Erica Renee Chase2107 Barclay Street

Baltimore, Maryland 21218 443.525.4440

erica.r.chase@gmail.com

SUMMARYOutgoing and client/customer focused Administrative Professional with over 10 years administrative support in varied industries. Excellent at utilizing leadership skills to build, sustain, and foster peak-performing team-members.

KEY SKILLSOffice Skills:

Calendar management Ability to prioritize while multi-

tasking Creative problem solving Scheduling Travel coordination Executive support for up to 5 Some medical terminology

Computer Skills: MS Word-Advanced MS Excel-Intermediate MS PowerPoint-Advanced MS Outlook-Advanced Internet Explorer-Advanced Social Media for Business-

Intermediate E-Time payroll software Typing speed of 45-55WPM

PROFESSIONAL EXPERIENCE

Office Assistant II 7/2014- 11/2014Baltimore City Department of Transportation

Provided front desk coverage as needed. Answered phones directing calls to appropriate persons as needed, taking detailed messages if required.

Created and maintained active spreadsheets, to track and monitor division employee attendance and lateness, inspector certifications, and employee evaluation submissions.

Processed bi-annual employee evaluations for the division Was back-up to payroll clerk for the division, using E-Time software, input employee

time, leave requests, and overtime. Submitted completed payroll bi-weekly to payroll manager

Was responsible for submitting bi-weekly attendance report to payroll manager, using E-Time generated reports.

Guest Services 4/2012- 3/2014Hotel Monaco Baltimore

Answered phones, directed calls and assisted prospective and current guests Performed many routine clerical duties including spreadsheet creation and maintenance,

PowerPoint presentations, filing, research, and document creation. Properly checked guests in and out of the hotel, following established procedures

Anticipated guests needs/requests and delivered services accordingly Processed incoming and outgoing packages Assisted in-house guests with requests Took orders for room service and input using Aloha Used a two-way radio to communicate to other departments in the hotel Up-sold rooms, amenities and menu items when talking to upcoming guests and taking

room service orders. Dispatched calls as needed and to appropriate person Trained new employees Sold and prepared amenities for celebrations for guests Created and implemented new procedures to bridge front desk operations with in-room

dining operations helping to raise in-room dining’s service rating While in this position became a Certified Tourism Ambassador for Baltimore City.

Clinical Documentation Specialist/ Office Manger 9/2011-1/20123/2011-9/2011

TIME Organization Inc. Greeted clients and assist with intake paperwork Was responsible for front office area Answered phones, direct calls, process mail and accept deliveries Managed calendars for doctor and clinical coordinator Designed and implement filing systems Ensured filing systems were maintained and current Edited and ensured accuracy of clinical documents Trained direct care staff on proper documentation practices

Administrative Assistant/ Recruiter 5/2010-5/2011Woda Construction

Responsible for accepting applications for employment for construction jobs. Greeted applicants and answered questions regarding the project and hiring process. Interacted with all levels of management in effective ways to ensure project success. Attended community meetings providing residents and officials with project updates. Maintained active spreadsheets using MS Excel of available applicants. Maintained contact with sub-contractors assisting throughout the hiring process. Prepared weekly reports for management detailing hiring and trade management. Followed up with employers and employees regarding hiring and work conditions.

EDUCATION

2001 Frederick Douglas Senior HighBaltimore, MDReceived: Diploma