Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT...
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Transcript of Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT...
![Page 1: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/1.jpg)
Ensuring Safety at Transitions of Care:Lessons from Consumer Research and Pilot
Testing
MAPS LEAPT Advisory GroupJanuary 14, 2015
![Page 2: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/2.jpg)
MAPS 2
Project Results
1/8/2015
![Page 3: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/3.jpg)
MAPS 3
Project Results: Pilot Testing
• Assembled & Distributed 1000 packets in 12 MN organizations
• Developed evaluation survey
1/8/2015
![Page 4: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/4.jpg)
MAPS 4
Project Results: Pilot Testing
The Challenge• Too overwhelmed – lots of other “opportunities”• Need IRB approval, HIPAA, etc. – evaluation survey,
we added our own barrier• “We already do patient education” … 70 page
discharge instructions…• “Need to drive traffic to our own website/EMR” –
Meaningful Use• This could take a lot of time if patients really ask for
______ (medication lists, test results, warning signs…)
1/8/2015
![Page 5: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/5.jpg)
MAPS 5
Project Results: Pilot Testing
Positive Feedback• Loved the red folders• Survey was a little long • Patients enjoy the information. Group setting is ideal for explaining
everything.• Could have used a pre-printed document for people to fill in their
meds• There was too much time from hospital discharge to point at which
they received red folders• Patients overwhelmed with paperwork at discharge • Consumers thought folders were a good idea -clients have hard time
keeping track of all their papers• Some patients did bring their folders back for their follow-up visits• Noted an increase in patient satisfaction scores during this
timeframe.1/8/2015
![Page 6: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/6.jpg)
MAPS 6
Project Results: Survey
• 25 question survey, intended to be electronic• Due to pilot site concerns, used paper surveys
for most• Questions asked about materials, whether
patients did the “to dos”, if they would be likely to do so after receiving the materials
• Also asked about “discharge” process
1/8/2015
![Page 7: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/7.jpg)
MAPS 7
Project Results: Survey
1/8/2015
![Page 8: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/8.jpg)
MAPS 8
Project Results: Public Awareness Campaign
• Website visits clearly spiked when ads were running
• Ads generated awareness of “To Dos”• 75% of visits were new • More Females (59%) than males (41%)• Web visits decreased to nearly zero when ads
not running• According to Pew research, older, less affluent
and those with significant health challenges largely disconnected from digital tools
1/8/2015
![Page 9: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/9.jpg)
Impact of Ads On Website Sessions
MPR, WCCO-AM, Good Age magazine, Star Tribune, Pioneer Press
Ads begin9-15-14
WCCO-AMRadio ads
Ads end12-31-14
No ads, clinic outreach only No ads
![Page 10: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/10.jpg)
MAPS 10
Next Steps• Some additional printed toolkits available– How do we put those to best use?
• Electronic versions of all available @ no cost• MAPS Patient/Provider relationships &
transitions strategic focus
1/8/2015
![Page 11: Ensuring Safety at Transitions of Care: Lessons from Consumer Research and Pilot Testing MAPS LEAPT Advisory Group January 14, 2015.](https://reader036.fdocuments.us/reader036/viewer/2022062517/56649ebd5503460f94bc6f8a/html5/thumbnails/11.jpg)
MAPS 111/8/2015
Sustaining the Effort
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MAPS 12
www.mnpatientsafety.orgwww.ownbestmedicine.mn
1/8/2015