Enterprise 2.0 : Leveraging collaboration platforms to foster knowledge, innovation and productivity

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Knowledge worker spend 30% of their time looking for data. And only knowledge allows us to achieve Innovation and Productivity. Enteprise 2.0 offers the context and collaborative tools to address these issues. Improving productivity and encouraging collaboration, Enterprise Social Software is the key communication solution for globally distributed enteprises on highly competitive markets.

Transcript of Enterprise 2.0 : Leveraging collaboration platforms to foster knowledge, innovation and productivity

  • Enterprise 2.0 Leveraging collaborative platforms to foster knowledge, productivity, innovation and engagement cecil dijoux cdijoux@gmail.com http://ceciiil.wordpress.com
  • 1 Knowledge 2 Productivity 3 Innovation 4 Collaboration 5 Engagement 6 Enterprise 2.0 7 Vaporware ? 8 Implementation
  • 1 Knowledge
  • Knowledge is the source of wealth. Applied to tasks we already know, it becomes productivity. Applied to tasks that are new it becomes innovation. Peter Drucker Management challenges of the XXIst Century-1999
  • Knowledge Worker : one who works primarily with information or one who develops and uses knowledge in the workplace. Peter Drucker (1959)
  • Its not a question of technologies Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it. (Samuel Johnson. 1709-1784)
  • Knowledge 2- Productivity
  • Contribution of management in XXth century : 50 fold increase in the productivity of the manual worker in manufacturing. Peter Drucker (Management Challenges of the XXIst Century)
  • Knowledge workers spend up to 30% of their working day looking for data. Only 44% of corporate users can find the (internal) file theyre looking for compared to 86% of similar internet users If HP knew what HP knows we would be three times more profitable Lew Platt Former CEO of HP
  • Managers spend 2h/day searching information 50 % is of found information is of no value Survey 1000 middle managers US/UK Jan 2007
  • Enterprise captured knowledge cecil dijoux Accessible searchable knowledge tacit knowledge isolated, unreachable knowledge + = Knowledge leaks Knowledge capture in Enterprise 1.0
  • Knowledge 3- Innovation Productivity
  • Innovation is the process that translates knowledge into economic growth and social well-being. (Australian Research Council) it also is
  • Associating five keys Experimenting Questionning Harvard Innovation Business School 6 year study 3000 executives Observing 500 innovative Networking entrepreneurs
  • associating + networking Usage and Technology along 3 axis : Offer : Product / service (technology, design, marketing) Process Business Model
  • observing Good innovation comes from just solving simple problems that youre intimately involved with. (David Heinemeier Hansson 37Signals)
  • questioning In Germany, company such as Daimler, Bayer, Siemens or SAP all have an entire department of Grundsatzfragen, i.e a department of Fundamental Questions. (Eric E Vogts : The Art of Powerful Questions catalysing Insight, Innovation and Action)
  • experimenting Management that is destructively critical when mistakes are made kills initiative. And its essential that we have many people with initiative if we are to continue to grow. William Mc Knight 3M President/Chairman from 1929 to 1966
  • disappointment 65% of the 700+ senior executives are disappointed in their enterprises ability to stimulate innovation. The McKinsey Quarterly Competitive advantage from better interactions
  • Knowledge 4- Collaboration Innovation Productivity
  • Based on proximity, people are not likely to collaborate very often if they are more than 50 feet apart Thomas Allen MIT, 1977 35 30 20 15 10 5 30 40 50 60
  • 25 to 50% of workforce is engaged into knowledge-based collaboration consisting of tacit How to capture this knowledge ?
  • email : a collaboration tool ? Weak Tie easy Collaboration Innovation ubiquitous & universal Productivit private communication Connaissance Engagement Channel Point to point Not Searchable 20% of managers time
  • cecil dijoux Org chart + top down= Knowledge Silos
  • Strength of Weak Ties (M. Granoveter - 1973) Productivity Innovation Strong Ties Weak Ties Potential Potential Ties innovation How to leverage weak ties ?
  • the digital natives conundrum Knowledge workers Post-ideologic Authority : earned as opposed to granted not enterprise 1.0 compatible
  • Knowledge Collaboration Innovation Productivity 5- Engagement
  • engagement survey Engaged : 21% Enrolled : 41 Disinchanted : 30% Disengaged: 8% 90,000 people 18 countries
  • Conclusions 1. The global workforce is not engaged 2. Engaged employees are not born, but made 3. Employees worldwide want to give more 6% difference in operating profit between companies with high and low employees engagement
  • 6- Enterprise 2.0 Knowledge Collaboration Innovation Productivity Engagement
  • 6- Enterprise 2.0 Knowledge Collaboration Innovation Productivity Engagement Collaborative platforms to foster knowledge, productivity, innovation & engagement
  • The use of emergent social software platforms within companies, or between companies and their partners or customers. Pr. Andrew McAffee (PHD Harvard Business School, Principal research MIT Sloan School of Management)
  • Underlying trends Social Software Network effects Free and easy Lack of up-front structure Emergence > Disruptive technologies
  • wiki Simple + easy Unique source Online + searchable Versionning Weak Tie Collaboration Innovation Productivit Connaissance Engagement
  • profiles competences management + expertise localisation + career management = Weak ties + Engagement Weak Tie Collaboration Innovation Prod