E R I C M A N N

EXPERIENCE

2014-Present Providence Risk & Insurance Services San Antonio, TX

Help Desk Technician

Providing support and remote support for internal employees.

Use of Active Directory, Exchange Console, SQL, NeoRouter, Pentahoe, Visual Cron, Citrix, VMWare vSphere client, WinSCP, FileZilla.

Virutalization of desktops, creating new VMs in the delivery group, assigning VMs.

Network and network security support.

2012-Present Geek Squad San Antonio, TX

Consultation Agent

Computer, tablet, & mobile phone hardware and software trouble shooting

Engage customers using selling skills to provide solutions aligning with their “definition of fix.” No client goes unserved

Work with the sales team, explaining services and technology to help them achieve business goals

1998-Present PC Technician San Antonio, TX

Private Consultation

Hardware upgrade and installs, Custom PC builds

Hardware and Software trouble shooting

Virus removal

PC Tune ups

Network set up and Security implamentation

Linux IP Tables and OpenBSD firewall rules

2007-2012 Sears San Antonio, TX

Brand Central Sales Associate

2008- $480,000 in electronic sales, most in my district and above parity for protection plans at 0.5

2009- $162,000 in sales between electronics and appliances after transfer.

2010-$595,000 in sales for appliances

2011-$227,000 in sales for appliances

EDUCATION

2011-2013 San Antonio College San Antonio, TX A.A., Computer Security Administration

Texas A&M University, San Antonio (B.A.A.S. 2015)

AWARDS AND CERTIFICATES

Marketable skills awards from San Antonio College in: A+, Network +, Security +, and Linux +

• E - M A I L E R I C T M A N N @ G M A I L . C O M • P H O N E ( 2 1 0 ) 8 7 5 - 1 0 8 2 •