ESRD Network of New York3 About IPRO • Over 30 years in business as a trusted partner to state and...
Transcript of ESRD Network of New York3 About IPRO • Over 30 years in business as a trusted partner to state and...
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ESRD Network of New York Incorporating the Patient's Voice
May 23, 2017
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IPRO ESRD Program Mission Statement
The mission of the IPRO End-Stage Renal Disease
(ESRD) Network Program is to promote healthcare for
all ESRD patients that is safe, effective, efficient, patient-
centered, timely, and equitable.
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About IPRO
• Over 30 years in business as a trusted partner to state and federal agencies working to measure and improve healthcare for all
• Headquartered in Lake Success, New York, with clients in more than 33 states, in addition to national contracts
• Currently supporting over 100 government healthcare programs
• Serving as the ESRD Network of New York for more than 10 years
• Now holding four Network contracts
• Working with stakeholders in 13 states to promote safe, effective, patient
centered care to more than 117,000 individuals with ESRD
• IPRO ESRD satellite offices: Connecticut, North Carolina, and Ohio
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Agenda
• Meet the Staff
• Network Demographics
• Patient Engagement
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ESRD Network of New York Staff
Sue Caponi CEO, ESRD Program [email protected]
Carol Lyden Director, Quality Improvement [email protected]
Jeanine Pilgrim Quality Improvement Coordinator [email protected]
Ariana Lucido Information Management Director [email protected]
Erin Baumann Patient Services Director [email protected]
Laura Wright Administrative Coordinator [email protected]
Anna Bennett Education Coordinator [email protected]
John Cocchieri Data Coordinator, Quality Improvement [email protected]
Sharon Lamb Data Coordinator [email protected]
TBD Community Outreach Coordinator [email protected]
1979 Marcus Avenue, Suite 105, Lake Success, NY 11042 Phone: (516) 209-5578 Fax: (516) 326-8929
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Network 2 Service Area Patient Demographics
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25884 26125 27102
27955 29127 29532
6874 6725 6847 7312 7721 7683
0
5000
10000
15000
20000
25000
30000
35000
2011 2012 2013 2014 2015 2016
Prevalence Incidence
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Ways We Engage Patients?
• Patient Advisory Committee
• Patient Speakers Bureau
• Subject Matter Experts
• Peer Mentoring Program
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Patient Advisory Committee (PAC)
The PAC is a group of active dialysis patients, transplant recipients, care
partners, and family members who are committed to improving the quality of
life for ESRD patients across New York State.
PAC Representatives:
• Selected by their facility social workers to promote communication
among patients and staff
• Inform patients about the ESRD Network
• Serve as a link between patients and the ESRD Network
• Focus on engaging their peers and sharing educational materials
• Involved in the development of our quality improvement activities
• Report to the ESRD Board
• Represented on the IPRO Board of Directors
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Patient Advisory Committee
The Network is continuously
working to expand PAC
membership
• Increased from 645 to more
than 700 patients in 2016
• Represents 206 facilities or 75%
of the facilities in the Network’s
service area
• Eleven regions in NYS- each
with a patient appointed PAC
Chairperson
• PAC members actively recruit
new members through
community outreach
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Patient Subject Matter Experts (SMEs)
The Network’s Patient Subject Matter Experts provide the patient
perspective for all Network initiatives.
Highlights of 2016 activities:
• Served as Network representatives on national initiatives with
the Forum of ESRD Networks
• Worked with ESRD National Coordinating Center (NCC) and
Kidney Community Emergency Response (KCER) program
• Participated in Network presentations on infection and
transplantation
• Attended and presented at the 2016 CMS Annual Quality
Conference.
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2016 PAC/SME Activities
Local Community Events- Lobby Day Sessions
• The Nephrology Foundation of Brooklyn
• South Brooklyn Dialysis–Brooklyn, NY
• South Nassau Outpatient Dialysis–Oceanside, NY
• “Meet and Greet Social Workers”–Bronx, NY
• Lunch Learn and Live –Restoration Center, Brooklyn
• American Kidney Fund kickoff walk event–Plainview, Long Island
• New York State Chronic Kidney Disease Champions- Cultural Arts
Event/SUNY Downstate, Brooklyn
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Network and Patient Activities
• PAC Speaks: A patient written newsletter
• PAC Members are part of the HAI
Learning and Action Network (LAN),
Transplant Advisory Committee, Vascular
Access Webinars
• PAC Monthly Calls: Monthly feedback for
project development and interventions
• Patient Annual Meeting: Face-to-face
meeting to discuss strategies for
strengthening and expanding the PAC
• Peer Mentor Training Program
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Peer Mentorship Training Program
• Structured patient-centered training curriculum
• Peer mentor approach on kidney care health outcomes
• Supportive intervention in quality improvement activities (QIAs)
• Available in multiple formats, online and hard-copy, including both audio and visual components
• Patient developed role-playing scenarios to support patients practice mentoring
• Supplemental resource toolkits developed with patients, for patients.
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Program Curriculum
Module #1: Talking
Effectively With Another Patient
Module #2: Mentoring to
Support Choices
Module #3A: Discussing
Transplant as an Option
Module #3B:
Helping Peers Plan for a
Vascular Access
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Program Goals
The Training Program will help
patients to:
• Understand peer mentoring
• Become strong leaders
• Develop effective communication
skills
• Share resources with other patients
on kidney care choices
• Understand the importance of
keeping patient information
confidential.
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Training Program Completion
• Take course either on paper by reviewing the
reference guides, presentation slides, or
listening to audio/video recordings
• Complete 4 modules and competency
quizzes
• Receive a course completion certificate and
badge that identifies them as Network-
trained Peer Mentors
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Summary
Our patient representatives are
at the heart of everything we do
to accomplish the mission of
the IPRO ESRD Network
Program.
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Presentation Template
Draft for Review
April 6, 2017
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Corporate Headquarters
1979 Marcus Avenue
Lake Success, NY 11042-1002
www.ipro.org
Thank you.
Enjoy the Meeting!
Susan Caponi, MBA, RN, BSN, CPHQ
CEO, IPRO ESRD Program