Essentials of performance management
-
Upload
madelinehart -
Category
Business
-
view
122 -
download
1
Transcript of Essentials of performance management
![Page 1: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/1.jpg)
Essentials of Performance ManagementLeadership is about nurturing and enhancing - Tom Peters
![Page 2: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/2.jpg)
Housekeeping
Mobile Phones Breaks Restrooms Note taking Class participation Introductions
![Page 3: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/3.jpg)
![Page 4: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/4.jpg)
Why is performance management important?
Contributes to the bottom line Improves employment relationship and communication Aligns performance with BR Groups values, goals and
objectives Helps maintain high levels of performance Identifies learning and development needs Aids in succession planning Lets employees provide feedback
![Page 5: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/5.jpg)
What can happen?
= Increased labour turnover
![Page 6: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/6.jpg)
Keys to performance management
Communication Understanding personality differences Consistency in dealing with issues Motivation and reward Focus on helping not punishing
![Page 7: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/7.jpg)
Effective Communication
What is Communication?
The process of exchanging
information and ideas
![Page 8: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/8.jpg)
How we communicate
Vocal - What you hear Tone of voice Clarity Expressiveness
Non-Verbal - What you see or feel
Verbal - The words you say
Non Verbal50%
Verbal10%
Vocal40%
![Page 9: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/9.jpg)
How we communicate
I didn’t say he borrowed my book
![Page 10: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/10.jpg)
How we communicate
Vocal - What you hear Tone of voice Clarity Expressiveness
Non-Verbal - What you see or feel Facial expressions Eye contact Posture Gestures
Verbal - The words you say
Non Verbal50%
Verbal10%
Vocal40%
![Page 11: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/11.jpg)
4 Elements of effective communication
1. Talk behaviour, not personalityPersonality = what we are Behaviour = what we do
We cannot change what we are We can only change what we do
![Page 12: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/12.jpg)
4 Elements of effective communication
1. Talk behaviour, not personality
![Page 13: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/13.jpg)
4 Elements of effective communication
2. Be specific
“I am concerned about your punctuality. You have been 15minutes later for work for the last 3 mornings. Can you please explain to me why?”
Instead of
“You have a bad attitude towards your job”
![Page 14: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/14.jpg)
4 Elements of effective communication
2. Be specific
![Page 15: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/15.jpg)
4 Elements of effective communication
3. Listen Actively
Paraphrase – “Listening to you it seems as if…” Reflect – “So you are saying you have been trained in this
before” Silence – Questions – “What other possibilities are there”
![Page 16: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/16.jpg)
4 Elements of effective communication
3. Listen Actively
![Page 17: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/17.jpg)
4 Elements of effective communication
4. Provide Feedback
Positive
Constructive
Negative
None
![Page 18: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/18.jpg)
4 Elements of effective communication
4. Provide Feedback
![Page 19: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/19.jpg)
4 Elements of effective communication
1. Talk behaviour, NOT Personality2. Be Specific3. Listen Actively4. Provide Feedback
![Page 20: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/20.jpg)
Barriers to effective communication
Time Lack of interest Not focused Feeling unwell or tired Use of judgement
Closed mind Discomfort with the topic Distractions Distance Other people
![Page 21: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/21.jpg)
When communication gets difficult
Sometimes we are faced with situations and people who provoke a strong response in us.
It is important to remember that we always have a choice in how we respond.
Option A• Defend our opinions• Prepare our response• Look for evidence to
support our opinions• Discount evidence the
contrary
Option B• Put your opinions on hold• Listen actively and without
judgement• Look for new information• Stay open to changing your
opinion
CHOOSE
![Page 22: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/22.jpg)
When communication gets difficult
Steps for pulling back Notice your emotional reactions and judgements Freeze your reactions and put it aside Put your attention back on the other person
![Page 23: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/23.jpg)
When communication gets difficult
Steps for pulling back
![Page 24: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/24.jpg)
Essentials of Performance ManagementLeadership is about nurturing and enhancing - Tom Peters
![Page 25: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/25.jpg)
DiSC MODEL OF BEHAVIOUR
OUTGOINGLIKES
CHANGEFAST PACED
RESERVEDDISLIKES CHANGE
SLOWER PACED
![Page 26: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/26.jpg)
DiSC MODEL OF BEHAVIOUR
TASK FOCUSED
PEOPLE FOCUSED
![Page 27: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/27.jpg)
TASK FOCUSED
PEOPLE FOCUSED
DiSC MODEL OF BEHAVIOUR
OUTGOINGLIKES
CHANGEFAST PACED
RESERVEDDISLIKES CHANGE
SLOWER PACED
![Page 28: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/28.jpg)
DiSC MODEL OF BEHAVIOURD
The ConductorSomeone who tends to take charge and make quick decisions
DOMINANCE
THEY ARE THEY VALUE MAY BE LIMITED BY
Self-confident Results Lack of concern for others
Direct Action Impatience
Driven Authority Insensitivity
Forceful Winning
![Page 29: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/29.jpg)
DiSC MODEL OF BEHAVIOURi
THEY ARE THEY VALUE MAY BE LIMITED BY
Enthusiastic Social Recognition Impulsiveness
Charming Collaboration Disorganisation
Optimistic Relationships Lack of follow-through
Talkative Action
The Socialiser
INFLUENCE
![Page 30: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/30.jpg)
The SupporterSTEADINESS
DiSC MODEL OF BEHAVIOURS
THEY ARE THEY VALUE MAY BE LIMITED BY
Helpful Stable environments Too accommodating
Supportive of others Collaboration Indecisiveness
Defending others Appreciation Avoids change
Cooperative Opportunities to help
![Page 31: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/31.jpg)
CONSCIENTIOUS
DiSC MODEL OF BEHAVIOURC
THEY ARE THEY VALUE MAY BE LIMITED BY
Accurate Knowledge/Data Overly critical
Worrisome Stability Isolates themselves
Detail oriented Quality Over-analyses
Independent Precision
The Analyser
![Page 32: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/32.jpg)
The ConductorSomeone who tends to take charge and make quick decisions
TENDENCIES:Assertive, Direct, Decisive, Bossy, Competitive, Aggressive, Demanding, Confrontational
The Socialiser Someone who tends to seek out others and interact with and influenceTENDENCIES:Enthusiastic, Expressive, Warm, Optimistic, Talkative, Impulsive, Easily Distracted, Noisy, Disruptive
The SupporterSomeone who tends to
be easy going, gentle and considerate of
othersTENDENCIES:
Patient, Cooperative, Stable, Reliable, Consistent, Passive, Stubborn, Slow to
Change, Conflict Averse
The AnalyserSomeone who tends to
abide by rules and pays attention to
detail
TENDENCIES:Precise, Orderly, Quiet, Careful,
Conscientious, Critical, Picky, Fussy, Worrisome, Perfectionist
CONSCIENTIOUS
STEADINESS INFLUENCE
DOMINANCE
TASK FOCUSED
PEOPLE FOCUSED
OUTGOINGRESERVED
![Page 33: Essentials of performance management](https://reader034.fdocuments.us/reader034/viewer/2022042619/5882c4c81a28abb2478b6a6b/html5/thumbnails/33.jpg)
ROLE PLAY 1 - MANAGER
ROLE PLAY 1 - EMPLOYEE