#EnterpriseBrain EN - #spsnh
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#ENTERPRISEBRAINSOCIAL KM AND ENTERPRISE BIG DATA
Was made possible by the generous support of the
following sponsors…
And by your participation… Thank you!
Nicolas GeorgeaultSharePoint Senior Architect @Negotium Technologies Montreal20 years of experience in IT
13 with SharePoint
5 as a SharePoint MVP
Co-author of Microsoft SharePoint Server 2010 et 2013 French books
• Email/Yammer: [email protected]
• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co /
http://www.itlounge.ca
Let’s talk about social…
Most principal fears for companies…
…Timewasting
… Inappropriate content
… Security
… Negativity
… Mutiny
This is what we were thinking about Email (only) 20 years ago…
What is Social KM?
Knowledge
The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)
knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)
To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)
“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)
Knowledge versus Know-how
•For 20 years, document is considered as THE reference
Document by nature
Information Data
Information
Knowledge
sensestructuration
Knowledge
KnowledgeKnowledge
Knowledge
Know-how
logic
understanding emotional knowledge
memory
Experience
Enterprise of things
1. Create a kind of Enterprise Big Data
2. Use Graph features brought by Social Tools
Communication
$
$
#
#
$
Connect your systems …
•Form a cloud of data from existing systems to better exploit your information.
•Avoid errors during copying of data between systems.
•Using SharePoint as a data bus
Big Data
ERP
CRM
Discussions
Diffusion
Collaboration
Documents
What is the Graph?
Social graph TM – Zuck.
http://ogp.me/
Social Knowledge TM – Larry Page
http://j.mp/1t0Aqvo
Enterprise graph – Adam Pisoni
http://j.mp/EnterpriseGraph
Form origins…
•1909 - Charles Sanders Peirce in MS 514 publication
•1976 - John F. Sowa for IBM in "Conceptual Graphs for a Data Base Interface“
•More details on “Les usages et techniques de Yammer et Office 365” http://gallery.technet.microsoft.com/office/Les-usages-et-techniques-2128b80e
… to the future
Ent. Graph is not just about people
All application and all information can be connected
Just a quick exemple
Command in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
With dimensions…
Command in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
Command in Dynamics
Discussion around
same needs
Expert identified in SharePoint/
Yammer
Cross-Selling
Opportunity
GQL and Office Graph
•Edges
•REST graph query
http://j.mp/GqlOfficeGraph
#EnterpriseBrain
Start working like a Brain
•A connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia
The Four Pillars
1. Improve your Search engine
• Use what you got first… No additional license cost
• Create additional Search Pages to enrich the Search experience
• Open Graph and Office Graph use Search engine
• SharePoint Search, Yammer Search or PowerBI Search?
• Connect on your applications and crawl the content
• Federate Search between your applications
Federated Search
Attribute
• Generates business domain segments and concepts for dynamic “Faceted search”
• Generates words cloud• Generates summaries• Classify and categorize Automatically documents• Automatic extraction of concepts, entities, and
patterns• Build-in support for multi-languages information
sources (English-French and Spanish).http://j.mp/AttributeEn
2. Start Enterprise Social Network
• Create a Business uses catalog to resolve concrete business situations
• Even if you are using SharePoint Social Features… Jump In! Think about Community template
• Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners
• Start small but think BIG… But Start!
Business uses catalog example
Corp Manage Corporate
Communication Expertise
Identification Partners
communities Event management
Marketing Customers
communities
HR Collaborator Emboarding
Collaborators Engagement
Training and personal development
Retail Point of sales communities
3. Give right tool to your users
• Empower your users with efficient tools
• Knowledge stored in an Email is lost or unusable for the rest of the company
• Ex: Use Harmon.ie third party tool to break habits and the Email silos
• Think Mobile First for your tools. More than 50% of conversations will not happen at the office.
Breaking habits: email
VS
http://harmon.ie/
Everywhere You Work
In the OfficeIn your Outlook
On the roadIn a Mobile App
On the runIn a Mobile App
WhereverIn Outlook Web App
http://harmon.ie/
From any device
Android iOS BlackBerry
Windows Phone
http://harmon.ie/
4. Provide Dashboards
• Extract data from your graph to generate Excel and PowerBI data sources.
• Visio Services are already part of your product… Use it!
• Some of these dashboards already exists… Just use it!
• Yammer dashboards with PowerBI http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx
Visio Application
L270 Campain - Presentation.pptx
Collateral CenterIntroduction a SharePoint
Alan Steiners P͛s OneDrive
#BuildTheFutureAlan Steiners͛Ps OneDrive
Yammer Power BI (Basic) Codename Tosilog
Alan Steiners P͛s OneDrive
Offre SocialKM Rappel interne
Alan Steiners͛Ps OneDrive
Office 365 UG and SharePoint UG QuébecAlan Steiners͛Ps OneDrive
M300 SmartphoneCollateral Center
Maintenance Issue - Load Testing Building 3
Facilities
#Me
Issue Status ReportAlan Steiners͛Ps OneDrive
Dashboard in PowerBI
Thanks for your attention
Connect on https://www.yammer.com/itpronetwork
« SP for Internal Communication » Group
http://j.mp/EntBrainSurveySurvey
Start following#EnterpriseBrain@ngeorgeault
Any Question?
Montrealers’ Sessions
•How to use SP2013, O365 and Yammer to create a knowledge network• Nicolas Georgeault (Bedford 1h30)
•Top misconfiguration issues for SharePoitn 2013• Serge Tremblay (Norhtwood, 2h40)
•Build your business portal on office 365 : the social company• Fabrice Vaxelaire, Vincent Biret (Chesterfield, 1h30)
Planned for February 7th 2015 Meetings 1st Tuesday of the monthAt the Microsoft Montréal Officehttp://www.meetup.com/guspquebec/
Was made possible by the generous support of the
following sponsors…
And by your participation… Thank you!
Be sure to fill out your eval form & turn in at the end of the day for a
ticket to the BIG raffle!
Join us for the raffle & SharePint following the last session