Et samhandlings orientert intranett for 100.000 brukere, stein-ivar aarsther

© ABB Group September 28, 2010 | Slide 1

A collaborative intranet for ABBExperiences using SharePoint 2010

Stein-Ivar Aarsæther, 2010-09-22

About me

� Stein-Ivar Aarsæther, Group Vice President

� Head of ABB’s Global Web Management

� Launched ABB’s first country web site in 1995

� Responsible for global web activities since 2000

� Background in journalism and communication

� Once a decent Cobol developer, but that was a some 30+ years ago...


Agenda

� ABB in a nutshell

� The existing intranet and drivers for change

� A long journey towards collaboration

� The solution

� Experiences using SharePoint 2010

� The soft side – organizational aspects

� Next steps

� Questions?


ABB IN A NUTSHELL



A global leader in power and automation technologiesLeading market positions in main businesses

� 117,000 employees in about 100 countries

� $32 billion in revenue (2009)

� Formed in 1988 merger of Swiss (Brown Boveri & Cie) and Swedish (ASEA) engineering companies

� Predecessors founded in 1883 and 1891

� Publicly owned company with global head office in Switzerland


Power and automation are all around usYou will find ABB technologyG

crossing oceans and on the sea bed,

orbiting the earth and working beneath it,

on the trains we ride and in the facilities that process our water,

in the fields that grow our crops and packing the food we eat,

in the plants that generate our power and throughout our homes.

ABB is a knowledge intensive company

� Technology company, lion’s share of employees from engineering backgrounds

� Of 120.000 employees, more than 90.000 are ”white collar” PC users

� The business is purely B2B, often conducted as collaboration intensive projects, and frequently involving customers

� Major challenge is improved collaboration across business units and country borders – One ABB


THE EXISTING INTRANET AND DRIVERS FOR CHANGE


- Traditional CMS-based intranet

- 45 country sites

- 23 languages

- Hundreds of thousands of pages, attachments and images

- ”Top ten intranets of the year, 2002”

- Push, not pull

Confidential© ABB Group September 28, 2010 | Slide 10

The size and complexity of inside.abb.com make itG

� Hard to find the information and services you’re looking for

� Difficult to keep content updated, accurate and relevant to those who need it

Furthermore, users lack the tools to

� Collaborate with their colleagues across the global organization

Confidential© ABB Group September 28, 2010 | Slide 11

Evolving user expectations have outgrown the intranet

� Users want:

� Responsive, ”snappy” interfaces

� Interactivity

� Social features

� Integration with external services

� ”Modern” look-and-feel

� etcG

A LONG JOURNEY TOWARDS COLLABORATION


A long journey


2007 2008 2009 2010 2011

ABB Intranet Conference

ABB Collaboration

Program

July: Version 1.0July: Version 1.0July: Version 1.0

Aug: Version 1.0.5Aug: Version 1.0.5Aug: Version 1.0.5

Sept: Version 1.0.6Sept: Version 1.0.6Sept: Version 1.0.6

tx: Version xxxtx: Version xxxtx: Version xxx

ty: Version yyyty: Version yyyty: Version yyy

Organization Chart


Steering Committee

Stein-Ivar Aarsaether, Michel Collette (Sponsor), Elisabeth Egli

Marco Rena

�Reference Team on inside.abb.com

Niklas Kampe

User engagement, communication, Branding

Kjell Lindstrom

Solo Chen Zuo

Service and Platform Governance and processes

David Jones

Djemel Guizani (MS)

Architecture & Technology

Fabrizio Bertotto (MED)Paul Strick (NAM)Bruno Kaufmann (CEU)Michal Ciach (NAS)David-HongTao Dou (NAS)G(Not final)

Djemel Guizani (MS)

Dep: Thomas David Jones

Stefan Fischer (MS) Bekk Consulting

Kevyin Eva Norton

MS Business Strategy Consultant

THE SOLUTION – A DEMO


Infrastructure

� The initial launch of the system has been done with one SharePoint farm in a data center in Germany.

� Initially scaled to support 20.000 users.

� Users outside Europe are free to join, though performance for these users cannot be guaranteed, until more farms are added later this year.

� Some performance issues have been experienced


EXPERIENCES USING SHAREPOINT 2010


Customizing SharePoint 2010 – an example

Customizing SharePoint 2010 – another example

Measuring up OOTB features against expectations

� The expectations after spending more than a year developing the concept and evaluating ”best of breed” solutions were sky high

� SharePoint 2010 was a big step forward compared to MOSS 2007

� G but there were things we felt needed to be addressed, eg:

� More intuitive layout

� More dynamic activity feeds, that inspire participation

� ABB visual identity (aka ”Branding”)

� Etc.


• It is hard for Microsoft to keep up with the extreme rate of current Web innovation, given SharePoint’s 3-4 year release cycle

More on user expectations

� User expectations are an increasingly powerful force for application modernization in ABB – gone are the days of steamrolling internal users

� Even within ABB, user expectations are colored by users’ experiences on leading sites such as Facebook and Google, to mention a few


Customizing SharePoint 2010 functionality

� A lot of work, but the end result is good

� Some things are worthwhile customizing, others not. Must be evaluated case-by-case in order to decide what to change and what to keep.

� If you do customize, make sure the developers are experienced in SharePoint, and not just in Microsoft .NET development.

� Evaluate 3rd party providers for functionality that you find is lacking in SharePoint.


Customizing SharePoint 2010 look-and-feel

� Motivation

� Builds corporate identity

� Ensures consistency across applications

� Challenges

� Increased cost in terms of initial effort

� The big unknown of future maintenance (surprises)

� How will 3rd party components work?

� Conclusion?

� For many companies branding is a must, but be prepared to draw the line somewhere


SharePoint, both product and platform

� Don't expect SharePoint to solve all your problems

� SharePoint is crammed with OOTB functionality, some of it great, some of it not so fantastic

� Even if you can tick off all your functional requirements when reading the feature list, you may find that you will need to customize to get them working the way you want

� The good news is that SharePoint is a great platform for doing that customization

Use the strengths of the platform

to address the weaknesses of the product


THE SOFT SIDE –ORGANIZATIONAL ASPECTS


SharePoint governance is mulitfaceted


Governance

Information Architecture

Taxonomy

Branding

Provisioning Policy

SystemModel

Team RolesSearchPolicy

Training

Testing

Equipment Standard

Global Setup

Support Plan

Key governance issues

� Formalized process for ordering team spaces

� Evaluate pricing model (eg. free, by space, by storage)

� Process for cleaning up unused spaces

� Ensuring the desired level of ”brand building”

� To what extent is custom development to be allowed/encouraged?


User adoption experiences

� Integrate with existing intranet to drive adoption

� Launch piece-by-piece in order to avoid overwhelming users, and let usage gradually mature

� Profile and colleague networking spreads virally


THE NEXT STEPS


Beyond the FirewallDashboardFurther integration with inside.abb.com

The next steps

QUESTIONS?


Et samhandlings orientert intranett for 100.000 brukere, stein-ivar aarsther

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