Etiquette For Everyone Susie Wilson

Australia's Leading Etiquette Expert.

-SUSIE WILSON - Core Competencies

➢ Excellent Business Development skills developed through several key sales & marketing positions in start ups as well as small boutique companies.

➢ Strategic leader and planner with strong qualities in operations, team and staff development.

➢ Passionate about changing the world for the better through own social enterprise.

➢ Communications specialist, with strong knowledge and experience with not for profit

organisations as well as public organisations. Broad marketing and branding experience within retail and companies through project management, as well as consultancy.

Specialities- Relations management, Etiquette and Protocols- People negotiations, Planning and development, Relationship management, operations, and logistics coordination and scheduling.

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The customer etiquette is divided into three major

categories and is dealt below:

Value addition etiquette

Computer related etiquette

The Sale is Important

These rules would assist you in maintaining their old customers in addition to gaining new ones.

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Personality Based Etiquette

Train your Tone: Tone plays a vital part in real time chats where the conversation mirrors a verbal communication. The tone should reveal your personality as warm, courteous, and knowledgeable. A simple example would be the case where a helper with a “Hi; How can I help you today?” greeting message sounds great to a customer than a helper with just a “Hi.”

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Always Keep Discussions Professional:

Sometimes customers may talk to you coarsely, treat you poorly, or even slander you even though you committed nothing wrong. In such cases, it is always important to react professionally and do not get sucked into a negative exchange. Maintain your cool and reply back in a respectful manner. You always have a right to respectively decline to speak any further with the customer. One poor exchange can ruin your reputation and future customer sales.

Value Addition Etiquette

Respect People’s Privacy:

It is of utmost importance to respect people’s private online property as one would of their physical property. Remember that the customer is seeing you work with his computer. Customers’ may like things done a certain way, so show prudence and ask for permission before taking important actions.

Computer Related Etiquette

Clean it up: If you happen to download and install software on the customer’s computer, make sure you remove those which you consider unnecessary for the user. A better option would be to ask the customer whether he/she would like to keep them or not.

The Sale is Important

Remember to “Always be Closing” (ABC) : Your goal is to make some additional income and hence keep your goal in mind. Selling does not mean you are rude or pushy, but think about things that will help convince the customer on your service throughout your discussion:

Beginning of the conversation: Start by saying “I can help you solve that problem quickly” or “Please describe your question and I can get you back and running fast.”

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