Erkki LiikanenMember of the European Commission,Enterprise Policy and Information Society

IDEA Conference on eDemocracy, Stockholm 29 June 2001

eGovernment -Providing better public service and participation for citizens

eGovernmenteGovernmenteGovernmenteGovernment

What isWhat is e eGovernment and for whom? Government and for whom?

eeEuropeEurope andand e eGovernmentGovernment

Bridging the Digital DivideBridging the Digital Divide

Essentials of eGovermentEssentials of eGoverment

AgendaAgenda

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What is What is eeGovernment and for whom?Government and for whom?What is What is eeGovernment and for whom?Government and for whom?

A necessity, not a matter of choice !A necessity, not a matter of choice !

INFORMATIONINFORMATION

eeGOVERNMENTGOVERNMENT

CitizensCitizensbetter public service better public service

and participationand participation

BusinessesBusinessesgreater opportunitiesgreater opportunities

AdministrationsAdministrationsmore efficiencymore efficiency

TRANSACTITRANSACTIONONCOMMUNICATIONCOMMUNICATION

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What is What is eeGovernment and for whom?Government and for whom?What is What is eeGovernment and for whom?Government and for whom?

Simple government interface One-stop-shop for all public services Cross-agency approach: interoperability

Trust and confidence Security in transactions with government Electronic signatures, smart cards

Accessibility Services available to all (also disadvantaged) Bridge the Digital Divide inside and between the

countries Provide easy-to-use applications

The prerequisites for success

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eEurope and eGovernmenteEurope and eGovernmenteEurope and eGovernmenteEurope and eGovernment

Action on eGovernment in all Member States

Modernising government: improving access to

electronic public services, one-stop portals ...

but progress is uneven - too often we are

“broad in vision, short in action”

eGovernment not only supply of services...

…but also re-engineering the government:

reorganisation of back-offices

simplification of the services

Where does Europe stand in eGovernment? Where does Europe stand in eGovernment?

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What happens in the Member States?What happens in the Member States?What happens in the Member States?What happens in the Member States?

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eeEurope and Europe and eeGovernmentGovernmenteeEurope and Europe and eeGovernmentGovernment

Essential public data online (2002) Main basic public services online (2002/3) Administrative procedures for businesses

online (2002) Public sector information (2000) Pan-European portals of interactive public

services (mid 2001) Open source software in public sector (2001) All basic transactions with the European

Commission online (2001)

eeEurope2002 Action Plan Europe2002 Action Plan - targets - targets for for eeGovernment:Government:

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Benchmarking eGovernmentBenchmarking eGovernmentBenchmarking eGovernmentBenchmarking eGovernment

The 3-stage model of eGovermnent

Stage 1 Information: online information on public services

Stage 2 Interaction: downloading forms (one-way) and processing of forms, including authentication (two-way)

Stage 3 Transaction: case handling; decision and delivery (payment)

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eGovernment - next stepseGovernment - next stepseGovernment - next stepseGovernment - next steps

Show benefits of electronic public services

Illustrate where Europe currently stands

Draw lessons from current applications

Stimulate dissemination of best practices

Provide input beyond eEurope 2002

Involve the Candidate countries: eEurope+

EU Conference on eGovernment, 29-30 November 2001 in Brussels - Objectives:

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ConclusionConclusionConclusionConclusion

Essentials of eGovernment Interactive enhancing effective government and democracy joining-up services to support one-stop interface

Inclusive preventing digital divide, support special needs promote public Internet & multimedia access points.

Entrepreneurial supplying online transactions for business supporting public/private partnerships

Multilingual/Multicultural promoting cross-border use of services & information encouraging services in more than one language

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eeEurope and Europe and eeGovernment on the webGovernment on the webeeEurope and Europe and eeGovernment on the webGovernment on the web

http://europa.eu.int/eeurope

click on “Action Plan”

click on “e-government”

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