ETHICS FOR INDIVIDUAL MOTIVATION

8/7/2019 ETHICS FOR INDIVIDUAL MOTIVATION

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ETHICS FOR INDIVIDUAL MOTIVATIONETHICS FOR INDIVIDUAL MOTIVATION

UNDER GUIDENCE OFUNDER GUIDENCE OF --

Mrs.Mrs. PreetiPreeti ShrivastavaShrivastava

PRESENTED BYPRESENTED BY AnweshaAnwesha PrasadPrasad

AmanAman JainJain

AnkitaAnkita SinghSingh


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ETHICS .ETHICS .

Be sure, youBe sure, you

are right ,thanare right ,thango ahead go ahead


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ETHICS .ETHICS .

Dictionary meaningDictionary meaning SystemSystem

of moral principals, rules andof moral principals, rules and

conducts.conducts.

The origin of this word is fromThe origin of this word is from

ETHOS which meanETHOS which mean

Character.Character. Ethics is defined as a ability toEthics is defined as a ability to

distinguish between right anddistinguish between right and

wrong and to act accordingly.wrong and to act accordingly.


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From where the ethics comeFrom where the ethics come

ReligionReligion

EnvironmentEnvironment Parents and TeachersParents and Teachers


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FAMILY INFLUENCE INDIVIDUAL ETHICSFAMILY INFLUENCE INDIVIDUAL ETHICS

While your parents cant dictate yourWhile your parents cant dictate your

morality, they are typically the first tomorality, they are typically the first to

voice and demonstrate ethicalvoice and demonstrate ethicalboundaries for you. Most parentsboundaries for you. Most parents

consider it one of their critical jobs toconsider it one of their critical jobs to

instill a strong sense of right and wronginstill a strong sense of right and wrong

in their children.When parents tell theirin their children.When parents tell their

children that stealing is wrong, they arechildren that stealing is wrong, they arebuilding a foundation for their childsbuilding a foundation for their childs

personal ethics. How parents behave haspersonal ethics. How parents behave has

a strong impact as well.a strong impact as well.


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Religious Beliefs Impact Personal EthicsReligious Beliefs Impact Personal Ethics

Religious beliefs have a uniqueReligious beliefs have a unique

impact on personal ethics. In general,impact on personal ethics. In general,

religion allows people to accept anreligion allows people to accept anestablished set of moral rules. Byestablished set of moral rules. By

following these spiritual laws, peoplefollowing these spiritual laws, people

feel they are behaving ethically.feel they are behaving ethically.

Religion often promises rewards inReligion often promises rewards in

the afterlife as motivation forthe afterlife as motivation forfollowing the rules. Interestingly,following the rules. Interestingly,

religion can inspire all kinds of acts,religion can inspire all kinds of acts,

including violence.including violence.


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Culture Affects Ethical NormsCulture Affects Ethical Norms

Culture can dictate the ethicalCulture can dictate the ethical

norms that people are used to andnorms that people are used to and

come to expect. The culture youcome to expect. The culture youlive in may impact your ethicallive in may impact your ethical

code more than you even realize,code more than you even realize,

simply because it surrounds you.simply because it surrounds you.

The customs and traditions of theThe customs and traditions of the

society you inhabit becomesociety you inhabit becomeingrained in your psyche, and theingrained in your psyche, and the

ethics of the group are generallyethics of the group are generally

accepttedacceptted..


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Experience Can Shift Your EthicsExperience Can Shift Your Ethics

The events that happen in yourThe events that happen in your

life can also impact your ethics.life can also impact your ethics.

Emotion andEmotion and personalpersonalunderstandingunderstanding may cause amay cause a

powerful shift in beliefs. Forpowerful shift in beliefs. For

example, many people claim toexample, many people claim to

be against the death penalty.be against the death penalty.

However, if a loved one isHowever, if a loved one ismurdered, they may findmurdered, they may find

themselves feeling differentlythemselves feeling differently

when looking into the eyes ofwhen looking into the eyes of

the person responsible.the person responsible.


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Internal ReflectionInternal Reflection

Personal ethics are also developedPersonal ethics are also developed

by our feelings.When we doby our feelings.When we do

something that is against our moralsomething that is against our moralcode, wecode, we feelfeelbad, guilty orbad, guilty or

ashamed. Likewise, when we doashamed. Likewise, when we do

something that fits into our ethicalsomething that fits into our ethical

idea of right weidea of right we feelfeelgood, proudgood, proud

or happy. This causes a sort ofor happy. This causes a sort ofimmediate feedback for creating ourimmediate feedback for creating our

moral standards andmoral standards and making ethicalmaking ethical

decisionsdecisions..


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Idea number 1Idea number 1

Invite team members to devise team mascot,Invite team members to devise team mascot,

name, colours etc and so give them a feeling ofname, colours etc and so give them a feeling of

belonging and ownership of the decisionbelonging and ownership of the decision--

making processmaking process


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Provide regular, visible personal performanceProvide regular, visible personal performance

coaching with positive, targeted feedback andcoaching with positive, targeted feedback and

tactile supporttactile support



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Hold regular theme days ( Red days,Hold regular theme days ( Red days,

Hawaiian days etc)Hawaiian days etc)


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Launch a job rotation programmeLaunch a job rotation programme


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Admit your mistakesAdmit your mistakes


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Communicate your expectations, making themCommunicate your expectations, making them

clear, quantifiable andclear, quantifiable and timeframedtimeframed


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Give regular updates on how the operation isGive regular updates on how the operation is

contributing to the overall businesscontributing to the overall business


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Involve team members in conducting contactInvolve team members in conducting contact

centre tours for other parts of the business andcentre tours for other parts of the business and

for external visitorsfor external visitors


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Clearly communicate opportunities andClearly communicate opportunities and

requirements for growth and advancementrequirements for growth and advancement


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Implement a communications strategy forImplement a communications strategy for

effective communication upwards andeffective communication upwards and

downwards through the contact centredownwards through the contact centre


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Define team values and display them on yourDefine team values and display them on your

operationoperation


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Have a motivational thought for the dayHave a motivational thought for the day

displayed on your operationdisplayed on your operation



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Provide regular feedback (in the moment) andProvide regular feedback (in the moment) and

encourage feedback from your team membersencourage feedback from your team members


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Encourage your teams to be selfEncourage your teams to be self--managingmanaging

(monitoring, reporting, targets,(monitoring, reporting, targets, rosteringrostering etc)etc)


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Get to know your people and what motivatesGet to know your people and what motivates

themthem



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Listen to ideas, thoughts and opinions putListen to ideas, thoughts and opinions put

forward by your team members. If you act onforward by your team members. If you act on

any, make sure that credit is given publicly andany, make sure that credit is given publicly and

any successes celebrated in team meetingsany successes celebrated in team meetings



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Establish an operational Hall of FameEstablish an operational Hall of Fame



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Reinforce team values through all coaching andReinforce team values through all coaching and

trainingtraining



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Encourage personal goal setting in line withEncourage personal goal setting in line with

business goalsbusiness goals



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Position feedback as supporting individual andPosition feedback as supporting individual and

team successteam success



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Delegate tasks and activities to other teamDelegate tasks and activities to other team

membersmembers



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Reward consistent performers as well as oneReward consistent performers as well as one--

offs and big winsoffs and big wins



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Provide new and struggling team members withProvide new and struggling team members with

their own best friend: an experienced buddytheir own best friend: an experienced buddy

to support their development and performanceto support their development and performance



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Encourage selfEncourage self--monitoringmonitoring



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Encourage all team members to become culturalEncourage all team members to become cultural

gatekeepers, assuming responsibility forgatekeepers, assuming responsibility for

living team valuesliving team values



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Lead from the front (dont expect others to doLead from the front (dont expect others to do

something you wouldnt do yourself)something you wouldnt do yourself)



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Lead by exampleLead by example



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Check to ensure your team members clearlyCheck to ensure your team members clearly

understand your expectationsunderstand your expectations



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Conduct regular climate surveys on yourConduct regular climate surveys on your

operationoperation



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Honour your commitmentsHonour your commitments



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Encourage team members to act as internalEncourage team members to act as internal

consultantsconsultants



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Encourage team members to selfEncourage team members to self--appraise theirappraise their

own performanceown performance



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Develop an internal improvement scheme toDevelop an internal improvement scheme to

encourage initiative and creativityencourage initiative and creativity



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Develop an awareness of your preferredDevelop an awareness of your preferred

management style, and have the flexibility tomanagement style, and have the flexibility to

adopt others when appropriateadopt others when appropriate



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Hold cultural days (national dress, food, musicHold cultural days (national dress, food, music

etc), especially if you have a diverse, multietc), especially if you have a diverse, multi--

national workforcenational workforce



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Encourage sponsorship and involvement inEncourage sponsorship and involvement in

external causes and projectsexternal causes and projects



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Provide regular team meetings with rotatingProvide regular team meetings with rotating

chair and encourage input into the agendachair and encourage input into the agenda


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Provide a vision and paint The Big PictureProvide a vision and paint The Big Picture



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Manage by walking around (dont manageManage by walking around (dont manage

remotely)remotely)



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Set high standards and always expect the bestSet high standards and always expect the best

from your peoplefrom your people



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Encourage team members to share specialEncourage team members to share special

interests (hobbies, sports etc)interests (hobbies, sports etc)



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Encourage, facilitate and attend regular teamEncourage, facilitate and attend regular team

activities (social evenings etc)activities (social evenings etc)



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Utilise games as a means of energising andUtilise games as a means of energising and

developing your teamsdeveloping your teams



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Establish work teams (provides friendly,Establish work teams (provides friendly,

healthy competitionhealthy competition))



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Conduct targetConduct target--based competitionsbased competitions



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Adopt a team approach to encourage creativeAdopt a team approach to encourage creative

problemproblem--solvingsolving



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Involve team members in decisions that willInvolve team members in decisions that will

affect themaffect them



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Provide new staff with a list of facilities andProvide new staff with a list of facilities and

amenities in the immediate area (e.g. doctors,amenities in the immediate area (e.g. doctors,

shops, banks, food stores etc)shops, banks, food stores etc)



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Include regular personal checkInclude regular personal check--ins duringins during

team meetingsteam meetings



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Provide opportunities for selfProvide opportunities for self -- improvementimprovementand selfand self--directiondirection



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Provide hourly target updates (bullsProvide hourly target updates (bulls--eye andeye andarrow)arrow)



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Dont overDont over--supervisesupervise



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Motivation for achievementMotivation for achievement


Provide weekly or monthly team awards whichProvide weekly or monthly team awards whichreward individual performance as well asreward individual performance as well as

conduct, upholding values and teamworkconduct, upholding values and teamwork


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Keep your promisesKeep your promises



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Undertake career development planning forUndertake career development planning forhighhigh--performing individualsperforming individuals



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Make performance incentivesMake performance incentives



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Dont let your motivational programme becomeDont let your motivational programme becomeboring: rotate the incentive elements regularlyboring: rotate the incentive elements regularly



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THANK YOUTHANK YOU

ETHICS FOR INDIVIDUAL MOTIVATION

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