Error Code Cause Action

Mecha Error 01 One or more of the internal printer parts are disconnected or malfunctioning:

Thermal Head Motor Thermal Head Sensor Pinch Roller Assembly Controller Board

Junction Board

1. Try to get the printer into a Ready state or a recoverable error state, such as Paper Empty (then reload media).

2. If necessary, clear any print jobs from the queue.

3. If the problem continues, replace the printer.

Mecha Error 02Mecha Error 03

One or more of the internal printer parts are disconnected or malfunctioning:

Pinch Roller Assembly Controller Board

Junction Board

1. Try to get the printer into a Ready state or a recoverable error state, such as Paper Empty (then reload media).

2. If necessary, clear any print jobs from the queue.

3. If the problem continues, replace the printer.

Mecha Error 04 One or more of the internal printer parts are disconnected or malfunctioning:

Paper Cutter Assembly Controller Board

Junction Board

1. Ensure that nothing is blocking the paper path near the front paper cutter.

2. Try to get the printer into a Ready state or a recoverable error state, such as Paper Empty (then reload media).

3. If necessary, clear any print jobs from the queue.

4. If the problem continues, replace the printer.

Mecha Error 05 No information is currently available.

1. Try to get the printer into a Ready state or a recoverable error state, such as Paper Empty (then reload media).

2. If necessary, clear any print jobs from the queue.

3. If the problem continues, replace the printer.

Mecha Error 06 One or more of the internal printer parts are disconnected or

1. Try to get the printer into a Ready state or a recoverable

malfunctioning: Pinch Roller Assembly Paper Feed Pinch Motor Controller Board

Junction Board

error state, such as Paper Empty (then reload media).

2. If necessary, clear any print jobs from the queue.

3. If the problem continues, replace the printer.

Mecha Error 07Mecha Error 08

The paper feed-in roller is not in the correct position:

up (Mecha Error 07) down (Mecha Error 08)

If the paper, when loaded, just falls back into the paper compartment, the roller is stuck in the up position.

Because the paper feed-in roller is in an incorrect state, the printer thinks the paper is loaded when it is not.

Pulling the paper out from the back of the printer manually, instead of pressing the Paper Rewind/Clear button, can cause this error.

1. Instruct the customer NOT to pull out the paper from the back of the printer, but to press the Paper Rewind and Paper Advance buttons on the printer instead.

2. Press the Paper Rewind/Clear button to cause a Paper Empty error.

3. Remove the paper. 4. Power the printer off and

then on to reset the paper feed-in roller.

5. Reload the paper, ensuring that the paper roll flanges are flush with the paper roll. Ensure that the customer is not using incorrect media, such as paper for the Photo Printer 6400.

6. If the problem continues, replace the printer.

Mecha Error 09Mecha Error 10

The paper feed-out roller is not in the correct position:

up (Mecha Error 09)

down (Mecha Error 10)

1. Remove the paper. 2. Power the printer off and

then on to reset the paper feed-out roller.

3. Reload the paper correctly.

Mecha Error 11Mecha Error 12

The paper cutter cannot move to the left or the right, because of a jam or a mechanical problem.

Clear any jams blocking the paper cutter.

Sometimes a lab leader card can be used to remove small paper jams.

Resolution:

Error Code Cause Action

Sensor Error 01 - Sensor Error 10,Sensor Error 13 - Sensor Error 17

One of these internal components may be disconnected or malfunctioning:

PAPER EDGE SENSOR ASSEMBLY

PAPER EMPTY SENSOR ASSEMBLY

CONTROLLER BOARD ASSEMBLY

JUNCTION BOARD ASSEMBLY

THERMAL HEAD RIBBON SENSOR

ASSEMBLY PRINT POSITION

SENSOR PAPER POSITION

SENSORS

PINCH ROLLER SENSOR ASSEMBLY

1. Document the specific error that appears, such as Sensor Error 05.

2. Clean the printer sensors.3. Try to get the printer into

either a Ready state or a recoverable error state, such as Paper Empty. For example:

a. Press Paper Rewind/Clear to force a Paper Empty error.

b. Power the printer off and then on as necessary.

c. Press Paper Advance to reload the paper.

4. If the problem continues, replace the printer.

Sensor Error 18Sensor Error 19

One of these internal components may be disconnected or malfunctioning:

PAPER CUTTER ASSEMBLY

CONTROLLER BOARD ASSEMBLY

JUNCTION BOARD ASSEMBLY

1. Document the specific error that appears, such as Sensor Error 05.

2. Ensure that nothing is blocking the paper path, especially near the paper cutter.

3. Try to get the printer into either a Ready state or a recoverable error state, such as Paper Empty. For example:

a. Press Paper Rewind/Clear to force a Paper Empty error.

b. Power the printer off and then on as necessary.

c. Press Paper Advance to reload the paper.

4. If the problem continues,

replace the printer.

Sensor Error 20Sensor Error 21

One of these internal components may be disconnected or malfunctioning:

PINCH ROLLER SENSOR ASSEMBLY

PINCH ROLLER MOTOR ASSEMBLY

1. Document the specific error that appears, such as Sensor Error 05.

2. Ensure that nothing is blocking the paper path, especially near the pinch roller.

3. Press Paper Rewind/Clear to remove the paper.

4. Press Paper Advance to reload the paper.

5. If the problem continues, replace the printer