espinardo academia ingles 968271771 968218818 620837894

8/7/2019 espinardo academia ingles 968271771 968218818 620837894

http://slidepdf.com/reader/full/espinardo-academia-ingles-968271771-968218818-620837894 1/3

Nadeen Mcleen3 Caltlen house, Maitland Villas,

London, NW6 2FD020 7485 5645 – 07931212153

[email protected]

DOB: 03.06.83Nationality: British

CRB ClearedCTC Cleared

Employment

• Tudor College London- Administrator – 31 st of Jan – Present• Ministry of Justice – 7 July Bombing Inquest – Administrator – 11 th October – 28 th January

2011• Tempted at University of the Arts – Fashion and Textiles Office as Course Administrator

started on the 9 th August 2010 – 1 st of October 2010.• Tempted at UCL as PA and Office Administration – Jun 25 th 2010 – 7 th August 2010• Temped at Tudor College as Course Administrator for a week prior to that.• Temped at Court Funds Office as Administrator for two weeks prior to that• Temped at TFL as Administrator for three weeks prior to that.

PA and Programme Support: Crown Prosecution Service: St Paul’s February – March 2010Temping contract

I worked as a PA to the Head of the Business Information System department at the Crown ProsecutionService. My day to day tasks varied as I was also Programme Support Assistant for the ProgrammeOffice. My PA duties included the following: Managing my boss’s diary i.e. organising meetings,arranging travel and accommodation, Answering her telephone, Providing administration support to her

which included collating briefing notes for her meetings, drafting correspondences, updatingdocuments and presentations as well as anything else she asks me to do. The Programme SupportAssistant tasks included updating information onto our office share point, which was a system thewhole office used and any other administration tasks my line manager asked me to do.

Office of the Public Guardian – Temp role Short Term Case Worker – June 2009 – January 2010

I had worked in different departments and different teams within the company. I carried out variousroles; I wrote reports for the visits team who went to visit the clients on a regular basis. To be able towrite these reports I had to go through the clients files and obtain the information from there, we alsoworked from paperless files. I also learnt how to use three new database systems. I learnt how toreview the accounts, if they balance I would pass them if not then I would fail them and send them

back. I also worked in their Call centre where I was a customer services agent. I took calls on a regular basis and answer their queries.

Global Training Consulting – Team Leader/Course Administrator November 2007 – April 2009Putney 18K

As a course coordinator my role varied from administration, customer service and coordinator.Coordination was one of the main aspects of my job which included Pre-course contact with Director of Studies and Speakers, checking programmes with ‘Benchmark’ copy. Pre-course arrangement of casual and field visits, group photographs and transportation to and from visits. Ordering of books andpresentation of certificates, also managing the flow of information and providing adequate notice toboth delegates and speakers on any changes on the course. General coordination of the delivery of

courses.



The administration included: maintaining the electronic filing system for all courses. Updating andmonitoring course budgets before and during the courses. I would also make sure each training roomwas set up accordingly and would also conduct daily registration of the students. Dealing with enquiresfrom students via email and telephone. Booking accommodation, flight for trainers and students for overseas and London course. Booking extra conference rooms for courses if all 6 class rooms werebooked up. Interviewing and training temp staff and interviewing and recruiting new trainers. On a

daily basis I would also update the database and website. I would also distribute brochures to theclients and help produce brochures.

I have also had experience in creating new courses and carrying out all the necessary tasks to get thecourses up and running. The clients would send in a proposal to my manager and he would create thecourse, once this is created he would pass this on to me where I would allocate the trainers, if I noticedwe did not have any relevant experienced speakers, I would search on the internet and recruit trainersfor the appropriate courses. If we were successful in this course we would then run it with the mainopen courses.

When it came to customer services my role included meeting and greeting delegates upon their arrival.I would also check on daily welfare and attendance of the delegates during courses. Providing supportfor speakers, by ensuring audio visual equipments, including other training materials (flip charts, etc)

are available in the training room. Handling queries from both speakers and delegates appropriatelyduring the course. Ensuring that transport to visits are well organised and delegates get on board safely,with all relevant information on the visit provided to them. I would also try and get repeat businessfrom clients who have been on courses before and would send them the appropriate literature.

I also had the opportunity to work in South Africa and Dubai for two weeks and coordinate a coursewithout any management supervision. Due to my good organisational skills the course ran smoothly.For the overseas courses I had to create a budget to see if the company would make money from thetwo week courses. And organise trainer’s visa and accommodation. Covered reception from time totime when the office manager was away, this meant answering phones and assisting visitors. Orderinglunch for the students and maintaining office supplies.

NSG (National School of government) September – November 2007 Programme Coordinator – temp role

This was a temp role through Adecco. I was a programme coordinator, in this role I learnt how toorganise courses. This role included a lot of admin work; some of the tasks included contacting thestudents to make sure their paper work was up to date and contacting the lectures to make sure all their notes where saved onto the system. We used a system called TMS where I had to make sureeverything was up to date and all the necessary correspondents were saved to the relevant courses. Alsotraining was off sight so I had to make sure all the necessary arrangements where made in order for meto be able to set up the training rooms for the lecturers.

SIA – security industry authority- 04/07 – 08/2007 Temping RoleLicensing assistantA key part of my role was checking licence applications. It was my job to ensure that all detailssupplied by the applicant were correct and all the relevant information had been properly validated.This required a clear understanding of the SIA Licensing Criteria and a keen eye for detail. In addition,my good communication skills and ability to work well within a team helped ensure that informationwas passed to the relevant people and was properly cross referenced. I also work well on my own andwas available to assist other members of the team if asked.

Database research was a fundamental part of the job and I had developed my skills where wascompletely comfortable and confident using databases to carry out in depth, high quality research. Inaddition, I ensured that all the information was properly documented and easy to access as this is vitalto the decision making process.

Continental research (08/2003 – 03/07)ResearcherI conducted telephone research with a wide variety of clients, ranging from Finance Directors to

espinardo academia ingles 968271771 968218818 620837894

Documents

Transcript of espinardo academia ingles 968271771 968218818 620837894