Enterprise Risk Enterprise Risk ManagementManagement

Risk Assessment & Goal Setting Risk Assessment & Goal Setting MatrixMatrix

Introduction to SpeakerIntroduction to Speaker

• Doug Spight– Safety Officer, City of Longmont, Colorado

Today’s AgendaToday’s Agenda

• City of Longmont History

• Review of ERM

• Launching ERM at City of Longmont

• Overview of Self Assessment Worksheet (attachment)

• Preview of Risk & Safety Best Practices Assessment Tool (attachment)

• Preview of Goal Worksheet (attachment)

City of LongmontCity of Longmont

• Founded in 1871• 22 Square Miles• Elevation of 4,979 Feet Above Sea Level• 37 Miles from Denver• Population Approximately 77,000• 8 Departments (Admin., Com. Dev, Com. Svc,

Finance, Fire, Police, Power & Communication, Water/Wastewater

• 850 Fulltime Employees, and 300-400 PT/Tmp

City of LongmontCity of Longmont

• Longmont Power and Communication (LPC)

• Services 36,407 Customers.

How Longmont StartedHow Longmont Started

• Executive Director’s Goal• A sustainable safety management program• An open communication component• City wide involvement

How Longmont StartedHow Longmont Started

• Tailored Approach to Organization• Our Goals

• Safety Recognized as Part of Risk Management• Risk Management Component of Annual Appraisal

Rolling OutRolling Out

• Year-long assessment • White Paper • What’s going right• Gaps• Responsibilities of Supervisors• Performance Appraisal – Risk & Safety Goals• Organizational by-in via committee

Committee’s ChargeCommittee’s Charge

• “To plan the process that will facilitate embedding of ongoing risk and safety assessment and management into the City’s daily operations and culture”

The Risk & Safety CommitteeThe Risk & Safety Committee

• Members• Facilitator• Scribe

The Risk & Safety CommitteeThe Risk & Safety Committee

• Goals & Accomplishments• Identify risks inherent to delivery of City services• Identify current risk & safety management

competencies• Identify best practices & products – link to others• Develop assessment tools• Deliver tools City - wide

Three Tools Three Tools

• Self Assessment Worksheet

• Risk & Safety Best Practices Assessment Tool

• Universal Risk Categories• Three Levels: Strategic, Programmatic,

Operational

• Goal Worksheet

Universal Risk CategoriesUniversal Risk Categories

• Catastrophes• Economic/Financial Operations• Technology Hazards• Customer/Citizens• Reputation/Political• People Assets• Legislative/Laws/Regulations• Physical Assets• Environmental• Compliance

Three LevelsThree Levels

• Strategic• Mayor/City Council, City Manager, City Attorney &

Executive Directors

• Programmatic• Directors, Managers, Superintendents and

Supervisors

• Operational• Line Workers

CatastrophesCatastrophes

• Winter Storms• Landslide & mudslide• Sinkholes• Erosion• Windstorms• Tornadoes• Thunderstorms/Lightning• Wildfire• Flood

Catastrophes Catastrophes

• Fire• Drought• Heat• Extreme Cold• Biohazards• Nuclear• Chemical Releases• Explosions• Environmental Exposures• Dam Breakage• Water Contamination

Economical/Financial OperationsEconomical/Financial Operations

• Contracts to supply goods and services• Contracts to receive construction services• Contracts to supply goods or services• Award of franchises• Real estate leases• Real estate purchase or sale• Contracts of easements• Contracts for joint use of owned or non-owned

facilities• Contracts for use of public places

Economical/Financial OperationsEconomical/Financial Operations

• Contracts to jointly operate programs with another entity

• Equipment and motor vehicle leases• Notes, mortgages and loan• Insurance contracts• Employee credit/purchasing cards for which City is

responsible• Citizen records confidentiality• Financial transactions• Mutual aid agreements• Cash handleing

Technology HazardsTechnology Hazards

• Information Systems– (Mainframe, Network servers, UPS, Desk top computers– Laptop computers, internet, email, websites)

• Gis• Cis• Pagers• Radios• Phones• Cell Phones• Power point projectors• TV• Security Systems

Customer/CitizensCustomer/Citizens

• Communication with the Public• Safety of buildings• Special events• Liability to injured third parties for negligent hiring,

training, supervision, or retention of employees• Inadequately qualified, trained or supervised

employee injures third party• Environmental exposures• Customer complaints• Damage to private party due to services• Traffic control

Reputatiopn/PoliticalReputatiopn/Political

• Contract fairness• Impact of project construction• Loss of public trust / confidence

People AssetsPeople Assets

• Independent contractors• Drug and alcohol free work place• ADA accommodations• Violence in the work place / field• Dog bites• Employee wellness programs• Fitness standards (functional capacity evaluations)• Employee on-the-job injury, illness, exposure• OSHA related losses• Loss of qualified, experienced employees

Legislative/Laws/RegulationsLegislative/Laws/Regulations

• Civil rights• Privacy rights• Employment (hiring, discipline, incentive programs,

termination, right to privacy, confidentiality)• Land use planning• Law enforcement practices• Environmental• Waste disposal• FEMA• Historic items excavated

Physical AssetsPhysical Assets

• City buildings• City utilities• City parks• Construction projects• City infrastructure• Recreation facilities• Fleet vehicles• Watercraft• Computer and AV equipment• Tools• Portable structures• Animals (police dogs)

EnvironmentalEnvironmental

• Hazardous materials use, storage, transport, waste stream generation

• Landfills• Water discharge• Asbestos• Hazardous materials dumped on city property• EPA claims• Employee exposure• Citizen exposure• EMF exposure• Lead based paint

ComplianceCompliance

• EPA• OSHA• ANSI• UST• DOE• HUD• DOE• NFPA• CPPB• ADA• ATF• DEA• Health Department• MUTCD• NPDES

Finished ProductFinished Product

• Self Assessment Worksheet ( attached)

• Matrix (attached)

• Goal Work sheet (attached)