Erv class

ERVs: Ready, Set, Roll (ARC 3068-4) 1

Welcome to ERVs: Ready, Set, Roll

ARC 3068-4


Introduction


Learning Objectives

• Identify and use all ERV equipment.• Explain the term Integrated Service

Delivery.• Describe safe food handling procedures.• Describe how the dissemination &

collection of information provides quality service to clients.

• Explain proper maintenance requirements and procedures.

Intro-1


How the Courseis Organized

• Segments 1-6 • Course Review• ERV Orientation• Road Test

Intro-2


Road TestRequirements

You must bring:• Valid driver’s license• Department of Motor Vehicle Report• Completed Course Review• Course completion cards• ERVs: Ready, Set, Roll Participant’s

Workbook• Defensive Driving Certificate

Intro -3


Meeting Requirements

You must—• Be at least 21 years of age.• Have a valid driver’s license.• Have a clean driving record.• Have a current certification in First

Aid/CPR• Successfully pass the Road Test• Successfully complete a Defensive Driving

Course

Intro-5


MaintainingRequirements

• Current First Aid/CPR card• Copy of renewed driver’s license

Intro-5


Course Outline

• Segment 1: Introduction to the ERV• Segment 2: Customer Service• Segment 3: Safe Food Handling• Segment 4: Maintenance and Safety• Segment 5: Going on Assignment• Segment 6: What’s Next for You

Intro-6


ParticipantIntroductions

• Your name• Chapter’s name• Learning goal(s)


Segment 1: Introduction to the ERV


Typical Uses of the ERV

• Mobile feeding• Interviews• Outreach• Command post• Supply vehicle• Public visibility• Disaster exercises and drills

1 - 2


Commitment of the ERV Team

“The shared commitment of the ERV Team is to provide information, food or other needed supplies to the people affected by disaster.”

1 - 6


Key Activities

• Deliver and serve safe, nutritious food and beverage

• Provide information to clients on Red Cross services and local resources

• Distribute relief items• Collect information from clients

and assess their needs

1 - 7


Key Activities (cont’d)

• Drive the ERV safely• Keep the ERV safe to drive by

performing preventive maintenance

• Keep the ERV and its equipment clean and neat


Five Values

• Think safety first• Handle food safely• Anticipate customer needs• Provide and collect accurate

information• Use resources wisely

1 - 8


ERV Fleet Numbers

1000: East Coast2000: Central States3000: West Coast

1 - 10


Things to Keep in Mind

• Smoking (Policy 507)• Drugs and alcohol (Policy 506)• Violence-free work environment

(Policy 510)

Human Resources Policy and Procedures Manual

1 - 11


Proper ID and Attire

Wear ONLY:• Official American Red Cross

Disaster Vest or• Plain red, white or gray tee shirt

or polo shirt with the American Red Cross logo as a substitute

• Flat, close-toed comfortable shoes

1 - 12


Review Questions

Complete the review questions for Segment 1 on pages 1-13 and 1-14 of the Participant’s Workbook.

1 - 13


Segment 2: Customer Service


Meeting Customer Expectations

Be—• Dependable.• Professional.• Responsive.

2 - 1


Customer Service Tips

• Maintain a positive, helpful attitude• Keep your ERV clean and neat!• Do not eat or drink while serving clients• Make note of any disaster-caused needs

in the areas you visit; refer the information to your supervisor

• It’s OK to say “I don’t know;” Always say “I’ll find out.”

• Always disseminate accurate information

2 - 2


Donations

Under NO circumstances may American Red Cross disaster workers accept contributions or reimbursement for providing assistance at the disaster scene.


Maintaining Routes

Maintaining the designated route:• Ensures you will arrive on time,

reassuring those who are recovering from disaster

• Permits the ERV Team to help the largest number of people

2 - 3


Stopping to Serve

• Alert clients to your arrival (horn, backup alarm, light, PA system)

• Serve clients as a team (Greeter/Server)

• Think safety first!

2 - 3


Feeding Clients

• Fixed feeding• Mobile feeding• Search and serve

2 - 4


Collecting Information

Gather and report:• Utility outages• Water shortages• Disaster assessments• Special food requirements• Flooding• Road closures• Ethnicity of an area

2 - 6


Collecting Information

Ask:• Do you have running water?• Do you have electricity?• Do you have food?• Is your roof leaking?• Do you have water in your house?• Are there any needs you have?• Do you know of anyone else who might

need Red Cross assistance?

2 - 6


Providing Information

Includes:• What services Red Cross provides

(addresses & phone numbers)• What you have to offer (food,

drinks, information)• Red Cross assistance is FREE and

a gift of the American people

2 - 8


Offering Alternatives

• Where they can go• Who they can speak to

Show genuine concern by always letting people know:

2 - 9


Anticipating Client’s Needs

Assist with planning by:• Complete the Mobile Feeding Unit

Daily Activity Report (Form 5975)• Submit to your supervisor

2 - 10


Review Questions

Complete the review questions for Segment 2 on pages 2-11 and 2-12 of the Participant’s Workbook.

2 - 11


Segment 3: Safe Food Handling


Food Cambros®

• Keep cold foods cold and hot foods hot• Six can feed 300-400 meals• Weigh: 23 lbs. empty/73 lbs. full• Come with solid or hinged lids• Can contain wrapped or bulk-type

foods• Require 2” of air space at top when

filled

3 - 2


Drink Cambros®

• Keep cold drinks cold and hot drinks hot

• Six can serve approx. 400 drinks• Weigh: 17 lbs. empty/63 lbs. full• Brown: Coffee & Tea; Blue: Other

liquids

3 - 3


Handling Cambros®

• Handle with extreme care• Take care not to pierce the

insulation wall• Report broken or lost parts

3 - 3


Stacking Cambros®

• Stack on the driver’s side (street side)• Secure with cargo straps• Place full ones on the bottom• Food Cambros no more than 3 high• Drink Cambros no more than 2 high• Think before you lift!

3 - 4


Stocking the ERV

Standardized Food Service Set• Six 5-gallon Beverage Cambros®

• Six 24-quart Food Cambros®

• 12 polycarbonate pans with lids• Standard Spoodle Food Serving

Toll Issue

3 - 6


Stocking the ERV

Standard Spoodle Food Serving Tool Issue

• 2 each – 12 inch Tongs• 2 each – 6 oz. Solid Spoodles• 2 each – 4 oz. Solid Spoodles• 4 each – 4 oz. Slotted Spoodles

3 - 6


ERV Payload Capacity

• Never exceed the capacity indicated on the driver’s door frame data plate

• Driver is NOT considered part of the payload

• Other ERV Team members, equipment and supplies must be included in weight for payload purposes

3 - 7


Safe Food Handling

• Red Cross works with local public health departments to ensure safety.

• Reference: Safe Food Handling Procedures on Disaster Relief Operations Handbook (ARC 3068-3R)

• Remember:Self Equipment Risky materials Vehicle Everyone

• Direct questions to your supervisor.

3 – 10-12


Cleaning the ERV

Exterior• Wash frequently as needed• Use manual car wash or by hand

When using a manual car wash, make sure—

• Windows are closed and secured• Antennas are tied down or removed• ERV has enough height clearance

3 – 13


Cleaning the ERV

When washing the vehicle by hand, use—• Soap for exterior automotive cleaning;

Never dish detergent!• Sponges, soft brushes, soft drying

cloths• Clean running water• Hose with spray attachment;

Never a power washer!

3 – 13


Cleaning the ERV

Important to remember!• Use a car vacuum to clean the exterior

electrical outlet• Never run water up into the exhaust

pipe• Test the brakes carefully when you first

start driving• Store cleaning supplies in the outside

(tool) storage area.

3 – 13


Cleaning the ERV

Interior• Designed for easy cleaning• During assignment, the food area

must be cleaned daily

3 – 13


Cleaning the ERV

When washing the interior, use—• Hose with spray attachment; Never a

power washer• Broom, mop, bucket and nonabrasive

brushes• All-purpose cleanser; separate cleanser for

vinyl surfaces• Vinyl protecting and conditioning product• Furniture preserving product• Chrome polish

3 – 13


Cleaning the ERV

Important to remember!• Follow cleaning product directions• If an all-purpose cleanser is not

available, use a 2% bleach solution OR ammonia

• Avoid vinyl surfaces and electrical panels

• Never mix bleach and ammonia

3 – 13


Cleaning Cambros®

To clean and sanitize—• Remove leftover contents• Disassemble• Thoroughly wash all parts with

food-safe cleanser and soft brush• Never use abrasive cleaners

3- 16


Leftover Food

• Return it to the food preparation facility

• Place in double-bagged containers• Maintain a log of where and how

much food is handed out on your run• Record accurate information on the

blue sheet• Share with your supervisor

3- 16


Review Questions

Complete the review questions for Segment 3 on pages 3-18 of the Participant’s Workbook.

3- 18


Segment 4: Maintenance and Safety


General Safety Tips

• Always observe posted speed limits• Wear your seat belt• Check fluid levels each time you fuel• Check warning and indicator lights• Secure all items• Know the vehicle height & load capacity• Always use a wheel chock when

stationary


General Safety Tips

NEVER drive—• If you are tired.• Through water above the of

bottom of the wheel rim.• If you know there is a defect in the

vehicle.

4- 1


Preventive Maintenance

• Includes weekly, semiannual, annual and operational inspections

• Reduces direct costs for repairs and possible accidents

• Reduces indirect costs associated with paperwork and downtime of staff.

4- 2


Inspections

FORM Weekly Semi-annual ProfessionalPre- & Post- Deployment

Disaster Vehicle Inspection Report (Form 6395)

√ √ √

Vehicle Maintenance Checklist (tool)

√ √

4- 3


Before You Begin

• Turn off the engine and remove the key before opening the hood

• Place vehicle in park and a chock behind driver’s side rear wheel

• Let the engine cool before checking fluids and belts

• Keep hands and fingers away from the radiator fan


Engine Fluids

Oil• Check level every time ERV is

fueled• Keep a log to determine rate of

consumption• Do not rely on the engine oil light

to come; it may be too late

4- 4


Engine Fluids

Engine Coolant• Check levels regularly• Never loosen or remove the radiator

cap on a hot or warm engine• Switch the engine off to obtain

accurate reading• Follow ERV owners manual

suggestions for adding coolant


Tires

Unsafe tires are those that—• Are too small for the vehicle• Show tire cord through sidewall

cuts• Have loose tread• Have sidewall bulges• Have little or no tread (<1/16th”)

4- 5


Braking

• Always adapt vehicle speed to traffic, weather and road conditions

• Capability is reduced when wet or icy• Do not “ride the brakes”• Anti-lock brakes require steady

pressure; Do not “pump” the brakes

4- 6


Fueling

• Fill up at the end of your run• Wear gloves• Gasoline in the gasoline ERVs;

Diesel in the diesel ERVs• NEVER drive a diesel ERV when

fueled with gasoline


Road Safety

• Seat belts• 5 staff limit for SHORT runs only• Backing up and hand signals• Height and size of the ERV• Road conditions and water

hazards


Two-Way Radio

• Pre-programmed to the proper frequency

• Keep it on at all times• Monitor when you are on duty• Operates off of the truck batteries

4- 14


Using the Radio

• To speak, press the microphone button• To listen, release the microphone button• Keep microphone about 1” from your

mouth• Speak clearly and in normal tone• You cannot transmit and receive at the

same time• Turn radio off to prevent battery drain


Breakdowns and Moving Violations

• Never attempt to change a tire yourself

• Use warning markers if a breakdown occurs

• Assume responsibility for moving violations

• When in an accident, complete the Accident Reporting Kit (ARC 6625)

4- 17


Standard Equipment

• Includes basic safety and service items

• DO NOT mark permanently with local identification

• Must remain interchangeable with other vehicles

• Be familiar with and know how to properly use all items


Review Questions


4- 22


Segment 5: Going on Assignment


Local and National Assignments

• DAT responses• Local and regional drills and

exercises• Local, multi-chapter and larger

DRO assignments (up to 3 weeks)

5 - 1


Notification

Three stages of notification:• Alert• Standby• Activation

5 – 3-5


Traveling to the Relief Operation

• Think Safety First!• Maintain pace of 500-600 miles/day• Never drive more than 10 – 12

hours/day per team• Do not convoy with other ERVs• Notify your contact person when

you stop for the night• Be flexible!

5 - 6


Working on the Relief Operation

• In-process yourself and the vehicle• Know your immediate supervisor

and to contact him/her• Know your work location, how to

get there and alternative routes• Record the # of meals and snacks

taken aboard, served and returned using Feeding Control Form (Form 6450)


Working with the Media

When approached• Refer them to Public Affairs when they are

available, your supervisor or more experienced team member

• Tell the reporter your area of expertise and what you are comfortable talking about

• Limit your interview to ONLY that which YOU are doing on this relief operation

• Refer to printed talking points, key messages and most recent news media release for recent statistics.



Before the interview• Ask the interviewer what he or she

will ask• Once you know the questions, call

Public Affairs at the relief operation headquarters

• Wear proper Red Cross identification

• No gum, food, drink or smoking



During the interviewMeEveryoneDo and Do NotInformationAssistance


Leaving the Relief Operation

• Thoroughly clean, sanitize and service the ERV and all equipment (1 full day)

• Report for final inspection• Out-process yourself and vehicle• Notify chapter of travel plans and

estimated time of arrival• Obtain travel funds


Review Questions


5- 13


Segment 6: What’s Next for You


Congratulations!

Now that you have completed Part 1,—

• Review the Appendixes.• Complete the Participant’s

Checklist (page 6-3).

Erv class

Education

Transcript of Erv class