Essex NGN / DUCL Schools Update, Summer 2014
4
Essex NGN / DUCL Schools Update, Summer 2014 SECONDARY SCHOOL NETWORK MANAGERS A Network Managers meeting is being held on Wednesday 15th October at 3:15pm, where you can talk to the Schools Broadband Team and DUCL to find out more about the services available. The meeting is being held at Manningtree High School, Colchester Road, Lawford, Manningtree, Essex, CO11 2BW. To register your interest, or forward any questions to the team before meeting them, please email schoolsbroadbandmanager @essex.gov.uk Essex NGN / DUCL Schools Update, Summer 2014 Welcome to our fifth Essex NGN Schools Update In this issue, we feature articles on our Web Hosting and Transparent Proxy Services, as well as information about backing up your passwords and user IDs for your services. It also includes a contact flow chart that shows you who you need to contact when you have a query or a problem. Sometimes it will be our Service Desk and other times it will be the Schools Broadband Team – check out page 4 to find out more! SCHOOLS SERVICES AND CONTACT FLOW CHART
Transcript of Essex NGN / DUCL Schools Update, Summer 2014
Essex NGN / DUCL Schools Update, Summer 2014
SECONDARY SCHOOL NETWORK MANAGERS
A Network Managers meeting is being held on Wednesday 15th October at 3:15pm, where you can talk to the Schools Broadband Team and DUCL to find out more about the services available.
The meeting is being held at Manningtree High School, Colchester Road, Lawford, Manningtree, Essex, CO11 2BW.
To register your interest, or forward any questions to the team before meeting them, please email schoolsbroadbandmanager @essex.gov.uk
Essex NGN / DUCL Schools Update, Summer 2014
Welcome to our fifth Essex NGN Schools Update
In this issue, we feature articles on our Web Hosting and Transparent Proxy Services, as well as information about backing up your passwords and user IDs for your services. It also includes a contact flow chart that shows
you who you need to contact when you have a query or a problem. Sometimes it will be our Service Desk and other times it will be the Schools Broadband Team – check out page 4 to find out more!
SCHOOLS SERVICES AND CONTACT FLOW CHART
Essex NGN / DUCL Schools Update, Summer 2014
WEB HOSTING SERVICE
The Essex NGN School Web Hosting service offers a cost effective and secure platform on which Essex schools can host their individual web sites. The service comprises a virtualised publishing server, located centrally within the Essex NGN core network. Web site content is backed up dynamically to an online storage system in order to protect customer’s web site content in the event of a server failure.
The service offers School ICT Managers/Web developers the flexibility to manage their own website content, supporting a variety of standard web design applications and data transfer protocols.
The table below highlights some of the key features provided by the Essex NGN Web Hosting service, together with the standard applications supported.
‘Web hosting’ refers to an Internet based service that provides individuals and/or organisations with a secure area of data storage on which to locate their web site content and publish it to the World Wide Web.
Web Hosting services are typically offered by Internet Service Providers (ISP) that lease storage space on managed server infrastructure located within their own ISP network environment.
WHY DO YOU NEED THIS SERVICE?WHAT IS WEB HOSTING?
Service Per school capacity / functionality
Web space Unlimited
Apache
FTP Access
PHP5, MySQL
Plesk Admin Panel
CMS One-Click Installs (Drupal, Wordpress)
Unlimited Domains
Enabled Backups
24/7 Network Monitoring
TRANSPARENT PROXY WEB FILTERING SERVICE
A typical deployment scenario, for a Transparent Proxy service, would be in a Guest/BYOD network where the hosting organisation has no control over the configuration of connected client devices. Users of a Guest/BYOD network are able to gain access to a safe, filtered Internet connection using their own personal device such as a laptop, tablet or smart phone, without the need to manually configure proxy settings.
WHY DO YOU NEED THIS SERVICE?
Interested in these services?In the first instance, please ask your Schools IT representative to contact Schools Broadband Manager at Essex County Council who will be able to provide greater details about these two services and any specific information that relates to your School: (schoolsbroadband [email protected])
‘Transparent Proxy’ refers to the process of filtering outbound web traffic, whilst avoiding the requirement to configure proxy settings on a client device. A Transparent Proxy is placed ‘in line’ on the physical connection path, between client devices and the public Internet, where it inspects web based traffic (HTTP/HTTPS etc.) and permits/denies the connection according to pre-defined policy.
WHAT IS TRANSPARENT PROXY?
Essex NGN / DUCL Schools Update, Summer 2014
COST EFFECTIVE TELEPHONY SOLUTIONSWe understand managing school budgets and resources can be a real struggle. So what if we told you DUCL can help cut your telephony spend by 37% on average with our FREE bill analysis?
Working in partnership with Essex County Council, DUCL is working to ensure that schools are getting the best telephony deal possible.
Save money on your telecoms with DUCLWith a low cost telephone solution from DUCL, you can focus your budget where it matters most and benefit from:
• Cost savings on your existing telecoms charges
• Reduction to your overheads and improved efficiencies
• Improved billing experience
• Unrivalled levels of service
PS. Did you know we also sell mobile? Talk to us about our competitive tariffs today.
Active and effective communication is at the heart of every successful schoolWe are confident we can save your school money, so much so that we want you to put us to the test!
Take advantage of our FREE, no obligation bill analysis for schools, where we analyse your current spend and produce a savings report to show how much you could save if you switch.Please email Tony Martinez, DUCL Telephony Manager, at telephony.quotations@ ducltd.co.uk
USER ID AND PASSWORDYour Schools broadband service is made up of a number of elements, that require user ID’s and passwords. Please take some time to check that you have all the information you need before disaster strikes.
When you set up the online backup system (Attix 5) the following information would have been sent to you by the Schools Broadband Team:- Your Group name - Your Group Create Key
You would have, then set the following:- Backup username- Backup Password- Encryption key
All 5 pieces of information should be recorded and kept safe by the school, as these will be needed by the school to do restores from the backup and cannot be reset by Schools broadband team if lost. If you require help with these please contact Schools Broadband Team.
Office 365 email systemIf your school uses Office 365 cloud based email that has been setup by Schools Broadband Team, you will have a super admin account. This is the account that allows you to change passwords, setup new user etc. If you can’t find the details for this account please contact the Schools Broadband Team.
Website hosting To update or edit your schools web site you will again need a user ID and password. If your web site is hosted by DUCL, the helpdesk will be able to help you identify these. If your web site is hosted by another provider, please contact them for help.
Essex Schools Broadband Team Phone 03330 137084Email schoolsbroadband [email protected]
Helpdesk ContactsPhone 0800 028 3011 or 01737 827 030Email customer.service@ ducltd.co.uk
Essex NGN / DUCL Schools Update, Summer 2014
SCHOOL BROADBAND – CONTACT FLOW CHARTBelow is a flow chart outlining the different channels of contact for each query or problem you may have.
If you have a problem with one of your DUCL services, in the first instance please contact the DUCL Service Desk on 0800 028 3011.
If you then need to escalate your issue, please contact the Schools Broadband Team on 03330 137 084.
0333 320 2325
Support or service change requests and
new service quotations forMobile phone
Office telephone
Telephony services
DUCL service [email protected]
0800 0283011 / 01737 827030
Support or service change requests for
Broadband
Internet filtering
Website hosting
Online backups
DNS management
03330 137084
Support or service change requests for
Anti-virus
Set up of online backup
New service quotations forBroadband & Schools services
School Broadband - Contact Flow Chart
Contact regarding
