ENTERPRISEOFFICE 365IMPLEMENTATIONAND

CUSTOMER PORTAL BUSINESS CASE & OTHER REQUESTS

E-RECORD REQUEST

SEPTEMBER 18, 2018

Presented by:

Agenda - Enterprise Office 365 Implementation

0365 PATH FORWARDHow did we get here? – Where are we now? – Next Steps

Licensing and fiscal

O365 INTRODUCTIONS

E-Records

O365 Organizational Change ManagementOCM Strategy – Communication Hub – What is your Role?

O365 open forum

Business case and Other Requests

Final thoughts

Agenda - customer portalBREAK – BREAK – BREAK

O365 INTRODUCTIONS

DTI Project Staff

Office of Management and Budget

Microsoft Partners

April 2017 Gartner Kick-Off Presentation

Email & Productivity Modernization Strategy

Summer 2017 Gartner Analysis

September 2017 Gartner Final Report

January – June 2018

Inventory

Negotiations

Contract

July – Today

Establish MS Relationship

HOW DID WE GET HERE?O365 PATH FORWARD

Cost Predictability

Standardization of Support

Collaboration

Continuous Innovation

Inter-operability

Mobile Workforce

Product Familiarity

WHY MICROSOFT OFFICE 365?O365 PATH FORWARD

Office 365 GovernmentCOMPLETE, INTELLIGENT AND SECURE SERVICE FOR DIGITAL WORK

Authoring

and

Office

Mail, Chat,

Meetings,

& Voice

Sites &

Content Security

Word

Excel

PowerPoint

OneNote

Outlook

Skype for Business

Audio Conferencing

OneDrive

SharePoint

Teams

Advanced Threat

Protection

Threat Intelligence

Advanced Compliance

Advanced Analytics for All Complete Cloud CommunicationBuilt-in Protection

Microsoft Leadership & Commitment

Data Maps

Government Customers

know where their data is

stored in Continental US

Role based Access

Customers know who can

access their data and why

Compliance

Notifications

Customers can stay in the

know by choosing to

receive updates regarding

changes to security,

privacy and audit

information

No advertising We don’t build advertising

products out of customer

data

No data mining We don’t scan the contents

of customer email or

documents for analytics

or data mining

No co-mingling Business data and

consumer data are stored

separately

Data is portable Customers own the data

and can remove their data

whenever they choose

Independently Verified

CJIS

ISO 27001

HIPAA-HITECH

FERPA

FISMA

SSAE 16

IRS 1075

FedRAMP ATO

Relentless on Security

24 hour monitored

physical datacenters

Securing access to

services via identity

Encryption at rest and

in transit

Government

Community Cloud (GCC)

Right Management

Services (RMS)

Data loss prevention

(DLP)

Office Messaging

Encryption (OME)

Advanced Threat

Protection(ATP)

Service Continuity

99.9% uptime w/financial

guarantees

4 U.S. geo-redundant,

government-only

datacenters

Redundancy in both

functionality and data

Automated monitoring

and recovery systems

24x7 support

Most Recent

Quarterly uptime:

99.98%

WHERE ARE WE NOW?O365 PATH FORWARD

O365 PATH FORWARD

Maine Pennsylvania Hawaii Pennsylvania State

University NASCIO Multi-state call

Collaboration Tenants

State

CJ

Test

K12

WHERE ARE WE NOW?

DEPLOYMENT STRATEGY

a

b

Gartner analysis

Pre-initiation tasks

Kick-off presentation

NEXT STEPS…O365 PATH FORWARD

Pre-Requisites

Impacts

Post email migration

NEXT STEPS …O365 PATH FORWARD

STEPS

STEPS

STEPS

O365 EXECUTIVE COMMITTEE• DTI, OMB, Agency Reps

Statewide End Users• IRM, ISO, IT Directors, Technical Admin

users can submit feature requests

COE REPRESENTATIVES• ENTERPRISE EXCHANGE TEAM

• ENTERPRISE DESKTOP & LAN (EDL)

• ENTERPRISE ARCHITECTURE

• SYSTEM ADMIN/SYSTEM ENGINEERING

• APPLICATION DELIVERY

• ENTERPRISE SECURITY

• INNOVATION TEAM

• ORGANIZATIONAL CHANGE MGMT

• AGENCY REPs from Large and Small agencies

CENTER OF EXCELLENCE (COE) GOVERNANCE

O365 PATH FORWARD

O365 SERVICE

DELIVERYMANAGER

O365 SERVICES DELIVERY MANAGER

Organizational CHANGEMANAGEMENT Office 365 Enterprise Implementation

organizational change managementdTI OCM TeamOrganizational Change Management (OCM) Coaches -Coordinators

coordinatorsLiaisons within the Agency/Divisions that will work with OCM, Agency Change Coordinators

Readiness checklistsChecklists are used to request or verify a requirement and document responses

reportingReadiness Spreadsheet provides a view of where each Agency stands in regards to Readiness

organizational change management

A Dedicated website for Office 365 communications

https://office365.delaware.gov

IRM SEPTEMBER CHECKLIST: Identify Agency Change Coordinators

COORDINATOR CHECKLIST: Identify End Users Licensing (G1 vs G3)

Identify Applications that use email of “state.de.us”

Identify Cloud Applications that restrict access based on a static IP address

organizational change management

Licensing and Fiscal

DE State-Wide EnrollmentThe 30-month term:

Year 1: July 1, 2018 – June 30, 2019

Year 2: July 1, 2019 – June 30, 2020

Year 3: July 1, 2020 – Dec 31, 2020

Details:• Includes 21,000 users State-wide• Covers business productivity product suite (O365), CALs and Azure

o Leverages investments already made in Microsoft products• Each existing enterprise agreement will align to 12/31/2020 expiration date with custom terms• Server licenses and additional products will remain with the departments after 12/31/2020• State enrollment will have Office, Skype for Business, Exchange and SharePoint after 1/1/2021

Renewal term:

Year 4: Jan 1, 2021 – Dec 31, 2021

Year 5: Jan 1, 2022 – Dec 31, 2022

Year 6: Jan 1, 2023 – Dec 31, 2023

OPEN FORUMQuestions and Answers

THANK YOU FOR YOUR TIME!