Essentials of Km Class Presentation
Transcript of Essentials of Km Class Presentation
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ESSENTIALS OF KM
Knowledge Management is the explicit and
systematic management of vital knowledge-
and its associated processes of creation,
organization, diffusion, use and exploitation-
in pursuit of business objectives.
The levers of KM initiatives:
Customer Knowledge- the most vital
knowledge for creation, survival and growth of
any business activity or organization
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ESSENTIALS OF KNOWLEDGE
MANAGEMENTanagement
Knowledge of Processes- Applying the best
know how in various business processes
Product/Service Knowledge- to provide
smarter solutions, customized users needs
Knowledge of People- Nurturing and
harnessing human intellect
Organizational Experiences; Learning from
past
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ESSENTIALS OF KNOWLEDGE
MANAGEMENTanagement
Knowledge in relationship- understanding of
knowledge that underpins successful
collaboration
Knowledge assets- measuring and managing
intellectual capital
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ESSENTIALS OF KNOWLEDGE
MANAGEMENTanagement Information Static
Independent of Individual
Explicit
Digital
Easy to duplicate
Easy to broadcast
No Intrinsic meaning
Knowledge Dynamic
Dependent on Individuals
Implicit/Tacit
Analogue
Must be re-created
Face to Face
Meaning has to be personally
assigned
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Knowledge:
Is a firm asset
Has different forms
Has a location
Is situational
Important Dimensions of Knowledge
ESSENTIALS OF KNOWLEDGE MANAGEMENTanagement Landscape
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Knowledge
Wisdom
Tacit knowledge
Explicit knowledge
Important Dimensions of Knowledge
The Knowledge Management Landscape
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Organizational learning:Creation of newstandard operating procedures and
business processes reflecting experience
Knowledge management:Set of processesdeveloped in an organization to create,
gather, store, disseminate, and applyknowledge
Organizational Learning and Knowledge Management
The Knowledge Management Landscape
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The knowledge management value chain
The Knowledge Management Landscape
Figure 1-1
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Knowledge acquisition
Knowledge storage
Knowledge dissemination
Knowledge application
The Knowledge Management Value Chain
The Knowledge Management Landscape
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Chief Knowledge Officer (CKO): Seniorexecutive in charge of the organization's
knowledge management program
Communities of Practice (COP): Informalgroups who may live or work in different
locations but share a common profession
The Knowledge Management Value Chain
The Knowledge Management Landscape
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Enterprise Knowledge Management Systems: Generalpurpose, integrated, and firm-wide systems to collect,store and disseminate digital content and knowledge
Knowledge Work Systems (KWS): Information systemsthat aid knowledge workers in the creation andintegration of new knowledge in the organization
Intelligent Techniques: Datamining and artificial
intelligence technologies used for discovering,codifying, storing, and extending knowledge
Types of Knowledge Management Systems
Types of Knowledge Management Systems
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Major types of knowledge management systems
Types of Knowledge Management Systems
Figure 1-2
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Structured knowledge
Semistructured knowledge
Knowledge repository
Knowledge network
Structured Knowledge Systems
Enterprise-Wide Knowledge Management Systems
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Enterprise-wide knowledge management systems
Enterprise-Wide Knowledge Management Systems
Figure 1-3
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KPMG knowledge system processes
Enterprise-Wide Knowledge Management Systems
Figure 1-4
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Key Functions of an EnterpriseKnowledge Network
Knowledge exchange services
Community of practice support
Auto-Profiling Capabilities
Knowledge management services
Knowledge Networks
Enterprise-Wide Knowledge Management Systems
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Teamware: Group collaboration software
running on intranets that is customized forteamwork
Portals, Collaboration Tools, and Learning Management Systems
Enterprise-Wide Knowledge Management Systems
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Learning Management Systems (LMS):
Tools for the management, delivery,tracking, and assessment of various typesof employee learning
Portals, Collaboration Tools, and Learning Management Systems
Enterprise-Wide Knowledge Management Systems
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Knowledge workers perform 3 key roles:
Keeping the organization current in
knowledge as it develops in the externalworld
Serving as integral consultants regarding
the areas of their knowledge, the changestaking place, and opportunities
Acting as change agents
Knowledge Workers and Knowledge Work
Knowledge Work Systems
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Requirements of knowledge work systems
Knowledge Work Systems
Figure 1-5
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Insufficient resources available to structure
and update the content in repositories
Poor quality and high variability of content
quality because of insufficient mechanisms
Content in repositories lacks context,
making documents difficult to understand
Implementation Challenges
Management Issues for Knowledge Management Systems
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Individual employees not rewarded for
contributing content, and many fear
sharing knowledge with others on the job
Search engines return too much
information, reflecting lack of knowledge
structure or taxonomy
Implementation Challenges
Management Issues for Knowledge Management Systems
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1. Develop in stages
2. Choose a high-value business process
3. Choose the right audience
4. Measure ROI during initial implementation
5. Use the preliminary ROI to project enterprise-wide values
Obtaining Value from Knowledge Management Systems
Obtaining Value from Knowledge Management Systems
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