Entrepreneurial Marketing Communication In the City · Entrepreneurial Marketing, Communication in...
Transcript of Entrepreneurial Marketing Communication In the City · Entrepreneurial Marketing, Communication in...
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Entrepreneurial MarketingCommunication In the City
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Today’s Agenda
What You Will Learn• Awareness – entrepreneurial marketing context • Knowledge – marketing and communication competencies as you represent yourself and Extension
in the City• Ability – engage in the flow of communications with internal and external audiences
• Action Project & ePortfolio• You: Google Self• Your Organization: Image Audit, Resources, Ignite/TED Talk
• Collaborative Learning: Discussion, Shared Resources • Options for You, Your Team & Your Organization
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
CommunicationIn the City
Why is this a Big Deal in the City?• Noise – more media channels and influence• Competition – public and private
organizations have specialists• Capacity– “we teach programs”
Just-in-Time Learning Series
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Entrepreneurial Marketing
Entrepreneurial Theory
Urban Extension Practice
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Marketing is …Transactions – Relationships – Viral…
… everything - Jay Conrad Levinson
… tactics, strategy, cultureTactics: advertising, public relations, …Strategy: to position and compete based on what’s happening in the marketCulture: everyone in the organization values the customer and operates based on buy-in to strategies
… process (Simerly, 1989) / functionArt (Creative, Emotional, Bond with customers)Science (Hypotheses, Test, Evaluate)
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Marketing Combination
Marketing is not only much broader than selling, it is the whole business seen from the customer’s point of view.Peter Drucker
Environment
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Selling & Marketing
OrganizationExistingprograms
Selling andpromotion
Successthrough
participation
Targetmarket
Integratedmarketing
Success through
satisfactionCustomer
needs
Startingpoint Focus Means Ends
(b) The marketing concept – Marketing culture
(a) The selling concept Kotler, Philip. (2000) Marketing Management
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Communication in the City
Marketing Competencies• Market Research (informal and formal)
(community/needs assessment, issue/opportunity ID)• Relationship Marketing & Customer/Market Orientation• Messaging & Story Telling (in good times & bad)• Working with Media• Partnership Marketing• Brands - Yours, Extension, University, Programs• Listening (including data) – Marketing Plan & Management
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Marketing Competencies
www.ama.org
www.cim.co.uk
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
CommunityInformal and Formal Issue ID
People (internal & external)ParticipantsContributorsInfluencers
You & Your Organization
DemoPsycho
Relationship
What’s happening
Market Research Resources in the
Wiki
Advocate
Supporter
Client
Customer
Prospect
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Program, Packaging, Place(Innovation)
• Protection against damage• Assist in marketing
Education, Brand, Affiliations• Standards• Cost Effective• Electronic – accessibility• Green, QR Codes
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Signage in the City
• Simple, clear message• Tough to read ALL CAPS, Fancy Fonts• Size of Letters & Color Combinations• Color Psychology ... Consistency• Appropriate Materials (Permanent/Temp)• Background
Resources: www.signresearch.org/research; www.oaaa.org
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Promotion (Messages: benefits & recall)
• Basic Print & Electronic Communications• Market Partner Communications• Owned, Earned, Paid• Campaigns• Selling• Customer Service
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series Problem-Opportunity
Search / Memory
Evaluate Alternatives/Trialcomplexity, compatibility,
risk, relative advantage
Purchase Decisionwhether, what, when, where, how
Purchase Act / Transactioncompletely, partially, not planned
Post-purchase EvaluationSatisfaction / Expectations
Consumer BehaviorInfluence
You
Competitors
Demo/Psycho
PEST TrendsPolitical
Econ/EnvironSocial
Technology Envi
ronm
ent
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Communication in the City
The Flow of Communications • Internal Audiences
• Who• External Audiences
• Who
Awareness FanTrial Customer Friend
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Know the audience and sell to themThe Perfect Offer Overcome human inertia
Attention, urgency, involvement, appeal to greedBring the product/program to life
Benefits, testimonials, demonstrationCreate effective format for mediumCreate excitement, interactionMake it a pleasure – comfortable, convenient, reassuring (simple decision making)Answer quite concerns (reduce perceived risk)
Sales (Competitive Advantage)
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Communication in the City
• Action Assignment for You•How do people know you? •How can you be authentic and intentional?
google name & name of university•Your Social Identity (self-perception)•Your F2F & Social Media Identity (self-projection)•Affiliation and Reputation
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Communication in the City
With Your Team & Organization (Options)• Image Audit – New and Various “Customers”
• Your Marketing & Communication Processes and Resources (ePortfolio)
• Ignite or TED Talk•Audience (what do you know?)/ Message (Connection)•Reaction (not just “know”)/ Call to Action
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
• Journal• Marketing Experience
• Mentor & Coach•Mentor – Elevator Pitch•Coach – Marketing Goals & Competencies
• Self-paced Independent Study• AMA + Market Research, Messaging, Media, Sales & Negotiations
• Team Collaboration• A Just-In-Time Learning Module, is available on Entrepreneurial Marketing and Communication in the City• Work together to develop Elevator Pitches• Develop a Campaign to reach a new audience or a comprehensive Marketing Plan• Identify current or potential options for incorporating user-generated content in your marketing
You, Your Team, Your Organization
Entrepreneurial Marketing, Communication in the Citycityextension.osu.edu/learn
This series is offered through Ohio State University Extension. Julie M. Fox, Ph.D. [email protected]
Just-in-Time Learning Series
Julie Fox, [email protected]/learn