Paul Peissner@PaulPeissner

lization

Redefining The Enterprise Market And Business Agility

Enterprise Organizations and the Changing User Landscape…

Standardization vs.

Consumerization vs.

Applelization

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Standardization

Consumerization

What is Applelization?

@PaulPeissner

When you have a hammer…

What is Applelization?

…everything starts to look like a nail!

@PaulPeissner

What is Applelization?

When we all got mobile Apples… we wanted everything like an App!

@PaulPeissner

Applelization

Apple used technology to reshape their brand, the tech industry & IT

Apple’s devices changed the way we live and work

Apple’s devices & Apps:- Made us productive- Apps gave us small &

focused software tools- Apps fit our preferences- Instantly available- Open experimentation- Easily thrown away

Raised our software, IT & data access expectations!

Everyday Enterprise Applelization• What Business Executives see and say to IT…

– Our competitors have and use technology better than us– I personally access better technology and data at home– My kids are exploring, learning and doing more than us– We need to do it better, faster and cheaper!

• What IT sees and says to Business Executives…– Are you kidding me, we are struggling just to keep up!– Our IT structure and legacy systems go back 3 generations– We can’t afford to fail and we can’t afford to modernize– There are way too many moving parts, hidden agendas, etc…@PaulPeissner

…and please make it as easy and seamless as my iPhone?

…whatever happened to the awe and mystery of our IT app deployments?

What’s Really Going On with Users?

• Users expect new functionality on personalized devices with custom Apps that are tailored to their needs and in a much shorter timeframe

• Businesses need to leverage new technologies, that IT can adopt-quickly and support-efficiently; so the business can adapt-rapidly to market changes & competitive threats

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• IT’s Structure & Decision-making(Legacy) Hierarchical, Top-heavy, Specialized, Slow=careful(Today) Flat, Community, Collaborative, Slow=failure

• IT’s Projects & Applications(Legacy) Multi-year, M’s code lines, K’s features, 100’s Dev

(Today) Few weeks, 10’s code lines, 5 features, 2 pizzas

• IT’s Infrastructure & Practices(Legacy) Big vendor brands, 3 legacy generations, ITIL/Waterfall(Today) Hybrid Clouds, Avoiding technical debt, Lean/Agile

• IT’s Processes & Goals (Legacy) Standardize to limit variables…to improve IT Services(Today) Standardize on what works best…to improve business

What’s Going On with (Old & New) IT?

Sorry, IT doesn’t

allow that…

Waterfall

• Go big or small / fast or slow?

• More flexible innovation or more tightening controls?

• Incident: Learning opportunity or finger-pointing failure?

Different interpretations of…• Standardization

• Centralization

• Automation @PaulPeissner

The 2 IT/Tech Worlds - Destined to Collide

And We Are Never Going Back There Again

• There are more options and benefits in building modern successes

• Cross-discipline and open collaboration with smaller projects will always improve things

• Faster change is the new norm and the new standard!

@PaulPeissner

• User-driven = Shadow IT

• IT-driven = Business Risks

• Market-driven = Burn-out

What Are The Implications in this Widening Gap?

Throwing

• Business-driven = No Ops

• Security-driven = No Business

• Executive-driven = No buy-in

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How Do We Transform Enterprise IT/Tech teams?

• Organizations: retain, retrain and adapt– Invest in the people you have– Agile training?

• Systems: reward, recognize & enable – Encourage beneficial changes and learning– Adopt DevOps?

• Leaders: 2 very different IT generations– Climbing the corporate ladder or The adaptive Player-Coach?– Leverage the wisdom of cross-discipline and open collaboration– Only hire/work-for next generation leadership or organizations?

@PaulPeissner

How Do We Transform Our Organizations?The Apple model - Apple’s products are not the cheapest

- They provide a ‘high value’ experience that people pay for

- They put feature combos together first, it was a huge challenge - But that's what was needed…and is needed in your organization

There are 3 key things you need to get your organization doing: 1. Thinking smarter (support idea generation, innovation, exploration, etc.)

2. Acting faster on important information

3. Flexing/adapting processes & the business@PaulPeissner

How Do We (in Enterprise) Rediscover The Art Of…

• Collaboratively working and inventing together

• Exploring, experimenting and adapting new innovations

• Rapidly delivering software to customers and markets

• Listening and adjusting to feedback and failures

…Making and Manging Great

Software!

@PaulPeissner

Where Do We Start?

• Exploring and experimenting

• Failing faster and learning quickly

• Cross-disciple & open collaboration

• Empathy – Understand the other’s needs‒ Walk in their shoes…it changes everything!

• Designing for business agility & success

• Building in Continuous Improvement

@PaulPeissner

Questions?Let’s talk…on my iPhone of course

Helping enterprise organizations rediscover their inner start-up...

…the art of making and managing great software, and enabling business agility!

Paul Peissner, Agile and DevOps Enthusiast

Paul (at) Peissner (dot) Com - @PaulPeissner - www.About.Me/PaulPeissner

@PaulPeissner