Ensuring Organisational Memory through Audit and Quality

Improvement.

Amanda Mollett Head of Clinical Effectiveness & Audit

Jen Knight Clinical Audit Manager

Introduction

• About us– Who we are– The organisation

• The workshop– Purpose– Plan– Outcomes

React…quickly and negatively

Assume…you know what people

mean

Insist…it won’t work

How do we need to be

today?

The basics:•Be here in the room•Be flexible•Be respectful and supportive•Everyone has a voice•Challenge with purpose•No such word as ‘can’t’•Do it as a team

Suspend…your judgement

Understand…ask questions

Nurture…and build

VS

Knowledge

• Francis, Keogh & Berwick

• National Projects

• Local examples

Background

• Project

• Outcome

• Challenges

Processes

• How do you learn from audits?– What do you do?– What works?– What doesn’t work?– What needs tweaking?

• WHY???!!!• How do these things influence

practice/patient care?

So what about the quality?

• How do we work together with other teams in Trusts?

• What are the right changes?

• What’s important?

Learning

• What’s important to make your organisation an organisation that learns?– 1 key thing – quick

win– 1 key thing – slow

burn• How will you do it?

EffortIm

pact

• Gold standard for learning – is there one?

Assurance

• RAG rating– What do you do, and who does it?– What works?– What doesn’t work?– What needs tweaking?

Summary

• How have we changed to learn from this project?– The audit team– The Trust

• Org. memory

• Learn to think like a 3 year old…

Culture

Contact details

Amanda Mollett01344 415795

amanda.mollett@berkshire.nhs.uk

Jen Knight01344 415823

jennifer.knight@berkshire.nhs.uk

Any Questions?