additional taxes template

and enter the individual ISO tax code and tax amount for the XT tax

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CCAX372449635312118 AMOUNT GBP 76.50 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 CK AMOUNT2 0.50 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP


within the Additional Data template Type C Split form of payment and <enter>

RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET/ WITH SPLIT FOP / NO PENALTY FOR REFUND WITH XT/XF TAXES

REFUND PROCESSED - CCAX 76.50/CK 0.50


Jul 03 3.32

ELECTRONIC REFUND INFO REFXX INFO REFXXETKT XX= country code NET REMIT EXAMPLES 1 – 5

EXAMPLE 1: FULL REFUND / UNUSED TICKET / NO PENALTY FOR REFUND

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 22JAN03 TICKET 0019010220979 REFUNDS/TESTMS NRBJV5/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE GBP 506.00 FARE ( ) AMT ( ) FARE USED ( ) TAX GB 20.00 TAX ( ) *COMMISSION EARNED* TAX UB 8.40 TAX ( ) AMT TAX XT 21.10 TAX ( ) *COMMISSION RECALLED* TTL GBP 555.50 TTL ( ) PCT 7 RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT



***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 555.50 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1234VS Q CQ ORIG ISSUE DOC NET FARE AMT (400.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP


Jul 03 3.33

THE NET FIELD IS A MANDATORY FIELD

Complete applicable fields Enter full Net amount within the Additional Data Template Type C and <enter>

RESPONSE: COMPLETED FULL REFUND REFUND PROCESSED

ELECTRONIC REFUND INFO REFXX INFO REFXXETKT XX= country code

EXAMPLE 2: FULL REFUND / UNUSED TICKET / PENALTY FOR REFUND ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 1259010221006 REFUNDS/FMS 4EF43C/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 815.00 FARE:( ) AMT:(50.00 ) FARE USED ( ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 21.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 849.80 TTL:( ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (F F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Update information

Type F and <enter> in the Additional Data Template

Penalty for refund

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 849.80 DOMESTIC (N* Y/N NET (Y) Y/N ORIG FOP2 AMOUNT2 TOUR CODE ABCD KCJJQ,CQ ORIG ISSUE DOC NET FARE AMT ( 165.20) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF


Jul 03 3.34

ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP

Type C Complete applicable fields and <enter> within the Additional Data Template

Amounts will auto fill from previous template Enter full net amount

RESPONSE: COMPLETED FULL REFUND / UNUSED TICKET / PENALTY FOR REFUND

REFUND PROCESSED ADDITIONAL DATA 2 TEMPLATE FOR NET REMIT TICKETS This template will only display when: -

• There is an amount in the NET FARE AMT field in the ADDITIONAL DATA TEMPLATE and

• It is a partial refund or

• The refund is for an exchanged ticket. The display of the template will include a message alerting the user as to which fields to complete.

EXAMPLE 3: PARTIAL REFUND / UNUSED TICKET / NON REFUNDABLE TICKET/TAXES REFUNDABLE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 1259010221005 REFUNDS/HMR 4EF43C/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 815.00 FARE:(0.00 ) AMT:( ) FARE USED (815.00 ) TAX: GB 5.00 TAX:(5.00 ) *COMMISSION EARNED* TAX: UB 8.40 TAX:(8.40 ) AMT: TAX: XT 21.40 TAX:(21.40 ) *COMMISSION RECALLED* TTL: GBP 849.80 TTL:(34.80 ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (P F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Update information

in the Additional Data Template


Jul 03 3.35


Full Fare, specify all taxes to refund partial refund total must equal fare

amount and taxes

RESPONSE/EXAMPLE: COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT TAXES ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 GB 5.00 TX02 UB 8.40 TX03(GR) (8.00....) TX04(WP) (6.80....) TX05(WQ) (1.60....) TX06(YQ) (5.00....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 21.40




***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 34.80 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ABCD KCJJY CY ORIG ISSUE DOC NET FARE AMT (200.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>


within the Additional Data Template Enter full Net amount

Type C and <enter>

RESPONSE/EXAMPLE: ADDITIONAL DATA 2 TEMPLATE – NET FARE ONLY ***ADDITIONAL DATA 2*** >VIEW NET FARE AMT 200.00 NET FARE USED (200.00..* NET FARE REFUND (0.00....* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS

Net fare used Net fare to refund

Type C and <enter>


Jul 03 3.36

RESPONSE: COMPLETED PARTIAL REFUND / UNUSED TICKET / NON REFUNDABLE TICKET /TAXES REFUNDABLE

REFUND PROCESSED

ADDITIONAL DATA 2 TEMPLATE FOR NET REMIT TICKETS

EXAMPLE 4: PARTIAL REFUND / USED TICKET / NO PENALTY FOR REFUND

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 22JAN03 TICKET 0019010220977 REFUNDS/TESTMS NRBJV5/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 444.00 FARE:(222.00 ) AMT:( ) FARE USED (222.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: AY 1.60 TAX:(1.60 ) AMT: TAX: XT 28.80 TAX:(28.80 ) *COMMISSION RECALLED* TTL: GBP 494.40 TTL:(252.40 ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Update information in the Additional Data Template



Amount and taxes

RESPONSE/EXAMPLE: COMPLETED ADDITIONAL TAXES TEMPLETE WITH XT TAXES ***ADDITIONAL TAXES*** >VIEW

CODE AMOUNT CODE AMOUNT CODE AMOUNT


Jul 03 3.37

TX01 AY 1.60 TX02(US) (16.60 ) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (ORD4.50 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 28.80



Tab to unused PFC and enter the unused PFC airport code and

amount for the XF tax RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE

***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 252.40 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1231VS Q CQ ORIG ISSUE DOC NET FARE AMT (300.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD

Complete applicable fields Enter full Net amount within the Additional Data Template

Type C and <enter>

RESPONSE/EXAMPLE: ADDITIONAL DATA 2 TEMPLATE – NET FARE ONLY

***ADDITIONAL DATA 2*** >VIEW NET FARE AMT 300.00 NET FARE USED (150.00..* NET FARE REFUND (150.00..* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS

Net fare used Net fare to refund

Type C and <enter>


Jul 03 3.38

RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET / NO PENALTY FOR REFUND

REFUND PROCESSED

ADDITIONAL DATA 2 TEMPLATE FOR NET REMIT TICKETS

EXAMPLE 5: PARTIAL REFUND / USED TICKET / PENALTY FOR REFUND

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 22JAN03 TICKET 0019010220977 REFUNDS/TESTMS NRBJV5/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 444.00 FARE:(222.00 ) AMT:(50.00 ) FARE USED (222.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: AY 1.60 TAX:(1.60 ) AMT: TAX: XT 28.80 TAX:(28.80 ) *COMMISSION RECALLED* TTL: GBP 494.40 TTL:(252.40 ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Update information in the Additional Data Template

Fare used

Penalty for refund



Amount and taxes

RESPONSE/EXAMPLE: COMPLETED ADDITIONAL TAXES TEMPLETE WITH XT TAXES


Jul 03 3.39

***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 AY 1.60 TX02(US) (16.60 ) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (ORD4.50 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 28.80



Tab to unused PFC and enter the unused PFC airport code and

amount for the XF tax

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA *** >VIEW ORIG FOP CA AMOUNT GBP 252.40 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1231VS Q CQ ORIG ISSUE DOC NET FARE AMT (300.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD


within the Additional Data Template Enter full Net amount

Penalty for refund will auto fill from primary template

Type C and <enter>

RESPONSE/EXAMPLE: ADDITIONAL DATA 2 TEMPLATE – NET FARE ONLY ***ADDITIONAL DATA 2*** >VIEW NET FARE AMT 300.00 NET FARE USED (150.00..* NET FARE REFUND (150.00..* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP


Jul 03 3.40

REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS

Net fare used (do not deduct penalty here) Net fare to refund

Type C and <enter>

RESPONSE: COMPLETED PARTIAL REFUND / USED TICKET / PENALTY FOR REFUND REFUND PROCESSED

REPRINT REFUND NOTICE OPTIONS HELP REFREP INFO REFXX R/N XX=country code DESCRIPTION ENTRY Reprint refund notice from DDL item 1 & print 2 copies DDRF1#RN2 Reprint refund notice from DDL items 3,5 & 8 DDRF3/5/8#RN4 & print 4 copies Reprint refund notice from DDL items 4 -10 & print 1 copy DDRF4-10#RN1 Reprint refund notice from DDL items 3 & 4 - 7 & 12 DDRF3/4-7/12#RN3 and print 3 copies (maximum number of reprinted items per transaction = 10) SPECIAL NOTES 1. Reprinting is only possible whilst DDL is active 2. The entries are identical for both Paper and Electronic Tickets 3. Reprinting is not allowed when an e-ticket is exchanged and refunded on the same day


Jul 03 3.41

PRINT REFUND REPORT HELP REFRPT INFO REFRPT Each month’s refund data will be retained for a period of two months and two days, e.g. on July 01 and 02 the refund data will be available for May and June. On July 03, the data for May will be purged. DESCRIPTION ENTRY Print June refund report DD*RF*MJUN-JT Print report to specific printer routing DD*RF*MJUN-JTC4BRR Print report for bridged IATA location 3822244 (prints at location making the entry)

DD*RF*9122244*MJUN-JT

Print report for specific carrier DD*RF*C220*MJUN-JT SPECIAL NOTES 1. Carrier codes, printer routings, month and IATA location can be combined in any order after DD*RF* 2. These entries are identical for both paper and electronic tickets


Jul 03 3.42

SPECIAL NOTES 1. The automated refund notice document is issued for each automated

electronic refund process. It is issued when the automated refund templates are successfully completed. A refund notice document number is automatically assigned to each document. Two copies of the document print for each automated refund. The notice prints to plain paper only.

2. The TTL amount in the PARTIAL FARE DATA field must be lower than the

amount in the FULL FARE DATA. 3. When a partial refund is selected, the TTL amount in the PARTIAL FARE

DATA field must equal the fare and tax(es) being refunded. 4. For partial refunds, unused PFCs must be specified individually and must

include the airport code and amount, e.g. BOS4.50. 5. For partial refunds, tax amounts must be specified individually and must include the ISO tax code and amount, e.g. FR4.90. 6. When both XT and XF tax amounts are manually typed into the

PARTIAL FARE DATA column, the additional taxes template will automatically display with an advisory message to complete the XT tax amount. If XT tax amounts are entered but the unused PFC information


Jul 03 3.43

is excluded, then the additional taxes template will redisplay with an advisory message to enter data in the ‘Unused PFC Fields’.

7. Cancellation and penalties (if any) must be deducted from the partial fare

amount and the balance entered within the parenthesis. ELECTRONIC REVALIDATION HELP ETREVAL INFO ETREVAL Worldspan does not validate fare rules when a revalidation is processed. It is the agent’s responsibility to check the fares rules prior to processing a revalidation. Not all airlines provide the ability to perform Electronic Revalidations. Below is an example of a PNR, which was ticketed for travel 19th September, and the new travel date is 20th September. The amendment(s) to the flight itinerary in the live PNR must be completed before attempting to process the revalidation. EXAMPLE: COUPON STATUS DISPLAY

TICKET 1259999427003 FREEDMAN/PMR 4F9GCR/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRBOS BA239 19SEP01 S2 OPEN FOR USE 2 BOSLHR BA214 21SEP01 S2 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( )



Jul 03 3.44

RESPONSE: REVALIDATION CURRENTLY VIEWING 001 OF 001 TICKET E1259999427003 FREEDMAN/PMR 4F9GCR/1P/ 9966816 CPN FROM/TO FLT DATE FBC PNR SEGMENT: >VIEW 1 LHR BOS BA239 19SEP01 S2 (1 ) 2 BOS LHR BA214 21SEP01 S2 ( ) ACTION (P) MU/MD/MT/MB P/PROCESS H/HELP E/EXIT

Type P to process and <enter> Type PNR segment number

requiring revalidation

RESPONSE:

REVALIDATION PROCESSED

The ETA is updated to reflect the flight coupon has been revalidated. EXAMPLE:

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 14SEP01 171001 ETR 1259999427003 - FREEDMAN/PMR 2.BA RV 16SEP01 180034 ETR 1259999427003 - FREEDMAN/PMR

Date re-validation Time re-validation was

was processed processed(local time)


Jul 03 3.45

ELECTRONIC EXCHANGE

The process to perform an Electronic Exchange is almost identical to a Paper Exchange transaction. PRICE PNR HELP BSPEXCH A ticketing record must be created in order to perform an exchange transaction. Use the pricing method Rate Desk Price to create the ticketing record. N.B. Refer to section 3, page 50, for an alternative method of pricing if all of the flight coupons are unused at the time of performing the exchange transaction. 4/R Start RATE DESK pricing 4/X− Segments with transfer connections 4/S− Segment Data for the new ticket - Fare Basis Codes

- Validity Dates - Baggage Allowance

4/L− Fare Calculation (ladder) for the new fare 4/RF Reissue Fare Information

- New Base Fare - Original or Original and New Ticketing Currencies

- Taxes paid and/or unpaid (maximum 20) - Additional Collection (NOADC = no additional collection)

4/OD Origin and Destination Information 4/OD− International Sale Indicator 4/ To store Once the PNR has been priced, the ticket can be issued. Refer to section 3, pages 51-53 for ticketing commands.


Jul 03 3.46

EVEN EXCHANGE - NO ADDITIONAL COLLECTION Example: Exchange ticket will be issued in the same currency as the original document. Original & exchange ticket issued in the UK, currency (GBP).

Re-route, name change, schedule change, damaged ticket, full payment with an MPD, etc.

1. Start pricing 4/R 2. Transfer connections 4/X−0 3. Segment details (fare basis, validity and baggage allowance) 4/S−1/2−SBD#A#*20K 4. Fare construction (linear format) 4/L- LON BA PAR 205.55 BA LON 205.54 NUC411.09 END ROE.615424 BA XT 2.30FR4.90QX 5. Reissued Fare 4/RFGBP253.00#EVGBP#XGB10.00PD#XUB7.30PD#XQX4.90PD#ANOADC

Additional Collection Original Taxes (PD=paid) Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare 6. Origin and Destination 4/ODLONLON 7. International Sale Indicator 4/OD−SITI 8. Store new ticketing record 4/


Jul 03 3.47

EVEN EXCHANGE - NO ADDITIONAL COLLECTION Example: Exchange ticket will be issued in a different currency from the original document. Original ticket issued in Germany, currency (EUR).

Exchange ticket issued in the UK, currency (GBP). Re-route, schedule change, damaged ticket, etc. 1. Start pricing 4/R 2. Transfer connections 4/X−0 3. Segment details (fare basis, validity and baggage allowance) 4/S−1/2−SBBRT#NV/31DEC#*20K 4. Fare construction (linear format) 4/L-FRA BA LHR 352.90 BA FRA 352.89 NUC705.79 END ROE1.7923 5. Reissued Fare 4/RFEUR428.00#EVEURGBP#XDE8.00PD#XRA20.00PD#ANOADC

Additional Collection Original Taxes in EUR (PD=paid)

New Ticketing Currency Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare 6. Origin and Destination 4/ODFRAFRA 7. International Sale Indicator 4/OD−SITI 8. Store new ticketing record 4/


Jul 03 3.48

UNEVEN EXCHANGE - ADDITIONAL COLLECTION Example: Exchange ticket will be issued in the same currency as the original document. Original & exchange ticket issued in the UK, currency (GBP).

Re-route, upgrade, part payment using an MPD, etc. 1. Start pricing 4/R 2. Transfer connections 4/X−0 3. Segment details (fare basis, validity and baggage allowance) 4/S−1/2−B2#*2PC 4. Fare construction (linear format) 4/L-LON BA NYC Q4.87 685.70AA LON Q4.87 685.70NUC1381.14END ROE.615424 END 5. Reissued Fare 4/ RFGBP850.00#EVGBP#XGB20.00PD#XXF1.90JFK3 #A GBP501.90A

Additional Collection New Tax Additional + unpaid taxes Original Tax (PD=paid) collection Original Ticketing Currency indicator Base Fare (new fare excluding applicable taxes) Reissued Fare 6. Origin and Destination 4/ODLONLON 7. International Sale Indicator 4/OD−SITI 8. Store new ticketing record 4/


Jul 03 3.49

UNEVEN EXCHANGE - ADDITIONAL COLLECTION Example: Exchange ticket will be issued in a different currency from the original document. Original ticket issued in New York, currency (USD).

Exchange ticket issued in the UK, currency (GBP). Re-route, Upgrade, etc. 1. Start pricing 4/R 2. Transfer connections 4/X−2/4 3. Segment details (fare basis, validity and baggage allowance) 4/S−1−YUA#NV/1JUL#*2PC**2/3−Y#*2PC 4. Fare construction (linear format) 4/L− NYC UA LAX 1052.09UA LON Q5.00 2286.00UA NYC Q5.00 1452.00 NUC 4800.09END ROE1.00UA Reissued Fare 5. 4/RFUSD4800.00#EVUSDGBP#XYC5.00PD#XXY6.00#AGBP145.00A

Additional collection + unpaid taxes

New taxes in GBP Original Taxes in USD (PD=paid)

New Ticketing Currency Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare 6. Origin and Destination 4/ODNYCNYC 7. International Sale Indicator 4/OD−SITI 8. Store new ticketing record 4/


Jul 03 3.50

EVEN or UNEVEN EXCHANGE - QUICK STEPS Example: Passenger has not started his/her journey.

Re-route, name change, schedule change, damaged ticket, full/part payment with MPD, upgrade, etc.

1. Auto price PNR for new entire journey 4P* 2. Open ticketing record (created in step 1) to modify the fare line 4/@R 3. Change the fare line for: EVEN EXCHANGE 4/RF-ADT-GBP253.00#EVGBP#XGB10.00PD#XUB7.30PD#ANOADC

Additional Collection Original Taxes (PD=paid) Original Ticketing Currency Base Fare (new fare excluding applicable taxes)

PTC (mandatory) Reissued Fare

UNEVEN EXCHANGE 4/ RF-ADT-GBP850.00#EVGBP#XGB20.00PD#XF1.90JFK3PD#AGBP500.00A

Additional Collection Original Taxes (PD=paid) + unpaid taxes Original Ticketing Currency Base Fare (new fare excluding applicable taxes)

PTC (mandatory) Reissued Fare 4. Origin and Destination 4/ODLONLON 5. International Sale Indicator 4/OD−SITI 6. Store new ticketing record 4/


Jul 03 3.51

EXCHANGE TICKETING EXAMPLES HELP BSPEXCH Once your PNR has been priced the ticket can be issued. The ticketing command must include the following information: a) New Form of Payment

b) Type of Exchange:

EE = Even Exchange IE = Uneven Exchange

c) Exchange Document Information: T = Ticket (paper or electronic, 14 digits including check digit) M = MPD - Multi-Purpose Document or MCO - Miscellaneous Charges Order (14 digits including check digit) O = Other e.g. voucher (2-14 alpha/numeric characters) Substitute the check digit with the letter X instead if unavailable.

d) Original Issue Information (Date including year, city and IATA number – seven digit)

e) Original Document Number (if not first reissue)

f) Original Form Of Payment (if original Form Of Payment is Agent Non Ref, this will show as CASH in the Electronic Ticket Record(ETR)

Ticketing examples: 1. Even Exchange with Itinerary Receipt EZEL#$CK*EET1256527845751X*A/OILON07JAN029124252/O$CK#CBA Original FOP Original Issue (place, date & 7 digit IATA number) Uplifted/Removed Flight Coupons Check Digit Exchange Document Number Type of Exchange Document Type of Exchange (EE = Even / IE = Uneven) New Form of Payment (same as original for Even Exchange) Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory)


Jul 03 3.52

2. Uneven Exchange with Interface EZEI#$CA* IET0754578838914X*4/OIGLA13JUL029122311/O$CCVI#CIB#K7 Original FOP

(include credit card type only)

Original Issue (place, date & 7 digit IATA number)

Uplifted/Removed Flight Coupons Check Digit Exchange Document Number Type of Exchange Document Type of Exchange (EE = Even / IE = Uneven) New Form of Payment (same as original for Even Exchange) Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory) 3. Even Exchange - Exchange Document MPD (full payment with MPD) EZELI#$AN*EEM0571284328189X*A/OIMAN20MAY029129542/O$CA#CAF Original FOP

Type of Exchange Document (M=MPD or MCO) Even Exchange

4. Uneven Exchange - Exchange Document MPD (part payment with MPD) EZELI#$AN*IEM0571284328189X*A/OIMAN20MAY029129542/O$CA#CAF#K7 Original FOP

Type of Exchange Document (M=MPD or MCO) Uneven Exchange

5. Even Exchange with Multiple Exchange Documents EZEL#$CK*EET2209377257208X*2/EEM2209329587891X*A /OILON19APR029124371/O$CK#CLH

Type of Exchange Document (M=MPD or MCO) Even Exchange

Type of Exchange Document (T=Ticket)

Even Exchange


Jul 03 3.53

6. Uneven Exchange with Conjunction Tickets EZEI#$CA*IET0812844662288X*34-289/OILON4OCT029123456/O$CK#CQF#K7

Coupons Conjunction 3 & 4 ticket

7. Uneven Exchange and Original Document Number (not 1st reissue) EZEI#$CA*IET0812844662320X*A/ODT0819027592047X/OILON4OCT029123456/O$CK#CQF#K7

Type of Original Document (T=Ticket) Original Document Uneven Exchange 8. Uneven Exchange (with additional collection). EZEL#$CK*IET1259999160482X*A/OILON 01DEC999966816/O$CA/BP-10.00#CBA

This is only applicable to British Airways. BP = Booking Payment GBP10.00 for re-issued ticket. If there is a negative Booking Payment then the BP option, would be /BP-N10.00

SPECIAL NOTES 1. A Bridge/Branch must exist for exchange transactions to be performed by

anyone other than the original issuing office. 2. An Electronic Ticket shall only be exchanged/re-issued by the issuing

agent or an accredited branch location of the same agent. 3. Ticket numbers must be in logical sequence between 2 and 4

contiguous numbers (e.g. 999-002).

4. Check digit and coupon number do not need to be added to the last conjunctive ticket number. 5. A maximum of 4 conjunction tickets can be shown in the entry. 6. Up to 3 document numbers may be used in one entry, separated with slashes,

but only 2 of the 3 document numbers will print on the ticket.


Jul 03 3.54

E-TICKET REFERENCE MANUAL DAILY DOCUMENTATION LOG

Jul 03 4.1

DAILY DOCUMENTATION LOG


Jul 03 4.2


Jul 03 4.3

4. DAILY DOCUMENTATION LOGS Primary Documentation Log 4.5 Other Daily Documentation Logs and Reports 4.6


Jul 03 4.4


Jul 03 4.5

DAILY DOCUMENTATION LOG With the release of the Electronic Ticket program, Worldspan has enhanced the Daily Documentation Log, which contains a list of all automated tickets issued using the system. The files are maintained for a period of up to 11 days and are purged each Friday. PRIMARY DAILY DOCUMENTATION LOG INFO DDLPRI ENTRY: DD RESPONSE: PRIMARY DAILY DOCUMENTATION LOG

DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0001 150.30A E0169010043251 150.30 FISHER/DMR 000129 0002 370.30A E0169010043252 370.30 CLARKWELL/ 000130 0003 504.00A E0169010043253 504.00 FINNAMORE/ 000131 0004 297.48A ERE0169010043254 297.48 BISHOP/MMR 0005 1357.30C 9329010043255 1237.96 COLEMAN/SM 0006 126.70A 2679010043256 117.16 PETTIT/AMS

The following new status codes are applicable to Electronic Ticketed transactions:

ER = Electronic Refund EX = Electronic Exchange V* = System Cancel/Void

XR = Exchange refund There are no new entries to learn. The Secondary DDL can be accessed using existing functionality. The letter E now precedes the ticket number ENTRY: DD*1 RESPONSE: SECONDARY DAILY DOCUMENTATION LOG

WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0009 150.30A E0169010043251 150.30 FISHER/DMR 000129 FA - 4B27JA TLI - YYY AGT-PM SID-IKM TAIR CTL NBR - 4340025276 NAME - FISHER/DMR TTL TAX - 15.30 COMM AMT - 13.52 FOP- AGENT NONREFUNDABLE


Jul 03 4.6

OTHER DAILY DOCUMENTATION LOGS & REPORTS The following Logs and Reports have been enhanced to reflect that Electronic Tickets have been issued. DAILY ACTIVITY REPORT HELP DDP ENTRY: DDP RESPONSE: CURRENT DAILY ACTIVITY REPORT

DAILY ACTIVITY REPORT WORLDSPAN TRAINING CENTRE 2 IATA 99 66816 09 DEC 01 NBR A/L TKT NBR PNR FA S AGT GROSS CC APRVL 001 1259999160642 2FU6AO JG 528.40 002 9329999160643 M2XUQV KB 944.40 003 E1259999160644 M8972W MI 266.20 421689 004 0169999160645 A24OF6 MI 1204.40 248209 005 1749999160646 M358GL KB 155.70 006 1259999160647 M4BSP8 JG 278.20

Tickets displayed in numerical ascending order STOCK CONTROL REPORT HELP DDS ENTRY: DDS RESPONSE: CURRENT PRIMARY STOCK CONTROL REPORT

IATA AGENCY NAME 9966816 WORLDDSPAN TRAINING CENTRE 2 09 DEC 01 NBR STOCK CNTL NBR A/L TICKET NBR PNR FA IATA NBR LLI 0001 0000000000 E1254695177344 3DAZL5 9966816 000000 0002 0000000000 E1254695177345 NDC54S 9966816 000000 0003 0000000000 E1254695177367 P4BH7L 9966816 000000 0004 9406642755-758 2364695177343 67V2VI 9966816 000000 0005 9406642759-762 1254695177346 OFQUDD 9966816 000000 0006 9406643763-767 2204695177347 32OZY8 9966816 000000

Stock control displayed in numerical ascending order


Jul 03 4.7

DAILY VOID REPORT HELP DDN ENTRY: DDN RESPONSE: CURRENT DAILY VOID REPORT

DAILY VOID REPORT IATA 99 66816 09 DEC 01 WORLDSPAN TRAINING CENTRE 2 LONDON GB REPORT DATE THURSDAY 09 DEC 01 ITEM GROSS P PNR FA AI VS A/L TKT NBR NET AMT VOID 1 293.30A NXEUZG TP V 2364695177287 268.46 09DEC 2 516.60A NMBH5E LF V 0474695177288 472.14 09DEC 3 293.30A MXDUVN RB V E1254695177297 273.98 09DEC 4 699.30C 3AN64S TP V 1254695177314 653.24 09DEC 5 501.60A 3AG544 PB V 1254695177320 468.14 09DEC


Jul 03 4.8

E-TICKET REFERENCE MANUAL MISCELLANEOUS

Jul 03 5.1

MISCELLANEOUS


Jul 03 5.2


Jul 03 5.3

5. MISCELLANEOUS

Glossary of Terms 5.5 Top five frequently asked questions 5.6 - How to activate Electronic Ticketing in an agency 5.6 - How to REISSUE an Electronic Ticket 5.8 - How to REVALIDATE an Electronic Ticket 5.10 - How to VOID an Electronic Ticket 5.12 - How to REFUND an Electronic Ticket after PNR purge 5.13 Index 5.15


Jul 03 5.4


Jul 03 5.5

GLOSSARY OF TERMS Agency Suppression Table. Is used by the travel agency to modify the coupons set by the local settlement plan as OPTIONAL PRINT

Coupon Status Display. Contains a summary of the passenger itinerary, the status of each flight coupon and post ticketing options (e.g. history display, revalidation) available for that specific carrier.

Coupon Suppression Table. Is used by the local settlement plan to pre-set which coupons of an Electronic Ticket, MUST PRINT, MUST NOT PRINT or OPTIONAL PRINT

ECT - Eligibility Control Table. Is an internal table that will verify if a flight is eligible for Electronic Ticketing at both segment sell and at ticket issuance.

Electronic Ticket. A ticket with the passenger flight coupons stored electronically.

ETA - Electronic Ticket Acknowledgement Authorisation. Confirmation that the airline has received and stored the Electronic Ticket request in their own database.

ETR - Electronic Ticket Record. A template used to retrieve the Coupon Status Display after an Electronic Ticket has been issued.

ETSC - Electronic Ticket Settlement Coupons. Set up for the distribution of the coupons in an Electronic Ticket.

FOID - Form Of Identification. A special service A form of identification for passengers using Electronic Tickets when they arrive at the airport.

Itinerary Receipt. Document detailing travel itinerary and air fare which replaces the paper passenger coupon.

SAC - Settlement Authorisation Code. Is a reference number returned by the participating airline to acknowledge and confirm that the Electronic Ticket void or refund request was received and processed.

System Cancel. Automatic void by Worldspan when an Electronic Ticket request failed transmission to airline Electronic Ticket database.

TDD - Ticket Data Display. Contains all the information that normally prints on a


Jul 03 5.6

paper ticket.


Jul 03 5.7

TOP FIVE FREQUENTLY ASKED QUESTIONS Q1 How do I go about getting Electronic Ticketing activated in my agency?

A Type GM/EUR/LON/ACTETKT and complete the template. Electronic Ticket

will be available for your agency within 14 days from completing the activation template.

ENTRY: GM/EUR/LON/ACTETKT ELECTRONIC TICKETING ACTIVATION TEMPLATE FOR UK AGENCIES *ONLY* PLEASE USE THE FOLLOWING TEMPLATE TO REQUEST WORLDSPAN SET UP ELECTRONIC TICKETING FOR YOUR AGENCY. ALLOW AT LEAST 14 DAYS FOR ELECTRONIC TICKETING TO BE ACTIVATED AT YOUR LOCATION. THIS TEMPLATE IS *ONLY* TO BE USED FOR ELECTRONIC TICKETING *ACTIVATION* AND IS NOT FOR COMMENTS OR QUESTIONS REGARDING ELECTRONIC TICKETS. INSTRUCTIONS FOR SENDING THE MESSAGE TEMPLATE-- - TO ACCESS THE TEMPLATE- PLEASE ENTER >GM/L31( - USING YOUR TAB KEY OR YOUR RIGHT ARROW KEY- MOVE THE CURSOR INSIDE THE FIRST PARENTHESIS AND TYPE YOUR AGENCY NAME. DO NOT TYPE BEYOND THE PAREN AT THE END OF EACH LINE AS YOU WILL RECEIVE AN ERROR RESPONSE WHEN YOU TRY TO ENTER. - TAB THROUGH THE TEMPLATE COMPLETING ALL OF THE INFORMATION REQUESTED ON THE TEMPLATE. - TAB OR ARROW TO THE RIGHT OF THE WORD ENTER- WHICH FOLLOWS THE PARENTHESIS. - PRESS THE ENTER KEY TO SEND YOUR MESSAGE. - YOUR RESPONSE WILL BE - SENT - INDICATING THAT THE TEMPLATE HAS BEEN TRANSMITTED. ------------------------------------------------------------ GSM/ETUK ACTIVATE ELECTRONIC TICKETING FOR-- AGENCY NAME ( ) AGENCY SID ( ) AGENCY IATA NUMBER ( ) REQUESTED BY ( ) TODAYS DATE (DDMMMYY) THE UK HELP DESK WILL CONTACT YOU TO VERIFY YOUR DEFAULT DOCUMENT OPTION REQUIREMENTS. ENTER HERE WHEN COMPLETE( ------------------------------------------------------------ THIS ACTIVATION TEMPLATE IS TO BE USED BY TRAVEL AGENCIES LOCATED IN THE UNITED KINGDOM *ONLY*

cont..


Jul 03 5.8

ENTRY: <tab to> or <type> GM/L31 >GSM/ETUK ACTIVATE ELECTRONIC TICKETING FOR-- AGENCY NAME (WORLDSPAN TRAVEL ) AGENCY SID (IKM) AGENCY IATA NUMBER (9966816 ) REQUESTED BY (SAM PHILLIPS ) TODAYS DATE (08DEC01) THE UK HELP DESK WILL CONTACT YOU TO VERIFY YOUR DEFAULT DOCUMENT OPTION REQUIREMENTS. ENTER HERE WHEN COMPLETE( ------------------------------------------------------------ THIS ACTIVATION TEMPLATE IS TO BE USED BY TRAVEL AGENCIES LOCATED IN THE UNITED KINGDOM *ONLY*

Position your cursor Complete the here and <enter> required fields


Jul 03 5.9

Q2 I need to reissue an Electronic Ticket. How do I process this?

A Create the new ticketing record as you would a paper ticket. When you

are ready to issue the new exchange ticket, start your entry with EZEL, EZEI or EZELI and the rest of the entry is exactly the same as for a paper ticket. Refer to pages 3.45 - 3.53 for more examples.

Example: Passenger upgrading ticket to Business class, same currency as

original ticket

ORIGINAL FARE USED 4P*FNP PNR PRICED ON 01DEC FOR TKTG ON 01DEC TRIP VALUE DATA EXISTS SALE INDICATOR- SITI ADT 01 TTL-GBP 401.30 BF-GBP 368.00 TX1- 20.00GB TX2- 7.30UB TX3- 6.00CH LHR BA 712 B 08SEP 1010A OK BEE1 08MAR 23K O ZRH BA 713 B 18SEP 150P OK BEE1 10SEP08MAR 23K LHR LON BA ZRH 297.40BA LON 297.40 NUC594.80END ROE.618693BA

Example: Once the itinerary has been rebooked for the new flight and/or class applicable to the required fare, proceed to create a ticketing record.

CREATE A TICKETING RECORD

ENTRY: 4P* >4P*( PNR PRICED ON 15DEC FOR TKTG ON 15DEC * PRICING RULES VALIDATING CARRIER DEFAULT BA ** 08SEP DEPARTURE DATE/ 08SEP IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF GBP TX GBP TX GBP TX GBP TOTAL GBP GB TAX UB TAX CH TAX 001- 464.00 20.00 7.30 6.00 497.30 C1 464.00 20.00 7.30 6.00 497.30 TTL GBP ADT LON BA ZRH 374.98BA LON 374.98NUC749.96END ROE.618693BA BAGGAGE ALLOWANCE 30K

ENTRY: 4/@R R-OK ENTR @ DATA LADR FORMAT HORZ


Jul 03 5.10

ENTRY: 4/RF-ADT-GBP464.00#EVGBP#XGB20.00PD #XUB7.30PD#XCH6.00PD#AGBP96.00A

TOTAL GBP96.00 FARE GBP464.00 EVGBP96.00 XGB20.00 XUB7.30 XCH6.00 001 ADT GRAND TOTAL GBP96.00

ENTRY: 4/ODLONLON O-OK @ COMPLETE

ENTRY: 4/OD-SITI O-OK @ COMPLETE

ENTRY: 4/ /-OK PNR PRICED

Example: You are now ready to issue your ticket. Here is a typical example of an Uneven Exchange (with additional collection).

EZ DRIVE STREAM ENTRY

ENTRY: EZEL#$CK*IET1259999160482X*A/OILON 01DEC999966816/O$CA/BP-10.00#CBA

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 497.30A X E1259999160504 497.30 WOODS/AMR 996702 PNR >*76PUQ5(

This is only applicable to British Airways. BP = Booking Payment GBP10.00 for re-issued ticket


Jul 03 5.11

Q3 How do I revalidate an Electronic Ticket?

A Before your attempt to revalidate your Electronic Ticket, ensure the PNR

contains the new flight dates, which will be used to process the revalidation. Select the REVALIDATION option from the Coupon Status Display and complete the revalidation template. Refer to page 3.43 for more examples.

Example: A PNR which has been ticketed for travel 19th September and the

new travel date is 20th September.

CURRENT PNR with NEW FLIGHT 1P- LZ887A 1.1RIDLEY/CMR*ADT 1 BA 215Y 20SEP TU LHRBOS HK1 1600 1815 /O $ E 2 BA 214Y 29SEP FR BOSLHR HK1 2110 0835 #1/O $ E P- 1.IKM 0181 745-1900 T/WORLDSPAN TRAVEL / REF PAULINE T- 1.T/12DEC1223 1P/IKM/PM*E1259010043355 I000249 TKG FAX-NOT PRICED FARE TYPE EX **** ITEMS SUPPRESSED ****/DH/ETA/DR

ENTRY: *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 12DEC99 122346 ETR 1259010043355 - RIDLEY/CMR

ENTRY: ETR1 TICKET 1259010043355 RIDLEY/CMR LZ887A/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRBOS BA239 19SEP00 Y2 OPEN FOR USE 2 BOSLHR BA214 29SEP00 Y2 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( ) >ETR REVALIDATION ( )



Jul 03 5.12

REVALIDATION TEMPLATE REVALIDATION CURRENTLY VIEWING 001 OF 001 TICKET E1259010043355 FREEDMAN/PMR LZ887A/1P/ 9966816 CPN FROM/TO FLT DATE FBC PNR SEGMENT: >VIEW 1 LHR BOS BA239 19SEP00 Y2 (1 ) 2 BOS LHR BA214 29SEP00 Y2 ( ) ACTION (P) MU/MD/MT/MB P/PROCESS H/HELP E/EXIT

Type P to process and <enter> Type PNR segment number requiring revalidation

RESPONSE:

REVALIDATION PROCESSED


Jul 03 5.13

Q4 How do I void an Electronic Ticket?

A A void can be processed using the Daily Documentation Log or via the

Electronic Ticket Coupon Status Display. Refer to pages 3.6 - 3.7 for more examples.

OPTION 1: VOID via DAILY DOCUMENTATION LOG

ENTRY: DD DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0001 150.30A E0169010043251 150.30 FISHER/DMR 000129 0002 370.30A E0169010043252 370.30 CLARKWELL/ 000130 0003 504.00A E0169010043253 504.00 FINNAMORE/ 000131 0004 297.48A ERE0169010043254 297.48 BISHOP/MMR 0005 1357.30C 9329010043255 1237.96 COLEMAN/SM 0006 126.70A 2679010043256 117.16 PETTIT/AMS

ENTRY: DDV2 DDV2 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 370.30A V E0169010043252 370.30 CLARKWELL/ 000147 APPROVAL OBTAINED - VOID PROCESSED - SAC 0016301D426218

OR

OPTION 2: VOID via COUPON STATUS DISPLAY

ENTRY: ETR0169010043252 TICKET 0169010043252 CLARKWELL/ LYN2JY/1P/IKM 9966816 CPN FROM/TO FLT DATE FBC STATUS 1 LHRJFK UA979 05MAY00 QFW28GB1 OPEN FOR USE 2 JFKLHR UA976 22MAY00 QFX28GB1 OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR VOID ELECTRONIC TICKET (V) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( )

Type X or V here and <enter>

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 370.30A V E0169010043252 370.30 CLARKWELL/ 000147 APPROVAL OBTAINED - VOID PROCESSED - SAC 0016301D014093


Jul 03 5.14

Q5 How do I process a refund when the PNR has been purged?

A PNR’s and Electronic Tickets are stored in separate databases, therefore you

do not need access to the live PNR to process a refund. To access the Coupon Status Display for an Electronic Ticketed transaction, type ETR followed by the ticket number e.g. ETR1259999567482. Refer to pages 2.17 - 2.20 & 3.17 – 3.39 for more examples.

ENTRY: ETR1259010217521

EXAMPLE: FULL REFUND – PUBLISHED FARE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 29NOV02 TICKET 1259010217521 PHILLIPS/AMR 4IEGGL/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 436.00 FARE:( ) AMT:( ) FARE USED ( ) TAX: GB 10.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 14.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 468.80 TTL:( ) AMT: 10.00 RN(2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT


RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE - PUBLISHED FARE ***ADDITIONAL DATA *** >VIEW

ORIG FOP CA AMOUNT GBP 468.80 DOMESTIC (N * Y/N NET (N * Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>

Complete applicable fields within the Additional Data Template


Type C to confirm and <enter>

RESPONSE: COMPLETED FULL REFUND – PUBLISHED FARE REFUND PROCESSED


Jul 03 5.15

ENTRY: ETR0749010220912

EXAMPLE: FULL REFUND/PUBLISHED FARE/PENALTY FOR REFUND ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 08JAN03 TICKET 0749010220912 PHILLIPS/SMRS 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:( ) AMT:(50.00 ) FARE USED (0.00 ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:( ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Update information in the Additional Data Template

Penalty for refund

Type F and <enter>

RESPONSE/EXAMPLE: ADDITIONAL DATA TEMPLATE - PUBLISHED FARE ***ADDITIONAL DATA *** >VIEW ORIG FOP CK AMOUNT GBP 177.00 DOMESTIC (N* Y/N NET (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>

Type C Complete applicable fields and <enter> within the Additional Data Template Amounts will auto fill from previous template

RESPONSE: COMPLETED FULL REFUND/PUBLISHED FARE/PENALTY FOR REFUND

REFUND PROCESSED


Jul 03 5.16

INDEX

Benefits of Electronic Tickets ……………………………………………………………

1.6

Coupon Status Display ……………………………………………………………………

2.21

Electronic Exchange …………………………………………………………………….….

3.45

Electronic Refund …………………………………………………………………………..

3.19

Electronic Revalidation……………………………………………………………………

3.43

Electronic Ticket Acknowledgement/Authorisation …………………………. 2.13 Electronic Ticket Duplicate Itinerary ………………………………………. 3.10 Electronic Ticket - Enforce Ticketing Rules…………………………………

2.5

Electronic Ticket History …………………………………………………………………

3.5

Electronic Ticket Record ………………………………………………………………….

2.17

Electronic Ticket Record Template Options ………………………………………

2.18

Electronic Ticket Refund - Check fare Rules……….……………………...

3.17

Electronic Ticket Void…………………………………………………………

3.6

EZ Ticketing Command Options………………………………………………………

2.11

Examples of Electronic Ticket refunds 3.21 Form of identification (FOID) 2.15 General Overview…………………………………………………………………………...

1.8

Glossary of Terms……………………………………………………………………………

5.5

How to activate Electronic Ticketing ………………………………………………...

5.6

How to REFUND an Electronic Ticket after PNR purge …………………….. 5.13 How to REISSUE an Electronic Ticket ………………………………………………

5.8

How to REVALIDATE an Electronic Ticket 5.10


Jul 03 5.17

……………………………………… How to VOID an Electronic Ticket …………………………………………………...

5.12

Index.…………………………………………………………………………………………….

5.15

Other Daily Documentation Logs and Reports ………………………………….

4.6

PNR Updates after Electronic Ticket Request…………………………………. 2.12 Primary Documentation Log ……………………………………………………….. 4.5 System Cancel …………………………………………………………………………….. 3.8 Ticket Data Display ……………………………………………………………………. 2.22 Top Five Electronic Ticket Questions ……………………………………………. 5.6 What is an Electronic Ticket?……………………………………………………… 1.5


Jul 03 5.1

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