Performance of LargeLAN Applications

Jeremy Bohannon Bryan Garcia

Lori Garcia Scott McCumsey

Steve Potts

Base Network Architectures

Traditional Mainframe Environments Used primarily for legacy applications

Client/Server Most newer applications

Net Centric Very thin client networks

Combination

LAN Network Evolution

Examples of LAN Applications

E-mail

ERP (Enterprise Resource Planning)

CRM (Customer Relations Management)

MRP (Material Requirements Planning)

Proprietary applications created in-house to meet business needs

Key Issues for Applications Availability and Operations

Concurrent UsersSpeed Response Time / LatencyReal-Time InformationNetwork TrafficCross-Platform Activity (Legacy systems)Sharing Data Between Applications SecurityRemote Users

Criteria For Selecting LAN Technology

Bandwidth

New Technology

Cost

Interoperability

QoS

Manageability

Scalability

Selecting the Right LAN Backbone Technology

FDDI

ATM

Frame Relay

Ethernet

Gigabit Ethernet

Signs Your LAN is in Distress

Speed or lack of speed is the most common clue that the network is in distress

Difficulty installing new enterprise applications such as E-mail, Internet access, etc.

Overloaded servers

Slow client workstations

Increased failure of network components

Understanding Your Network: BASELINING

A Baseline is a collection of performance measurements captured during peak loads.Useful in diagnosing a misbehaving network.Tells you if performance-enhancing changes are actually working.Network baseline statistics include: Peak and average network utilization Average number of errors Average number of collisions

Monitoring equipment collects statistics so that you can review and compare.

The Ethernet LAN

What is ERP?

Enterprise Resource Planning (ERP) provides companies with a plan to integrate all departments and functions within the company by implementing a complete software solution that runs off a single, integrated database.

People Soft, Inc.

PeopleSoft, Inc., Pleasanton, CA A software company that specializes in enterprise-wide

applications for client/server environments. Initially specializing in human resources, its package offerings today cover the gamut including manufacturing, accounting and several vertical markets. All major databases are supported. Its products are known for their modularity as well as their ease of modification and customization using the PeopleTools development system.

www.peoplesoft.com

PeopleSoft Applications

E-business

Customer Relationship Management

Enterprise Performance Management

Human Resource Management

Supply Chain Management

Financial Management Solutions

Case StudyBackground

Case study: Applied Materials, Inc. Founded in 1967--experienced explosive growth in the

1970s Since 1992, world’s largest supplier of semiconductor

manufacturing equipment Employs 14,000 people in more than 95 locations in 14

countries worldwide Revenues > $4 billion in 1998; Fortune 100 list of companies Used a packaged HR and payroll solution prior to 1994 Needed a global human resources system for 14,000-strong

workforce Vision: system to provide users with information at their

fingertips any where in the world

Case StudyChallenge

Applied Materials sent out a description of its requirements

PeopleSoft was the only vendor with a proven market strategy and a high standard of customer support.

PeopleSoft’s HRM enabled Applied Materials, Inc., to implement progressive web-enabled employee and manager self-service

HRM solution: A single, consistent source of global information

Use in U.S. in one year, worldwide in 2 years

Case StudySolution

Computing Environment: Hardware: UNIX-based HP 9000 Servers Database: Oracle

PeopleSoft Products: PeopleSoft Human Resources Benefits Administration Payroll People Tools

Implementation Services: PeopleSoft Consulting

Case StudySolution

250 HR functional users all over the world14,000 employees use Web self-service for updatesUses: Personnel Administration Compensation and Benefits Education Training In U. S., Payroll and Benefits Administration

Education & Training are also managed by the system

Case StudyResults

Previously: 4-5 end-users in the HR division, and 7 in payroll Series of phone calls necessary to make inquiries

of items with global componentNow: Information is available to 14,000 worldwide,

depending on security and levels of privileges granted

EARs (employee action requests) initiated online, with monitoring of progress of EARs

Improved data integrity

Case StudyResults

Managers can now monitor: which training courses employees have followed transfers, termination, new hires, salary changes,

and promotions skills base in the company, to locate resources

they require gaps in skills of the workforce

H. R.’s Strategic, Value-Added Role

Major impact work of HR people

In the past, much of their work involved executing transactions

Automation of transactions=more free time for analysis analytical

Manage company’s human resources strategically

Self-service enabled routine tasks to be offloaded employees able to look up job codes online, rather

than having to phone up and ask what they are

SAP

German based Company

World’s largest inter-enterprise software

World’s third largest independent software provider

www.mysap.com

SAP R/3 System

Based on the three-tier model of distributed client/server processing.

Scalable at each level

SQL is used to define and manipulate data

DBMS based applications

Case StudyBackground

BMW Manufacturer of custom luxury cars and

SUV’s. Headquartered in Munich, Germany. Looking to build new manufacturing plant in

South Carolina. Wants to build 300 cars/day on a 16-hr

production cycle.

Case StudyChallenge

To develop and implement a new information infrastructure for the plant.

Integrate in to the Headquarters' database.

Low maintenance cost for system.

Integrated information system to speed the flow of information across the enterprise.

Case StudySolution

SAP R/3 Integrated Database System

HP Model 170 Business Servers Supported by a 30 gigabyte database

600+ PCs are attached to the network as clients 100 Users running concurrent sessions HP OpenView System Network software to manage the distributed

client/server installation

Case StudySolution

Basic System Implemented in 4 months.

First BMW plant to run entirely off commercially available software.

Linked legacy database with new system.

Case StudyResults

Implementation saved several years and 50% of normal development cost.

Whole Production process speed has been increased.

As a result of all of the improvements, BMW is now looking to move into JIT.

Baan Company

Leading provider of enterprise business solutions

Applications for front office, corporate office and back office automation support more than 13,000 customers worldwide

Baan Company

Applications span entire value chain: E-Business Web Commerce Customer Relationship Management Supply Chain Management Enterprise Resource Planning

Supply Chain Management

Supply chain management is the handling of the flow of material and information through the supply chain.

The competitiveness of an organization in today's markets is directly related to how well they can synchronize and accelerate the flow of material through the enterprise.

Those that do it well, gain a significant time based competitive advantage.

Case StudyBackground

Herman Miller Furniture Manufacturing Award-winning international manufacturer of

stylish furniture systems Generates over $1.7 billion in sales serving

customers in over 40 countries

Case StudyChallenge

Implement a reliable, fast and cost-efficient international order fulfillment system

Shift from a weekly batch delivery schedule to a finite daily customer delivery timetable

Synchronize customer orders across a multitude of manufacturing sites

Case StudyChallenge

Process massive order volumes and transactional data quickly and efficiently

Extend the system beyond the organization to the supplier base

Case StudySolution

Baan IVc / Supply Chain serves as the transactional and financial backbone a central management system for order

generation, shipping and production completion schedules

Case StudySolution

HP server and an Oracle database Baan's Dynamic Enterprise Modeling

(DEM) to set-up operational "best practices" within the system

Baan Education services to "train-the-trainer"

Case StudyResults

A 95% efficiency and accuracy in meeting customer delivery requirements

A reduction in overall customer order fulfillment and time-to-delivery

All manufacturing and distribution requirements now generated upon customer order

Case StudyResults

Customers now quoted actual delivery dates at the time of order placement

An increase in timely customer and vendor billing resolution

A reduction in time required to close financial transactions

Easier, self-help access to order and account information for the supplier base

Case StudyConclusion

Reducing lead times and increasing reliability were the key measures of success

Can now become a real competitive advantage for Herman Miller

The world’s leading supplier of software for information management and the world’s second largest independent software company

Initial incorporation in June 1977

Applications quickly expanded to include: OLTP, data warehousing, application servers, application development, and enterprise-class applications

Launched its first relational database application in 1979

Currently employs 43,000 with most recent year adjusted profit of $2.06 billion

The first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, server, enterprise business applications, and application development and decision support tools

Oracle

Oracle Customer Satisfaction

Oracle (cont)

Oracle Pricing vs. The Competition

Oracle (cont)

Oracle’s Packaged Apps Dream

Oracle (cont)

Oracle released 11i on May 24, 2000 as an integrated enterprise application

Oracle11i combines:

Customer Relations Management

Order Management

Financials

Human Resource Management

Manufacturing

Procurement

Project Planning

Supply Chain Management

Oracle11i boasts quarterly growth of 161%

Oracle (Cont)

Oracle is the world's most popular database for internet computing (Oracle8i)

Oracle8i provides:

Data Warehousing

Internet Computing and Java

High Availability and Security

Performance and Quality

Oracle (cont)

Gives a common interface to users for data inside and outside the corporation

Provides busy professionals with one-stop shopping for all their information needs

Users have access to structured and unstructured data without having to know the format or location of the data

Enterprise Portal: An internal Web site (intranet) that provides proprietary, enterprise-wide information to company employees as well as access to selected public Web sites and vertical-market Web sites (suppliers, vendors, etc.). It includes a search engine for internal documents as well as the ability to customize the portal page for different user groups and individuals. It is an extension of the ERP concept dealing with enhanced user access to the organizations data.

Oracle (cont)

One of the oldest teams in the NHL

Historically approximately 30 field scouts used a variety of methods to track and discover new prospects

The Problem: Scouting is a key to the successful franchise

Scouts tracked a variety of player stats, but not always the same stats

No easy way to synthesize the data into any meaningful arrangement

Data had to be re-entered at the home office

Case StudyBackground

The Blackhawks were looking to update their scouting process to possibly develop a competitive advantage on and off the ice

The Solution? Oracle 8i and Oracle Business Partner, Braxton Butterfield Consulting, Inc.

Oracle Development Tools

Oracle System Tuning

Oracle System Administration: includes network infrastructure, onsite or remote administration, capacity planning and security, and firewalls

Case StudyChallenge

Hardware: Silicon Graphics server running IRIX; IBM ThinkPad laptops running Microsoft Windows 95

Products and Services: Oracle 8i Enterprise Server and Oracle 8i Oracle 8i Database Lite designed as single-user remote databases Web-to-Go, Oracle Internet platform allows for management of

mobile web applications iConnect, a data-transport module that enables reliable and scalable

synchronization of data and applications between Oracle8i Lite and a central database server

Case StudySolution

Before After

Data collected by scratchpad, paper, and stand-alone computer

IBM Thinkpad, Palm Pilot, and Windows CE devices

Data being collected was non-standardized and left to the individual scout

Standardized collection of data, categorical data, directly entered into local database

Data was sent in various forms and entered into a database

Data uploaded to an Oracle 8i database for analysis

Difficulty in comparing data from each scout for draft and trading functions

Data in place with a suite of tools which allow stats from players to be quickly and logically compared

Case StudyResults

Case StudyResults

Blackhawk scouts can access via Internet browser or a PC on the corporate network

Oracle8i Lite is maintained on the Oracle8i server and is replicated to the client when needed

Benefits: Enables a highly mobile workforce to streamline a complex

selection process

Simplifies data retrieval, consolidations and analysis

Minimizes maintenance by using a common database both in the

field and at headquarters