Enterprise Mobility Application Management - The Next Big Step in Enterprise Mobility
#ENTERPRISEBRAIN SOCIAL KM AND ENTERPRISE BIG DATA.
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#ENTERPRISEBRAIN SOCIAL KM AND ENTERPRISE BIG DATA
Transcript of #ENTERPRISEBRAIN SOCIAL KM AND ENTERPRISE BIG DATA.
#ENTERPRISEBRAINSOCIAL KM AND ENTERPRISE BIG DATA
Nicolas GeorgeaultSharePoint Senior Architect @Negotium Montreal20 years of experience in IT
13 with SharePoint
5 as a SharePoint MVP
Co-author of Microsoft SharePoint Server 2010 et 2013 French books
• Email/Yammer: [email protected]
• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co /
http://www.itlounge.ca
What is social…
Most principal fears for companies…
…Timewasting
… Inappropriate content
… Security
… Negativity
… Mutiny
This is what we were thinking about Email (only) 20 years ago…
What is Social KM?
Knowledge
The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)
knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)
To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)
“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)
Knowledge versus Know-how
•For 20 years, document is considered as THE reference
Document by nature
Information Data
Information
Knowledge
sensestructuration
Knowledge
KnowledgeKnowledge
Knowledge
Know-how
logic
understanding emotional knowledge
memory
Experience
Enterprise of things
1. Create a kind of Enterprise Big Data
2. Use Graph features brought by Social Tools
Communication
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$
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Connect your systems …
•Form a cloud of data from existing systems to better exploit your information.
•Avoid errors during copying of data between systems.
•Using SharePoint as a data bus
Big Dat
a
What is the Graph?
Social graph TM – Zuck.
Social Knowledge TM – Larry Page
Corporate graph – Adam Pisoni
Form origins…
•1909 - Charles Sanders Peirce in MS 514 publication
•1976 - John F. Sowa for IBM in "Conceptual Graphs for a Data Base Interface“
•More details on “Les usages et techniques de Yammer et Office 365” http://gallery.technet.microsoft.com/office/Les-usages-et-techniques-2128b80e
… to the future
Corp. Graph is not just about people
All application and all information can be connected
Just a quick exemple
Command in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
With dimensions…
Command in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
Command in Dynamics
Discussion around
same needs
Expert identified in SharePoint/
Yammer
Cross-Selling
Opportunity
#EnterpriseBrain
Start working like a Brain
•A connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia
The Four Pillars
1. Improve your Search engine
• Use what you got first… No additional license cost
• Create additional Search Pages to enrich the Search experience
• Open Graph and Office Graph use Search engine
• SharePoint Search, Yammer Search or PowerBI Search?
• Connect on your applications and crawl the content
• Federate Search between your applications
Federated Search
2. Start Enterprise Social Network
• Create a Business uses catalog to resolve concrete business situations
• Even if you are using SharePoint Social Features… Jump In! Think about Community template
• Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners
• Start small but think BIG… But Start!
Business uses catalog example
Corp Manage Corporate
Communication Expertise
Identification Partners
communities Event management
Marketing Customers
communities
HR Collaborator Emboarding
Collaborators Engagement
Training and personal development
Retail Point of sales communities
3. Give right tool to your users
• Empower your users with efficient tools
• Knowledge stored in an Email is lost or unusable for the rest of the company
• Ex: Use Harmon.ie third party tool to break habits and the Email silos
• Think Mobile First for your tools. More than 50% of conversations will not happen at the office.
Breaking habits: email
VS
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Documents & Content
Social and Contact Information
UnifiedCommunication
Business Application
Everywhere You Work
In the OfficeIn your Outlook
On the roadIn a Mobile App
On the runIn a Mobile App
WhereverIn Outlook Web App
From any device
Android iOS BlackBerry
Windows Phone
4. Provide default Dashboards
• Extract data from your graph to generate Excel and PowerBI data sources.
• Visio Services are already part of your product… Use it!
• Some of these dashboards already exists… Just use it!
• Yammer dashboards with PowerBI http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx
Dashboard in PowerBI
Thanks for your attention
Connect on https://www.yammer.com/itpronetwork
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Any Question?
