ERADICATING BULLYING & INCIVILITY€¦ · Healthy Workforce Institute T formerly RTConnections How...

ERADICATING BULLYING & INCIVILITY

Essential Skills for Healthcare Leaders Your first step to a healthy workforce culture

www.HealthyWorkforceInstitute.comHealthyWorkforceInstitute.com

©2019 Healthy Workforce InstituteTM, formerly RTConnections, www.HealthyWorkforceInstitute.com

How the Healthy Workforce Institute is equipping healthcare leaders to eradicate bullying & incivility in the workplace.

At the Healthy Workforce Institute, we are on a mission to work with the healthcare industry to create and cultivate a healthy workforce by eliminating bullying and incivility among healthcare employees.

We understand that employee retention and engagement coupled with the ability to deliver high quality, safe patient care is a priority for healthcare leaders. We also know that when disruptive behaviors go unaddressed, leaders will either disengage or leave, and patients will not receive the care they deserve. This is where we can help.

The way we treat each other is just as important as the care we provide.

~DR. RENEE THOMPSON


The Challenge

The reality is that the healthcare environment is getting more and more complex. Increasing demands, decreasing resources, burnout, bullying, and incivility have challenged nursing leaders now more than ever before.

What our research has shown is that far too many incidences of disruptive behavior go unchecked, by Executives and Front Line Leaders. Without clear guidelines on how to address these issues, many Leaders let it slide or simply go silent. What we all know is… that doesn’t work.

The number one reason why leaders don’t address incidents of workplace bullying or incivility is because they don’t know what to say and how to say it. Therefore, they do what’s comfortable – they do nothing. As a result, the good employees disengage or leave ...

Ofthenewnurseswhoquittheirfirstjobwithinthefirst6months,60%quitbecauseofthebad behavior of their co-workers.


When organizations have a high rate of bullying, they have worse patient outcomes.

The cost of replacing an experienced nurse is $145,000 .

STUDIES SHOW…

Individuals pay the price of bullying with their physical, mental, and psychological health.

Organizations pay the price of bullying and incivility with their profits.

Patients pay the price of bullying and incivility with their safety, quality, and satisfaction.


The HWI Solution

The solution is to equip your front line leaders with the skills and tools they need to set behavioral expectations and hold their employees accountable.

Introducing the Healthy Workforce Institute’s foundational virtual learning course, Eradicating Bullying & Incivility: Essential Skills for Healthcare Leaders.

As part of the Healthy Workforce Academy, this online course is designed to provide a solution for front line leaders who want to cultivate a professional, supportive, and respectful workforce culture; free from bullying and incivility.

In this course, your leaders will… ü Gain clarity regarding bullying versus everything else ü Recognizethedifferencebetweenbullying,incivility,andabadday ü Learn how to set clear behavioral expectations ü Develop simple confronting techniques ü Acquire the skills they need to hold employees accountable


TheEBIcourseisself-pacedandtakesapproximately6weekstocomplete.

Leaders engage in biweekly live Q & A calls with leaders from across the country, have life time access, and receive ongoing numerous resources and practical tips!

Bytheendofthiscourse,yourleaderswillhavethetools,strategies,andconfidencetoidentify disruptive behaviors that undermine a culture of safety, set behavioral expectations withemployees,andholdstaffaccountableforprofessionalbehavior.

MODULE 1:

Getting Clear on Bullying BehaviorIn this module, your leaders will discover:• How to understand the bully basics• Why bullying is so prevalent in healthcare• Why bullying continues• Definingbullyingversuseverythingelse

MODULE 2:

Recognizing Disruptive BehaviorsIn this module, your leaders will learn:• Overt and covert behaviors • Characteristics of bullying behaviors • Common themes seen in healthcare• What’s the Impact?

MODULE 3:

Setting Behavioral ExpectationsIn this module, your leaders will discover:• Prepare to set expectations • Create department norms• Communicate consequences


MODULE 4:

Confronting Disruptive BehaviorsIn this module, your leaders will learn to:• Name it • Speak it• Script it

MODULE 5:

Holding Employees AccountableIn this module, your leaders will discover how to be successful in:• Building relationships with human resources• Identifying a process for disruptive incidents• Building a case through documentation

By the End of this Course Your Leaders Will...

ü Be equipped with the tools to quickly identify disruptive behaviors that undermine a culture of safety

ü Possess an arsenal of well tested strategies they can implement on a consistent basis to maintain a healthy workplace

ü Owntheconfidencetoimmediatelyaddressissuesbeforethey get out of hand

ü Uncovertriedandtrueapproachestoholdstaffaccountable for professional behavior

ü Be prepared to comply with The Joint Commission and Magnet® requirements

ü Receive 5 Contact Hours upon graduation

You'llseetangibleimprovementinstaffinteraction.


The Results

It’s unanimous. The 237 leaders who enrolled and graduated from this course said that the courseexceededtheirexpectations(91%),aremoreconfidentintheirabilitytoaddressworkplace bullying and incivility, and feel that they have the tools required to set behavioral expectations and hold their employees accountable!

Leadersfromacrossthecountryarereapingthebenefits.

Humanbehavioriscomplexanddifferentapproachesareneededtoaddress therootcausesofnegativebehaviorintheworkplace.Thiscourseprovidesspecifictactics to arm leaders with the tools needed to support a healthy work environment

but also to support the leader him/herself.

~ANNA SCHLATTER, Associate CNO, Baylor Scott & White Hillcrest


Imagine if your entire leadership team had the ability to do the same! WELL NOW THEY CAN.

The Eradicating Bullying & Incivility course provides solutions to the real world problems we face

when leading teams of healthcare professionals. Understandingthedifferencesinincivility,abadday,and

true bully behavior allows us as leaders to better utilize tools and resources to address issues head on

and help keep our teams on the path to excellence.

~TRENTON VAUGHAN, DIRECTOR, Baylor Scott & White Round Rock

The EBI course provided a framework for how to talk to employees as well as counseling that was so very helpful. Bytakingthiscourseitgavemetheabilitytoassiststaffin

creating credo's for each of my units. So very helpful for new hires coming into our unit!

~AMY BUCCIARELLI, Director,MoffittCancerCenter

WHAT OTHERS ARE SAYING ABOUT THE EBI SOLUTION


Quick Results

72-point increase inoverallscore(p<0.0001).

85% improvement from beginning to end of course.

91% of participants said the course exceeded their expectations.

Do you have any questions? Need more information? Contact our team at

[email protected].


EBI Solution Pricing

1 year access to the Healthy Workplace Academy and the Eradicating Bullying & Incivility course*

Biweekly live Q&A Calls

Anytime “in the moment” access to the Healthy Workforce Team

Will receive 5 Contact Hours upon graduation

Your Investment per 12 leaders ($1,333 per participant) $15,997

* This course is delivered remotely with video, audio, surveys, checkpoints and downloadable pdfs.

“The Eradicating Bullying and Incivility course was so helpful because I learned new language and techniques

to stop bullying and incivility in real time. I also now value the importance of documentation.”

~LAUREL PILKINGTON, DNP, RN-BC, CPEN, CCRN-K, DIRECTOR OR PROFESSIONAL DEVELOPMENT, EDUCATION AND RESEARCH, BAYLOR SCOTT AND WHITE, MCLANE’S CHILDREN’S HOSPITAL.


Next Step

Decide whom you want to participate

Selection Criteria:

New, emerging leader

Leader who needs the support and strategies to address disruptive behaviors

Leader who is HUNGRY for help!

To enroll your leaders into this groundbreaking, foundational course, contact the team at the

Healthy Workforce Institute at [email protected].

CLICK HERE IF YOU’RE READY TO GET STARTED!

Do you have any questions? Need more information? Contact our team at

[email protected].

https://thehealthyworkforceinstitute.com/programs/ebi-application

ERADICATING BULLYING & INCIVILITY€¦ · Healthy Workforce Institute T formerly RTConnections How...

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