eScopeThe official newsle�er of the ASQ Orange Empire Sec�on 0701

Inside this Issue Pg.

Sec�on Chair Update 1

2017 Leadership Team 2

New Members 3

ASQ0701 Sec�on Offerings 4

Monthly Recer�fied Members 5

Educa�on Opportuni�es 6-8

Volunteer Opportuni�es 9

Editor’s Announcement:Call for Ar�cles

10

The Cycle of QualityLeadershipAr�cle (part 2 of 2)

11

ASQ Monthly Member Gi�s 12

Monthly Dinner Mee�ng 13-14

“Root Cause Inves�ga�on for CAPA”

Seminar15

Upcoming Events andConferences

16-17

November 2017

Upcoming Dinner Mee�ngs

November 14, 2017 (Tuesday)Monthly Dinner Mee�ng

December 12, 2017 (Tuesday)Casino Night - Holiday Social

January 9, 2018 (Tuesday)Monthly Dinner Mee�ng

Sec�on Chair Update

My dear Quality Professionals,

Our Sec�on Leadership had a busy October which ended with a great Quality Day Conference. This is one of the biggest investments that our Sec�on makes to bring value to you, our members. Once again, this would never be possiblewithout the commitment and dedica�on from our incredible volunteers.

For those of you that were able to join us, thank you for being part of this mile-stone event for our sec�on. I am confident that you came home inspired and prepared to raise the bar in your professional and personal lives!

If you were unable to join us, let me share with you one of my own personalanecdotes that summarizes the inspira�on that fuels these events…

There was a profound moment that I looked around me and Chris Alexander had the full a�en�on of the room full of hungry minds at the discovery of the human vulnerability (stress) converted into pow-erful spiritual energy. As I was observing this, one of the ladies in the room whispered to herself "thiswas so worth it!"

At the beginning of the year, our Leadership Commi�ee had discussed the possibility of discon�nuing Quality Day due to the expense to our Sec�on. However, with a lot of work from Ned Schneider and Dave Nagy, we saw the opportunity realized another Quality Day. Dave Nagy accepted the challenge tobe the Quality Day Chair, and he did not disappoint. The event brought enriching learning opportuni-�es to over 130 a�endees.

Thank you, Dave Nagy and all the Quality Day volunteers! You did an extraordinary job!!

I want to extend my special gra�tude to Deysi Cobena de Cortez for their great idea of taking profes-sional pictures for our members. This was a special touch to this event and hopefully something thatwe can do again. Looking professional in that LinkedIn account, maybe the difference maker! Thanks to Deysi, some of our members have these professional looking pictures taken.

Lastly, I want to extend my gra�tude to those of you that stepped up and helped me during the 2 years as a Vice Chair, and my 2 years as the Chair of this sec�on. I truly could not have been able to lead our sec�on without the dedica�on and efforts from all our volunteers. There is no doubt in my mind that the success of a leader is in the hands of those that help him succeed. These four years have shaped upmy understanding of leadership and teamwork. I take with me some valuable lessons, and even thoughsome of my goals as Chair came up short, those that were achieved and even the ones that failed willprovide the ASQ 0701 Sec�on something to build on!

My dear Quality Professionals…Thank you!

With this, I would like to welcome Vinay Goyal to his first year as the Chair. I am confident that this sec�on will be ge�ng much be�er with what Vinay brings with him. The most important is his passion for the members of this associa�on dedicated for the growth of this one word that leads the world to new fron�ers…QUALITY!

Sincerely,

Dieter Eckstein, BSBM, ASQ CMQ/OE, CQASec�on Chair, ASQ Orange Empire 0701

Dieter Eckstein, BSBM,CMQ/OE, CQA

- ASQ Orange EmpireSection 0701 Chair

eScopeNovember 2017

MEMBERSHIP CHAIRVatsal PatelASQ0701membership-chair@outlook.com

FINANCIAL AUDIT CHAIRNagesh Malhotra

NOMINATIONS CHAIRDave Nagydaven@boleroassociates.com

VOC CHAIRChristopher Ware

REGION 7 REGIONAL DIRECTOREd Ma�hews

BREAKFAST MEETING CHAIROpen

VOLUNTEER AUDITOR PROGRAMOpen

CHAIRDieter EcksteinASQ0701Chair@outlook.com

VICE CHAIRVinay GoyalASQ0701Vice-Chair@outlook.com

TREASURERCory Goraltreasurer0701@gmail.com

SECRETARYDongmei Huang

HISTORIANOpen

EDUCATION CHAIRMark Lindseymarkhikes@aol.com

CERTIFICATIONS/ RENEWALSSue KnightSue.Knight@alcon.com

PROGRAMS CHAIRNed Schneidernedsch@cox.net

ARRANGEMENTSReepak GuggaArrangements0701@gmail.com

eSCOPE NEWSLETTER EDITORGi�y YasrebASQ0701eScope@outlook.com

CAREER MANAGEMENT CHAIRBob Mehtabobasq0701@gmail.com

SOCIAL MEDIA CHAIRAbel C Cortezasq0701oe@gmail.com

CHIEF PROCTORHassan Farah

2017 Leadership Team

Page 2

eScope Ad Rates

Ad SizeApprox.Inch Size

1 Issue 6 Issues 12 Issues

Full page 8.5” x 11” $200 $1,100 $2,000

1/2 Page 7.5” x 4.91” $110 $605 $1,100

1/4 Page 3.67” x 4.91” $70 $385 $700

1/8 Page 3.67” x 2.36” $35 $195 $350

Checks should be made to: ASQ Orange Empire Section, andmailed to ASQ, PO Box 14183, Irvine, CA 92614, with ad copy.

Instructions for placement, and frequency,Contact eSCOPE Editor: Gitty Yasreb @Email: ASQ0701eScope@outlook.com

We are always looking forClinic and Dinner speakers!!

If you would like to share yourexperience at a future dinner

mee�ng, please contact Vinay Goyal at

ASQ0701Vice-Chair@outlook.com

or Ned Schneider, Program Chairat nedsch@cox.net

for more informa�on.

eScopeNovember 2017

Welcome!New ASQ MembersWelcome and congratula�ons on making the important

decision to become a member of ASQ.

All new members are eligible for free admission to a dinnermee�ng within 3 months of becoming a member. Please

contact Vatsal Patel for a free dinner voucher at:ASQ0701membership-chair@outlook.com

James Weems

Jerardo Valles

Joel H. Ahlquist

John D. Pavlovic

Jonathan Enriquez

Kenya Rice

Kimberly S. Namnath

Kit Yeung

Lamar Gosha

Liliana Torres

Linda Ann Schotborgh

Linda Vu

Lisa Lesnick

Mahvash Mir

Maria Calderon

Maria Elana Williams-

Slaughter

Matthew A. Ghiassi

Matthew L. McEligot

Michael D'Orazio

Michael Douthwaite

Michael Fulton

Michael J. Collins

Michael Kim

Michele Kawate

Michelle Wheeler

Minsoo Park

Aaron Edwards

Abhishek Jagdeep Jiandani

An Vu

Antonio Del Real

Apurva A. Mapara

Barrett Davis

Benjamin Yoshikazu

Yamada

Bill Weber

Brent Bergman

Calen D. Stivers

Chad Michener

Chris Foley

Chris Terrano

Christopher Jeong

Christopher Truong

Cintya Moreno

Clark Tracey

Darren Telfair

Davar Shad

Dena Rad

Dominik Huebler

Don Dennis

Eric L. Thedaker

Gil Rutherford

Hanh Ly

James C Li

Page 3

Monique Colona

Natalie Anderten

Natalie King-Bhagat

Nhu Nguyen

Nicole McInerney

Rayming Xu

Rita Kumar

Robert Plummer

Robert Sheehan

Salvador L. Sigman

Sicil Javanshiri

Stephanie Nguyenthi

Steve Suchland

Steven Huynh

Steven Nguyen

Suzan Awadallah

Thang D. Dang

Timothy Hanson

Tony Ngo

Vicki Nhim

Vinh Do

Virgilia Soriano

Vu Chau

Vyom Mehta

Yashmi Malik

eScopeNovember 2017

Page 4

* Monthly Dinner Meetings

Held the second Tuesday of each month (unless otherwiseannounced), dinner meetings provide an opportunity to attend

informative presentations, network with fellow local qualityprofessionals, and earn credits toward your recertification.

* Educational Seminars

Held periodically throughout the business year, seminars providean all-day seminar on a topic of interest to our section members.

* Refresher Courses

Courses are held based upon the ASQ certification exam scheduleand provide a great overview of the information you will need to

pass the exam at a great value to section members. See the sectionwebsite and eScope for upcoming offerings.

* eScope Publication

Published monthly, the eScope provides members with infor-mation about section events as well as pertinent articles.

* Volunteer Audit Program

Offering section members the opportunity to gain audit experienceby performing audits for local companies.

* Career Opportunities

Visit the section website for career opportunities targeted to theOrange Empire membership … and so much more!

Certified Supplier Quality Professional(CSQP)

This new certification provides valuable credentials toquality professionals in the growing field of Supply

Chain Management.

Due to the ever increasing globalization of the supply chain,the demand for CSQPs has exponentially increased in a

broad spectrum of industries including: aerospace,automotive, biologics, food processing, government,

medical device, pharmaceutical, and shipping.

For comprehensive exam information on the SupplierQuality Professional certification, visit http://asq.org/cert.

Website Redesign -Looking for Volunteers

We are working on redesigning our website.

The goal is to give it a fresh design andimproved features. We are looking for

volunteers that would like to be part of thischange.

Contact Abel Cortez atasq0701oe@gmail.com or Dieter Eckstein

at ASQ0701Chair@outlook.com

eScopeNovember 2017

Page 5

Are your certifications due for renewal?

You can submit up to six months before and after the due date.The recertification units must fall within the recertification

period. There is now an online RU Recertification Journal availa-ble! The RU journal allows logging in your points as you earn

them over the three year period.

h�ps://asq.org/cert/myru

You can s�ll send your recertification package to:

Alcon Laboratories, Inc.A�n: Sue Knight, M/S 145

15800 Alton Parkway, Irvine, CA 92618-3818

For more informa�on or ques�ons, please email

Sue.Knight@alcon.com or

Click here for more informa�on

Congratula�ons!Re-Cer�fica�ons

The following members have met therequirements to be recer�fied:

WHY BECOME CERTIFIED?

In today’s world, where quality competition is a fact of life and the need for a workforce proficient in theprinciples and practices of quality control is a central concern of many companies, certification is a markof excellence. It demonstrates that the certified individual has the knowledge to assure quality of productsand services. Certification is an investment in your career and in the future of your employer.

ASQ CERTIFICATION

Check out the Certification Courses offeredin this month’s eScope

Ed Matthews

Page 6eScopeNovember 2017

Education OpportunitiesUpcoming Refresher Courses

Computer Based Testing Exam Window Dates: Dec 1 - 17, 2017 (CQE) & Jan 5 - 21, 2018 (Lean SSBB)

Certified Quality Engineer - Prep/Refresher Course

(Traditional Classroom & Webinar)SESSIONS/DATES

14 sessions; Mondays from October 2, 2017 to December 11, 2017. 3 Sessions TBA. Note: Class will be held

simultaneously as a Live On-Line Webinar in addition to a classroom at Alcon Labs.

Will cover: Management and Leadership in Quality Engineering; Quality Systems Development, Implementation, and

Verification; Planning, Controlling, and Assuring Product and Process Quality; Reliability and Risk Management; Problem

Solving and Quality Improvement; Quantitative Methods; and Exam Tips

When

Monday, October 2, 2017 6:00 PM - Monday December 11, 2017 9:00 PM

Pacific Time

Location

Alcon Laboratories (Traditional Classroom) and/or Webinar

15800 Alton Parkway, Irvine, California 92618, USA

CLICK HERE TO REGISTER

Certified Lean Six Sigma Black Belt - Prep/Refresher Course

(Traditional Classroom & Live Webinar)SESSIONS/DATES

13 sessions on Mondays from 6 PM - 9 PM. 1 additional session TBD. Will be held in a traditional classroom setting

and also offered as a live instructor webinar.

Will cover: Enterprise Deployment, Business Process Mgmt, Project Mgmt, Six Sigma Improvement Methodology & Tools

(Define, Measure, Analyze, Improve, & Control), Lean Enterprise, & Design for Six Sigma. Plus, strategies/tips for

preparing & taking the exam.

When

Monday, October 16, 2017 6:00 PM - Monday, January 15, 2018 9:00 PM

Pacific Time

Location

Alcon Laboratories (Classroom) and/or Live Webinar

15800 Alton Parkway, Irvine, California 92618, USA

CLICK HERE TO REGISTER

Page 7eScopeNovember 2017

Education OpportunitiesUpcoming Refresher Courses

Computer Based Testing (CBT) Exam Window Date: March 2 - 18, 2018

Certified Supplier Quality Professional (CSQP) New ASQ Certification

Course - $199-$349 Prep/Refresher Course (6 Online Webinar Series)

SESSIONS/DATES

6 sessions; Saturday mornings Jan 13 to Feb 24, 2018 from 8:30 AM - 10:30 AM PST.

1 extra session may be scheduled on Mar 3 (as required) No class on Saturday Feb 17, 2018

Class will be conducted as a Live On-Line Webinar and PowerPoint Slides will be provided throughout the course.

Will cover: Certification Overview, entire Body of Knowledge (i.e. Supplier Strategy, Risk Management, Supplier

Selection and Part Qualification, Supplier Performance Monitoring and Improvement, Supplier Quality Management,

Relationship Management, Business Governance, Ethics and Compliance), Practice Questions, plus Tips & Strategies on

taking the exam.

Attendees will receive a section 0701 Certificate of Successful Completion of this Course with 1.5 RUs

Disclaimer

This class is an exam preparation class, and moves at a quick pace through a large Body of Knowledge material.

Students who pass this exam usually spend additional time outside of class practicing problems and working

additional multiple choice questions.

While this course covers the Body of Knowledge material and example questions to assist in preparation for

the exam, the Examining Committee of ASQ maintains total confidentiality of past and present exam questions.

The section makes no representation that the questions we cover in this Exam Preparation Class will resemble

the questions on the actual exam.

Fees:

Employed Non Section 0701 member Fee $349.00 (Early Bird 12/30/2017 $299.00)

Employed Section 0701 Member Fee $299.00 (Early Bird, 12/30/2017 $249.00)

Unemployed and Student Non-section member Fee $299.00 (Early Bird, 12/30/2017 $249.00)

Unemployed and Student Section 0701 Member Fee $249.00 (Early Bird 12/30/2017 $199.00)

When

Saturday, January 13, 2018 8:30 AM - Saturday, February 24, 2018 10:30

Pacific Time

Location

Live Instructor Led Webinar (participate remotely)

On-line, Web and Audio Conferencing, California, USA

CLICK HERE TO REGISTER

Page 8eScopeNovember 2017

Education OpportunitiesOnline E-learning Courses

For more information, please check the https://arengineering.net/online-training/

Page 9eScopeNovember 2017

Volunteering Opportuni�esWe are always looking for volunteers, but have an immediate need for the following posi�ons.

For more informa�on about any volunteering, please contact Vinay Goyal or email at ASQ0701Vice-Chair@outlook.com

Inquire within!

• Historian

• Volunteer Auditor Program Chair

• Breakfast Meeting Chair

• And more (e-mail for details)

Page 10eScopeNovember 2017

EDITOR’S ANNOUNCEMENT:

Newsle�er Contribu�ons Wanted!!

The ar�cles should contain the following as much as possible:

• Defini�on of the Opportunity (Do NOT disclose proprietary infor-ma�on)

• Team forma�on and Management support (Team coopera�on/accountability, Project Champion, etc.)

• Project management techniques used (Gan� Chart, Frequency of team mee�ngs, �meline management, how were resource & tech-nical challenges addressed, etc.)

• Lean and/or Six Sigma Methodologies used (DMAIC, DFSS, etc.)

• Lean and Six Sigma Tools used (QFD, 7 QC Tools, Process Capability/SPC, GR&R, Hypothesis Tes�ng, ANOVA, DOE, etc.)

• Project Results: Savings, new business market opportuni�es, Product or Process quality improvements (Incr. % Yield, improved CTQs, Im-proved Throughput, Reduced Waste, etc.)

• Lessons Learned

For more informa�on, submi�als, or comments about newsle�er ar�cles,

please contact Gi�y Yasreb (Newsle�er Editor) via email: ASQ0701escope@outlook.com

Send your ar�cle today!!

Our ASQ Sec�on 0701 Leadership invites you to be a contributor to our newsle�er by wri�ng an ar�cle that would be of interest and value to other members. Maybe you can describe a work-related issue or opportunity thatwas resolved using Six Sigma, Lean or other Quality methodologies.

According to feedback, we believe our readers will be interested in whattheir peers are doing with the tools and training that ASQ provides.

If chosen for publishing, you will earn 1.0 RU!!

Page 11eScopeNovember 2017

(Part 2 of 2 - continued from September eScope ...)

By: Chris Alexander

Award-Winning Business-Building Strategist,Best-Selling Author and Professional Speaker

(This article is provided courtesy of the author Chris Alexander)

Create Zones of Inspira�on – Pride in Accomplishment

Leadership is about working together and empoweringothers. It is about leading by example and crea�ng power underneath you. When you create power from below,your employees push you higher. Leadership is a processof teaching and serving. Great leaders understand toserve others is a spiritual principle that creates zones ofinspira�on and willing par�cipa�on, that manifests into pride in a job well done!

Straight-line with Employees

Successful leadership rests on the premise that effec�ve communica�on is essen�al. Effec�ve communica�on is to

the point, straigh�orward, and diploma�c and helps you and your employees make their points quickly.

Listen to your employees! Sit down and take �me with them. Give them undivided a�en�on when they want to speak to you. Never say, “Yes, I’m listening to you,” when you’re not.

Fear is a Poor Mo�vator

At �mes, working with people can be exaspera�ng. It is a common reac�on for supervisors to lose their pa�ence and start threatening nega�ve consequences. The fact remains, threats are a poor and inefficient way of dealing with people. Threats always create resentment and resistance. Even whenpeople go along with a threat, they do so out of fear and notdesire. Desire mo�va�on is long-las�ng and powerful. Fear mo�va�on is temporary and perpetuates mistrust on both sides.

Be Prepared to Change

Change is a constant in today’s business world. Alvin Toffler

said, “Unless we can adapt and adjust to change, we’re always

going to be in a state of future shock.” We have to listen to

other peoples’ ideas, their points of view, and when the old

ways are no longer effec�ve, we need to change the way we

do things.

About: Chris Alexander - M.A. (Org. Psych)

Chris Alexander is the founderand president of Synergy Execu-�ve Educa�on, a highly effec-�ve change management prac-�ce specializing in people cen-tered change. He is an awardwinning business building strat-egist, professional speaker, andauthor of 9 business and per-sonal development books. So

far, Alexander's largest audience has been his two PBS TVshows, �tled “Crea�ng Extraordinary Joy” and “Joy in the Workplace.” His Synergy programs have been implementedworldwide by many Fortune 500 companies, governmentagencies, nonprofit organiza�ons, and educa�onal ins�tu-�ons. He has advanced degrees in Organiza�onal Behavior and is an expert at building high performance business teamsfocused on a shared des�ny.

Page 12eScopeNovember 2017

ASQ Member GiftsIt is sent via email on the first workday of the month.

Not a member? Join today to take advantage of this member benefit.

Exclusive Topic-Based Monthly Member Gifts

November and October 2017 Member Gifts

Page 13eScope

ASQ Orange Empire Monthly Dinner Meeting

This is our regular monthly dinner mee�ng program with two clinics running concurrently, dinner, and an outstanding a�er

dinner presenta�on. You are welcome to come for the clinics and a�er dinner presenta�on WITHOUT buying the dinner. This way you s�ll earn the RU and take advantage of the presenta�ons.You can earn 0.3 RU’s per presenta�on for a total of 0.6 RU’s.

PRESENTATIONS

Clinic 1: How GD&T Saves MoneyPresented by: Dr. Joe DeSimone

Time: 5:45 pm to 6:45 pm

Clinic 2: The Net Promoter Score (NPS)Presented by: Frank G. Adler, Ph. D.

Time: 5:45 pm to 6:45 pm

Dinner Presenta�on: Capability Maturity Model® Integra�onPresented by: Catherine Mar�n and Joe DeSimone

Time: 7:45 pm to 9:00 pm

WHENTuesday, November 14, 2017, 5:15 PM - 9:00 PM

Please note: Dinner mee�ng for Nov. 2017 is on a Tuesday.

WHEREWyndham Irvine-Orange County Airport

17941 Von Karman Ave, Irvine, California 92614 USA

FEESClinic 1 or Clinic 2 ONLY (no dinner speaker or meal)

(0701 Member) Complimentary(Non-0701 Member) $10.00

Clinic 1 or Clinic 2 and Dinner Speaker (no dinner meal)(0701 Member) Complimentary

(Non-0701 Member) $10.00

Full Package - Clinic 1 or Clinic 2, Dinner, and Dinner Speaker($55.00 at the door)

(0701 Member) $30.00 for a limited �me ($40.00 original price), (Non-0701 Member) $45.00 for a limited �me

($55.00 original price)

RSVP byFriday, November 10, 2017 at 11:15 AM for discounted pricing

and Fish and Beef dinner selec�ons.

Online registra�on closes at 12:00 pm on Tuesday, Nov. 14, 2017.

CLICK HERE TO REGISTER

DINNER PRESENTATION

Capability Maturity Model® Integration

Presented by: Catherine Martin and Joe DeSimone

The Capability Maturity Model Integra�on (CMMI®) is a world-classperformance improvement model for compe��ve organiza�ons that want to achieve high-performance opera�ons. Building upon an organiza�on’s business performance objec�ves, CMMI provides a set of prac�ces for improving processes, resul�ng in a performance im-provement system that paves the way for be�er opera�ons and performance. CMMI is a process level improvement training andappraisal program.

By a�ending this clinic presenta�on, you will get an overview of CMMI® from Appraisers point of view.

About our speaker: Catherine Mar�nCatherine Mar�n was appointed a Senior PrincipalQuality Engineer, Mission Assurance, Space and Air-borne Systems, Raytheon Company in 2009. Beforejoining Raytheon in 2004 she was the Quality Managerfor Impath Inc. and Genzyme Gene�cs, Los Angeles, CA. Catherine’s professional experience includes work-ing in aerospace, defense, and biotechnology. Cathe-rine’s diverse background gives her a unique view of

quality from several industries and an opportunity to study the best prac�ces and winning strategies of these industries to improve performance.

Catherine is a senior member of the American Society of Quality (ASQ) andserved as the ASQ Los Angeles (ASQLA) Sec�on Program Chair from 2005-2007, ASQLA Secretary from 2007-2008, 2011-2012, ASQLA Vice-Chair from2008-2009 and ASQLA Chair from 2014 to 2015. She currently serves on theASQLA Leadership Team Board. Catherine holds a Bachelor of Arts in biologyfrom St. Catherine University, St. Paul, Minnesota, Master of Science Degreein Quality Systems Management from Na�onal Graduate School in Falmouth, Massachuse�s and Doctor of Business Administra�on in Quality Systems Management from Na�onal Graduate School in Falmouth, Massachuse�s.

Catherine is a part �me faculty member at Loyola Marymount University (LMU) where she teaches Quality in the LMU Systems Engineering Leadershipgraduate program. She completed the Loyola Marymount University Centerfor Teaching Excellence Cer�ficate Program in 2014. Catherine is an ASQ Instructor for Cer�fied Quality Engineer (CQE) courses in Los Angeles, CA.

About our speaker: Dr. Joe DeSimoneDr. Joe DeSimone is the President and Owner of DeS-imone Quality Interna�onal, Inc. (DQI) a consul�ng firm providing its many clients with Quality and Produc�vity Training and Consul�ng since 1989.

DQI covers a broad scope of special�es including Lean Six Sigma, GD&T, Project Management, ASQ ReviewCourses, Reliability Assessment, APQP, SPC Implemen-ta�on, DOE, and Sta�s�cal Studies including Court

Deposi�ons. Joe has been ac�ve with ASQ for over 26 years, and is past Chair of Sec�on 0700, and most of us know him for his dynamic presenta�ons and conduc�ng of ASQ Review courses for CQE, CRE, SSBB, etc…

With offices and San Pedro, CA and Beijing, China, Joe maintains a busy schedule of consul�ng and training worldwide. Recent consul�ng projects include clients in China, India, and Germany.

Page 14eScopeNovember 2017

CLINIC # 1

How GD&T Saves Money

Presented by: Dr. Joe DeSimone

In this presenta�on, Joe will discuss how the use of Geometric Dimensioning and Tolerancing saves money.

Engineering drawings are eventually about one thing – Money!The drawing is the basis for contracts, patents and designs wherepeople’s lives depend upon safety and func�onality.

A drawing should be the ul�mate communica�on tool between the designer, manufacturer, and inspector. When the drawing doesnot capture the true func�onality of the part, we end up with any-thing other than what was intended! We call these “hamburgerdrawings” because you can have it your way!

Joe will explore the use of GD&T to capture func�onality and en-hance communica�on to all of those involved. The limita�ons of “old style” dimensioning will be shown, along with the steps toimplement GD&T on your product without driving UP the cost.

It’s not just the cost of making the part without GD&T. This alsoinvolves costs of gauging, inspec�on cost, so�ware costs, MRB costs, supplier costs to make your part, and on and on….

Joe’s presenta�on is sure to spark interests in saving $$$ using Geometric Dimensioning and Tolerancing.

About our speaker: Dr. Joe DeSimone

Dr. Joe DeSimone is the President andOwner of DeSimone Quality Interna-�onal, Inc. (DQI) a consul�ng firm providing its many clients with Qualityand Produc�vity Training and Con-sul�ng since 1989.

DQI covers a broad scope of special�es including Lean Six Sigma, GD&T, ProjectManagement, ASQ Review Courses,Reliability Assessment, APQP, SPC Im-plementa�on, DOE, and Sta�s�cal

Studies including Court Deposi�ons.

Joe has been ac�ve with ASQ for over 26 years, and is past Chair of Sec�on 0700, and most of us know him for his dynamic presenta-�ons and conduc�ng of ASQ Review courses for CQE, CRE, SSBB, etc...

With offices and San Pedro, CA and Beijing, China, Joe maintains a busy schedule of consul�ng and training worldwide. Recent con-sul�ng projects include clients in China, India, and Germany.

CLINIC # 2

The Net Promoter Score (NPS)

Presented by: Frank G Adler, PhD

The purpose of this clinic is to provide an introduc�on to The NetPromoter Score (NPS) and share some of the best prac�ces related to this Customer loyalty (and sa�sfac�on) metrics.

Customer loyalty is the willingness of someone – a customer, anemployee, a friend – to make an investment or personal sacrifice in order to strengthen a rela�onship.

It is proven that in most industries, the percentage of Customerswho are enthusias�c enough to refer a friend or colleague – perhapsthe strongest sign of Customer loyalty – correlates directly withdifferences in growth rate among compe�tors.

By a�ending this clinic presenta�on, you will:

• Hear more about what the Net Promoter Score (NPS)is and why so many organiza�ons are using this metrics to determine Customer Loyalty and Sa�sfac�on,

• Learn how to determine the Margin of Error and how tocompare different NPS results, and

• Hear about some best prac�ces to consider when implemen�ng the NPS in your organiza�on.

About our speaker: Frank G. Adler, Principal & Managing Partner

Frank co-founded Opera�onal Excel-lence Consul�ng LLC in 2009.

He is not only an accomplished andrecognized Opera�onal Excellence, Lean Management, and Six Sigmacoach, but has also close to 15 yearsof domes�c and interna�onal execu-�ve leadership experience in General Management, mul�-site Opera�ons & Supply Chain Management, and Quali-ty & Customer Support Management.

He is a cer�fied and experienced Lean Six Sigma Master Black Belt, with in-depth and hands-on exper�se in implemen�ng these con-cepts and tools in various organiza�ons and industries.

Frank holds a M.S. in Mathema�cs & Physics from the Freie Univer-sity Berlin (Germany) and a Ph.D. in Applied Mathema�cs & Industri-al Economics from the Helsinki University of Technology (Finland).

Page 15eScopeNovember 2017

Root Cause Investigation forCAPA

Seminar

Presented by: Bob Mehta – ASQ Fellow

Seminar Date & Hours:

2/10/2018, 9:00 am to 4:30 pm

Registration begins at 8:30am and presentationruns from 9:00am – 4:30pm (1/2 hr. for lunch).

For the past several years, CAPA has been one of thetop 5 deficiencies found during FDA, ISO 9001, ISO13485 audits of Pharma, Biologics, and Medical Devicemanufacturers and their suppliers. One of the major rootcauses is that employees are not given fundamentaltraining on Root Cause Investigation (RCI). The prima-ry objective of this seminar is to develop an understand-ing of the principles and techniques involved in thepractice of RCI. Participants will learn through experi-ential activities such as group discussion and case stud-ies.

The seminar will provide attendees with effective meth-ods and tools that can be used to perform root causeinvestigation for CAPA. It will cover regulatory require-ments, regulatory trends, review of RCA related defi-ciencies found during the regulatory inspections. Youwill be given case studies for review and to completeroot cause investigation with your team of 3-4 partici-pants.

Our speaker: Bob Mehta – ASQ Fellow

Bob Mehta is the Principal Consultant & Recruiter at GMP ISOExpert Services (www.gmpisoexpert.com) and provides consultingservice in Pharma, Biotech, Medical Device, API, Food/DietarySupplement, and Aerospace industries. He has helped device andpharma clients as a CAPA Coach to meet regulatory commitmentsas a result of FDA’s warning letters. Bob has over 27 yearsof experience, including as a Principal Consultant, in the QualitySystems, Training, ISO 9001 and ISO 13485 transitions, and Regu-latory Compliance areas. Bob is a Fellow of American Society forQuality (ASQ) elected in November 2014. He has writ-ten educational articles in the areas of Quality and Compliance forMedical Device & Manufacturing (MD&M), Pharmaceutical Tech-nology, Quality Progress and Nutraceutical World publica-tions. He is an adjunct professor at Cal State Dominguez Hills andCal Poly Pomona teaches courses on Risk Management, Total Qual-ity Management, Six Sigma Blackbelt, and FDA's Quality Systemregulations. Bob authored the book “Implementing and AuditingISO/IEC 17025: A Practical Guide” which was published by ASQPress in April 2013 and it is one of the best-selling books based oninformation provided by the ASQ Headquarters in October 2014and the book received 4.7 out of 5 stars rating on Amazon.com(based on 9 customer reviews) and a link is included below:

http://www.amazon.com/Implementing-ISO-IEC-17025-Practical-ebook/dp/B00C2XQK70

Bob has co-authored a book titled “Process Validation” and thebook was published by ASQ Press in July 2016.

http://asq.org/quality-press/display-item/index.html?item=H1513

Location:

FUTEK Advanced Sensor Technology, Inc.

10 Thomas,Irvine, CA 92618

www.futek.com

Fees:

- Registration cost: ASQ Section 0701 Members $195.00 & all others$220.00.- Free Parking.

1.0 R.U. will be granted for participation.

CLICK HERE TO REGISTER

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