Ernst & Young Deploys Lotus Notes

Abijeet Ray Ankit Aggarwal Chandni Trivedi

Harsha Jyotsna Shekhwat

E&Y’s Knowledge Framework

People & Organization

InfrastructureStrategy

Services Processes

Content

Relationships

BIG PICTURE

“The key to success of the company lied in its ability to effectively manage and share information across the entire company”

FLOW OF REQUIREMENTS

KNOWLEDGE MANAGEMENT

COLLABORATIVE TECHNIQUE LOTUS NOTES

KNOWLEDGE MANAGEMENT

Systematically & actively managing and leveraging stores of knowledge in an organization

COLLABORATIVE TECHNQUES

• A group that works together in searching for understanding, meaning or solutions or in creating a product

• Joint intellectual effort

• FACT: Networks of people have proven to be efficient both within organizations and within groups of people sharing the same interest, profession etc. These networks are in large based on sharing experience, knowledge and support. The value of such collaborating networks is already recognized in large organizations

IMPLEMENTATION

Stage 1Plan Study

Stage 2Develop Alternatives

Stage 3Develop Criteria

Stage 4Metrics and Measures

Stage 5Determine

Methodologies

Stage 6Finalize Data and simulators

Stage 7Run Simulations

Stage 8Analyze Results

Stage 9Report Results

Each stage represents a sequence of steps, and is performed in order

Gap is identified, Problem is defined

Alternatives provided

IMPLEMENTATION

PHASE 1: HUB IN SINGAPORE- 12 Countries Of Asia Pacific Region

PHASE 2: HUB IN NEW JERSEY & LONDON- More then 25 Countries - 6000 Messages per Month

ROLE OF IT IN COLLABORATIVE TECHNIQUE

SHARE KNOWLEDGE

DISTRIBUTE KNOWLEDGE

CREATE KNOWLEDGE

CAPTURE, CODIFY KNOWLEDGE

GROUP COLLABORATION SYSTEMS

OFFICE AUTOMATION SYSTEMS

ARTIFICIAL INTELLIGENCE SYSTEMS

KNOWLEDGE WORK SYSTEMS

NETWORKS

DATABASES

PROCESSORS

SOFTWARE

ADVANTAGES OF LOTUS NOTES

• Internal Notes NetworkFACT: Lotus Consulting helped the company

designing this network.• System SupportFACT: Excellent system support was provided.• Communication & CollaborationFACT: There were over 100 E&Y virtual team

Collaboration

ADVANTAGES OF LOTUS NOTES

• Mission Critical ConnectivityFACT: E&Y was able to scale as a global

enterprise that provided this amongst its people, teams, clients.

• Knowledge SharingFACT: E&Y employees were able to break the

global barriers and have high level of knowledge Sharing

ISSUES OF LOTUS NOTES

• Database Not Relational• No Global Update Option• Cost• Popularity

KNOWLEDGE WEB AT ERNST AND YOUNG

• Is Web-based and is based on Lotus Notes• Provides access to internal information such

as proposals, methodologies, best practices, metrics, etc.

• Provides external information such as access to company Web sites, external databases, and external news

CONCLUSION

Where else Collaborative Techniques Can be Used?

• Health Care System• Banking Process• Premier Auto Electric implemented it for

marketing auto electrical components