EPM Assignment2

THE WAY OF THE SHEPHERD: 7

ANCIENT SECRETS TO MANAGING PRODUCTIVE PEOPLE

Effective People Management [Assignment 2]

Done By: Boey Mao Quan Jasper Koh Wee Sheng Lau Kiat Hong Lew Jie Jun Ng Teng Hui

Content Overview Choice of Chapter

Chapter 1 - Know the Condition of Your Flock

Research Information Book - The Way of the Shepherd: 7 Ancient Secrets to Managing

Productive People Case Studies - Internship Programme (Working

experiences from the team)

Application with EPM module

Conclusion

Team Reflections

References

- The Way of the Shepherd -

Choice of Chapter1. Know the Condition of Your Flock – Our Team’s Choice

2. Discover the Shape of Your Sheep

3. Help Your Sheep Identify with You

4. Make Your Pasture a Safe Place

5. The Staff of Direction

6. The Rod of Correction

7. The Heart of the Shepherd

Choice of Chapter1. Know the Condition of Your Flock – Our Team’s Choice

Summary of Chapter:

Ted went to look for Dr Neumann for help as he was worried and to get him prepared for the working society in General Technologies as a finance manager which he required to supervise nine people.

Hence, Dr Neumann brought him to his farm and applied the first principle using The Way of a Shepherd theory of managing a flock of sheep which he understand “Know the Condition of Your Flock”.

Choice of ChapterChapter 1 - Know the Condition of Your Flock

Reasons for the choice of chapter:

Managers tend to forget this principles due to heavy workload Important to understand our employees well Foster effective communication Ability to seek individual interest Boost work efficiency of employees

Research InformationBookThe Way of the Shepherd: 7 Ancient Secrets to Managing Productive People

Chapter 1: Know the Condition of Your Flock

Follow the status of your people as well as the status of the work. Get to know your flock, one sheep at a time. Engage your people on a regular basis. Keep your eyes and ears open, ask lots of questions, and follow

through.



Follow the status of your people as well as the status of the work.

Managers focus too much on the project at hand and not enough on the people they also have to manage

Physically present with their flock – more preoccupied with the work Never be neglected – greatest competitive advantage



Get to know your flock, one sheep at a time.

Individuals, and that is how they should be treated Never be treated like numbers! Take into personal interest in each of the people who report directly to one. Know

what things impact them at the moment

Discover their skills and interests Know what their goals and dreams are Find out what motivates them and what discourages them Determine their career ambitions and frustrations



Engage your people on a regular basis.

Go out and get among your people regularly Check on your people current work status and see if help is required Ensure proper guidance is provided for your people



Keep your eyes and ears open, ask lots of questions, and follow through.

Keep up with what’s going on in the lives of your people as best you can Care about your people - to develop a sense of belonging to the organization by

your people Do not care about how much you know until they know how much you care Be sensitive to employees’ sentiments

- Internship Programme -

http://www.mascorp.com/Default.aspx

Research InformationCase Studies – Internship Programme

How is this principles applied in our organization that we are in?

NTUC FairPrice Co-Operative Limited (Kiat Hong)

Weekly Reports to be submitted to my manager Monthly meetings with my manager to inform her about my work status Provide feedbacks to my manager about my workload



Thales Aerospace Asia (Jasper)

Manager ensure that my welfare is being taken care of Constantly enquire on my current progress Provide valuable feedbacks for improvements Broaden my horizon by allowing me to learn more stuff from other

departments and assigning me various tasks to perform



International Business Machine (Wee Sheng)

Monthly meeting on any latest work issues encountered Manager asking employees if they need any help during “peak period” Small talks with supervisor during lunch time on work related issues



Panasonic Avionics Corporation (Jie Jun)

Manager enquire our current and additional skills Occasional asking of our current situation Moves us to other departments when needed

http://www.mascorp.com/Default.aspx



Toll Asia Tuas Warehouse (Teng Hui)

Attempt to minister the needs of every personnel through meetings Occasional reviews to know the condition of the each personnel Training courses available to every personnel Interaction between managers and workers

- Applications with EPM module -

Application with EPM Module

Unit 1: Putting Your Job In Perspective

EffectiveManager

Well-organized

Administrator

People Skills

Visionary Leader -- Inspire others

Analytical & conceptual skills

Subject Expert

Technical Skills

Self-Reflecttion & Learning

Skills

Human Competencies Political

Competenices

Coach mentor

Workplace Families

EQ


Unit 2: Management Functions & Leadership Qualities

Seven Major Processes/Functions of Management:

Forecasting Planning Organizing Motivation Co-ordinating Controlling Communicating


Unit 2: Management Functions & Leadership Qualities

Leadership Qualities:

Confidence – Attitude towards work and its employees

Good judgement – Make good decisions

Loyalty – Loyal to its organization

Role Model – Lead, Motivate & Facilitate


Unit 3: Creating Positive Relationships

Building a positive relationship requires:

Emotional Intelligence - ability to manage ourselves and our relationships effectively

Attitude Quotient - the more you believe you can succeed, the more likely you are to succeed. (Positive Attitude)

Adversity Quotient - Dealing with challenges and ability to bounce back from adversity. (A Winning Attitude & Self-Responsibility)

Interpersonal skills - Self respect and respect for others

Teamwork skills - Outperform individuals through motivations and trust


Unit 4: Handling Conflicts


Unit 5: Coaching & Mentoring

Coaching & Mentoring - Improve performance

Hamburger Process (+ve -> -ve -> +ve)


Unit 6: Ethnical Issues

Social Responsibility

Code of Ethics

Ethnical Conduct of Managers

Loyalty Human Relations Overt Personal Actions

Conclusion

“Perhaps we don't see results in ministry because our efforts are not targeted to the condition of the sheep”

Quoted from Shepherding Ministry

The Way of the Shepherd Principles

+

Effective People Management

=

An Efficient Organization

Team Reflection Boey Mao Quan Jasper – It is important for managers to know their employees

better as this will improve their working relation. As a result, things will be done more effectively and efficiently.

Koh Wee Sheng – It’s important to know and foster good relationship with each and every of the employees because each of them plays an important role in an organization.

Lau Kiat Hong – The need to understand our employees is important as it can help by strengthen bonds and instill loyalty to the organization. Showing care and concern to employees nevertheless motivates them to work harder.

Lew Jie Jun – The willingness to make an effort to understand the abilities of the employees reap benefits for the organization.

Ng Teng Hui – To get the greatest "yield" from the employees, you need to know and understand their conditions. Never put off investing and nurturing what you have as opportunities is not always there.

ReferencesBooks:

Kevin Leman & William Pentak. (2004). The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People. Published in United States of America, USA: Zondervan.

Internet Resources:

Business Summaries - The Way of the Shepherd By Dr. Kevin Leman and William Pentak. Retrieved December 23, 2009, from http://www.bizsum.com/2page/b_WayoftheShepherd.php.

Lecture notes:

Effective People Management

http://www.bizsum.com/2page/b_WayoftheShepherd.php

EPM Assignment2

Education

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